Analysis the process of importing in forwarding operation of tra-sas by sea transport.docx

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VIETNAM GENERAL CONFEDERATION OF LABOUR
TON DUC THANG UNIVERSITY
FACULTY OF BUSINESS ADMINISTRATION
PROFESSIONAL INTERNSHIP REPORT YEAR 3
ANALYSIS THE PROCESS OF IMPORTING IN
FORWARDING OPERATION OF TRA-SAS BY SEA
TRANSPORT
Instructing Lecturer: MBA. LUONG THI HOA
Student’s name: DUONG BOI NGOC
Student’s ID: 71406301
Major: BUSINESS ADMINITRATION
Academic Year Code: K18
HO CHI MINH CITY

EVALUATION OF INSTRUCTING LECTURER
Student’s name: Duong Boi Ngoc Student’s ID: 71406301
Class:14070610 Academic Year Code: K18
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Ho Chi Minh City, Date………………………….
Instructing Lecturer
(Full name ands signature)

EVALUATION OF COMPANY FOR INTERNSHIP
Student’s name: Duong Boi Ngoc Student’s ID: 71406301
Class:14070610 Academic Year Code: K18
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Ho Chi Minh City, Date…………………………………
Management Executive Officer
(Full name, Signed and Sealed)

ACKNOWLEDGEMENT
First of all, I would like to thank the teachers at Ton Duc Thang
University has enthusiastically taught me all the time.
I would like to thank Ms.Luong Thi Hoa - who directed me to this essay.
Thank you for your dedication, not only your professional knowledge, but also
your work experience and life experience.
Thanks to Mr Tran Viet Huy - Managing Director of TRASAS has
created opportunities for me to practice in the company. Besides, I would like
to thank all the staffs in the forwarding room for their generously helping so
that I can have a multi-dimensional approach to the practical lessons and can
easily complete this essay in the most convenient way, especially Ms.Tran Thi
Tuyet Linh for great help and guidance for me to work in a professional and
friendly environment.
Finally, I wish all the administrators and teachers of Ton Duc Thang
University, Board of Directors and all members of TRA-SAS Company health
and more successful in work as well as in life.
Thank you sincerely to all!
Student
Duong Boi Ngoc
Class: 14070610

TABLE OF CONTENTS
CHAPTER 1: OVERVIEW OF TRASAS COMPANY ................................................ 1
1.1 General about TRASAS company....................................................................... 1
1.2 Fields of business activities.................................................................................. 2
1.3 Company’s organizational structure..................................................................... 3
1.3.1 The management structure ................................................................................ 3
1.3.2 Functions, duties of departments....................................................................... 4
1.3.3 The personnel situation of the company ........................................................... 6
1.4 The company's operating stage in 2014 – 2016 ................................................... 7
1.4.1 The company's operating stage in 2014 – 2016 ................................................ 7
1.4.2 Business situation by field of working.............................................................. 8
1.5 Capital and technical facilities: ........................................................................... 9
CHAPTER 2: THE PROCESS OF IMPORTING IN FORWARDING OPERATION
OF TRA-SAS BY SEA TRANSPORT........................................................................ 11
2.1 Relationship between parties.............................................................................. 11
2.2 Process of importing in forwarding operation of Tra-sas by sea transport ........ 11
2.3 Analyze the process of importing in forwarding operation of Tra-sas by sea
transport.................................................................................................................... 12
2.1.1 Receiving documents from customers ............................................................ 12
2.1.2 Getting delivery orders from shipping company ............................................ 13
2.1.3 Filling e-custom declaration............................................................................ 13
2.1.4 Custom clearance at port................................................................................. 20
2.1.5 Transport imported goods to warehouses........................................................ 23
2.4 Evaluation........................................................................................................... 23
2.4.1 Avantages ........................................................................................................ 23

2.4.2 Disavantages.................................................................................................... 24
3.1 SWOT analysis................................................... Error! Bookmark not defined.
3.2 Trend of development in goods delivery services in Vietnam:Error! Bookmark
not defined.
3.3 Solutions to improve the quality of delivery services in TRASAS:............Error!
Bookmark not defined.
3.3.1 Improve the level of the CEO, participants in the process....Error! Bookmark
not defined.
3.3.2 Invest in infrastructure, machinery, equipment..............Error! Bookmark not
defined.
3.3.3 Application of information systems ................ Error! Bookmark not defined.
3.3.4 Improve customer services.............................. Error! Bookmark not defined.
3.4 Recommendation to state agencies:.................... Error! Bookmark not defined.
3.4.1 Improve the infrastructure............................... Error! Bookmark not defined.
3.4.2 Simplify the declaration procedure ................. Error! Bookmark not defined.
3.4.3 Training person in logistics............................. Error! Bookmark not defined.

