1. © LFM COMPANIES BUSINESS PROFILE Page 1
Company Profile
Of
T/A
LFM TRAINING ACADEMY
Business Address: IDZ Lower Chester Road
Office Park Block H-5
Sunny ridge
East London
5201
Postal Address: 1313 Zone 6, Zwelitsha, 5608
Tel no: 081 745 9834
Cell no: 072 622 7299
Fax no: 086 556 3076
Email: lungile.mangwana@gmail.com
Company registration number: 2015/342566/07
Main Member: Mr Lungile Face-Lite Mighty Mangwana.

2. © LFM COMPANIES BUSINESS PROFILE Page 2
1. Background
a. Company History
The Learning Further Management (LFM) Training Academy has been committed
to providing the highest quality, needs-based training interventions to its clients,
both locally and internationally. We are a 100% Black Economic Empowerment
Company, driven by our team’s passion for education, training and development
and 100% commitment to excellent service. The Company recognises the
importance of youth, entrepreneurial development and a number of courses are
available for small business owners who want to improve their managerial skills
and gain a better understanding of the business environment in which they
operate. Life skills and capacity building training is available for participants who
want to integrate successfully into modern society or contribute in a meaningful
way to their community. Management and supervisory development courses are
available for established businesses that require career and personal
development for their employees. These courses provide participants with a
better understanding of the dynamics that drive successful businesses.
b. What we do
We provide training for leadership, learnerships, skills programmes for
organisations, cooperatives, government and communities.
2. Strategy & Vision
a. Vision statement
We envision in delivering sustainable human capital for the future.
b. Mission statement
We provide quality needs-based learning programmes that are geared towards
helping participants achieve their professional and career goals. To provide
innovative training and development solutions that will enable our clients to
maximize the growth of human capital in their organisations and to uphold a
commitment to quality and ethical standards in education, training &
development.

3. © LFM COMPANIES BUSINESS PROFILE Page 3
c. Values
LFM Companies deals with all aspects of education, training and development
complementary services, imparting skills and knowledge to individuals and
organisations by:
 Provide a professional service to all our clients
 Establish and maintain outstanding and mutually beneficial
relationships with our clients
 Customise solutions to meet the requirements of each specific client.
Our mandate to the communities we serve is to provide quality services that will
add value to our most valued communities. In this respect, LFM Companies is
confident in its strides to be the preferred business partner of choice in all the
industrial sectors.
d. Business goals & objectives
 To provide our learners with a quality service that is measurable and
cost effective.
 To develop long term business relationships with our clients.
 To provide ongoing training solutions that meet the evolving needs of
the market.
 An internationally acclaimed leadership and management training
provider
3. Products & Services
a. Products
Printing and Stationery
b. Services
Our services are of exceptional quality and value. We provide the most
affordable Corporate Identity solutions in the industry. The following services
are offered:
 One-to-One Coaching and Mentoring
 Facilitation of various learning programmes
 Conduct Assessments, moderation and verification
 Research and Development
 Plan, develop and Design of learning Materials
 Development of Outcome Based Learning Materials (NQF- Aligned)

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 Education Training and Development Quality Assurance
 Assist organisations with the preparation of the entire accreditation
process
 Perform Skills Development Facilitation Functions and claim Skills
Development Levies and Discretionary Grants on behalf of organisations
 Design and develop Quality Management Systems
 Identify, Implement and manage training projects
 Assess and Moderate Portfolios of Evidence

