Having a friendly knowledgeable receptionist there to promptly greet callers and answer questions makes all the difference. At MAP Communications our personalized medical answering services are tailored to meet your practices requirements and needs. Let us use our tools and experience to help you provide your patients with excellent service while keeping costs down. Our highly trained call receptionists will screen and coordinate calls so that your in-house staff are able to direct all their attention to patient care and customer experience. In the infographic below we have illustrated an example of the helpful, customized experience your patients can expect when they call.

1. YOUR CALLER’S EXPERIENCE
CALLER
Thank you for calling Dr.
Smith’s Office, how may I
help you today?
MAP COMMUNICATIONS
RECEPTIONIST
Hi, yes – I have an
appointment there on
Friday and I am not sure
exactly how to get to the
office.
My name is Sara Jones
and I’m coming from
Jonesville.
Sure, may I have your
name? And what area
will you be traveling
from?
Hi Sara – From highway
44 just take exit 3 and
our office will be on the
right hand side about ½
mile from the exit.
Great, thanks so much.
By the way, our company
changed insurance
providers to Anthem, and
I need to know if my visit
will be covered by this
new policy?
44NORTH
EXIT 3
1 MILE
SARA JONES
INSURANCE
CARRIERS
ANTHEM
OPTIMA
AETNA
Yes, we accept Anthem,
Optima, and several
others. We’ll need to see
your specific plan before
we can tell you how
much is covered.
Alright. My symptoms
have worsened and the
pain is throbbing, so
would it be possible to
see the doctor sooner?
No. You have been very
helpful. Thank you.
NAME
NUMBER
LINE 1
TRANSFER CALL
I can help you with that.
Let me transfer you to
the nurse and we’ll see if
there are any openings.
Is there anything else I
can do for you today?
CALLING...
DR. SMITH
CALL TRANSFERRED TO NURSE
BENEFITS OF PARTNERING
WITH A CALL CENTER:
Having the right answering service will allow your phone to be
answered at any time of day and your patients would enjoy the
same experience as if dealing directly with your office.
Partnering with MAP Communications will help you deliver
service excellence to your customers.
Recent studies support that utilizing a US based call center
provides a better percentage of customer issue resolution
by nearly double.
We’ll Work On
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