1.
The Logicalis Enterprise Cloud provides
API Healthcare a launch pad
for its workforce management
software-as-a-service offerings.
API Healthcare needed—and was, in fact, developed in part with API Healthcare
API Healthcare is an independent software vendor (ISV) that in mind. Logicalis Enterprise Cloud is a multi-tiered cloud
offers a comprehensive workforce management solution to infrastructure built on a set of predefined services with flexible
healthcare organizations of all sizes. Its product line includes support levels. The infrastructure underlying the platform
everything from a touch-screen badge reader for employee incorporates ITIL V3 best management practices. It is designed
self-service to business analytics that help departments for complete redundancy, leveraging enterprise-class servers,
effectively manage the complex staffing requirements of their storage and networking infrastructure. It is SAS70-certified and
organizations. API Healthcare has been in business for over has implemented safeguards that are in line with HIPAA and
28 years and has more than 1,000 hospitals and healthcare other regulations.
organizations as clients.
Hosting its solutions in the Logicalis Enterprise Cloud platform
API Healthcare’s clients had been asking about accessing its made it possible for API Healthcare to give its clients what
solutions as a service instead of having to host it in their own they wanted without having to expand its own data center and
data centers. A classic operating expense vs. capital expense hire employees around-the-clock to support it. The Logicalis
argument. The problem for API Healthcare was that providing Enterprise Cloud is supported by Logicalis’ more than a
their software-as-a-service would require building up their own decade’s worth of experience as a managed service provider.
data center, not their core competency. For API Healthcare, that means Logicalis is able to monitor and
manage everything from the operating system down, leaving API
The cloud computing model seemed like a potential solution, Healthcare free to focus on managing its solutions for its clients.
but not just any cloud would do. API Healthcare had specific “Logicalis managed services auto-generates incident reports
technical requirements and healthcare clients that must comply and we have a dashboard so we can see exactly what resources
with specific industry regulations. we are consuming—everything we need to know,” Hardenbrook
says. “Logicalis does a lot for us.”
“Our solutions, aren’t something you can just throw on your
basic public cloud,” says API Healthcare Technical Product Before going live with its first hosted solution for a client,
Manager Jon Hardenbrook. Hardenbrook says API Healthcare performed extensive
tests to prove that it could meet the needs of a hypothetical
Hardenbrook says when he asked his contacts at HP and healthcare organization with 170,000 employees. Not only did
IBM for a recommendation, they all told him he should talk to the platform and the solution pass all the tests with flying colors,
Logicalis. but conducting the test also dramatized one of the benefits of
cloud computing: API Healthcare was able to deploy 100 virtual
Logicalis Enterprise Cloud servers, run its tests, and then undeploy all 100 servers in under
The Logicalis Enterprise Cloud had everything API Healthcare one week’s time.

2.
“It was a great fit for us organizationally. Logicalis has
been everything we thought a cloud provider should
be—and more. They’ve been so willing to work with us
every step of the way. It’s a great relationship. Logicalis is
a true partner.”
Jon Hardenbrook, Technical Product Manager, API Healthcare
“There’s no way you could do that in the physical world,” wanted to go,” he says. “It was a great fit for us organizationally.
Hardenbrook notes. Logicalis has been everything we thought a cloud provider
should be—and more. They’ve been so willing to work with us
Competitive Advantage every step of the way. It’s a great relationship. Logicalis is a true
The ability to offer its software as a service provided API partner.”
Healthcare a competitive advantage, Hardenbrook says. “Our
clients don’t have to buy anything, and we can significantly About Logicalis
reduce the timeframe for implementation by hosting it on the Logicalis is an international provider of integrated information
Logicalis cloud as opposed to installing it at their data center.” and communications technology (ICT) solutions and services
founded on a superior breadth of knowledge and expertise
API Healthcare’s clients like the hosted model on several levels: in communications and collaboration, data center, and
Their departments like the workflow capabilities of the API professional and managed services.
Healthcare solutions that make it possible to more effectively
manage their staff and provide better quality care to their Logicalis Group employs over 1,900 people worldwide, including
patients while controlling labor costs. Their CFOs like the idea highly trained service specialists who design, specify, deploy
of being able to pay a fixed fee for the service out of their and manage complex ICT infrastructures to meet the needs of
operations budget. And their IT departments like the fact that over 5,000 corporate and public sector customers. To achieve
they don’t have to support, monitor or manage the solution in this, Logicalis maintains strong partnerships with technology
their already crowded data centers. leaders such as Cisco, HP, IBM and Microsoft.
API Healthcare now offers all of its solutions in the hosted The Logicalis Group has annualized revenues of $1 billion, from
model. Hardenbrook notes some clients who had an API operations in the UK, US, Germany, South America and Asia
Healthcare solution in their data centers have since migrated to Pacific, and is fast establishing itself as one of the leading IT and
the hosted version. “I sincerely think that this is a trend. It makes Communications solution integrators, specializing in the areas of
too much fiscal sense for the life of the solution to move it out to advanced technologies and services.
a managed format instead of keeping it all in-house. Logicalis
has put us on the leading edge of that trend.” The Logicalis Group is a division of Datatec Limited, listed on
the Johannesburg and London AIM Stock Exchanges, with
Hardenbrook says there has been a very high comfort level revenues in excess of $4 billion.
working with Logicalis since their earliest conversations.
“Our companies had similar thought processes on where we
What can we do for your organization?
Contact Logicalis to learn how we can help you realize the benefits of smart IT
solutions. Visit us on the Web at www.us.logicalis.com, or call 866-456-4422 today.
© 2011 Logicalis, Inc. Logicalis is a trademark of Logicalis, Inc. All other trademarks and registered trademarks are the property of the respective owners. 4/11