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0© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
LogMeIn Central
Empowering Clevespace Interactive
with IT au...
Ohio-based
technology
outsourcer and
managed service
provider improves
business
productivity by 6x
thanks to LogMeIn
Centr...
2© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
The Challenge
Automating
Processes
To do more with less
time...
3© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
The Solution
Advanced features like
One2Many automatically
p...
4© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
Results: Business Productivity
6xImprovement in
productivity...
5© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
Central allows for
consistency and
quality regardless of
whi...
Results:
Customer-
Centric
Opportunity
Reduces
volume of
support calls
Decreases
unneeded onsite
visits
Team shifts
focus ...
FOR MORE INFORMATION VISIT:
WWW.LOGMEIN.COM
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Case Study: LogMeIn Central Empowering Clevespace Interactive with IT automation

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Ohio-based technology outsourcer and managed service provider improves business productivity by 6x thanks to LogMeIn Central

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Case Study: LogMeIn Central Empowering Clevespace Interactive with IT automation

  1. 1. 0© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY LogMeIn Central Empowering Clevespace Interactive with IT automation
  2. 2. Ohio-based technology outsourcer and managed service provider improves business productivity by 6x thanks to LogMeIn Central LogMeIn Central has many use cases and has been really great on all fronts for our business. We love the insight it can provide administrators and rely on the automation so we can focus on qualitative analysis and strategy with our clients” Daniel Toth, Director of Remote Support Services Clevespace Interactive “
  3. 3. 2© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY The Challenge Automating Processes To do more with less time Consistency Of work Across technicians Customer Relationships Versus a focus on break-fix tasks
  4. 4. 3© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY The Solution Advanced features like One2Many automatically pushes out patch updates and Anti-Virus, eliminating human error. One2Many Automated Management Alerts automate notifications and provide real-time insight to technicians to stop problems before they start. Alerts Reporting provides CPU usage insight and gives a consistent view into what non-admins are installing, ensuring clients stay compliant with software licensing Reporting
  5. 5. 4© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY Results: Business Productivity 6xImprovement in productivity 120Endpoints updated On Patch Tuesday vs. 20-30 per night 0Onsite visits required for simple software updates <1 dayFor Windows XP updates vs. 2 days at three locations
  6. 6. 5© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY Central allows for consistency and quality regardless of which technician is working on a client and increases flexibility across the business.
  7. 7. Results: Customer- Centric Opportunity Reduces volume of support calls Decreases unneeded onsite visits Team shifts focus to higher value tasks And explores strategy and business processes with clients
  8. 8. FOR MORE INFORMATION VISIT: WWW.LOGMEIN.COM

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