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0© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
LogMeIn Pro
Pro keeps customers
supported all across the wor...
Massachusetts-
based design and
manufacturing lab
keeps global
customers
supported thanks
to
LogMeIn Pro
LogMeIn Pro trans...
2© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
The Challenge
Dispersed
Customers
Across 6 continents for
a ...
3© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
• Pro is used for customer
support with their clients
locate...
Results:
A Customer-
Centric, Flexible
Workplace
Faster
Support
Instant Access
For
Employees
Increased
Customer
Satisfacti...
5© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
Results:
5 years
Enabling customer
support for Broomfield
La...
FOR MORE INFORMATION VISIT:
WWW.LOGMEIN.COM
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LogMeIn Pro keeps customers supported all across the world for Broomfield Labs

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Customer success story: Massachusetts-based design and manufacturing lab keeps global customers supported thanks to LogMeIn Pro.

Publié dans : Technologie
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LogMeIn Pro keeps customers supported all across the world for Broomfield Labs

  1. 1. 0© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY LogMeIn Pro Pro keeps customers supported all across the world for Broomfield Labs
  2. 2. Massachusetts- based design and manufacturing lab keeps global customers supported thanks to LogMeIn Pro LogMeIn Pro translates into lower travel costs and a more productive use of our time. Pro is remarkably reliable and easy to use. We’ve truly benefited from using it. Tim Marston Electrical Design and Service Broomfield Laboratories “
  3. 3. 2© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY The Challenge Dispersed Customers Across 6 continents for a broad range of industrial applications Trouble- shooting How to solve issues quickly Cost- management Lengthy and costly onsite visits
  4. 4. 3© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY • Pro is used for customer support with their clients located all over the world • Increased ability to support non-English speaking customers Instant Customer Support • Remote Control and File Transfer are used to update machinery software automatically and troubleshoot issues quickly Automated Updates • Pro enables employees to work from home for medical or weather- related reasons Employee Flexibility The Solution
  5. 5. Results: A Customer- Centric, Flexible Workplace Faster Support Instant Access For Employees Increased Customer Satisfaction Streamlined Updates for Customers
  6. 6. 5© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY Results: 5 years Enabling customer support for Broomfield Laboratories 6Continents effectively supported 0Onsite visits required for simple updates
  7. 7. FOR MORE INFORMATION VISIT: WWW.LOGMEIN.COM

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