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DCLG waste standards project - Luton Borough Council | Adam Thoulass | March 2016

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Presentation on on Luton Borough Council's involvement in the DCLG Waste Standards Service Project by Adam Thoulass, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.

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DCLG waste standards project - Luton Borough Council | Adam Thoulass | March 2016

  1. 1. Adam Thoulass Luton Borough Council DCLG waste standards project
  2. 2. Why get involved?
  3. 3. User Need Lots of contact about waste across channels...web, phone , face to face, email. Plenty of opportunity for digitally enabled service redesign
  4. 4. The pain of integration
  5. 5. Dodgy connections Impact on user experience
  6. 6. Common standards can help us build better connections A better user experience
  7. 7. ‘Really useful’ DCLG support Co-ordinator and facilitator Suppliers Method Credibility Professional bodies Resource
  8. 8. Discovery...
  9. 9. Missed bins 5,101 calls 4077 web page visits
  10. 10. £94,737 Estimated cost of collecting missed bins 2014 plus cost of calls
  11. 11. What was the outcome ?
  12. 12. What’s the most important thing we learnt?
  13. 13. Collaboration is key

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