1. Insurance Fraud
Predict, prevent, prosecute: learn from the experts at
the industry’s leading event
24th March 2015
The Waldorf Hilton, London
Marketforce’s 6th Annual Conference
Early registration
rates available
Book before 19th
December and save £200
Rob Cummings
Manager, Civil Justice
& Data Strategy
Association of British Insurers
John O’Roarke
Managing Director
LV= General Insurance
Byron Shepherd
Service Delivery Manager –
MyLicence
Motor Insurers’ Bureau
Steve Jackson
Head of Financial Crime
Covéa Insurance
Natasha Glasgow
Head of Insurance
Moneysupermarket.com
Andy Pagett
Manager – Counter Fraud
Ageas
David Wood
Detective Chief Inspector
& Head of the Insurance
Fraud Department
City of London Police
Tony Sales
Retail Fraud Expert
Retail Fraud Uncovered
Glen Marr
Director of Fraud
1st Central
Mike Brown
Head of Counter Fraud
Intelligence
Direct Line Group
Graham Knight
Fraud Manager
Allianz
Martin Andrews
Director General
Credit Hire Organisation
John O’Roarke, Managing Director, LV= General Insurance
An influential conference on a subject which is critically
important to the profitability of the industry
35+
insurance companies
95%delegate approval
Join us at Britain’s leading fraud event and gain insight on key
developments in the fight against it.
How can
your company
better defend
itself against
fraudsters?
150+attendees in 2014
2. BOOK ONLINE www.marketforce.eu.com/fraud
Insurance Fraud
24th March 2015 | The Waldorf Hilton, London
With more than 150 of your peers and 16 expert
speakers discussing this year’s key developments,
Insurance Fraud is the only fraud event you and
your colleagues need to attend in 2015.
From application all the way through to conviction,
senior speakers will be sharing their insight on how
best the industry can collaborate and efficiently
optimise anti-fraud operations in the face of
increasing fraud levels.
• Get a cross sector perspective from a line-up
that includes insurers, brokers, aggregators, law
representation and law enforcement
• Hear from ‘Britain’s Greatest Fraudster’ Tony
Sales on how to combat the bad guys
• Learn how to collaborate across departments and
fight fraud in all types of insurance
• Share expertise with fraud experts on application,
claims and convictions
For more information on our programme and to
benefit from the discounted early registration rate
please visit our website:
www.marketforce.eu.com/fraud
1st Central
3e Intelligence
Ageas Insurance
AIG
Allianz Group
Alpha Insurance
Amlin
Association of British Insurers
Aviva
AXA Group
BAE Systems
Barclays Bank
Berrymans Lace Mawer
BGL Group
Callcredit
Chaucer Insurance
CIFAS
City of London Police Force
Clyde & Co
comparethemarket.com
Confused.com
Covéa Insurance
CRIF
Cunningham Lindsey
DAC Beachcroft
DAS Group
Davies Group
Direct Line Group
DWF
Ecclesiastical Insurance Group
Eldon Insurance Services
Esure Insurance
FICO
Gocompare.com
Hartec
Hyperion Insurance
IBM
Impetro Consulting
Inceptum Insurance
Insurance Fraud Bureau
Insurance Initiatives
Iovation
Kennedys
KGM Motor Insurance
LexisNexis
Lifestyle Services Group
LV=
Markerstudy Group
McKinty & Wright
Motor Insurers’ Bureau
Murphy O’Rawe
NCI Vehicle Rescue
NFU Mutual
NICE Systems
Open GI
Retail Fraud Uncovered
RIAS
Risk Intelligence Ireland
Roundcube
RSA Group
SAS Institute
Simplyhealth
Sterling Insurance Company
Swinton Group
Synectics Solutions
Talbot Underwriting
The A&A Group
The AA
The Co-operative Insurance
The Surveillance Group
VFM Services
Weightmans
Willis Group
Zurich Insurance Group
Companies represented last year included:
Investigative Interviewing to Combat Insurance
Fraud – 23rd March 2015, Central London
This pre-conference workshop day will introduce you to a range
of interviewing and conversation management techniques that
your organisation can implement to identify and discourage
fraudulent insurance claims. Managing conversations with
potential fraudsters is a vital component of fraud detection, and
by the end of the day you will have knowledge of how this can be
done successfully as part of a wider counter-fraud effort.
Syllabus at a glance
• The role of interview and conversation approaches in
claims fraud
• How to use the PEACE Model
• Examining conversation management and conversational
techniques
• The principles of active listening and how they can be applied
• How to plan and structure your approach to the conversation
when a problem has been identified
Save £200 by booking both the conference and
workshop. To find out more visit the website:
www.marketforce.eu.com/fraudtraining
Join the debate on twitter
using the hashtag #fraud15 and
follow @marketforceins
Interested in speaking, exhibiting or hosting an event
around the conference?
There are a limited number of opportunities to engage key
decision makers through speaking, exhibiting and other
tailored packages. For more details, please get in touch:
Tel: +44 (0)20 7760 8685
Email: sponsorenquiries@marketforce.eu.com
“Great day with good focus
on key problems”
Josh Barnsdale, Anti Fraud Manager
One Call Insurance
3. 4
3
7
6
5
2
1
09.00 Welcome address by Marketforce
09.05 Chairman’s opening remarks
Nipping it in the bud – combatting fraud from
the start
09.10 Achieving total collaboration: the need for a united front against
fraud
Glen Marr, Director of Fraud, 1st Central
09.30 Catching it at source: the aggregator’s role
Natasha Glasgow, Head of Insurance, Moneysupermarket.com
09.50 Advisory Session
10.10 P2P
!
?
!
