MARIE MED ANNEXES - Communication strategic analysis on energy retrofit of existing buildings

MED MARIE APPENDIX
Communication strategic analysis
on energy retrofit of existing buildings
November 2012 / May 2013

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ACKNOWLEDGEMENTS :
Canopée Agency team would like to thank all those who supported us in this study :
• The Energy Climate Air Service (SECA) and the Sustainable Development and Climate Direction
(DDSC) of the Provence - Alpes - Côte d’Azur Region
• The MED MARIE consortium members
• The national and international sector experts, the communication agencies and consultants, the
sustainable development and innovation specialists as well as the craftsmen and entrepreneurs we
interviewed.
Many thanks to all our interlocutors with whom we had very fruitful exchanges.

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APPENDIX 1
List of interviews in Spain, France and Italy
Institution Nom Fonction Secteur
AC Consulting
France
Alain
Chauveau
Comunication consultant,
Sustainable development , CSR
Communication /
Sustainable development
ACIDD (Association
Communication et
Information pour le
Développement Durable
France
acidd.com
Gilles Berhault Founder of ACIDD ;
Co-founder of theObservatoire
de la Communication pour le
Développement Durable ;
President of the Comité 21
Communication /
AR HLM Paca Corse
France
arhlmpacacorse.com
Aurélien
Deroche
analyst
Institution / Housing
Bâtiments Durables
Méditerranéens
France
polebdm.eu
Daniel Faure Founder Construction / Sustainable
development
Cittadellarte –
Fondazione Pistoletto
Italy
cittadellarte.it
Michelangelo
Pistoletto
Artist, writer, founder of
Cittadellarte
Institution / Sustainable
development
Effinergie
France
effinergie.org
Samuel
Courgey
Co-founder Energy / Sustainable
development
EIE (Espaces Info
Energie)
France
infoenergie.org
Fabien Veyret Managing director Institution / Energy /
Energiehaus
Spain
energiehaus.es
Micheel
Wassouf
Managing director Energy / Construction /
Ethicity
France
blog-ethicity.net
Gilles
Degroote
Managing partner Marketing / Sustainable
development
FEDARENE
HQ Belgium / Europe
fedarene.org
Dominique
Bourges
General secretary Energy / Sustainable
development
iCROSSING
Spain
icrossing.com
José Domecq Managing director Communication / Web

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We also had many exchanges with :
• All the institutions members of the consortium have been individually contacted. We directly met
their representants in Brussels and Marseilles.
• Mrs Viviane Hamon, Consultant, Project ownership Assistance for PACA Region (supply analysis
and pilot actions).
• Students of the IUT Université Montpellier 2 (France) in Licence Pro (BsC) " Control and integrate
Energies " - http://iut.geii.montp2.free.fr/new/formation/mie/mie.php
• About ten craftsmen working in sectors related to energy efficiency and retrofit: either independants
in Paris or Marseilles, or during business creation / transmission training delivered by the
Languedoc Roussillon CCI (Chamber of Commerce and Industry) - www.languedoc-roussillon.cci.fr
K.I.B.S.
France
Fabien
Cleenewerck
Strategic and creative
consultant - Expert in digital
creativity / Serious Games
Communication /
Innovation
negaWatt
France
negawatt.org
Thierry
Salomon
Founder Institution / Energy /
Solaire Direct
France
solairedirect.fr
Alexandre
Bameule
Residential and roofs market
manager
Energy / Photovoltaic
Sustainway
France
sustainway.jimdo.com
Olivier
Dubigeon
Founder
Consultant in Sustainable
development and CSR
Sustainable development /
CSR
Telos
Italy
telositalia.it
Giovanni
Cafiero
President of engineering
consulting firm Telos and
architect at Studio Cafiero
Energy / Construction /
UNEP (United Nations
Environment
Programme)
HQ France /
International
unep.org
Solange
Montillaud-
Joyel
Publishing and marketing
strategies manager
Institution / Development
UNICOM (Unione
Nazionale Imprese di
Comunicazione)
Italy
unicomitalia.org
Isabella Mele Managing director Institution / Communication
Zelian
Italy
zelian.it
Andrea Lupo Managing partner Communication /

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APPENDIX 2
Documentary database (significant)
Med Marie consortium's internal resources
• Bibliographical database provided by Mrs Viviane Hamon.
• Prior reports of supply and demand analysis for Med Marie project plus other internal
documentation.
• « WP2 working session » presentation on communication best practices. It has been carried out by
Canopée Agency for the consortium meeting in Brussels, last November 2012.
Reports and external studies
• ADEME / KANTAR MEDIA / TNS SOFRES: « Humor serving Sustainable development » - August
2011
• Poll 2012 Novethic: Buildings Eco Performance Reporting
• BPIE (Buildings Performance Institute Europe): « Europe's buildings under the microspcope » -
2011
• CA2D (Sustainable development players Club): « The white book on tertiary and public buildings
energy efficiency / Côte d'Azur - France » - 2011
• EDF, GDF Suez, Eiffage, SILIC, Bouygues and other energy and construction firms: Sustainable
development Reports 2011 and 2012
• OWLRE « Evaluating Communication Campaigns » - 2008
• RénovEnergie (supported by ADEME) : « Energy retrofit in private sector » - Partners : France,
Spain, Italy, Germany, Switzerland (final report résumé) - January 2011
• TNS SOFRES / ADEME: « Energy control - Results » - 2011
• UNEP / Futerra Agency: « Communicating Sustainability: how to produce effective public
campaigns ? » - 2005
• WWF / Ministerio de Medio Ambiente Español: « Acts of green / Eco energy »
Press reviews and analysis
• « La comunicazione sull’efficienza energetica e la riqualificazione energetica degli edifici in Italia »
Zelian Agency - November 2012
• Press Panorama: Communication on energy retrofit in existing buildings theme - SVP - November
2012
Trade fairs and conferences
• Annual conference on innovation: Energy transition, innovation and economic development - (Nice /
France) - May 2013

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• Mediterranean symposium on Sustainable Cities : www.fundea.org - (Granada / Spain) - November
2012
• Energaïa international trade fair : Workshops « EFFINERGIE : Ernergy transition,
Negawatt scenario» and « CEMATER : a global answer to the challenges of energy performance in
existing buildings » - (Montpellier / France) - December 2012
• International trade fair on Cutlural Heritage (Paris / France) - November 2012
• ACIDD Association : Inter region Summer University for Sustainbable Development (PACA / France)
- November 2012
Literature sources
• A great part of the literature search has been done through the web
• Blogs and websites, publications, in situ visits in the different countries part of the consortium but
also of other european or international countries (Belgium, UK, Germany, US, Brasil...) of :
> energy providers,
> services providers,
> materials and equipments retailers,
> construction firms and installers,
> craftmens,
> national, european, international public bodies
> NGO, associations promoting Sustainability
> communication agencies, advertising and communication control authorities
> universities and high schools,
> training centers,
> clusters,
> other projects on energy efficiency and sustainability supported by EU,
> research in social development, behaviours, new practices, eco-neighborhood, smart cities,
living labs
> innovations and collaborative work
> media, sectorial blogs and forum (communication, services marketing, sustainable
development, energy, buildings, Europe) and other media feature articles.

