Resume

1. LYNDA MILLS
17 Spoonbill Close Williams Landing
Melbourne, Victoria, 3027
0425705510
lyndamills2@bigpond.com
WORK iCONNECT Financial Williams Landing, Melbourne, Vic
EXPERIENCE Office Manager, March 2015 - Present
● Prepare and review operational reports and schedules to ensure accuracy and
efficiency.
● Central Liaison and reference point for Loan Writer, Clients, Real Estate Agents,
Conveyancers/Solicitors, all Banks assessors and BDM’s.
● Maintain confidentiality regarding client privacy and personal information.
● Ensuring the quality of end- to- end processing by establishing and maintaining good
working relationships.
● Managing and ensuring effective, timely responses to Loan Writer, Clients and Bank
staff inquires.
● Proactive follow- up Loan Writer, Clients and Banks needs or enquiries.
● Monitor the facility to ensure that it remains safe, secure, and well- maintained.
● Manage BAS & GST via data entry using word, excel, outlook and google and liaising
with accountant.
● Conduct training to teach procedures to staff.
● Analyze internal processes and recommend and implement procedural or policy
changes to improve operations, such as supply changes or the disposal of records.
● Conduct training to teach procedures to staff.
● Oversee the maintenance and repair of machinery, equipment, and electrical and
mechanical systems.
Career Break, Jun 2012 - Mar 2015
Full-time caregiver
● I was fortunate to be able to care for a seriously ill family member
● Perform housekeeping duties, such as cleaning, washing clothes or dishes, or
running errands.
● Plan,shop for,or prepare nutritious meals or assist families in planning, shopping
for,or preparing nutritious meals.
● Care for the family during periods of incapacitation,family disruption,or
convalescence,providing companionship,personal care,or help in adjusting to new
lifestyles.
● Transport to locations outside the home, such as to physicians' offices or on outings,
using a motor vehicle.
17 Spoonbill Close Williams Landing Melbourne, Victoria, 3027 0425705510 ​lyndamills2@bigpond.com

2. ANZ Bank - Temp Project, Sep 2011 - Jun 2012
CBD, Melbourne 3008
Data Entry/​Office Administrator
● Work as part of a project team to review and update business credit and loan files.
● Locating, review and verify loan agreements via banking systems to ensure that they
are complete and accurate according to policy.
● Compile and analyze credit information gathered by investigation.
● Prepare reports of findings and recommendations, adjustment to banking system for
Business Loans, Overdrafts and Indemnity Guarantees.
● Review, Identify errors and make necessary modifications to business credit and loan
files.
● Using excel spread sheet to recording all errors on letters of offers to be amended.
Prioritise and coordinate office tasks as requested. Being part of a fast pace team.
● Prepare and review operational reports and schedules to ensure accuracy and
efficiency.
● Meet goals and deadlines for the department.
● Analyze internal processes and recommend and implement procedural or policy
changes to improve operations, such as supply changes or the disposal of records.
● Correct errors and make necessary modifications to Banking systems.
● Select and enter codes to monitor database performance and to create production
database.
● Identify and evaluate errors in database systems to serve as a source of information
and advice for upper management.
● Locating and verifying letters of offers in banking ACM Systems.
● Updating data accurately to database on an excel spreadsheet.
● Load securities matching current letters of offer in banking systems. Update business
code to help bank identify business type. 100% quality check for work processed by
colleges.
● Prioritise and coordinate office tasks as requested.
● Working in a large fast pace team.
Odyssey Home Loans Pty Ltd, Jan 2009 - Sep 2011
17 Spoonbill Close Williams Landing 3027
Office Administrator
● Direct, coordinate the support of the quality end- to- end processing by establishing
and maintaining good working relationships.
● Maintain confidentiality regarding client privacy and personal information.
● Central Liaison and reference point for Loan Writer, Clients, Real Estate Agents,
Conveyancers/Solicitors, all Banks assessors and BDM’s.
● Proactive follow -up Loan Writer, Clients and Banks needs or enquiries.
17 Spoonbill Close Williams Landing Melbourne, Victoria, 3027 0425705510 ​lyndamills2@bigpond.com

3. ● Manage BAS & GST via data entry using word, excel, outlook and google and liaising
with Accountant.
● Prepare and review operational reports and schedules to ensure accuracy and
efficiency.
● Analyze internal processes and recommend and implement procedural or policy
changes to improve operations, such as recommend changes.
● Conduct training to teach change in procedures to staff.
● Plan, administer and control budgets for contracts, equipment and supplies.
● Monitor the facility to ensure that it remains safe, secure, and well- maintained.
● Oversee the maintenance and repair of machinery, equipment, and electrical and
mechanical systems.
● Conduct training to teach change in procedures to staff.
ANZ Bank-​ Consumer Sales, Mar 2001- Dec 2008
12/452 Flinders Street Melbourne, Vic 3000
Data Entry/​Office Administrator
Working as part of a team in a busy office environment processing, cleaning and then
imputing data. Accurately entering the business names, addresses and financial details of on
businesses and individuals.
● Ensuring report tables and listings accurately reflect data within a database.
● Entering data accurately onto computerised databases & Excel spreadsheets. Locate
and correct data entry errors.
● Lifting of files and boxes containing paper records.
● Maintain logs of activities and completed work.
● Ensuring documents meet required quality standards.
● Compiling, coding, categorizing, calculating, tabulating and auditing data.
● Handling inbound telephone queries from colleagues / clients regarding data .
● Data manipulation in Excel spreadsheets.
● Occasionally carrying out various administration tasks like, photocopying, filing.
● Reviewing validation output and performing specified manual checks on the data to
ensure consistency and completeness.
● Handle escalations on behalf of management.
Myer Manchester Department Christmas Casual​ ​October 2000 - June 2001
Bourke Street Melbourne, 3000
Sales Person
● excellent communication and interpersonal skills
● good standard of IT and numeracy
● effective influencing and negotiation skills
17 Spoonbill Close Williams Landing Melbourne, Victoria, 3027 0425705510 ​lyndamills2@bigpond.com
● strong customer focus

4. ● ability to work under pressure and to tight deadlines
● analysing and problem-solving skills
● commercial awareness
● flexibility
● strong time-management skills
● attention to detail
● demonstrable leadership and management qualities
● Customer service is the care that a customer receives before, during and after a
purchase.
● Due to my passion with manchester I was very successful in sales.
● Being responsible, reliable and trustworthy is part of the reason I was asked to stay
on after the Christmas period had ended.
● Capable of building rapport with colleagues or customers from all diversities
Smith Family Pre Loved Clothing Store 1995- 2001
Croydon, Coburg & Werribee, Vic
Store Manager
Responsible for managing the day-to-day operation of the store, as well as setting customer
service standards, and launching initiatives to hit sales targets. As well as developing and
motivating a team, whilst ensuring everyone adheres to company policies and procedures.
● Delivering reductions in controllable costs.
● Coaching colleagues by example every day, on and off the shop floor.
● Keeping an eye on queue lengths.
● Managing the store profit & loss account within budget.
● Making sure stock levels are maintained.
● Articulating the benefits, features and value of the store goods to customers.
● Reporting to senior managers any significant business risks or identified fraudulent
activity
EDUCATION: FLEMINGTON HIGH SCHOOL, MELBOURNE,
VICTORIA
High School Diploma, Oct 1987
ADDITIONAL: Certificate in Mortgage Broking
SKILLS: Kaplan Professional Nov 2010
Certificate IV in Financial Services
Kaplan Professional June 2011
17 Spoonbill Close Williams Landing Melbourne, Victoria, 3027 0425705510 lyndamills2@bigpond.com