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TRAINING PROGRAMMS
We are the company that can customise your training needs to suit your requirements.
Our customisable courseware covers a broad range of subject areas across:
 Business and Professional Development
 Wholesale and Retail Certification and Qualifications
BUSINESS & PROFESSIONAL DEVELOPMENT
Human Resources
 HR Training for Non-HR Manager
 High Performance Hiring
 Handling the Difficult Employees
 Retaining Your Employees
 Conflict Resolution
 New Employee Orientation-
Induction
 Conducting Performance Reviews
 Employee Dispute Resolution
 Anger Management
 Safety in the Workplace
 Workplace Harassment
 Workplace Violence – Managing
Anger and Violence in the
Workplace
 Change Management
Project Management
 Project Management
 Intermediate Project Management
 Advanced Project Management
Basic Business Skills
 Business Etiquette
 Business Ethics for the Office
 Business Writing
 Report and Proposal Writing
 Minute Taking
 Working Smarter using Technology
 Budget and Managing your Finances
 Building Your Self-Esteem and
Assertiveness
 Life Skills
 Customer Service
 Secretarial Programme
 Administrative Skills
 Success Program
 Achieving Balance in Life
 Finance for Non-finance Managers
Coaching and Mentoring
 Coaching for Excellence
 Mentoring Programme
Management and Leadership
 Performance Management
 Management Programme
 The New Supervisor
 Goal Setting
 Managing Negative People
 Delegation Skills for managers
 Leadership Skills for Women
 Networking for Success
 Conflict Management
 Motivating a Team
 Teamwork - Building better Teams
 Diveristy Management
 Learning to Lead
 Problem Solving and Decision-
Making

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 Meeting Management
 Inventory Management
 International Purchasing and Supply
Chain Management
 Time and Self Management
 Stress Management
 Negotiating for Results
Communication
 Public Speaking
 Effective Presentations
 Communication Strategies
Sales and Marketing
 Sales Presentation
 Telemarketing
 Building relationships for success in Sales
 Basic Sales and Marketing
Techniques
 Prospecting for Leads
 Overcoming Objections
 Building and Closing the Sale
Train the Trainer
 Train the Trainer
 Becoming a Facilitator
 Skills Development Facilitation (SDF)
 Assessor Programme
 Moderator Programme
 Developing Your Training Program
WHOLESALE AND RETAIL SECTOR PROGRAMMES
 Point of Sales Programme
 Receive Stock Programme
 Count Stock
 Allocate stock to stores
 Move, pack and maintain stock
 Dispatch stock from a distribution
centre
 Take orders in a Wholesale
environment
 Maintain the stockroom
 Supervise Stock Count
 Process credit applications
 Administer and control the
organisation's deposits and floats
 Administer day-end cashing up
procedures
 Implement Promotional Instructions
 Offer a Credit Facility
 Display Merchandise Visually
 Evaluate a visually merchandised
display
 The role of visual merchandising in
the organisation
 Calculating Repayment and
Assessing Credit
 Break Bulk, Pack & Label Stock
 Pack customer purchases at point of
sales
 Factors that impact on the bottom
line of a W&R unit
 Minimise defaulting Customer
Account
 Mark Merchandise and Maintain Display
 Supervise Implementation of loss
control measures
 Supervise P.O.S. Operations
 Process Payment at Point of Sale
 Handling Financial Aspects
 Maintaining Customer Account
 Pick stock in a Distribution Centre
 Resolve Customer Queries
 Interact with customers
 Handle help desk queries
 Supervise Customer Service Standards
 Control Customer Repairs and Credits
 Maintain and Administer documents
 Maintain Safe and Secure Environment
 Complete Basic Business Calculations
 Prepare food for sale

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 Implement personal hygiene for
perishable food stores
 Mark and label perishable foods
 Implement requirements of the cold chain
 Supervise housekeeping and hygiene in
a store
 Implement personal hygiene for
perishable food stores
 Dispose of Perishable Foods from a
Wholesale or Retail Outlet
 Promote sales and reduce wastage at a
perishable food department
 Merchandise chillers and freezers in a
retail store
 Manage Risk in Work Environment
 Occupational Health and Safety Program
 Clean and maintain premises and
equipment
 Operating a Computer
 Monitor and Control the Maintenance of
Office Equipment
 Cashier and Data Capturing
 Input data received onto appropriate
computer packages within a contact
centre
 Switchboard Operator
 Labour Legislation
 Recommend orders for clients in a
FMCG environment
 Identify the role of FMCG Merchandiser
in the Wholesale & Retail Industry
 Pick stock in a Distribution Centre
 Define the core concepts of the
Wholesale and Retail environment
 Build teams to achieve goals and
objectives
 Monitor and evaluate team
members against performance
standards
 Induct a new employee
 Manage a training intervention
 Recruit and Select candidates to fill
a defined position
 Schedule Staff
 Demonstrate an understanding of
the sectoral determination for the
wholesale and retail sector
 Conduct a disciplinary hearing
 Manage stock holding procedures in
a wholesale and retail unit
 Personal Attributes
 Sell products to customers
 Build customer relations in a W&R unit
 Supervise Sales Performance
 Determine selling prices of
merchandise for sale
 Analyse and respond to
merchandise performance
 The buying and planning function in
the wholesale and retail industry
 Negotiate with suppliers
 Source Suppliers
 Buy merchandise for a wholesale
and retail outlet
 Manage time keeping records
 Prioritise time and work for self and
one's team
 Manage stock holding procedures in
a wholesale and retail unit
 Manage procedures that increase
the net income
 Manage shrinkage and losses
 The buying and planning function in
the wholesale and retail industry
 Analyse and respond to
merchandise performance
 Determine and organisations target
market
 Manage the supply of stock through
the supply chain