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APPENDIX 3
Completed surveys

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1- General Questionnaire Document: Outlines of communication
actions and best practices in MedMarie countries
2- Partners feedbacks: Uevora (Portugal), Generalita Cataluna
(Spain), Anko (Greece), Golea (Slovenia), Umbria Region (Italy),
Larnaka Municipality (Cyprus)
A_ General Context Informations
QA1_ What are your main objectives behind Med Marie project?
• What is it?
QA2_ Have you got a national referee organization (such as ADEME in France) which mission is to raise
public awareness on EE/ER? :
• Who is it?
• Can you describe their actions till now?
QA3_ Which organizations are EE/ER network headend in your country?
• What are the current result of their communication?
• Who are they?
• Can you describe their actions and communication plans if any?
QA4_ What are your country specificities regarding sustainable development / CSR?
• Your country socio-culture
• Environnemental / Social / Societal / Economical issues vs innovations
• What about traditional construction and techniques?
QA5_Who are the main construction companies? :
• Identity informations: Name, Sector, competencies, size, geographical situation, clients, …
• Do they propose a ER/EE special package?
• Have you seen some communication on it?
• Are they gathered in a federation or business club? Other?

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QA6_ For the network headend organizations or other involved organizations:
• What is their link with public organizations?
• What is their public / private / other partners relationships?
• Those organizations are gathered in a federation or other?
QA7_ Which kind of communication is done in your country that would be specific for the
EuroMediterranean countries in terms of? :
• Climate and geographical changes
• Socia-cultural aspects
• Political field
• Economical objectives
B_ Existing communication in the buildings ER/EE field
QB1_ Have the main network headend organizations communicate on ER/EE subjects? :
QB2_ If yes, what kind of message was delivered? :
• - External communication? :
> Sensibilisation communication?
> Informations on technics and innovations?
> Direct or indirect Financial supports ? Other incentives?
> Information on partnerships between organizations?
> Crisis communication?
> Other external communication?
• Internal communication?
QB3_ Which target / targets? :
• Training communication / informations?
• Final users / owners / other individuals?
• Global awareness campaign for citizens/consumers?
• Professionals ? Which sector? (construction, real estate, energy providers, materials
shops, associations, notariés…) ?
• Corporate?
• Local / Territorial / National campaigns?
QB4_ For external : Which kind of communication tool they used ? Communication plan? :
• Others?
• Editorial? Advertorial? PR?
> In which media? General press, professionnal press, organization magazines, TV, radio, Web
TV programs
• Networking 1.0 / 2.0 : Websites, emailings, newletters, blogs, forums, social networks pages,
smartphones and touchpads applications? etc…
• Books, documentary movies? BtoB or BtoC > general public, specific targets in terms of age, social
category, profession, place of residence etc…?
• Special events: indoor / outdoor innovative events? Performances? Street marketing? Artistic and
sportive gatherings? Awards event...?

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• Informational Special events BtoB /BtoC: conferences, trade shows, debates, training symposiums,
guided tours, …?
• Neighborhood gatherings and animations, teaching aid packages distribution, film projections /
debates and public meetings, focus groups? …
QB5_ Can you give one or 2 significant examples and can you get qualitative / quantitative results for those
communication actions? :
QB6_ For internal : Which kind of communication tool they used? Communication plan? :
• Others?
• Specific actions? Special trainings?
• Changes inside the organization?
• Creation of specific new jobs?
• Internal federation?
communication actions? :
QB8_ Have you seen some significant training programs included in communication plans? :
• Others?
• Which kind of training?
• Which targets?
training actions and their communication? :
• How they’ve been promoted?
C_ On the road to 2020: innovative and best practices
communication actions
QC1_ As a human being/citizen/consumer person, do you remember other communication campaigns or
have you talked with people about one that stroke you/them? :
• Can you describe it? Find illustrations
• Who was delivering the message?
• What was the message?
• How was delivered the message?
• What stroke you? What did you think/feel in front of this communication?
• Did you or other people around you began to change of ideas / attitudes / behaviours after being in
touch with those communications?
• Depending on the subject, did those communication campaigns were going with Financial
support ?
QC2_ If you interviewed some experts around you, what kind of communication they would think useful for
the buildings ER/EE shift?

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QC3_ Free comments
• The expert could be either from the energetic and building sectors, communication and sociology
aeas or sustainable development field…

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Questionnaire Feedback – Evora (Portugal)
University of Evora
RA1_
N/A
RA2_
The Portuguese energy agency is called ADENE (www.adene.pt). It has been founded in 2000 to replace the
Energy Conservation Centre (created in 1980).
ADENE is a non-profit organization with public and private capital, it was established by the Portuguese
Ministry of the Economy (Decree Law 223/2000) and modified by Decree Law (no. 314/2001), the mission
assigned is “promote activities of public interest in the energy area and the interface with other sector
policies”.
ADENE’s main activities are:
• Participation in several European projects along with other agencies and international organizations;
• Participation in the European Network of Energy Agencies (EnR);
• Management of the national system for building energy certification and of the system of intensive
energy consumptions. ADENE is the Portuguese entity responsible for the development,
implementation and management of Portuguese building certification system, under the scope of
EU Directive 32/2001. This is enforced by the Decree Law 78/2006;
• Industry and transport audit service for energy efficiency.
• Participation on the national plan for energy efficiency and on the program for renewable energy
management and demand;
• Sustainable Development project, related with zero carbon initiatives and renewable energy.
• Awareness and communication through the publication of books, reports, leaflets, etc, and the
organization of conferences and seminars;
ADENE is also part of the EU Commission project management, coordination and membership, mainly
under the scope of European Intelligent Energy, as EPBD (Energy Performance Building Directive), SAVE,
Greenbuilding, Enerlin, DEXA.
ADENE has been responsible for the organisation of more than 150 events at National and European level
involving a total number of more than 10,000 delegates. On the other hand, ADENE collaborates intensively
in the dissemination of information on events organised by other entities, thus significantly improving
leverage of the most relevant activities developed on energy issues in Portugal.
• Training and marketing. Developing and implementing different training programmes for energy
efficiency in buildings and industry.
RA3_
Centro Habitat - Plataforma para a Construção Sustentável (The Sustainable Construction Platform
Association, www.centrohabitat.net). It’s a technical/scientific nonprofits association, with the objective of
developing a concerted dynamic trough innovation, qualification and modernization of companies
aggregated in the sustainable construction cluster, to improve their competitiveness.