LIST OF TABLES, IMAGES AND FIGURES
TABLE LIST
Table 1.1 Human resource of Trasas in 2016 ......................................................14
Table 1.2 Revenue - Cost - Profit TRASAS in 2014-2016 .................................14
Table 1.3 Capital structure of TRASAS in 2014 – 2016.....................................16
Table 1.4 List of machine used in the office........................................................16
Table 1.5 List of machines used in warehouse ....................................................17
IMAGES LIST
Image 2.1 Interface of ECUSS VNACCS software (1)....................................... 13
Image 2.2 Interface of ECUSS VNACCS software (2).......................................14
FIGURE LIST
Figure 1.1 Structure of company structure ..........................................................12
Figure 1.2 Revenue structure by activity in 2016................................................ 15
Figure 1.3 Process of importing in forwarding of TRASAS by sea transport…. 18

ACRONYMS
Acronyms English
TRASAS Tracimexco - Supply Chains and
Agency Services J.S Company
B/L Bill of lading
HB/L House bill of lading
C/O Certificate of origin
CONT Container
T/T Telegraphic Transfer
DOC Document
ETA Estimated time arrival
ETD Estimated time departure
FLC Full container load
FOB Free on board
MÃ HS Harmonized system code
VCCI Vietnam Chamber of
Commerce and Industry

INTRODUCTION
Foreign trade development is our country's top task in the process of regional
and world economic integration in which import and export activities have brought
significant benefits to our economy. Freight forwarding plays an important role in
supporting export and import development also seen as a high added value industry.
In addition, the forwarding business requires the ability of professional competence,
knowledge of the import-export enviroment : documents, invoice, packing list, tax,
tariff, contracts, ...
The benefits of this service have contributed significantly to the economy of
the country, especially foreign trade. Recognizing the importance and influence of
the delivery service, I decided to choose delivery as a topic for internship report.
With the theoretical knowledge at the school together with the experience of
practical experience during days at TRASAS JSC has helped me cultivate knowledge,
trainning skills more about the method, the process of organizing the delivery and
most importantly completion of the topic. However, the knowledge of logistics is
very huge, so I only limit the content of my report with the subject: ANALYSIS THE
PROCESS OF IMPORTING IN FORWARDING OPERATION OF TRA-SAS BY
SEA TRANSPORT.
The topic is to find out more about sea freight forwarding services, study the
main issues of the process and the status of forwarding activities in order to better
understand the freight forwarding business internationalization as well as quality
delivery services the company provides. From that, we can continue utilizing and
promoting the strengths of the company, while offering solutions to improve the
quality of forwarding services and further improve the company's forwarding
activities to develop company.
In addition, research on the subject also allows me to have the opportunity to
apply the knowledge in the field, to be exposed to new jobs, to learn more in the
industry. This is also an opportunity for me to equip myself with the knowledge, skills
and attitudes necessary to prepare myself for graduation.
The report consists of three main chapters:

- Chapter 1: OVERVIEW OF TRA-SAS COMPANY
- Chapter 2: THE PROCESS OF IMPORTING IN FORWARDING
OPERATION OF TRA-SAS BY SEA TRANSPORT
- Chapter 3: RECOMMENDATIONS AND SOLUTIONS FOR THE
PROCESS AND THE COMPANY

1
CHAPTER 1: OVERVIEW OF TRASAS COMPANY
1.1 General about TRASAS company
- General information:
Name: Tracimexco Supply Chains And Agency Services JSC (TRA-SAS)
Address: 34 Nguyen Thi Nghia, Ben Thanh Ward, District 1, Ho Chi Minh city
Phone: (08) 38322796 – 39250143
Fax: (08) 39250986 – 38300586
Email: info@trasas.com.vn
Website: http://www.trasas.com.vn
Logo:
- History and developing:
1996
 January 26th 1996, Shipping and Agency Services Enterprise was
established based on the foundation of separation of VIETRANSCIMEX
transportation enterprise, which was managed by
VIETRANSCIMEX Corporation - Ministry of Transport.
 Headquarters and transaction office were 34 Nguyen Thi Nghia Street,
District1, HCMC, Vietnam.
2006
 On January 15th 2006: transformed from Shipping and Agency Services
Enterprise into Tracimexco – Supply Chains and Agency Services J.S
Company. This was a very important spot, marked a new turning in
development tendency of the company.
 Initial paid in capital to VND 4.6 billion.
 Chairman and CEO: Mr.Nguyen Van Quy
 Major founder: TRACIMEXCO, Mr. Nguyen Van Quy, Mr. Tran Viet
Huy, Mr. Do Van Muoi.
2011
 In the first time, The Earning before tax was passed USD 1 Million.
 Operated 2nd Distribution Center and Consolidated warehouse in Ha Noi.
2012
 Increased charter capital to VND14 billion.

