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MINISTRY OF EDUCATION AND TRAINING
VAN HIEN UNIVERSITY
FACULTY OF FOREIGN LANGUAGES
INTERNSHIP REPORT
EXPORTING GOODS AT THAI GIA SON
COMPANY
Student’s name: …………………
Student’s ID: ………………...
Instructor: …………………..

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ACKNOWLEDGEMENT

At the very beginning, I would like to express my thankful to all teachers of
Van Hien unniversity in general and teachers of the faculty of foreign languages and
cultures in particular. I would like to send all of you a profound gratitude and the most
sincere for having taught me for the past three years. I especially thank Mr. Do Phat
Loi, who is my instructor, for your dedicated guide and support that helped me to
complete this report perfectly.
During the period of my internship, I have received genernous help from
quarters which I would like to put on this acknowledgement here with deep gratitude
and pleasure. First and foremost, I am grateful to my supervisors- Ms……………,
they spent their precious time on aiding me tremendously right from the beginning till
the end of my internship. I have no hesitation to say that I would probably fail to
complete in an appropriate manner without their constant support , encouragement and
ways for the meaningful ending the work in a short duration. Last but not least, I
would like to thank all the staff of Thai Gia Son Company for their sincere co-
operation and support.

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COMPANY’S COMMENTS
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SUPERVISOR’S COMMENTS
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TABLE OF CONTENTS
ACKNOWLEDGEMENT .......................................................................................................................2
CHAPTER I .............................................................................................................................................1
GENERAL INFORMATION ABOUT THAI GIA SON COMPANY...................................................1
1.1 History and Development of the Company........................................................................................1
1.2 Functions and Duties of the Company ...............................................................................................3
1.3 The Organizational Structure .............................................................................................................4
1.4 Types of Cashew Nut Export to Netherlands market.........................................................................6
CHAPTER 2.............................................................................................................................................9
INTRODUCTION ABOUT INTERNSHIP.............................................................................................9
2.1 The Duties and Responsibilities Performed in Thai Gia Son.............................................................9
2.1.1 Assistance for Import-export Department.......................................................................................9
2.1.2 Assistance for Sales Department...................................................................................................10
2.2 Achievements...................................................................................................................................11
2.2.1 Learning from import – export document jobs .............................................................................11
2.2.2 Learning from customer service jobs............................................................................................11
2.2.3 Learning from sales jobs ...............................................................................................................11
2.2.4 Learning from translation jobs ......................................................................................................12
CHAPTER 3...........................................................................................................................................13
INTERNSHIP PROCESS AT THAI GIA SON COMPANY ...............................................................13
3.1 Work assignments ............................................................................................................................13
3.2 Weekly schedule ..............................................................................................................................13
CHAPTER 4...........................................................................................................................................19
INTERNSHIP SUMMARY...................................................................................................................19
4.1 New Skills Acquired and Skills Improved.......................................................................................19
4.2 Management techniques observed....................................................................................................19
4.3 Classroom skills employed...............................................................................................................20
4.4 Problem encountered........................................................................................................................20
4.5 Lesson learned..................................................................................................................................21
CHAPTER 5...........................................................................................................................................22
EVALUATION......................................................................................................................................22
5.1 Self-evaluation and recommendations .............................................Error! Bookmark not defined.
5.2 Conclusion........................................................................................Error! Bookmark not defined.

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CHAPTER I
GENERAL INFORMATION ABOUT THAI GIA SON COMPANY
1.1 History and Development of the Company
THAI GIA SON CO., LTD is a limited liability company with two or more
members established on 31 August 2007 under Business Registration
Certificate No. 4902001766 issued by Department of Planning and Investment
of Ho Chi Minh. Established on September 5, 2007. Established under the
Business License No. 0304967373 as amended by Department of Planning and
Investment of Ba Ria - Vung Tau Province on 14 November 2013.
Company name:
 Company name in Vietnamese: CÔNG TY TNHH THAI GIA SON
 Company name in English: THAI GIA SON COMPANY LIMITED
 Abbreviated name: THAI GIA SON CO., LTD
 Logo:
 Head Office: 606/38/24 National Highway 13, Hiep Binh Phuoc Ward, Thu
Duc District, Ho Chi Minh City.
 Tel: (84-8) 36101447
 Fax: (84-8) 73010646
 Email: info@thaigiasont.com.vn
 Website: www.thaigiason.com.vn
 Legal representative: Thai Doan Nghia Position: Director
 Capital: 1,500,000,000 VND
Recognizing that Vietnam's cashew export development trend has been
increasingly effective and promising, it is also challenging with the growing
imbalance in the supply of raw materials. For the processing of exports, Thai
Gia Son Co., Ltd is the company dare to send employees to other countries to
seek raw materials market and become one of the enterprises actively in