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The action plan of this association relies, in sum, in developing the cluster’s structure, promote the added
value of sustainable construction, and create conditions for companies’ cooperation and
internationalization.
The Sustainable Construction Platform Association was formally appointed as the managing entity of the
Sustainable Habitat Cluster that was recognized by the Portuguese Strategic Reference Framework
(QREN), in July 2009, as a Collective Efficiency Strategy (CES). Sustainability was elected as the driving
force for innovation and competitiveness looking for the desired transformation of this cluster, with a clear
impact on economic, social and environmental aspects.
The Sustainable Construction Platform joined the European Construction Technology Platform (ECTP) and
the Energy Buildings Association (E2BA) and is a founding member of the Europe Intercluster (Sustainable
Construction Club) and of the ECO Platform.
RA4_
In Portugal, despite the population awareness to environmental concerns, such as the climate change, and
the need for energy and resource efficiency, the concept of sustainable development and the
interdependence relations between the economical environmental and social sectors is still only known by a
scarce minority; which makes that it is still hard for most people to realise and understand the full
advantages of a sustainable development model. Nevertheless, there are some example of innovative
products and services, like compact fluorescent lamps or lower energy rates during the night period, that
have made their way into the market with significant success causing behaviour changes. The success of
these products and services compared to the less success of others (e.g. electric cars, pv panels etc..)
leads to the conclusion that innovative products and services have to represent direct economical savings
in order to achieve significant implementation levels. This is even more important in a period of major
economical and social crisis and when the vast majority of the population, including decision and policy
makers, fails to understand the full relation between environmental impacts and economics.
Regarding to the construction techniques used in Portugal, and although there are different climatic
realities, we can say that these are virtually equal throughout the country.
In terms of tradicional construction and techniques, Portugal saw in the last century the changing from local
materials and techniques (e.g. local wood, rammed hearth, stone walls) by better quality or cheaper
solutions (e.g. nordic pinewood, concrete structures). However some efforts have been made recently to
recover ancient construction techniques (e.g. houses of rammed earth) which had advantages in certain
climatic regions of the country and represented a sustainable way of construction.
The traditional construction in Portugal is currently based on a constructive system that consists of a
structure in reinforced concrete (with some tendency for slabs of prestressed beams with ceramic blocks),
external walls in double brick masonry and interior walls in simple brick masonry. This construction system
with more than 50 years, experienced very few developments over the years, and remains the most widely
used in Portugal mainly because of the following factors:
Economic factors, these materials are abundant in the market, so it’s cheaper price lowers the construction
costs;
Low qualification of the construction workers;
The formation of construction engineers and architects is mainly directed for traditional construction
solutions.
However, in recent years, the construction techniques and building materials have evolved in Portugal (e.g.
ETICS systems, thermal insulating mortars, termal bricks), especially in buildings designed during the last
years, upgrading the construction sector.
In the last decade have also appeared some national companies with innovative construction systems such
as Light Gauge Steel Framing and Autoclaved Cellular Concrete, aiming to put themselves on the market as
an alternative to traditional construction methods.

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RA5_
Portuguese main construction companies are integrated in large economical groups mainly oriented to the
public infrastructure sector (roads, water, electricity and telecommunications facilities etc.). However, these
economical groups have also interests in other construction sectors, being the building sector one of them.
The following table resumes the gathered information of some of main Portuguese construction companies.
They tend to have strong relation with public organizations, including public-private partnerships to run and
explore public infrastructures (e.g. roads), which already represent a significant part of the companies’
annual net balances.
Name Sectors Geographical
coverage
Size EE/ER
special
package
Gathered in
Federation?
Examples of public
partnerships
Teixeira
Duarte
Construction
(geotechnical and
rehabilitation,
buildings,
infrastructures,
etc.), Real estate,
Hotels, Energy
(Oil, gas, solar
thermal etc.),
Stock market
Portugal, South
Africa, Angola,
Algeria, Brazil,
Cape Verde,
China (Macau),
Spain,
Morocco,
Mozambique,
Namibia,
Russia, S.
Tomé &
Príncipe,
Venuzuela.
Net
balance
2011:
€ 1,200 M
Workers
11,182
No No • AEDL - Auto-
Estradas do Douro
Litoral, S.A. (Douro
Litoral Highways,
SA);
• AEBT - Auto-
Estradas do Baixo
Tejo, S.A. (Lower
Tejo Highways, SA);
• LUSOPONTE -
Concessionária para
a Travessia do Tejo,
S.A. (Tejo Crossing
Concession, SA);
• SATUOEIRAS, E.M,
S.A - Automatic
System for Urban
Transport – Oeiras;
Mota-Engil Construction
(infrastructures,
buildings, real
state), Stock
market
Portugal, South
Africa, Angola,
Brazil, Cape
Verde,
Colombia,
Slovakia,
Spain, USA,
Hungary,
Ireland, Malawi,
Mexico,
Mozambique,
Peru, Poland,
Czech
Republic,
Romania, S.
Tomé &
Principe
Net
balance
2011:
€ 2,176 M
No No • ASCENDI, Auto-
Estradas da Grande
Lisboa, S.A.
(Highways of Lisboa
Concession) ;
• ASCENDI Norte,
Auto-Estradas
do Norte, S. A.
• (North Highways
Concession) ;
• Via Verde Portugal,
management of
electronic payment
services in highways :
• ECOLEZÍRIA,
management of
urban solid waste
and selective
collection ;

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(*) – Self Energy is the first portuguese ESCO (Energy Service Company) that provides an overall service
management of energy, to reduce costs and energy consumption, with guaranteed return on investment
associated with the performance of the energy service provided. Self Energy aims to design and install
energy solutions and energy efficiency solutions that combine local production base with other renewable
sources, in addition to reducing energy bills, and also the environmental bill on CO2 emissions. The
company Soares da Costa has a four monthly magazine, named World in Progress,
with the main goal of present the projects where the group is involved in, reveals the market opportunities
under review and anticipates what Soares da Costa is planning to do abroad. The first number of this
publication has the cover title of: Energetic Efficiency Above and Beyond Borders.
RA6_
The Platform for Sustainable Construction Association cluster (Centro Habitat - Plataforma para a
Construção Sustentável www.centrohabitat.net) joins different types of public and private partners:
companies, I&R centres, Municipalities, Associations and other organizations.
RA7_
There are no specific communications relating to the EuroMediterranean countries in Portugal.
In Portugal there are a set of reference publications, which not being specific to each of mentioned areas,
are the main driver for the creation of public opinion, information and enlightenment of citizens.
Communications, both written and transmitted by the media (in its various forms, internet, television, radio)
are related to Portugal in specific, although there is sometimes a tendency to compare the objectives
reached in Portugal with those proposed by the European Union, or with reference values in other countries
outside the European Union. However we can highlight some existing publications in the different
mentioned areas.
With regard to climate and geographical changes there are a number of important publications that reach a
wider audience, such as:
• TV show “Biosphere” (Biosfera), broadcast on portuguese public television. It’s a weekly magazine
about environmental issues, including climate and geographical changes analysis in Portugal and in
the rest of the globe.
• The program aims to raise awareness of the Portuguese citizens to the need for a behavior change.
• Monthly magazine "Renewables Magazine" (Renováveis Magazine). It is a monthly publication
focused on renewables energies. It describes methods and techniques for the sustainable use of
energy resources.
• Monthly magazine "Construction Magazine" (Construção Magazine). It is a monthly publication
with technical information on construction. This communication has already dedicated some
Soares da
Costa
Construction,
Real state, Energy
Portugal,
Angola,
Barbados,
Brazil, Cape
Verde, Egipt,
China,
Germany, Iraq,
Romania, Spain
Turnover
2011
€ 873.5 M
Workers:
5,318
Yes. Self
energy*
No • Scutvias, Auto-
estradas da Beira
Interior, SA (Highways
of Beira Interior, SA);
• CPE - Companhia de
Parques de
Estacionamento, SA
(Company of Car
Parking, SA);
• Indáqua, SA (public
water supply and
sanitation)