2
 New headquarters building at 34 Nguyen Thi Nghia, District 1, HCMC,
Vietnam.
2013
 Joined VietNam Logistic Association (VLA).
 Received International Quality Crown Award- Gold Category- by
Business Initiative Directions (London).
 Operated 3rd Distribution Center In Binh Duong.
2015
 Listed on UPCOM/HNX stocked exchange in 2015 under label TRS.
1.2 Fields of business activities
- Vision:
With the goal of becoming the leader in the field of logistics and supply chain
services, TRA-SAS never cease looking for intelligent and innovative solutions in
order to continually improve our reliable and convenient services.
- Mision:
Connecting the dots, saving time – Our highest priority is to offer customers
assured and fast services at a reasonable price, and provide comprehensive solutions
for logistics at an international level.
-Strongest business field are:
 Customs broker
 International freight forwarding services
 Logistics services such as: warehousing, DC management, local transport
( road, sea-freight), packing, labeling..
 I.O.R Services
 Shipping agent.
 Trading, Distributing agency.
-Custom brokerage service:
 TRA-SAS is full-licensed custom broker with EDI facilities
 Provide Customs tariff , procedures and regulation consultation.
 Full customs formalities for inbound & outbound shipment
 Duty exemption, duty drawback application. Assist in applying relevant
documents such as CEPT Form D, Health Cert..
 Supports relevant requirements for import-export activities such as:
hygienic conformity, fumigation, surveillance and inspection services..
-Freight forwarding:

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We have extensive experience in handling all types of cargo to meet your
import and export freight requirements as well as providing multimodal inland
transportation.
-D.C & Delivery Service:
 TRA-SAS Warehouse and Delivery makes the safe storage and careful
transport
 Security Monitored Facilities by Closed Circuit Cameras Sprinkler
Monitored for Fire Safety and Prevention. Computer-Maintained
Inventory Tracking for Impeccable Records
 All 3PL value-added services : sorting, palletize, wrapping, bundling,
labeling, ...
 Provide complete trucking services by road and sea-freight combination..
throughout Viet Nam . 24 hour flexibility is our commitment to getting
your shipment delivered on time, every time.
1.3 Company’s organizational structure
1.3.1 The management structure
( see the figure at the next page)

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Figure 1.1 Structure of company structure
Company model is characterized by the existence of pure functional units such
as Finance, Accounting, Sales. In addition, it also shows quite distinct characteristics
of the company - TFS Center and Agency.
Between departments is related to each other, facilitating the completion of
goals.Company structure includes Board of Directors and 5 functional departments:
- Organization and Administration
- Accounting
- Sales
- TFS Center (TRACIMEXCO TFS)
- Truck Center
1.3.2 Functions, duties of departments
Board of Directors
Director
Board
Chairman of
the Board
Director
Vice Director Vice Director
TFS center
Truck
center
O.A part Account Sale
Document Delivery

5
The board of directors of the company is the governing body of the company
Company to decide and exercise the rights and obligations of the company.
Duties:
- Decide strategy, company development plan.
- Supervise and direct the director or general director and other managers in running
the day-to-day running of the company.
- Undertaking the role of managing the general management of the enterprise, making
business decisions and taking the highest responsibility for the operation of the
company.
- Working on a discussion basis with the department heads before making the final
decision.
Organization and Administration
Total staff is 5 people, including 1 manager and 4 employees. It has the task
of organizing administrative activities, external relations, and supporting activities
for the business of the business. At the same time, the service for the delivery and
insurance procedures for employees.
Accounting
Consists of 8 employees, including 1 chief accountant and 2 deputy
accountants.
Task:
- Reflecting the results of business activities of the company
- Manage the conservation of capital and assets of the company
- Provide and timely report to the Director of financial situation
- Monitor business activities to reduce risk and improve business efficiency of the
company.
- Present to the director for financial planning and investment plans.
Sales Department
It consists of 52 members, this department plays an important role in the
business operations of the company and under the direction of the school room.
Consists of two parts: the document department and the delivery department
(including the fleet).
Function of room:
- Signing contracts, implementing contracts, handling import and export procedures
and delivering goods at ports.
- Signing contracts of entrusted import, export, direct import and implementation of
contracts.

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- Management of import and export documents and cargo delivery at port.
- Manage import export documents.
- The voucher department is in charge of handling all import and export documents
of the customers and at the same time assists the forwarding department in updating
the current legal documents.
- The freight forwarder consists of trucks and container handlers, under the control of
the sales department. One of them is the vehicle driver who arranges the transfer of
vehicles for the delivery and delivery of the company. In addition, the fleet also has
a separate accountant responsible for cost calculation, revenue management of the
fleet to report on the company.
The bulk of revenue comes from forwarding activities, which is always the
dynamic and creative work of the staff. Forwarders not only improve their knowledge
and qualifications to meet the needs of working as well as consultancy in the field of
import and export, tariffs for customers.
TFS Center:
This department was established as a service center for cargo transportation,
freight forwarding and export services at Tan Son Nhat International Airport. There
is a branch office located at 35 Hau Giang, Ward 4, Tan Binh District.
Truck Center:
Location at Di An, Binh Duong, is the distribution of light trucks by JAC
manufacturers.
It is the task of finding customers to consume trucks, and at the same time
reporting costs, revenues and profits to the company and under the management of
the board of directors.
1.3.3 The personnel situation of the company
The company's staff are young, aged between 24 and 40 and all have college
degrees. Employees are flexible, intelligent and able to work under pressure, but with
a young, inexperienced professional experience that requires a lot of learning. In
addition, the staffs having family is very low, most of the married staff are in the
accounting position, administrative organizations. These are places that require
experience and care in the workplace.
Table 1.1 Human resource of Trasas in 2016
Department Amount Study Age Family Status
Sales 52 Bachelor 24 – 30 15 married
Acounting 10 Bachelor 25 – 35 6 married