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organizing purchasing import raw materials to supply raw materials in domestic
market in the early years of establishment.
To meet the growing demand, the company has been diversifying its
activities such as domestic trading, import and export, warehousing, investment
in industrial tree land, expansion of factory, drying yard, raw material
warehouse with a land area of 45,000 m2, investment in machinery, equipment
and processing technology are all changed and investment in the direction of
mechanics. With the strengths, Thai Gia Son has created good quality products,
ensuring food hygiene and safety to meet the requirement of customers, given
the name of cashew nut of Thai Gia Son is present in most of the world's large
cashew nut consumption countries such as: France, Australia, China,
Netherlands, ...
One of the right paths and successful results for Thai Gia Son Company
during the way of establishment and operation is the promotion of the internal
force of the workforce throughout the company. Every year, Thai Gia Son
Company always devotes an appropriate proportion of capital accumulated
from profits to focus on investing in new equipment, applying new technologies
to production, maintaining and improving the quality management system
follow ISO and HACCP.
The company has invested billions of VND for the upgrading, the
construction of spacious workshops, modern machines and equipment, the
working conditions of the workers have been significantly improved. The
regime related to workers such as labor contract, social insurance, health
insurance, accident insurance, mid-shift meal, the bonus system on holidays,
Tet. In addition, the annual program of performances, sport, sightseeing,
tourism in and out of the country. In addition, Thai Gia Son regularly organizes
training courses to raise the level of professional skills for managers,
technicians and laborers. There is a reasonable reward system, reasonable
treatment and more harmonious relationship between employers and
employees, making the development in all aspects of the company.
Currently, Thai Gia Son Company Limited is a member of many prestigious
organizations and associations in Vietnam and abroad: Vietnam Cashew

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Association (VINACAS), Non-profit Organization (SEDEX), The Association
of Exporters of Ba Ria-Vung Tau, the American Food Industries Association
(AFI), the European Food Association (CENTA).
Over the past 11 years of development, with more than 1,000 employees,
with the slogan "Good taste of cashew nuts connecting people", the company is
constantly striving to bring high quality products to the market. Thai Gia Son
Company, holding firmly the title of Prestigious Exporter, one of the leading
companies in the food processing industry of the province, to increase its
competitiveness in the international market.
1.2 Functions and Duties of the Company
1.2.1 Functions of the Company
Thai Gia Son investments in production, processing, trading and services in
the cashew industry.The company trades in materials, machinery and equipment
for cashew nut production, transportation, warehouse leasing, Purchasing,
Processing, Manufacturing. On the other hand, Thai Gia Son aslo expands
production to solve more and more jobs for employees, generate revenue for the
company to stabilize, improve the lives of staff.
1.2.2 Duties of the Company
Thai Gia Son’s business always complies with the regulations of the limited
liability company, management, operation and maintenance of the company,
production planning business. The company must do proper business
registration with state agencies, as well as understanding the market demand,
supply ability to build and implement effective business plan, as well as plan to
invest in stable supply of inputs. moreover, the company has to complete
obligations to the government such as implementation, compliance with tax
obligations and budget remittances in accordance with Vietnamese law. In
addition, the company also implements the dependent accounting system,
statistical report, periodical report according to the regulations of the company
and the government, as well as observing the regulations on recruitment,
fulfillment of obligations and rights of employees in accordance with the
provisions of the Labor Code, ensuring the signing of contracts with employees.

