2. Table of Content
• Introduction
• Case Details
• Helpee Profile
• Technique & Skills
• Model & Theories
• Learning Experience
• Reflection
• Conclusion
3. Introduction
• How to help the helpee to understand their own
characteristic better?
• Which approach suit the helpee situation which
brings their awareness of their characteristic
development?
• When helper interrupt helpee to give them seek
for details of information?
• How to solve helpee problem in a rational and
effective way?
4. Case Details
• Client panic when undergo interview session.
• Client feel very stress and cannot solve this matter for every
interview (before and in the process).
• Client uncomfortable when judges ask many questions that are
not relative to his study.
• Client lack of experience and less confident when this matter
arise from judges.
• Client cannot spontaneously response to the question been ask
by the judges.
• Client cannot speak fluently when nervous.
5. Client Profile
Name: Ken
Age: 24
Hobbies: Playing Chess and Swimming
Skill: Fast typing
Study Background: Degree in Economics
Years of working experience: 0 years
6. Techniques
• Sitting Position (side by side with client)
• Body Position (facing to the client)
• Eye Contact (look into client eye when he talk)
• Hand Movement (give signal)
• Facial expression (show interest in listening)
• Voice / intonation (relax and slow but clear)
7. Skills
• Minimal respond:
“Emm, I understand your feeling.”
“Oh, this is good.”
• Restate:
“You are nervous when you facing with the judges
question and body language.”
“You feel uncomfortable and uneasy when you
have been question which are out of your expertise ”
8. Skills
• Paraphrase:
Client: “I don’t know what I am saying sometimes
and I just feel so nervous.”
Helper: “You cannot speak fluently when you are
nervous.”
• Clarifying:
“You really feel difficulties when you need to
spontaneously react to the judges question if you
have not research the question before ?”
9. Skills
• Checking:
“You feel stress when every time your interview just to get
started? ”
“You want to know how to solve the nervous situation,
right? ”
Reflection:
“I remember I have the same feeling as you when my first
interview where my hand shake uncontrolled and sweating.”
“I also feel want to run away from the judges when I cannot
answer the question.”
10. Skills
• Questioning:
“How you feel today?”
“Why you feel nervous for the oncoming
interview? ”
• Summarizing:
“You are nervous every time your interview just to
started and you cannot cope up with the question that
are not related to your study. You also speak not fluently
when you are nervous. Do I miss any point?”
11. Model & Theory
• Pearson-Centered Theory:
-Understanding & caring instead of diagnosis,
advise and persuasion.
-Non-verbal behavior : feeling agree with each
other.
-empathy to human behavior.
-self-image vs ideal self
-congruence between self image and ideal self
give high self-esteem.
12. Models & Theory
• Pearson-Centered Theory:
-Client feel warm and close to each other when
helper review his own experience.
-Non-verbal behavior makes client feel easy to talk
to and induce their feeling to explain further.
-Empathy makes client feel secure and warm.
-Self-image and ideal self will not be too far so
that the self confident higher than the others. This give
higher overlap between the area of self-image and ideal
self.
13. Model & Theory
• Cognitive Behavior Theory
Unhelpful Helpful
Thought I am uncomfortable
when judges ask many
question.
This is the time I show
my talent.
Emotion feeling Nervous, sad and stress Confident, happy and
cheerful
Physical Hand sweating,
unconfident
Hand movement to
explain the idea in mind
Action Not fluently speaking,
Avoid eye contact
Eye contact, patiently
explain the idea to the
judges
14. Learning Experience
• Difficulties in arranging time with client for live
session
• How to apply the theory by practical work.
• Many opinions prohibit work achievement.
• Video editing technical skills with sound effect
not in parallel.
15. Reflection
• Time table and good communication skills
acquired between member of group.
• Understand and present the theory creatively.
• Tolerate with others opinion parallel with the
work achievement.
• Multitask with the video editing technical skills
with sound effect.
16. Conclusion
• Helper might not be always be helpful to the
helpee.
• Understand helpee situation might be good
enough in certain extend of problem
• Empathy gives helpee more closer the relationship
to express their feelings much more easily.
• Helper give some few suggestion that might help
in growing their personality but not forcing helpee
to do.