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 Manage the financial performance
of a range of merchandise
 International Purchasing and Supply
Chain Management
 Entrepreneurship Programme
 Run a small business
 Control the flow of information in a
business unit
 Control cash in a small business
 Determine financial requirements of
a new venture
 Manage finances for a new venture
 Prepare and process documents for
financial and banking processes
 Business Performance and Improvement
 Outline the legal environment
 Administer contracts for a new venture

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SKILLS PROGRAMMES
1. Store Person
 Define the core concepts of the W&R environment
 Complete Basic Business Calculations
 Maintain a safe & secure W&R environment
2. Shelf Packer/Store Assistant
 Interact with Customers
 Mark Merchandise and Maintain displays
 Count stock for a stock–take
3. Cashier/Till Operator
 Interact with customers
 Record transactions
 Processs payment at a point of sales
 Pack customer purchase at point of sales
4. Driver
 Prepare a vehicle for deliveries
 Interact with customers
5. Order Clerk
 Take orders in a Wholesale environment
 Address customer queries in a Wholesale environment
 Explain the factors that impact on the bottom line of a W&R unit
6. Order Picker (Distribution Centre)
 Pick stock in a distribution centre
 Move , pack and maintain stock
 Break bulk, pack & label stock

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 Maintain a safe and secure environment in a distribution centre
 Count stock for a stock–take.
7. Receiving and dispatching clerk
 Receive stock
 Dispatch stock
 Explain the factors that impact on the bottom line
8. Stockroom Clerk
 Maintain the stockroom
 Count stock for a stock–take
 Interact with customers
9. Despatching and Receiving Clerk
 Operate a computer in a W & R outlet
 Despatch stock from a distribution centre
 Receive stock into a distribution centre
10. Sales Assistant-Credit
 Offer a credit facility
 Maintain the customer account
 Explain the factors that impact on the bottom line of a W& R unit.
11. Sales Assistant–General
 Sell products to customers in a W & R environment
 Explain the factors that impact on the bottom line of a W&R unit
 Build customer relations in a W&R unit
 Demonstrate knowledge of products in own area of operation in a Wholesale
and Retail environment

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12. Sales Assistant–Cosmetics
 Advise on and promote colour cosmetic products in a retail environment
 Advise on and promote nail care products in a retail environment
 Sell products to customers in a W & R environment
 Explain the factors that impact on the bottom line of a W&R unit
 Build customer relations in a W &R unit
13. Credit Controller
 Process credit applications
 Minimise defaulting customers accounts
 Explain the factors that impact on the bottom line of a W &R unit
14. Cash Office Clerk
 Administer and control the organisation’s deposits and floats
 Administer day–end cashing up procedures
 Explain the factors that impact on the bottom line of a W &R unit
15. FMCG Merchandiser
 Recommend orders for clients in a FMCG environment
 Identify the role of the FMCG Merchandiser in the Wholesale & Retail Industry
 Count stock for a stock–take
 Mark merchandise and maintain displays
 Display merchandise visually in a Wholesale and Retail Outlet
16. Visual Merchandiser
 Merchandise a visually merchandising in the organisation
 Present a visual display in a wholesale or retail outlet
 Explain the factors that impact on the bottom line of a W & R unit