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To prioritize the use of domestic workers, respect the rights of trade union
organizations in accordance with the law on trade unions. And Thai Gia Son
implements the regulations of the govermnet on the protection of natural
resources and environment and national security.
1.3 The Organizational Structure
Thai Gia Son Company Limited is a legal economic organization with its
own seal and allowed to open accounts in Vietnam and foreign currencies at
any bank.
At present, the company has staff team with profestional knowledge,
experienced, high responsibility and enthusiasm in work. Thai Gia Son Co., Ltd
is a manufacturing company, so it requires quite a lot of procedures. To achieve
high productivity not only due to the skill of the workers, but also the way of
organization of the company is also important. Therefore, Thai Gia Son
Company Limited has organized the company's apparatus as follows:
Diagram 1.1: Organization of management apparatus of Thai Gia Son Company
Organization management chart of the company is designed according to
functional structure. In the organization, there is two separate systems: the
management system and the service business system. Two of the system
organization always coordinate and support each other to ensure the progress of
the work as well as the development of company. Because of that, command
information from upper levels and feedback from subordinates are always
quick, accurate and efficient.

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1.3.1. Roles of Board of Director
The board of director plays an important roles and responsibilities in the
company. Essentially, he has the right to hire all emplyees, as well as assessing
the overall direction and strategy for his company. Moreover, they act on behalf
of the shareholders to run the day to day affairs of Thai Gia Son. The board of
director is accountable to the shareholders. Each year the company will hold an
annual general meeting at which they provides a report to shareholders on the
performance of Thai Gia Son. Vice director of production, CEO and director of
finance are directly controlled by the board of director.
1.3.2. Roles of Sales Department
Sales department is one of the most important department in Thai Gia
Son. The sales staff are in charge of looking for the sales opportunities with the
existing and new customers to sell Cashew. Whenever, Thai Gia Son has a
meeting, they will organize effective presentation to their customers for their
target products. The sales manager takes responsibilities to identify the target
budget for each year with following-up percent of the budget realization each
quarter of year. To do this, th sales manager has to definite business
opportunities with each customer to be considered in the target budget or
forecast list. Moreover, they should development the rapports with all existing
and new customers to know their future plan as well as co-ordination with im-
export department to reach the strategic goals.
1.3.3. Roles of Im-export Department
Im-export Department plays an important role in managing and carrying
out external activities, as well as analyzing, expanding and introducing products
to forign markets. They are in charge of exploiting and importing goods to
supply raw materials and goods for production, business and management. they
also tak care fo import and export activities of products manufactured and
distributed by Thai Gia Son.
1.3.4. Roles of Accounting Department
This is an important department in Thai Gia Son. There are some
specific roles that the accounts maintain great relationships with vendors. the
essential roles and duties of virtually any accounting staff include some

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working as: Firstly, they have to make money out. It means that they are in
charge of making payments and keeping the bills paid. Secondly, they have to
make money in. It means that they are in charge of processing incoming
payments. Thirdly, they have to make payroll to make sure that everyone gets
paid on time. Fourthly, they have to do report. It means that they are preparing
financial reports such as profit and loss, balance sheets and budgets. Lastly,
they have to control finance.
1.3.5. Roles of Administration Organization
General Administration Department occupies an important in Thai Gia
Son. The department is incharge of providing comprehensive administrative
planning, leadership and organization, as well as development of all
departments in the company. They also evaluate performance of all department
heads and their operations. In addition, administering all laws and policies
established is their responsibilities in Thai Gia Son.
The corporate structure of Thai Gia Son is designed or adapted to
facilitate the implementation of the current strategic goals of cashew exports.
However, when the structure of too many levels of management will lead to the
distance between the decision-making place with the object of administration is
extended, the speed of decision-making is slow and can be bureaucratic. On the
other hand, Thai Gia Son's management hierarchy has always employed a lot of
staff and this has led to high decision-making costs and has resulted in low
quality decisions due to "noise". information. Modern governance models aim
to reduce the number of management levels, especially establishing direct
relationships between managers and employees.
1.4 Types of Cashew Nut Export to Netherlands market
With the target towards to deep processing Thai Gia Son Company has
invested in modern equipment to reduce costs. Along with that, the human
resources and natural resources are also factors supporting the export industry
in general and Thai Gia Son Company in particular, is growing stronger. The
cashew nuts are produced through the modern production line system, which is
collect-handed through experienced workers. Thai Gia Son always proud of