7
Organization and
Administration
5 Bachelor 40
married
TFS center 10 Bachelor 25 – 28 2 married
Truck center 10 Bachelor under 30 Single
(Source: TRASAS Company)
1.4 The company's operating stage in 2014 – 2016
1.4.1 The company's operating stage in 2014 – 2016
Table 1.2 Revenue - Cost - Profit TRASAS in 2014-2016
Unit: Billion VND
Target 2012 2013 2014
Compare 2015 to
2014
Compare 2016 to
2015
Absolute Relative
(%)
Absolute Relative
(%)
Revenue 101,72 120,45 135,53 18,73 18,42 15,08 12,52
Cost 90,96 105,49 109,63 14,53 15,97 4,14 3,93
Profit before
tax
10,76 14,97 25,90 4,21 39,08 10,93 73,08
Net profit 2,48 3,55 4,17 1,07 43,35 0,62 17,45
(Source: TRASAS business results in 2014-2016)
In general, the business performance of the company is quite successful,
turnover has increased continuously over the years. In 2014, the company's revenue
reached 101.72 billion. In 2015, the company expanded its business scope, found new
customers, revenue increased 15.08% compared to 2014, reached 120.45 billion. In
2016, Vietnam officially opened its doors for the logistics industry (from January 11,
2014), competition in the forwarding market has been fiercer, so the revenue growth
rate is lower than in 2015, However, revenue was still high at 135.53 billion dong.
Along with the increase in sales, the company's cost has also increased over the years.
In 2014, the total cost of the company is 90.96 billion. In 2015, the total cost increased
by 15.97% compared to 2014, at 105.49 billion. By 2016, due to many efforts to cut
costs of the board and all employees, the cost increased only 3.93% compared to
2015, at 109.63 billion.
The continuous fluctuations in revenue and expenses made the company's
profits continue to fluctuate, but with the increase in revenue with the stronger margin
has made the profit increase continuously over the years. Pre-tax profit in 2012
reached 10.76 billion, and by 2015 increased 39.08% to 14.97 billion. In 2016, profit
continued to increase sharply, up 73.08% against 2014, reached 25.90 billion.

8
1.4.2 Business situation by field of working
Figure 1.2 Revenue structure by activity in 2016
40% of the company's revenue from import-export and forwarding activities,
showing that this is the company's main business is very effective. The company's
major customers in the forwarding sector such as McDonalds, URC Vietnam,
Beiersdorf Vietnam ....
Indirect import and export activities account for about 25% of the total revenue
of the company. Alcohol is dominant in this area of the company, and the profit from
entrusting operations is also very large, accounting for a quarter of total sales.
In the field of direct import and export, the company focuses on the confectionery
market of the domestic market to import and distribute chocolate cake originated from
Korea and Japan. Revenues from these activities account for 20% of total revenue.
It accounts for 15% of the total turnover of the automotive business. The
monthly volume of cars sold is more than 20 JACs. This is a new business that was
formed in 2007 when the company diversified its field of activity.
Through the revenue structure by sector, it can be seen that the company is
diversifying its business line and focusing on the key industry. Take advantage of the
advantages of the industry that the company has the maximum advantage while also
using the ability to do business from other sectors. It can be said that the annual
growth rate of high turnover of the company is the result of the diversification of
business lines.
Sales
Direct import,export Indirect import,export Truck sales Forwarding
20%
40%
25%
15%

9
1.5 Capital and technical facilities:
TRASAS was converted into a joint stock company in 2006 and by 2014 the total
capital of the company is VND122 billion.
Table 1.3 Capital structure of TRASAS in 2014 – 2016
Unit: Billion VND
2014 2015 2016
Value Proportion
Value
Value Proportion
Value
Value Proportion
Value
Fixed capital 1,503 2,70% 2,1 3,03% 25,65 20,87%
Working
capital
54,12 97,30% 67,2 96,97% 97,25 79,13%
Sum of 55,623 100% 69,3 100% 122,9 100%
(Source: Report on results of company operations TRASAS in 2014-2016)
TRASAS's capital always tends to increase from 2014 to 2016 due to the need
to expand its operations. Working capital always accounts for a large proportion of
the company's capital structure, over 70% from 2014 to 2016, because the company
is a direct import and export business, consignment and logistics services. In 2016,
fixed capital increased and accounted for 20.87% of the total capital of the company
mainly
focus on headquarters, transportation, ....
In 2011, the company rebuilt the company's building at 34 Nguyen Thi Nghia,
with the design of five storeys, a ground floor and a parking garage to further expand
the size of the company and the completed works. In addition, the company has an
office located at 35 Hau Giang, where TFS is located.
The truck and container truck fleet consists of 10 tractors and 7 vehicles for
the transportation of cargo. The center car with an average of 10 vehicles at the center
meet the needs of customers in the area.
The office equipment that meets today's work needs includes a telephone
intercom network, 10 printers, 5 photocopy machines, two dot matrix printers for
printing value added invoices and income and expenditure patterns…
Table 1.4 List of machine used in the office
( see the table in the next page)