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17. Front End Supervisor
 Build customer relations in W& R unit
 Supervise customer service standards
 Supervise P.O.S Operations
 Explain the factors that impact on the bottom line of a W & R unit
18. Help desk queries
 Handle help desk queries
 Build customer relations in W & R unit
 Input data received onto appropriate computer packages within a contact
centre
 Explain the factors that impact on the bottom line of a W & R unit
19. Food Traders Workers–Preparation
 Prepare food for sale
 Clean and maintain premises and equipment
 Implement requirements of the cold chain
 Implement personal hygiene for perishable food stores
 Mark and label perishable foods
 Dispose of Perishable Foods from a Wholesale Retail Outlet
20. Food Trade Workers – Retail Sales
 Promote sales and reduce wastage at a perishable foods department
 Merchandise chillers and freezers in the retail store
 Clean and maintain the premises and equipment
 Implement requirements of the cold chain Implement personal hygiene for
perishable food stores
 Mark and label perishable foods
 Dispose of Perishable Foods from a retail and wholesale outlet

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21. Small Business Owner - Customer Care
 Build customer relations in a W & R unit
 Deal with customers in retail business
 Explain the factors that impact on the bottom line of a W & R unit
22. Small Business Owner – Operations
 Merchandise products in a retail business
 Replenish the stock in a retail business
 Run a small business
 Control the flow of information in the business unit
23. Small Business Owner – Financial
 Control cash in a small business
 Determine financial requirements of a new venture
 Manage finances of a new venture
 Prepare and process documents for financial and banking processes
24. Small Business Owner – Legislative
 Outline the legal environment of a selected industry
 Administer contracts for a new venture
 Keep informed about current affairs related to one’s own industry
 Tender for business or work in a selected new venture
 Apply basic business ethics in a work environment
25. Retail Supervisor (Customer Services)
 Supervise customer service standards
 Supervise housekeeping and hygiene in the store
 Supervise sales performance

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26. Retail Supervisor (Team Supervisor)
 Applying organisational code of conduct in the work environment
 Motivate and build a team
 Manage timekeeping records
 Prioritise time and work for self and one’s team
27. Retail Supervisor (Operational Financial)
 Explain the factors that impact on the bottom line of a W & R unit
 Supervise implementation of loss control measures
 Supervise stock counts
28. Buyer (General)
 Explain the buying and planning function in the Wholesale and Retail industry
 Analyse and respond to merchandise performance
 Determine an organisation’s target market
 Determine selling prices of merchandise for sale
 Propose a product range for a wholesale and retail outlet
 Research and analyse competitor strategies
29. Buyer (Supplier Interaction)
 Negotiate with suppliers
 Source suppliers
 Buy merchandise for a wholesale and retail outlet

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30. Planner
 Explain the buying and planning function in the wholesale and retail industry
 Analyse and respond to merchandise performance
 Determine an organisation’s target market
 Manage the supply of stock through the supply chain
 Manage the performance of a range of merchandise
 Manage the financial performance of a range of merchandise
 Allocate stock to all stores
31. Retail Manager (Staff Recruitment and Development)
 Induct a new employee
 Manage and train intervention
 Recruit and select candidates to fill in the defined position
32. Retail Manager (Staff Operations)
 Schedule staff
 Demonstrate an understanding of the sectoral determination for the
wholesale and retail sector
 Conduct a disciplinary hearing
33. Retail Manager (Operational Finance)
 Manage stock holding procedures in a wholesale and retail unit
 Manage shrinkage and losses in a wholesale and retail unit
 Manage procedures that increase the net income of a wholesale and retail
unit

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Summary list of W&R Qualifications
Qualification ID Qualification title Credits NQF Level
58206 National Certificate: Wholesale and Retail
Operations
120 02
58308 National Certificate: Small business Practices 120 03
49397 National Certificate: Wholesale and Retail
Operations Supervision
120 04
63334 National Certificate: Wholesale and Retail
Generic Management
162 05
Summary list of MICT seta Qualification
Qualification
ID
Qualification title Credits NQF
Level
61591 National Certificate: Information
Technology: End User Computing
130 03
Benefits:
 Provision of Accredited Training Programmes.
 Professional Instructors and (Assessors and Moderators). *(Accredited)*
 Calm and relaxed training environment for learners.
 Training that caters for your specific needs and requirements.
Thank you for taking the time to read our company profile.
If there are any questions or comments, please feel free to contact us.