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their products when exported to the Netherlands market. With the nutritional
value and available usese of the cashew nut as follows:
Cashew nuts to Netherland customers are the nuts have to go through the
harshest selection process to pick the best nutritious nuts, because Netherland
consumers are always care about the quality in the products they use.
To meet the demand, Thai Gia Son Company is currently exporting to the
Netherlands market with the following key products:
Cashew nut WW240 Cashew nut WW320
 Number of seed/LB (Pound):
220-240
 Name: White cashew nut, whole
grains
 Feature: White or ivory white, no
black or brown
 Number of seed/LB(Pound):
300-320
+ Name: White cashew nut,
whole grains
 Featre: White or ivory white, no
black or brown
Cashew nut WW450 Cashew nut SW
 Number of seeds / LB (Pound):
400-450
 Name: White kernel, white
cashew nut
 Features: White, light yellow,
 Maximum number of seeds: 320
seeds/ LB (Pound)
 Moisture content not more than
5% by volume

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ivory white, or pale gray ash.  Features: Cashew nuts are
yellow, light brown, pale ivory, light
gray ash or ivory.
Cashew nut WS Cashew nut LP
The longitudinal pool as a half
of the nut was split along its
length, making the two nuts
separated and each leaf did not
break more than 1/8 of the nut
and ivory white.
The large fragments do not
penetrate the 4.75mm hole, the
kernel of the scab, wrinkled,
sharpened, dark brown or black
spots, may be wrinkled, young or
brown spots or surface spots are
not too 60% affected.

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CHAPTER 2
INTRODUCTION ABOUT INTERNSHIP
2.1 The Duties and Responsibilities Performed in Thai Gia Son
2.1.1 Assistance for Import-export Department
Help with shipping jobs:
 Deal with each step of the shipping process; coordinate shipping with
customs agents for clearance on overseas deliveries;
 Deal with quotes from prospective shippers and handle claims with
insurance companies if any shipment problems happen to occur.
 Provide efficient delivery logistics through data management
 Compute international fees for each shipment, and keep track of shipment
payments and quotas.
 Compile carrier and route assignments
 Identify shipments, collect data, and register packages with logistics
agencies.
Help with international transactions
 Receiving, and record keeping for international transactions:
 Fill out import-export documentation such as commercial documents,
packing list, Certificate of Origin (CO), financial documents, transport
documents, insurance documents, inspection certificate, the export sales
contract, the contract of carriage, the contract of cargo insurance and other
international trade related documents
 Ckeck letter of credit (L/C), focus on: amount, unit price, expiry date,
presentation period, latest shipment date, goods description.
Help with custom clearance
 Provide guidance and oversight to supply chain management on all
controlled import and export transactions.
 Research and provide information required for customs clearance
Most of their working day is spent in an office atmosphere such as doing all
documentation adheres to import-export policies and laws

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2.1.2 Assistance for Sales Department
Deal the sales contract with foreign customers.
Negotiating the right deal with their importers about factors such as unit price,
delivery times, payment terms or the quality of the goods. Both sides continue
negotiatiing until they achieve comfort and happiness with the agreement.
Negotiations can be unsuccessful if either side feels forced into a corner.
Develop customers and marketshare
 Conducting some basic research into a potential supplier you can work out
 Respond to daily classification inquiries from customers
 Assist with the development of licensing strategies for the international
marketing, sales, support.
Deal the sales contract with suppliers
 Setting objectives when negotiating with suppliers
 Understand your supplier
 Conduct negotiations
 Negotiating on price
 Running checks on your supplier
 Drawing up a contract for our purchase
Join customer serive and translation jobs.
Customer serive jobs.
 Answer phone or email inquiries from customers.
 Communicate with oversea clients to ensure a comprehensive
understanding of the customer’s inquiry.
 Orders, respond to and handle customer issues, and make appointments.
 Take customers from Tan Son Nhat airport to Thai Gia Son for thier
visitation of factory
 Work closely with other departments within the company (docs, logistics
and accounting) to provide a satisfying service to our customers
 Conduct sales planning and follow up in line with company sales targets,
objectives and strategies.
Translation jobs
 Translate sales contract from English to Vietnamese and and vice versa