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numbers to the need of rehabilitate existing buildings to prevent geographical and climatic
changes.
In what concerns to the socio-cultural, political, and economic aspects, the existing publications are
generalists, but we could highlight information programs on public television and open signal channels, as
also some newspapers such as Público, Expresso and Daily Economic (Diário Económico) are also
importants to the formation of opinion among the public audience.
RB1_
Yes, the Platform for Sustainable Construction Association cluster (Centro Habitat - Plataforma para a
Construção Sustentável www.centrohabitat.net) have different forms of communicate information about
issues related to ER/EE.
RB2_
The external communication of cluster is based mainly in the following ways :
• Monthly newsletter: with the objective of spreading news related to the sector of sustainable
construction, news related to the objectives of the cluster, news about the main activities carried
out by the members and dissemination of training programs. The subscription of this newsletter is
open, which means that any interested citizen may subscribe to the publication in
www.centrohabitat.net.
• Website: the portal created by the cluster, www.centrohabitat.net, is also a way of spreading
information about the activities of the cluster on matters of EE/ER in buildings. Besides the news
that are provided and updated constantly, is available on the website an archive of all the
interventions made by the cluster at the national and international press. It’s also available in the
website a calendar with all the congresses and formation programs organized by the cluster.
• Social networks: the platform releases much of their information through social networks
(Facebook network). Social networks are an easy way of spreading information throughout a vast
audience, and the cluster uses this way of communication to give news about sustainable
buildings, energy efficiency, energy rehabilitation in buildings and activities carried out by his
members. The news communicated in this way are mostly in terms of building materials, renewable
energy systems and technologies and ways to ensure energy rehabilitation of existing buildings.
• Conferences and Seminars: conferences and seminars are conducted in order to spread
information about issues related to EE/ER and activities developed by the members of the cluster.
These initiatives disclose developments and innovations in the industry along specialists,
technicians and students.
The external communications have the purpose of promote, inform and train all stakeholders in the process
of energy efficiency in buildings.
The internal communication of the cluster, besides to providing updated information on the activity of the
cluster to all the members, is also carried out through the conferencess. At some of the conferences held
by the cluster exist exclusive sessions to members, where they can discuss issues related to EE / ER in
buildings. This way the members and the cluster can exchange information and establish new objectives.
The cluster also created the Support Office for Sustainable Projects and Developments (Gabinete de Apoio
a Projectos e Empreendimentos Sustentáveis – GAPES), that constitutes a support interface to the

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members and promotes the public interaction, approaching their associated of the questions put to them
by any entity. This support system and internal communication system allows public entities to be directly
supported by the cluster, allowing better quality in his decisions.
RB3_
The communications and publications made by the cluster aims to several different targets. They use
different types of media depending on the target to achieve.
The main goal of communication via social networks is to achieve all users and owners of buildings, using
simple and concise informations, with the objective to present new materials and techniques for improving
the energy efficiency and comfort of their buildings.
The website of the cluster and its monthly newsletter is aimed to an audience that already has some
information about issues related to energy efficiency in buildings and are looking for more information on
these matters. We could fit in this category the construction professionals, suppliers of construction
materials and energy suppliers.
The conferences and seminars organized by the cluster, where all the members participate (companies, I&R
centres, Municipalities, Associations and other organizations), are made for a specialized audience,
providing detailed technical information and allowing different stakeholders to develop knowledge about
different issues related with EE/ER. This enables greater efficiency in decision making to the public
organization and better strategies to the companies in the market.
According to information provided, the cluster didn't make to the present date any nationwide/regional/local
campaign in the more traditional media.
RB4_
For external communication the cluster uses social networks, his website and a monthly newsletter. These
forms of communication have the intended to reach an audience less aware of issues related to energy
efficiency and its key questions.
Members of the cluster also contributes frequently in press releases, general and professional, nationwide,
as a way of raising awareness to the issues of the energy efficiency in buildings, but also for the spread of
content related to the cluster, to his members, and to his activities.
The organization of conferences and seminars by the cluster, open to all interested people, although the
themes are focused on more specific subjects, and that awaken more interest in the professionals and
experts, allows to pass more information to the general public, encouraging also the students of
architecture, engineering and from different areas related to the issues of energy efficiency to look for
further knowledge and face to the energy efficiency in buildings as a study area with future.
In 2011, as a result of the partnership between the municipality of Agueda and the cluster, was published
the ebook with the communication "Sustainable construction and rehabilitation - Sustainable Partnerships
for Urban Regeneration 2011", which is available to everyone interested and can be downloaded from the
website of the cluster.
RB5_
• Social network and website: The creation of these communication forms enabled the cluster to
reach audiences who did not have much information on issues related to energy efficiency of
buildings.

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The information provided in these media have the main objective of alert and inform users and building
owners, putting them alongside the innovations and developments that are being made in this field.
These media also allows the cluster to disclose the activities of their members, both public and private. It is
also through these media that the cluster advertises the products of its members among the customers,
demonstrating the advantages, and stating the reasons for which they are more competitive and improve
the quality of life for the user of the building.
• Congress of Innovation in Sustainable Construction (Congresso de Inovação na Construção
Sustentável - CINCOS´12): This action, which lasted four days, involved a group of companies
representing the sector of construction and the building materials, as well as public entities and a
large number of students.
This international event aims to bring together businesses, municipalities, I&R centers, business
associations and other development agents with an interest in Sustainability Built Environment as a basis
for innovation and enhanced competitiveness.
This is an event where the cluster Platform for Sustainable Construction seeks to promote synergies and
partnerships that generate innovation, and highlight the work done by the members of the cluster,
promoting their differentiation and internationalization.
RB6_
• Support and evaluation of projects and businesses in the area of sustainability;
• Monitoring and promotion of innovative projects;
• Support the choice of partners at national and international level;
• Reinforcement of business opportunities for the members;
• Cooperation with the municipalities and other associative structures at national and international
level in the area of sustainability;
• Updating of the databases of the members and their skills and competencies;
• Reception and registration of documentation (legislation, news and events);
• Promote the required information for each member in order to clarify any need;
• Managing a forum of questions/suggestions between the members.
Besides the Support Office, the cluster identified four fields of action and research along with his
associates, defining strategies for diffusion of knowledge between different stakeholders as a mean of
encouraging business development.
In addition to this support system, the cluster communicates with all of his members, via mailing system,
and especially through the joint organization of conferences, trainings and seminars.
RB7_
• Municipality of Agueda (Câmara Municipal de Águeda) - Contract to provide services for the
development of a standard specification for the project "Urban Center of the Future - developing
new constructive models", under the "Integrated program for regeneration of the City of Agueda,"
presented to the partnerships for the urban regeneration. From this partnership came the
publication of the draft document "Sustainable construction and rehabilitation - Sustainable
Partnerships for Urban Regeneration 2011".
• Intermunicipal Community of the Region of Aveiro (Comunidade Intermunicipal da Região de Aveiro
- CIRA) - Contract to provide services for monitoring the project "Water Efficiency in Buildings and
The creation of the Support Office for Sustainable Projects and Developments (Gabinete de Apoio a
Projectos e Empreendimentos Sustentáveis – GAPES), was based on the following objectives:

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Public Spaces - The Way to Sustainable Water Management", presented to POVT - Operational
Programme for Territorial Development (QREN 2007-2013), promoted by consortium Intermunicipal
Community of the Region of Aveiro. Through this partnership was created the blog Hydro Efficiency
in Buildings and Public Spaces (http://eficienciahidrica.wordpress.com/), with purpose of spreading
information relating to the subject of the project.
RB8_
The conferences and seminars in addition to the informational component also function as training
initiatives. The initiatives are mainly related to sustainable construction, energy efficient buildings and
sustainable rehabilitation of existing buildings. The target audiences of these initiatives are the cluster
members (public and private), professionals and technicians in the field of construction and urban planning,
students from the fields of engineering and architecture and other stakeholders.
These conferences and seminar are promoted mostly through the organizers, on their websites and email
lists, but also by the national media specialized in construction and urbanism.
With regard to training programs in Portugal, ADENE (Portuguese energy agency) is the main entity
providing training in the area of energy efficiency and rehabilitation of buildings. With content directed to
technicians and specialists, the formations programs of this institution are those that most contribute to the
training of experts and specialists in the area of energy efficiency.
RB9_
Platform for Sustainable Construction Association
• Workshop "Sustainability and Buildings with Balance Almost Zero '- First part with communications
of various experts in the area of energy efficiency in buildings. Second part reserved for the
members of the cluster with a working meeting with the purpose of discussing issues related to
energy efficiency.
• Workshop "New Materials and Systems for Sustainability" - Development and innovations in the
field of building materials.
ADENE
• Training programm "Calculation Method for Energy Certification of Existing Buildings" - analysis of
the energy performance and indoor air quality in existing buildings, applying the methodology of
calculation defined by Decree-Law n. º 80/2006 – RCCTE.
• Training "RCCTE Certification Course "- certification processes and verification procedures, as well
as any relationship with the ADENE procedural documents. Will be transmitted an appropriate solid
foundation of knowledge and skills to the expert that enable effective training and it's connection
with the National System of Energy Certification and Indoor Air Quality in Buildings – SCE.
C_ On the road to 2020: Innovative and best practices
RC1_
In Portugal, after the transposition of European directives related to energy performance of buildings, came
a set of legal documents to monitor and encourage improvements to the energy efficiency of new and
existing buildings. The publication of regulations concerning the energy efficiency of buildings (including the
National System of Energy Certification and Indoor Air Quality in Buildings - SCE), together with the
financial support for the placement of renewable energy equipment that the government promoted during

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the years 2009 to 2010, has spurred the market for energy efficiency of buildings. At this time appeared a
lot of advertising campaigns on television, radio, internet and specialized press, spreading the advantages
of energy efficiency in buildings and their benefits for the users.
For example, at this time, the General Directorate for Energy of Portugal launched the campaign "Solar Hot
Water for Portugal”, television, radio and general and specialized press were used in the strategy of the
campaign, the headline was: "Solar Hot Water. Nobody gets cold with its advantages"
Below are shown two images that serve as examples of campaigns targeted to the energy efficiency in
Portugal.
Figure 1: Advertising poster relative to the campaign of the General Directorate for Geology and Energy of
Portugal.

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Figure 2: Advertising poster relative to the campaign of ADENE on the energy certification of buildings.
The campaigns were carried out by public entities with the aim of promoting energy efficiency of buildings,
but after the financial support announced by the portuguese government, manufacturers and sellers of
materials and equipment also begun advertising campaigns in various media (television, newspapers, radio,
internet) to publicize their products and demonstrate its competitiveness in a booming market.
The different campaigns released, made the citizens think about the inevitability of rationing their energy
consumption and the need of improve their domestic economies. This led to a wide divulgation of
techniques and systems to improve the energy efficiency of buildings. The owners and citizens were
interested in these subjects at this time.
Finished the financial support to the energy efficiency, in 2010, the market stagnated and advertising
campaigns are now virtually nonexistent
RC2_
RC2_
N/A
There weren't interviewed experts in energy efficiency for filling out this questionnaire. However, in Portugal,
advertising campaigns for energy efficiency and rehabilitation of existing housing stock is quite low. So any
information or communications that allows raising awareness of these issues will produce positive effects,
since most citizens don't know, or does not have, in-depth information.
Campaigns targeting to users and owners of buildings in more traditional media, such as newspapers and
television, may cause a positive reaction from the market, boosting and developing the sector of energy
efficiency in buildings.

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Questionnaire Feedback – Catalunya (Spain)
Generalitat de Catalunya
RA1_
RA2_
* IDAE is the Spanish Institute responsible of public awareness however at regional level (Catalonia) ICAEN
(Catalan Institute of Energy) is the responsible of raise public awareness. Also at Catalan level there is the
Climatic Change Office that has responsibilities in this sense.
IDAE (www.idae.es) actions has been important until now :
• “IDAE digital classroom learning to save energy
www.idae.es/index.php/id.175/mod.noticias/mem.detalle
* Generalitat de Catalunya :
Pla de l’energia i el Canvi Climàtic de Catalunya 2012-2020
* ICAEN actions :
www.gencat.cat/icaen/
• Pla Genercat per l’eficiència energètica en els edificis de la Generalitat de Catalunya
• Pla Renova’t: grants for energy savings though appliances renovation
• Measures for energy savings and energy efficiency map: web application to search measures and
standard diagrams of most common industrial systems
• Energy efficiency directory of Catalan companies who work in this field. This database is organized
by sectors (industry, buildings and services, mobility, energy services) and the search can be done
by product/service, provider or documentation
Build a common MED strategy for Energy Renovation of Buildings
* AVS is a national body representing public housing companies which depend on local and regional
authorities. They are financed through the capital markets and only construct social housing.
AVS aims are to urge the public authorities to provide the necessary condition for the fulfilment of the right
to housing as listed in the constitution, to boost sustainable development through sustainable urban
policies such as the regeneration of historic neighbourhoods and city centres, and to promote sustainable
construction and the reduction of poverty and social exclusion. The ultimate goal is to strengthen and
extend the productive public housing and land development sector. Dwellings provided by AVS members
are social dwellings, the majority of which are owner occupied. The main activities of AVS include the
promotion of housing with social aims. The key partners are the local and regional authorities and social
organizations.

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• Renting and training of portable tools for monitoring and energy measurement.
• Dissemination of good practices addressed to industrial companies.
• Dissemination of ICAEN activity through brochures addressed to general public and specific
sectors.
• Promotion to the ISO- 500001 implementation
* Catalan Climate Change Office
www.gencat.cat/canviclimatic/
• Voluntary agreements for CO2 emissions reduction
•
• AHC (Housing Agency of Catalonia/Generalitat of Catalonia) (www.agenciahabitatge.cat) is
developing a communication effort to promote ITES
•
• - Energy and environmental good practices in private and social dwellings
• Training experiences to technicians and tenants (Rehabitat project)
RA3_
In Catalonia EE/ER network is leaded by CEEC (Catalan Cluster of Energy Efficiency)
www.clustereficiencia.org/
CEEC master groups are groups encompassing multiple areas in the field of energy efficiency. They are
intended to serve as forums for CEEC members to conduct in-depth discussions regarding crucial topics in
each area and as tools for raising awareness outside the cluster of the most important issues in each one.
Each master group includes one or more working groups: buildings, mobility, public services, industry and
training). There is now a general effort in communication done by CEEC however several working groups
are trying to offer common products to specific building owners. For instance the supermarket working
group has produced a clear an detailed offer (integrating 7 companies: engineering, climate, cooling,
heating, lighting, solar light, ..)
RA4_
RA5_
There are many construction companies operating in Catalonia. Companies are grouped in two main
organization: “Gremi de Constructors” and “Cambra de Contratistes”.
The Gremi - www.gremi-obres.org/ - has more than 3.500 SME’s working in the construction sector and
associated to facilitate their functions.
The “Cambra de Contractistes” - www.ccoc.es/ca/presentacio.php - has formed by more than 130
construction companies. They are developing the network INNOCONS (more than 120 experts working in
produce the innovation of the sector).
The results until now are very difficult to evaluate but for the moment Energy Renovation of Buildings is not
a priority for public and private owners in Catalonia
Catalonia is a region with high level of cultural and natural diversity. Nowadays the financial crisis affects a
lot specially the construction sector. The innovation processes are in development in order to build new
economic lines. One of them is sustainable building; however other aspects as mobility, TIC or
agriculture/food are also in development.