10
List of machine Quantity
Computer 55
Table phone 51
Photocopy machine 5
Scaner 4
Fax machine 1
Printer 10
Dot matrix printer 2
(Source: TRASAS company)
TRASAS owns warehouse and yard system with a total area of 40,000 m2
built according to international standards, located at 6/4 Dong An Hamlet, Binh Hoa
Commune, Thuan An District, Binh Duong Province. The bulk of the company's
freight forwarding is about 45km and takes about 30 minutes on the road.
Table 1.5 List of machines used in warehouse
List of machine Quantity
Forklift 2
Pick up truck 4
Container truck 10
Pomooc (20’/40’) 5
Car 10
(Source:TRASAS company)

11
CHAPTER 2: THE PROCESS OF IMPORTING IN
FORWARDING OPERATION OF TRA-SAS BY SEA
TRANSPORT
2.1 Relationship between parties
For import and export forwarding services, TRASAS as a forwarding service
provider will sign a forwarding contract with the importing company (referred to as
the goods owner). The shippers company will sign a letter of authorization for
TRASAS to carry on behalf of the shippers to deal with the relevant authorities at the
border.
The procedure of importation is on the Customs declaration, the item
"Importer" will write the name and address of the company owner, and the name of
TRASAS will be entered in the box "customs clearance agent" . On all import
documents such as Contract, Invoice, Packing list (P / L), Bill of lading (B / L),
Certificate of Origin (Certificate of Origin) C / O) includes the name of the shippers
company (this is required), while the cash receipts at the port or shipping line may
include the company name of the shippers or TRASAS (this is a TRASAS
agreement).
Figure 1.3 Relationship between parties
2.2 Process of importing in forwarding operation of Tra-sas by sea transport
( see the figure in the next page)
Trasas
Customers
DHL
Vietnam
Customs
Shipping
Agency
Goverment
Agency

12
Figure 1.4 Process of importing in forwarding operation of TRA-SAS by sea
transport
2.3 Analyze the process of importing in forwarding operation of Tra-sas by sea
transport
2.1.1 Receiving documents from customers
Before the ship arrives, TRASAS receives all documents of the shipment from
the owner including: Receipt of Goods, B / L, Invoice, P / L, Contract, C / O all are
original. If payment is made by TTR, the bill of lading does not need to be endorsed
at the bank. If payment is made by L / C, the bill of lading must be endorsed at the
bank. Based on the document TRASAS track the situation and come to take the
document to receive goods. In this stage, it is necessary to carefully check the
documents are sufficient, the information on the documents are correct and match
each other. The contents to be noted during inspection are: the name of the importing
Receiving
documents
Getting DO
from shipping
company
Filling e-
custom
declaration
Custom
clearance at
port
Transport
imported
goods to
warehouses

13
company, its tax identification number so that when the information invoice is
accurately displayed, besides, it is necessary to pay attention to checking the goods'
name, serial number and weight between documents must be consistent with each
other, avoiding errors that may arise later.
The document department will check documents and track incoming
shipments. Until the receipt of the arrival notice will be transferred to the forwarding
department to proceed to receive the delivery order. At the same time the document
department will transfer the document to the declaration department.
2.1.2 Getting delivery orders from shipping company
TRASAS staff takes the original shipment receipt and B / L together with a
letter of introduction from the company to the shipping agent for the delivery order
(D / O). In the case of Bill Surrender or Telex Release, only the referral is to receive
the delivery order. If B / L is postpaid, additional charge is required. Also showing
charges paid (prepaid) will only pay the document fee, tracking fees and other fees if
available. Once a D / O has been received, TRASAS prepares a set of documents to
receive the goods. This is a very important step requiring staff to be professional and
careful to declare the customs declaration.
2.1.3 Filling e-custom declaration
The forwarder is responsible for obtaining the delivery order, while the
document department forward the electronic return and arrange a complete package.
These two stitches are usually made in parallel by the two parts of the company's
sales department. In order to prepare for the correct declaration, it is necessary to pay
attention to the request of the customer to translate the details of the goods' name,
size, utility and origin (if the voucher does not show clearly), especially the goods
with chemical name is scientific, or the materials, auxiliary materials. Freelance
translators must check the translation to see if they are correct by looking up the
professional dictionary, ask the experienced seniority ... if there is any place that does
not fit the requirements of customers to check, edit to ensure the correct code.
The staff conducts the e-customs declaration:
1. Fill import information
- Choose menu System – choose Import/ Export Compny. Close tab.
- Choose menu Import/Export declaration – Registing the new importing
declaration, show tab:

14
Image 2.1 Interface of ECUSS VNACCS software (1)
In tab “General information”:
- Type:
NKD01 – Comercial import: A11
NSX01 – Import raw materials for export production: E31
NGC01– Import processing E21
Beside we can type (…) or press phím F3 to find and choose.
- Importer:
The customs declaration staff shall write down full name, address, telephone
number, serial number fax and tax code of the importer. For example: CHANNEL
SYSTEMS SHANGHAI CO., LTD is a company entrusted TRASAS to provide
import and export services.
- Exporter:
The customs declaration staff shall write down full name, address, telephone
number and serial number, faxes and codes (if any) of sellers selling goods abroad to
Vietnamese traders (shown in the goods purchase and sale contract).

15
- Bill of Lading:
Enter shipping information such as number Bill of lading, means of transport, port
of unloading / loading.
In tab “General information 2”:
( see the image in the next page)

16
- Legal documents: Where you enter the code of legal documents on the
management of goods, specialized inspection related to imported goods, you can
enter up to 05 legal documents for the same declaration.
- Import license: Where goods require import-export permits or specialized
inspection results, the first box you enter in the license code, box 2 enter the license
number or the result. Specialized examination.
- Commercial invoice: You enter information on the invoice number of the
invoice number, issuing date, payment method, invoice value, delivery conditions.
- Declaration of value: Where to set the declaration of value, in this section, the
declarer should note to enter the following items: Code value declaration. Freight,
insurance costs if accompanied by the same adjustments (such as "packaging costs,
commissions ...").
- Tax and Guarantee: Information on tax guarantee and tax payment form of the
customs declarer, depending on each specific case, the person entering into the
information for this item. The declarant should determine the type of tax code, if there
is a tax guarantee voucher, the type of guarantee is guaranteed (there are two forms

17
of "general guarantee" and "separate guarantee for each declaration") and Entering
into full guarantee registration information include: guaranteed bank code, year of
registration, voucher and voucher number.
- Transport information: This section applies to processing enterprises,
exporters, export processing enterprises or priority enterprises, bringing goods into
bonded warehouses declared for transportation attached to declarations. This
information, if entered, must be in one set including: departure date, transshipment
location and date of arrival, if any, destination and date of destination.
On the "Shipping List" tab:
The goods list of the declaration form allows the declarant to make more
choices in data entry. The program provides two input forms (two input interfaces):
import from the list and input line item details according to the full criteria of system.
( See the image in the next page)

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- After have entered the information for the declaration, record and select the
business code.
2. Fill in Declaration Information (IDA)
- Once you have entered the information for the declaration, you record and
select the business code "2. Declaration of Information Declaration (IDA)" to send
information.
- In case your declaration document has a line number greater than 50, the
declaration will be displayed automatically. These branch declarations are linked to
each other by the first declaration number, branch number and general information of
the declaration such as bill of lading number, invoice number, which helps the
customs declarer and Customs authorities determine that these different branches
belong to the same shipment. The clearance of goods of these branch declarations is
completely independent of the Flow of declarations, the amount of tax, so when you
print the declaration form to get goods, the declarer must print and stamp all other
branch declarations. On the printed version, the number of the branch declaration, the

19
number of the first branch number and the total number of branches of the
consignment are being cleared.
- Detailed information about the row returned by the system in the "List of
goods". Double click or press F4 to see details.
3. Register Declaration (IDC)
- After successfully registering the declaration form and checking the correct
information of the return system, the declarer proceeds to register the declaration
form with the customs office and select the operation code "3. Declaration of
Declaration (IDC)".
- After inspection, the customs declarers detect any inaccurate information that
needs to be revised, the IDB shall return the information display (IDA) to correct the
information. Necessary information and implementation of the work as guided above.
- Successfully declare the declaration to be included in the clearance of goods.
Enterprise continues to click on “4. Get the results of the flow, customs clearance”.
4. Print the declaration form and other documents
- This part is for reference only, the official print will be received by the customs
officer. Print, seal, sign, sealed and handed to the declarant.
- After receiving the results of confirmation of accepted customs clearance
declaration, the declarer can review and print the printed copies of these messages by
going to the tab "Result of declaration processing".
- The "Print TK" button on the statement will print out the latest message from
Customs, except for messages on fees and charges, tax returns.
5. Declaration and amendment in customs clearance
- The amendment and / or supplementation in the customs clearance shall be
effected after the registration of declarations arrives before customs clearance. To
implement an additional declaration in customs clearance, the customs declarer uses
the IDD service to retrieve the declaration information (IDA) in the case of initial
declaration of amendment or addition, or the modified declaration (IDA01). ) In the
case of declaration of amendment and / or supplement from the second time on.
- Upon completion of the IDA01 declaration, the customs declarer sends to the
VNACCS system, the system will issue the revised declaration number and respond
to the modified declaration form at the IDE screen, the customs declarer Press the
"send" button at this screen, then complete the registration of the amended
declaration.
- The number of the revised declaration is the last character of the declaration
form. The number of declarations for amendment and supplementation in the customs