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 Help other departments to translate english material to vietnamese to
make sure that they understand the meaning
 Join with sales staff to welcome our foreign customers, then do
interpretation as necessity
2.2 Achievements
2.2.1 Learning from import – export document jobs
Impoer-export department helps stuends know the different types of documents used
in the foreign trade (import and export), which documents usually require the customs,
the requirements for various documents and how to fill in these documents correctly.
These knowledge is achieved such as
 Analysing the various classifications and requirements of export documents
 Learning what functions export documents perform
 Learning the different types of documents of origin that evidence the origin of
products
 Analysing the various commercial and administrative documents
 Examining other documents that may be required in international business
transactions
2.2.2 Learning from customer service jobs
Sales teams has provid the sudent with excellent customer service that is essential
to do the long-term business after student’s graduation. As the result, the student can
build customer loyalty, create effective first impressions and manage customer
expectations. Moreover, there are some softskill can be improve such as:
 Patience
 Attentiveness.
 Clear Communication Skills.
 Ability to Use "Positive Language”
 Acting Skills
 Time Management Skills.
 Ability to "Read" Customers.
2.2.3 Learning from sales jobs
 Learn the ways to to negotiate with the customers

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 Learn the ways to close the customers during negotiation process
 Learn persistence to follow the customers until getting agreement
 Get knowledge of products
2.2.4 Learning from translation jobs
During the intership time, the student has improve the important skills every
translator should have, such as:
 Being a good listener, so listen carefully from Loas customers
 Being a good write, so know how to study to perfect grammar and use of
syntax.
 Being able to adapt to these changes it vital in producing high quality
translations.
 Being good at dealing with the cultural barrier between two different countries.
 Being able to understand the specialized jargon in business

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CHAPTER 3
INTERNSHIP PROCESS AT THAI GIA SON COMPANY
3.1 Work assignments
Assistance for Import-export Department:
 Help with shipping jobs:
 Help with international transactions
 Help with custom clearance.
Assistance for Sales Department:
 Deal the sales contract with foreign customers
 Deal the sales contract with suppliers
 Join customer serive and translation jobs.
 Develop customers and marketshare.
3.2 Weekly schedule
Internship Diary
Date Daily works Time
Week 1
 Greeting and make friends with the staff. 9am – 11am
Learning documentation job.
 Look over the full set of import –export
documents
 Be trained meaning of every documents
by import-export staff
2pm – 5pm
 Study letter of credit
 Be trained knowledge of L/C by import-
export staff
9am – 11am
 Study Incoterm 2016
 Be trained knowledge of L/C by import-
export staff
2pm – 5pm

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 Be trained step of the shipping process;
 Practice with coordinating shipping with
customs agents for clearance on overseas
deliveries;
9am – 11am
 Practice with delivery logistics through
data management
 Learn how to calculate international fees
for each shipment, and keep track of
shipment payments and quotas
2pm – 5pm
Week 2
 Contact logistic agencies to book trucks
for shipments
 Do related documents for the shipment.
9am – 11am
 Learn how to do custom clearance
 Practice to clear the shipments on ECUS5-
VNACCS
2pm – 5pm
 Check payment from the customers
 Send documents to customer if the
account received money
 Go to VCCI to apply for Certificate of
Origin (C/O)
9am – 11am
 Go to Cat Lai port to do custom clearance
 Back to VCCI to take C/O
2pm – 5pm
 Learn terms and conditions in sales
contracts (SC)
 Translate SC into Vietnamese
9am – 11am
 Trained to make sales contract.
 Translate SC into English
2pm – 5pm
Week 3
 Take the customers from Tan Son Nhat 9am – 11am