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The InnoCons Barcelona programme for Innovation in Construction is an initiative born in Barcelona with an
international focus. It is a network made up of over 300 professionals from the fields of architecture and
engineering, comprising various perspectives of the sector: developers (public and private), technicians,
product manufacturers and suppliers and construction firms, both specialist and generalist.
Its goal is to allow members to share, consolidate and spread their experience and knowledge, to resolve
technical problems via innovative solutions and thus to promote radical, global changes in the way we
build. The aim is to create a Construction sector with high added value and qualified personnel, applying
technological developments and guaranteeing maximum safety for workers and users of the completed
building.
Participants : www.innocons.cat/participantes.html
Generally speaking the construction sector considers that ER/EE is the future, for the sector however there
are not clear communication strategy on it.
The link with public organizations is strong however there is not yet a common strategy to overcome the
current crisis situation. MARIE could be an opportunity in
this sense.
RA6_
In CEEC (Cluster of Energy Efficiency in Catalonia) www.clustereficiencia.org/ there are participating four
main public institutions are participating: IREC (Institute of Energy Research in Catalonia/MARIE partner),
ACC10 (MARIE Partner), ICAEN (Institute of Energy in Catalonia) and DTES (MARIE Lead Partner).
In INNOCONS different public organizations are involved: AHC (before ADIGSA), ACCIÓ, ARC,
BARCELONA SERVEIS MUNICIPALS, GISA, ICAEN, etc.
RA7_
Public Administrations usually each summer informs and recommend indoor temperatures to save energy.
Posters, videos, events and leaflets are normal to recommend reduce the energy consumption. However,
impacts of communication actions are no visible yet or not well measured.
In cultural terms the rate of building energy renovation in EU southern countries is 2 or 3 times less than EU
northern countries, does mind less interest for own heritage and less awareness respects energy savings.
Private energy companies are obliged to communicate ideas and tools for energy saving. In the political
field it’s necessary increase communication because the energy independence and complacency are not in
the policy agenda. In economic terms the energy costs are not significant in relation to hire flats costs, food
costs and other usual costs.

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RB1_
Not Together
Public sector is developing specific campaigns
Also specific and individual communication efforts are in development in private sector.
RB2_
Private sector (www.minetur.gob.es/energia/tur/listadoempresas/paginas/listadoempresas.aspx) in general
is trying sell better and more, however each typology of company has different marketing strategy.
The big energy distribution companies (ENDESA www.endesa.com, GAS NATURAL
www.gasnaturalfenosa.es, IBERDROLA www.iberdrola.es) SOM ENERGIA (www.somenergia.coop)
communicates for energy efficiency improvement general messages with practical recommendations
through TV or radio messages. Construction companies and producers develop more technical information
and innovations.
RB3_
Public campaigns are mainly global awareness campaigns for citizens and consumers, however there are
specific campaigns for owner’s as for instance ITES Campaign promoting the technical review (including
energy diagnostic) of ancient buildings in order to ensure their security.
RB4_
The Guide for the energy renovation of housing has been produced by the Government of Catalonia in
2010. It explains in detail solutions and technologies for ER for housing.
www20.gencat.cat/.../habitatge/.../Secretaria%20dhabitatge/.../20%20Guia%20renovacio%20energetica/G
uia%20RE_CTPb.pdf
34 kg de CO2
La contribució de l'habitatge a Catalunya a la reducció d'emisions de gasos amb efecte d'hivernacle
Best practices sheets
Renewable Energies and Energy Savings implementation guidelines
Climate change awareness campaigns
Users campaigns
ITEs (Video)
REHABITAT project (Some videos)
RESHAPE project (Brochure)
Energy week (events)
Refrigeration temperature campaign
Climate change awareness campaigns
Public sector develops specially awareness communication and direct or indirect financial support (in the
current context this second line is clearly decreasing).

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RB5 _
ITE’s campaign (2012 campaign) oriented to building owners the campaign results are no visible now
because is a campaign related to a Catalan Decree in development. However the idea is to increase the
building owners interest in general renovation and refurbish their own buildings. The campaign is mainly
focused in security but other aspects as energy conservation are developed.
The Green Schools campaign (2000 but with effects in 2012) oriented to increase the sustainability
concepts in schools including energy. A lot of schools has developed very well the campaign and
nowadays exist a big majority of Catalan schools associated to this campaign. In terms of energy does
mind the installation of energy monitoring systems (with participation of teachers and pupils), solar PV and
thermal installations, improvement of energy management and at the end an important energy saving.
RB6_
• Videos to promote the “maintenance culture” and Eco efficiency with owners and tenants
coresponsability. Addressed to owners and tenants of social and/or private dwellings.
• Green homes training addressed to tenants of social housing. The main aim was to promote
energy savings and energy efficiency in communities. Specific objectives were reduce energy
consumption due to renovation conscience and correct use of services; reduce energy invoices and
make aware tenants of energy efficiency. Workshops about environmental good practices in the
use and maintenance of dwellings were organised. Renewable energy sources and tools to reduce
energy consumption and cost of energy invoices were also items included in the training.
• Internal training for technical staff for a better management and maintenance of dwellings. 49
technicians were trained in different matters of solar thermic installation maintenance, energy and
water savings and the promotion of the maintenance culture.
RB7_
RB8_
No
RB9
In REHABITAT project, where l’AHC has been working in, different training has been developed :
Recently in the MARIE project framework 20 technicians of AHC has participated in 3 training sessions to
learn the 2 official software to calculate energy certification for 5 Housing Public buildings.

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RC1_
No
RC2_
RC3_
N/A
It’s difficult to establish communication in this field. Normally persons are not habituated and not consider
energy costs as important.