20
clearance is 9 times, which corresponds to the last character of the declaration number
from 1 to 9; In case of not making additional declaration in customs clearance, the
final character of the declaration number is 0.
- When the customs declarers declare to amend or supplement the declarations,
the declaration may be redistributed or redundant (no green divide).
Customs will receive the declaration and then return the declaration number
and return the result after a few seconds. After obtaining the results TRASAS staff
printed electronic bar code declarations and other regulatory documents bring
customers sign the stamp and take delivery. Complete set of documents are forwarded
to the forwarding department, including:
- 2 original customs declarations (if any)
- 1 letter of recommendation from the customer
- 1 copy of the import contract
- 1 original Commercial Invoice
- 1 original packing slip
- 4 delivery orders
- 1 copy of B / L
- 1 original Certificate of Origin (if applicable).
TRASAS staffs carry documents to the port notified on the delivery order to
receive the goods.
2.1.4 Custom clearance at port
The custom documents will be forwarded to the customs clearance unit at the
port. There are three cases:
- If the goods are 100% foreign invested enterprises, they will be transferred back to
the employee to open the declaration form at 2 Ham Nghi to open the declaration
form. Since the daily investment declaration of the company opened hundreds of sets,
the company assigned a full-time staff at the Customs Department investment to carry
out procedures. After the completed declaration will be transferred to the forwarder
to go to the port and receive the goods (if it is blue, yellow), or carry out inspection
procedures for the goods (if the red thread).
- If the goods are located in industrial parks and export processing zones in Binh
Duong and Dong Nai, they will be transferred to the specialized personnel in charge
of the procedures in Binh Duong and Dong Nai provinces to complete the procedures
open declaration. Then the declaration will be transferred to the forwarding

21
department to carry out procedures for the transfer of goods from the port in Ho Chi
Minh City to the export processing zone or industrial zone.
- If the port in Ho Chi Minh City such as Cat Lai, Vict, ICD, Tan Cang in the normal
business form of Vietnamese enterprises will be opened by a staff in charge of the
whole procedure Declaration, check and delivery to customer warehouse.
Specific steps in port procedures are as follows:
• Step 1: Present and submit the application file
- 2 original electronic customs declarations (if any)
- 1 guest referral
- 1 copy of the import contract
- 1 original Commercial invoice
- 1 original P / L
- 1 copy of B / L
- 1 original C / O
Customs officers check whether the company has a tax liability, if any,
customs return the records and only receive them when no tax arrears. Often, the
results of the flow may indicate that the business has a tax debt or not, so if the
enterprise tax debt must have documents from the explanation that has paid tax when
carrying out procedures, then continue to be cleared. After checking TRASAS does
not owe taxes, staff receive and check the validity of the documents. The customs
officer checks the declaration form on the system and the business bar code
declaration is signed to confirm whether or not a match has been made. What the
customs inspection:
- The contract is valid or not, the content is true on the invoice, C / O...
- Check the name of the ship, the ship, the port of loading, the port of
discharge, the date of departure, the number of the bill of lading, the container
number, the name of the consignee, the consignor and the person to be notified.
- Description of the goods: name, quantity, weight,...
If valid, the customs officer signs the customs clearance and returns the
declaration form if the declaration is classified in yellow. If the red thread, after
receiving the customs declaration customs staff transferred to the inspection
department to check the actual goods. After the completion of step 1 will go to step
4. If the red flow declaration moves to step 2.
• Step 2: Prepare the goods for actual inspection (if any).
TRASAS employees hold 3 copies of the remaining D / O to the shipping
agent at the port site to seal the intestinal intestinal tract or intersection (raw cont).

