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Using this guide you and your line manager can identify the digital and IT capabilities you need to thrive in the digital world and deliver excellent service. Every department is different and has its own plans, strategy and specific arrangements to deliver services and to help you and your manager identify what you really need this guide is split into four sections:
Digital and IT Capabilities for All – covering capabilities everyone should have or be striving to acquire
Digital and IT Capabilities for Managers and Team Leaders – additional capabilities managers, team leaders and those in specialist or expert roles should have or be striving to acquire
Digital and IT Capabilities for Leaders and Senior Managers – additional capabilities needed to lead operational and strategic delivery of digital services
Digital and IT Capabilities for Service Managers – additional capabilities service managers need to develop and deliver all the changes necessary to provide effective user focused digital services.