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Questionnaire Feedback – Macedonia (Greece)
Regional Development Agency of Western Macedonia S.A. Anko
RA1_
The main objective is to promote sustainable renovation in buildings in Med countries in order to achieve
the target 20-20-20. Moreover, it attempts to link public Administrations to private companies (SMEs)
specialised in energy business in an innovative way improving competitiveness and pull the market to
qualified technologies.
RA2_
The Centre for Renewable Energy Sources and Saving (CRES) is the Greek organisation for Renewable
Energy Sources (RES), Rational Use of Energy (RUE) and Energy Saving (ES). CRES has been appointed as
the national co-ordination centre in its areas of activity (Law 2244/94 and Law 2702/99).
CRES operates in two main fields of activity:
• As a Research and Technological Centre for RES/RUE/ES, by developing applied research for the
new energy technologies and by technically supporting the market for the penetration and the
implementation of these technologies.
• As the National Energy Centre, working on energy planning and policy for RES and ES and
developing the necessary infrastructure to support the implementation of RES&ES investment
projects.
• is the official consultant of the Greek government on matters of RES/RUE/ES in national policy,
strategy and planning;
• carries out applied research and develops innovative technologies which are both
technically/economically viable and environment-friendly;
• organises, supervises and carries out demonstration and pilot projects, to promote the above
technologies;
• implements commercial RES/RUE/ES applications in private sector energy projects, local
authorities, professional associations, etc.;
• provides technical services and advice, in the form of specialised know- how and information, to
third parties;
• disseminates technologies in its areas of expertise and provides reliable information and support to
interested organisations and investors;
• organises and/or participates in technical and scientific seminars, educational programmes,
specialised training courses, meetings, etc.
Within the scope of its activities as a Research and Technological Centre, CRES provides the link between
basic research and industry, aiming at the development of local technological products and services.
In the framework of its mission, CRES:

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Through this activity, CRES has obtained important know-how, participating in many research projects and
networks.
In parallel, by co-ordinating and participating in a respectable number of pilot and demonstration projects,
the Centre has assisted the market in accepting and adopting new energy technologies.
CRES has provided important services to third parties (private investors) and to local authorities, concerning
the exploitation of the technical and techno-economical possibilities for the application of RES/RUE/ES
projects.
It has carried out national, European and international investment projects for RES/RUE/ES, contributing
substantially to the evaluation of investment proposals, the technical monitoring of the projects, the briefing
of investors, public organisations, industry and other relevant sectors, as well as raising public awareness of
RES/RUE/ES.
CRES is a very active advisor to the Greek State on matters of national energy policy, especially
RES/RUE/ES, for the development and realisation of business initiatives and investment ventures,
participating in the planning, co-ordination and monitoring of integrated programmes and projects at
national, regional and local levels.
Internationally, CRES has promoted Greek interests in the energy sector in regions of specific interest for
Greece such as, the Mediterranean, the Balkans and the Black Sea, developing a network for
communication and co-operation with the energy organisations in these regions and has participated in
projects, international fora and networks.
Over the years CRES has participated in more than 600 European, national and international projects.
These include applied research projects and development, demonstration projects, energy policy studies,
development of energy information systems and energy modelling, investment feasibility studies, technical
and economic studies, environmental impact assessments, market research as well as activities for the
promotion of RES/RUE/ES. Through these projects, CRES has developed co-operation with numerous
public and private organisations, at a national, European and international level.
RA3_
HELAPCO is a non-profit organisation representing the photovoltaic companies in Greece. It was
established in 2002 by the majority of key PV companies active in Greece. HELAPCO is a member of the
European Photovoltaic Industry Association (EPIA), the Network of National PV Associations (NNPVA), and
the European Renewable Energies Federation (EREF).
ELETAEN was establish in 1991 with the name Greek Company of Wind Energy and then renamed in 2005
as Greek Scientific Union for Wind Energy www.eletaen.gr. It is part of the European Wind Energy
Association www.ewea.org.
ELETAEN serves a double purpose :
• it promotes scientific research in the field of wind energy and at the same time
• tries to express effectively and with scientific documentation the arguments for the development
and the institutional modernization of the investment environment, on the basis of the market's and
the industry's best interests, acting as a medium of promoting participation and standing positions.
Members of ELETAEN may become companies and institutions, which are active in the field, as
well as, individuals, professionals and scientists. Well renowned scientists have been elected as
member of its Board, as well as executives from the most important companies of the field, helping
thus for its best possible representation.

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The Technical Chamber of Greece, founded in 1923, is a Public Entity with elected Administration. Κατά
τους κανόνες της Ελληνικής Πολιτείας ως νομικό Πρόσωπο Δημοσίου Δικαίου εποπτεύεται τυπικώς από το
Υπουργείο Υποδομών Μεταφορών και Δικτύων (ΥΠ.Υ.ΜΕ.ΔΙ.). By the rules of the Greek state as a legal entity
under public law typically supervised by the Ministry of Infrastructure, Transport and Networks
(YP.Y.ME.DI.).
The Technical Chamber of Greece aims to promote science in areas relating to the specialization of its
members, technique and technology in general and their use for economic, social and cultural development
of the country under the principles of sustainability and protection environment.
Το Τεχνικό Επιμελητήριο Ελλάδας στο πλαίσιο του σκοπού του είναι ο τεχνικός σύμβουλος της Κυβέρνησης και
ιδιαίτερα: The Technical Chamber of Greece in the context of its objective is the technical advisor of the
Government and in particular:
• Μελετά με δική του πρωτοβουλία ή έπειτα από ανάθεση ή αίτηση αυτοτελώς ή σε συνεργασία με άλλους
κοινωνικούς ή επιστημονικούς φορείς ή επιμελητήρια οποιοδήποτε σχετικό επιστημονικό, τεχνικό,
τεχνοοικονομικό, ή αναπτυξιακό θέμα που ενδιαφέρει το κοινωνικό σύνολο. Studying on his own initiative
or at the request or assignment independently or in cooperation with other social or scientific
organizations or chambers of any relevant scientific, technical, techno-economic or development
theme of interest to the community. Επίσης διατυπώνει απόψεις με πρωτοβουλία δική του ή έπειτα από
πρόσκληση για τη σχετική με τα θέματα αυτά νομοθεσία. Also formulate opinions on his own initiative or
at the invitation of the relevant issues with legislation.
• Γνωμοδοτεί, έπειτα από πρόσκληση των αρμοδίων αρχών ή άλλων φορέων, του δημοσίου τομέα ή
συνδικαλιστικών φορέων και μέσα σε οριζόμενο εύλογο χρονικό διάστημα, για οποιοδήποτε θέμα της
αρμοδιότητάς του. Consultancy to authorities or other bodies, public sector or trade unions and
within specified reasonable time on any matter within its competence.
• Συλλέγει στατιστικά στοιχεία σε σχέση με το τεχνικό δυναμικό, την τεχνική, επιστημονική, κατασκευαστική
και σχετική βιομηχανική δραστηριότητα, τα τεχνικά υλικά, τον εξοπλισμό και την τεχνολογία, καταρτίζει
στατιστικές και παρέχει σχετικές πληροφορίες προς τις αρμόδιες αρχές ή άλλους φορείς. Collects statistics
in relation to the technical potential, technical, scientific, engineering and related industrial activity,
technical materials, equipment and technology, compile statistics and provides relevant information
to the competent authorities or bodies.
• Παρέχει τη συνδρομή του για την άρτια κατάρτιση και εφαρμογή των αναπτυξιακών προγραμμάτων, την
αξιοποίηση των φυσικών πόρων, την βελτίωση της ποιότητας ζωής, την προστασία του περιβάλλοντος,
εκπονεί μόνο ή σε συνεργασία με άλλους φορείς σχετικές μελέτες και έρευνες, σχέδια προδιαγραφών,
κανονισμών, συμβάσεων έργων και μελετών. Assists for the excellent training and implementation of
development programs, exploitation of natural resources, quality of life, protect the environment,
develop alone or in cooperation with other agencies relevant studies and surveys, drawings
specifications, regulations, contracts projects and studies.
• Συμβάλλει στην εκπόνηση προγραμμάτων τεχνικής παιδείας, στην ανάπτυξη της εγχώριας έρευνας και
τεχνολογίας, στην αξιοποίηση, ανάπτυξη, προγραμματισμό και διάρθρωση του τεχνικού δυναμικού
σύμφωνα με τις αναπτυξιακές ανάγκες της χώρας. Contributes to the development of technical
education in the development of domestic research and technology, the utilization, development,
planning and structuring of technical potential according to the developmental needs of the
country.
• Ενημερώνει την κοινή γνώμη με ανακοινώσεις, δημοσιεύσεις, εκδόσεις ή με άλλο πρόσφορο τρόπο για
οποιοδήποτε θέμα της αρμοδιότητάς του, εκλαϊκεύοντας και βοηθώντας στην ευρύτερη κατανόηση των
σχετικών θεμάτων και προβλημάτων. Informs the public with announcements, publications,
publications or other appropriate manner on any matter of competence and help the wider
understanding of the issues and problems.
• Μετέχει σε διεθνείς οργανισμούς, σε ενώσεις επιμελητηρίων, σε διεθνείς ενώσεις τεχνικών, αναπτύσσει
σχέσεις με αντίστοιχους οργανισμούς άλλων χωρών, οργανώνει συνέδρια, εκθέσεις και άλλες εκδηλώσεις για
την προώθηση των σκοπών του. Participates in international organizations, associations chambers,
international technical associations, develops relationships with similar organizations in other
countries, organizes conferences, exhibitions and other events to promote its goals.