22
Then bring a delivery order to the port business to transfer container (cont) from the
center yard to the checkpoint for inspection.
When receiving goods are closed with cont will be two cases:
- If the owner wants to bring raw materials to the intestines at his own
warehouse, when the goods are received goods will be submitted to the owner of the
container ship to port representatives. The carrier will record the delivery date and
the method of receiving raw materials behind the delivery order and affix the stamp.
Cargo owners bring orders to order yards to process the goods received, pay lifting
cont. The port will collect the delivery order at the same time handing the coupon to
the owner of the goods, so that the owner of the goods into the container.
- If the owner wants to withdraw the bowel at the port, the shipping
representative of the carrier will write the full date of issue and will write the method
of receiving and withdrawal of the bowel and affix the seal to confirm it. Cargo
owners bring order to the shipping yard's moderation and pay the freight, freight and
freight charges to withdraw goods to the owner. When the bowel movements are
done, the liner yards of the shipping company will collect the delivery order and issue
the delivery note to the owner of the goods. The shipper takes the means to collect
the cargo that has been taken from the container and brings it back to his warehouse,
while the yards will be arranged to transport empty containers to the empty container
yard of the shipping company. All costs are TRASAS's name, TRASAS's tax code.
The remaining delivery order is collated at the inspection room for inspection.
• Step 3: Check the actual goods (if any)
Customs inspected the goods to see if the authenticity of the goods was
realistic. If the goods can not be identified, the inspection requirements of the
inspection agency (designated by the customs office), then the customs office
requests two samples to be taken to the inspection center, two samples must be sealed.
The lead of the customs and the inquiry letters. If the goods have to inspect the scene,
then the inspection expertise down market inspection. While waiting for the deed, the
owner can make an application for clearance to reduce the cost of storage, storage to
be brought to a separate warehouse. But the merchandise will not be sold until the
inspection center's certificate is available. If it is possible to identify the actual and
after checking the probability of seeing the goods in accordance with the declaration,
the employee comes to inspect the goods together with customs, the carrier and make
a written confirmation of the damaged goods or lost.
• Step 4: Revise the customs file

23
Vice-captain or captain confirmed as customs procedures, and complicated
customs dossiers then return 1 return for employees to go pickup TRASAS and
customs fees.
• Step 5: Liquidation the port
Hold the same order has collated, go to liquidate the warehouse, liquidate the
warehouse (in the case of retail), liquidate the port. After taking goods out, TRASAS
deliver to company owners and make a record of delivery includes 2 copies: 1
TRASAS kept as evidence has been delivered, the other give company owners and
TRASAS will give bill to the shippers company. The amount of money on the invoice
that the shippers company will pay to TRASAS includes both freight and import
surcharges.
2.1.5 Transport imported goods to warehouses
After the imported goods are cleared, the forwarding section will organize the
means of transport to deliver the goods to the company's warehouse or storehouse.
2.4 Evaluation
2.4.1 Avantages
The company values of service and customer satisfaction as its mission to
help all employees to realize their goals and always take responsibility for their
work.
During the operation, TRASAS has established a relationship with the
stakeholders, facilitating the delivery of the company's services. For example,
thanks to good relations with many shipping lines, it is possible to negotiate and get
good prices for each line of each company ... Each company is only strong in some
lines so the company is very focused on exploiting the strength of partner on their
best routes. For example, Maersk has very good service to Europe but the price is
mainly FOB, but CIF does not use Maersk but MISC, COSCO, MSC, ITS, etc. The
agents are also searched by TRASAS. And exploit based on their strengths. Due to
the introduction of the partners should be able to ensure the authenticity, not fraud
items. These partners are the basis to ensure the quality of service of the company.
In terms of internal company, TRASAS has also created its strengths as the
basis for improving service quality. The day staff is raised in quantity and quality.
Staff training is also given more attention, for employees taking professional level
courses. Even the staff are quite attentive in capturing the customer information.
Each person has his or her own personal record of customer characteristics,
including complete communications including business and personal contacts,

24
personal characteristics, working style, claim private ... to meet the highest needs of
each customer.
Information technology infrastructure and other facilities are important
conditions to ensure the quality of service. TRASAS has grown up with full
networked computers, desk phones for employees, office equipment is also invested
enough to facilitate the work place smoothly, plus the prestige of Company, ensure
delivery as committed to the right price. If there is an incident, the company also
cooperate to resolve, keep long-term cooperation.
The most obvious result is the large number of loyal customers the company
has built since its inception. After many years they have cooperated with the
company, including long-term contracts.
2.4.2 Disavantages
Departments are still inadequate human resources should lead to often
overlapping, overlapping work, affecting the delivery time and quality of delivery
services. In addition, the human resources of the company, although well qualified,
are not enough to provide a truly quality service. Basic knowledge everyone is
equipped, but going into details or specific situations are facing many obstacles
(such as encountering types of goods never done). Some other areas are not as sure
as the provisions of the law, international law, shipping, banking, finance, insurance
... limited counseling ability; Marketing skills, sales ... This is also what the
customer still feel unsatisfied and many urgent when all the problems are related to
people.
The recruitment and training of the company is not planned in detail for each
period but is passive. The training of knowledge for employees, although there are
also investment, but when the new course to consider registration for employees to
participate.
Limitations on warehouse systems: TRASAS has not paid due attention to
building its own warehouse system.
The network is not stable, or network errors disrupt the information to the
outside. Many old office equipment and machinery, or breakdowns, are time
consuming and costly, and the work is stagnant for the company as a whole.

25
CHAPTER 3: RECOMMENDATIONS AND SOLUTIONS
FOR THE PROCESS AND THE COMPANY

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