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airport to Facotry
 Interpret for sales Manager as he needs,
 Join customer’s visitation with sales team
 Take the customer to restaurant
 Learnt how to deal with customer in
business
2pm – 5pm
 Visit our suppliers with sales staff
 Learnt how to deal with the suppliers
9am – 11am
 Contract and send sales contract to the
suppliers
 Translate terms and conditions in sales
contract
2pm – 5pm
 Check import – export with accountant
 Help the accountants translate terms and
conditions into Vietnamese whenever they
require
9am – 11am
 Countinue checking import-export
documents
 Enjoy small party with sales department
2pm – 5pm
Week 4
 Call the suppliers for new orders
 Reply email for sales staff
9am – 11am
 Receive complaint from the customers
and help sales staff to solve the problems
for customers
2pm – 5pm
 Translate complaint letter to director
 Then translate problem-solving letter to
the customers
9am – 11am
 Assist import-export staff to do custom
clearance
2pm – 5pm

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Week 6
 Take the customers from Tan Son Nhat airport
to Facotry
 Interpret for sales Manager as he requires
9am – 11am
 Have luch with the customers and sales team 2pm – 5pm
 Translate new sales contract for sales staff
 Send sales contract to the customers by email
9am – 11am
 Assist them to do documents
 Assist sales manager to translate the
meeting with the customers.
9am – 11am
 Assist sales manager to have lunch and
join negotiation for new sales contract
2pm – 5pm
Week 5
 Find out information of new customers on
the internet
 Contact them by email and call.
9am – 11am
 Make offers and send them to the
customers
 Contact logistics agencies for booking
2pm – 5pm
 Assist sales manager to translate import
documents
 Sand documents to suppliers
9am – 11am
 Find out information of new customers on
the internet
 Contact them by email and call..
2pm – 5pm
 Join dealing terms and condition with
suppliers.
 Trained to be clear about soft skills
helping businessman succeed
9am – 11am
 Have meeting with the company. 2pm – 5pm

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 Look for new customers’ information on the
internet
 Send customer list sales manager
2pm – 5pm
 Call the suppliers for new orders
 Reply email for sales staff
9am – 11am
 Receive complaint from the customers and
help sales staff to solve the problems for
customers
2pm – 5pm
Week 7
 Contact logistics agencies to book trucks for
shipments
 Do custom clearance on ECUS5-VNACCS
9am – 11am
 Assist import-export staff to do documents 2pm – 5pm
 Assist accountants to translate import-export
documents for a tax return
9am – 11am
 Assist accountants to translate import-export
documents for a tax return
2pm – 5pm
 Find out information of new customers on the
internet
 Contact them by email and call.
9am – 11am
 Make offers and send them to the customers
 Contact logistics agencies for booking
2pm – 5pm
Week 8
 Collect documents to analysize for the report 9am – 11am
 Find out information of new customers on the
internet
 Contact them by email and call
2pm – 5pm
 Collect documents to analysize for the report 9am – 10am
 Find out information of new customers on the 2pm – 4pm

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internet
 Contact them by email and call.
 Have party with some departments 2pm – 4.30pm
Tiding up the classrooms. 4.30pm – 7pm
3.3 Job description
At the first week, the student has time to make friends with colleagues in the
company. Then the student is trained import-export documents. All staff in import-
export department and sales department are willing to support the student.
At The second and third week, the student is allowed to practice imort-export
documents, do custom clearance on ECUS5-VNACCS, apply for C/O. At this time,
the student has time to learn SC, L/C and translate SC for Thai Gia Son.
At the other weeks, two departments give the student a chance to work as the real
staff in the company. The student has chance to deal with the customers, the suppliers.
Moreover, the students has more time to translate ans assist staff in Thai Gia Son.
At the last week, the company give documents to the students for this report. In
the other time, the student find new customers for sales department. At last, two
department enjoy small party with the student to say goodbye.