P2P
Panel Discussion
Keeping them off the books: pre-empting the fraudsters at
application
Glen Marr, Director of Fraud, 1st Central
Natasha Glasgow, Head of Insurance, Moneysupermarket.com
Graham Knight, Fraud Manager, Allianz
Penetrating the fraudster’s mind-set
10.40 The fraudster: an insider view
Tony Sales was formerly one of the most prolific fraudsters in
the country. Now he works with IFED, along with other crime-
fighting organisations and insurers, to catch today’s criminals.
Tony Sales, Retail Fraud Expert, Retail Fraud Uncovered
11.10 Questions
11.15 Refreshments
A progress update from the MIB
11.45
P2P
!
?
!
P2P
Case Study
MyLicence
MyLicence has given insurers access to driver information held
by the DVLA. The project aims to help reduce fraud and produce
fairer prices by making quotes accurately reflect the driver’s
record. Here a senior figure from the scheme will talk about how
the roll out is going and what they’ve learnt in these first few
months.
Byron Shepherd, Service Delivery Manager – MyLicence, Motor
Insurers’ Bureau
12.05 Questions
Looking beyond motor – fraud in other insurances
12.10 P2P
!
?
!
P2P
Peer-to-Peer Discussion
Delegates will choose from four focused discussions of fraud in
different insurance lines. The discussions will last 20 minutes,
moderated by a leading expert on the topic, who will then feed
back the conclusions to the room.
Zone 1: Pet
Facilitator: Simon Wheeler, Managing Director, Agria Pet
Insurance
Zone 2: Home
Facilitator: Mike Brown, Head of Counter Fraud Intelligence,
Direct Line Group
Zone 3: Health
Facilitator: Cheryl Winslade, Fraud Manager, Simplyhealth
Zone 4: Travel
Facilitator: Andy Pagett, Manager – Counter Fraud, Ageas
Insurance
12.40 Advisory Session
13.00 Questions
13.05 Lunch
The Justice perspective
14.20
P2P
!
?
!
P2P
Keynote Address
Raising convictions and upholding the law
Speaker to be confirmed
14.40 Questions
Claims fraud – new challenges, new rules,
new solutions
14.50 Optimising claims fraud operations
Steve Jackson, Head of Financial Crime, Covéa Insurance
15.10 Advisory Session
15.30 Questions
15.40
P2P
!
?
!
P2P
Question Time
Combatting fraudulent inflation throughout the claims supply
chain
Rob Cummings, Manager, Civil Justice & Data Strategy,
Association of British Insurers
John Spencer, President, Association of Personal Injury
Lawyers
Martin Andrews, Director General, Credit Hire Organisation
Andrew Pemberton, Chairman, UK Rehabilitation Council
16.10 Refreshments
Catching the crooks – success stories
16.40
P2P
!
?
!
P2P
Case Study
IFED
IFED’s work as the Police’s specialist insurance fraud unit has
resulted in over 500 arrests. Funded in part by the ABI, they
often work in close conjunction with insurers themselves. In this
presentation IFED and LV= will talk through a case that resulted
in conviction from start to finish.
David Wood, Detective Chief Inspector & Head of the Insurance
Fraud Department, City of London Police
John O’Roarke, Managing Director, LV= General Insurance
17.00 Advisory Session
17.20 Questions
17.30 Chairman’s closing remarks and end of conference
TELEPHONE +44 (0)20 7760 8699
Tuesday 24th March 2015
Want to find out more? For the full programme visit www.marketforce.eu.com/fraud
4. Insurance Fraud
24th March 2015 | The Waldorf Hilton, London
How to Book
Simply return this form to: Marketforce Business Media Ltd | 3 Sutton Lane | London | EC1M 5PU | United Kingdom
Telephone us on: +44 (0)20 7760 8699 Fax this form to: +44 (0)20 7490 2296
Book online at: www.marketforce.eu.com/fraud Email us on: info@marketforce.eu.com
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Registration and document distribution from 8.30am on Tuesday 24th March 2015.
Event accommodation
Overnight accommodation and travel costs are not included in the registration fee. For further
information on discounted hotel rooms, please refer to the delegate pack which will be sent out
once you have confirmed your place.
Please note it may be necessary for reasons beyond the control of the organisers to alter the
content or the timing of the programme.
Terms and conditions
The fee covers attendance at all sessions and payment must be received prior to the event. The
delegate rate is charged at the discretion of the conference producers.
Cancellations
Cancellations must be received in writing to cancellations@marketforce.eu.com. Verbal
cancellations will not be accepted. Where cancellation is received in writing more than 30 days
prior to the first day of the conference any fees due will be refunded in full less an administration
charge of £100/€150 + VAT per ticket. Where cancellations are submitted within 30 days of the
first day of the conference, the registration fee remains payable in its entirety. Substitutions are
acceptable at any time.
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Marketforce Business Media Ltd gathers and processes data in accordance with the Data
Protection Act 1998. The information contained about you on this form may be used for future
updates about our products and services. Occasionally, we may make your details available to
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Registrations on or before
19th December 2014
Registrations on or before
27th February 2015
Registrations after
30th January 2015
Insurers’ Rate* £645 + VAT = £774 (€966) £745 + VAT = £894 (€1,116) £845 + VAT = £1,014 (€1,266)
Standard Rate £795 + VAT = £954 (€1,194) £895 + VAT = £1,074 (€1,344) £995 + VAT = £1,194 (€1,494)
*This rate is only available to insurance companies, managing agents, brokers, underwriters and aggregators and will be awarded at the discretion of the conference organiser whose decision is final.
Save up to £200 if you book the conference and workshop together.
Visit the website for full prices.