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CHAPTER 4
INTERNSHIP SUMMARY
4.1 New Skills Acquired and Skills Improved
There are three main knowledge that student has learnt from this intership.
The first, it is soft skills such as problem-solving skill, communication skill,
presentation skill. soft skills are important to the success of almost all people. Another
reason hiring managers and employers look for applicants with soft skills is because
soft skills are transferable skills that can be used regardless of the job at which the
person is working.
The second, it is sales skill that is very important knowledge to support the
student to find good job in the future. Specially, this is product knowledge that helps
sales staff attract the customers to the company. he most important of today’s sales
skills is simply understanding the buyer. It’s the foundation of effective selling. But it
involves more than just understanding who the buyer is.
The last, it is translation skill. In the business translation field, many folks
assume all you need is knowledge of two languages. A high quality translation must be
many things: Easily understood, well-written, true to the subtleties and spirit of the
original as well as the meaning.
4.2 Management techniques observed.
Thai Gia Son has effective management techniques applied for its business such
as select the right people and develop it staff, as well as being positive and
constructive in developing the company.
The sales manager is only as good as their team. He emphasises the importance
of focusing on his sales staff’s development. To him, Helping his employees to
succeed – their success is his success, as well as Thai Gia Son’s success. He is always
willing to coach his sales team and coach them and coach them until they become the
best sales team.
In import-export department, the manager also give his staff to improve their
knowledge, as well as English language. Moreover, Thai Gia Son always look for the
talents who can devote themselves for the company.

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In addition, Thai Gia Son tries to create good working environment for its staff
to make sure that they always feel comfortable when working. This is the best
management techniques to increase staff’s satisfaction and productivity.
4.3 Classroom skills employed
Thanks to English skills such as reading skill, writing skill, listening skill and
speaking skill that help the student to complete the intership in Thai Gia Son well.
Companies who conduct business internationally are likely to be engaging with
people who speak English as a first or second language on a regular basis making the
ability to use English in the workplace a very valuable skill.
A good knowledge of English allows the student to communicate effectively
with international customers. The student uses English for a variety of purposes
including in meetings and negotiations, for translation and interpretion, writing
reports, giving presentations and in social situations.
To build successful relationships, the student understands the different tones
and styles that can be used in business contexts and have the ability to determine
which is suitable. Moreover, the student works on soft skills including how to
effectively manage, persuade and negotiate in English.
In short english skills help the student create a good translation is a matter of
grammar, vocabulary, and cultural knowledge. In addition, it helps the students learn
new skills in Thai Gia Son, as well as supporting them to work well.
4.4 Problem encountered
 Problem 1 : There is no a translator in Thai Gia Son. This is the big problem
that cause negative effect to customer service and sales.
Solution : until now Thai Gia Son has not recruit a translator for its business.
Thus recruiting a good translator and interpretor is compulsory now.
 Problem 2 : Forms of import-export documents are not good and not clear. This
can affect to customers’ satisfection when they receive bad form of documents.
Solution : Thai Gia Son should focus on re-design new form that help
customers can read them clearly ans easily.
 Problem 3 : The marketing strategies is not good enough. Then Thai Gia Son
has a limitation of marketshare development.

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Solution : Thai Gia Son deploys marketing mix that brings brandnames to
international customers. Especially, Thai Gia Son should focus on marketing on
because it is cheap and effective.
4.5 Lesson learned
During the internship time, the student has experienced the real working
environment that involves the social interactions at the workplace, including
interactions with peers, subordinates, managers and director.
It is a location of management and organization. Important and compulsory
duties are carried out here under the supervision of a head. One of the most wonderful
and beneficial things an office environment can teach the student is time management.
By the way, the student has been learning how behave yourself in front of others.
Moreover, The best thing about working in an office is the excitement of
learning something new on a regular basis. Here you will learn to become an
experienced and diplomatic person.
However, one of the worst side effects of working in an office is that it
encourages a sedentary lifestyle. The staff usually sit at their desks all day. This makes
them a lazier person as they don’t walk around or do any chores. Not just that, it
strains our neck and back.

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CHAPTER 5
EVALUATION