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• Διενεργεί πραγματογνωμοσύνες με θεσμοθετημένη αρμοδιότητα. Conducts an assessment by statutory
authority. Οι εκθέσεις των πραγματογνωμοσυνών, The reports of the expert,που ανέρχονται σε 500
περίπου το χρόνο, αφορούν θέματα τεχνικής δραστηριότητας όπως οικοδομικά, μηχανολογικά, διαφορές
κράτους πολιτών, ή πολιτών μεταξύ τους, κλπ. Από τα έσοδα των πραγματογνωμοσυνών το ένα τρίτο είναι,
σύμφωνα με το νόμο, δικαιώματα του Τεχνικού Επιμελητηρίου Ελλάδας. amounting to around 500 a year
on technical topics such as business building, mechanical, various state citizens, or between
people, etc. From the proceeds of the third expert, according to the law, the rights of the Technical
Chamber of Greece.
RA4_
Sustainable Development is the only sustainable solution for the Country as it serves the human and the
real needs, and respects the environment. Furthermore, it will improve the competitive position of Greece,
gather significant foreign investments and improve the quality of life. New entrepreneurships and
opportunities will be built. As far as, the environment, is concerned the target sets 65% GHG reduction until
2050 following RES practices, energy efficiency and energy performance.
RA5_
1. ΑEGEK CONSTRUCTIONS S.A.
2. ΑTHINA S.A.
3. ATHONIKI TECHNIKI S.A.
4. ΑKTOR S.A.
5. ΑΤΕRMON S.A.
6. ΑΤΤΙ-ΚΑΤ S.A.
7. ΒΙOTER S.A.
8. GANTZOYLAS S.A.
9. G. PETRIS S.A.
10. DOMOTECHNIKI S.A.
11. ΕDRASI – X. PSALLIDAS S.A.
12. ΕΚΤΕR S.A.
13. ΕΝΤΕCHNOS A.A.
14. ΕRΕΤΒΟ S.A.
15. ERGO S.A.
16. ΕΤΕTH S.A.
17. J & P – ΑVAX S.A.
18. THEMELI S.A.
19. ΙΝΤRAKAT S.A.
20. ΙΟΝΙΟΣ S.A.
21. KLEARCHOS G. ROUTSIS S.A.
22. Κ. ΚΟΥRTIDIS S.A.
23. CH. D. CHONSTANTINIDES S.A.
24. ΜΕLKA S.A.
25. MESOGEIOS S.A.
26. ΜΟCHLOS S.A.
27. XANTHANKIS S.A.
28. PANTECHNIKI S.A.
29. SIDIRODROMIKA ERGA S.A.
30. SXS ATE
31. ΤΕRNA S.A.
32. ΤΕRNA ENERGY S.A.
33. ΤΕCHNERGA – A. TSAMPRAS S.A.
34. ΤΟMI S.A.
35. ΤΟXOTIS S.A.
36. FILIPPOS S.A.
37. ΟΜΑDA KATASKEVON S.A.

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Note : contact details for each company are linked
The Association of Technical Companies of the Highest Classes was set up in 2003 consisting of 36
major construction companies of Greece, holders of certificate grade 7th and 6th and their classification
was undertaken by the Ministry of Environment and Public Works with financial organizational and technical
expertise criteria. The company-members of the Association are called upon to execute the big projects of
the country and to become the main passage of penetration into the markets abroad and more specifically
in the Balkans, East Europe and Middle East. The objectives of the Association are :
• To draw attention to the extremely important role played by the construction sector in the growth of
the country and society which results in an improved quality of life.
• To break free from bureaucracy so that big projects be awarded faster and more efficiently funded
from the European Union and the other sources as well, so that public works really become an
important segment of the National Economy.
• To provide company-members with more opportunity to undertake projects abroad with the
support of the Greek state, so that errors commited in the past be avoided.
• To ensure equal treatment of Greek and foreign companies by the Greek state and to point out the
potential of the Greek construction sector, for high quality projects on more cost efficient terms.
• To support the general interests of its members and to take action as their representative before
Greek and foreign authorities as well as national and international organizations.
RA6_
See above
RA7_
N/A
RB1_ to RB9
No available information

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C_ On the road to 2020 : Innovative and best practices
RC1_

http://exoikonomisi.ypeka.gr/Portals/1/exikonomisi_app/exoikonomisi.htm
Actually, there is an on-going campaing about energy efficiency in Greece under the Ministry of
Environment , Energy & Climate for the programme ‘Energy efficiency at buildings’. See the interactive link

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It ‘s an interactive environment where you can choose your geographical location ,the type of your house,
m2, year of built,, type of windows, walls, roof,, heating-cooling systems and at the end you can see the
energy class of the house, the annual heating and cooling loads, usage of hot water and CO2 emissions.
Also you have the ability to change one or more parameters (senarios) and check out what it would be the
energy reduction. The innovation of this tool is the interaction between the user and the building and read
the result at once.
RC2_
RC3_
I think that a real building model (small-scall) or an interactive model such as the one described above it
would be useful. Thus, the communication, it can be on internet base (interactive website) or as a
demostration model during an event, seminar, info-day, etc.
N/A

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Questionnaire Feedback – Nova Gorica (Slovenia)
Goriska Local Energy Agency GOLEA
RA1_
RA2_
• Energy Agency of the Republic of Slovenia (http://www.agen-rs.si/en/default.asp) which is
involved in topics concerned with energy production. For the energy user the agency offers a wide
selection of explanations, topics and links on the energy market, energy production and energy
efficiency. The knowledge is readibly available on the agencies website and is actualized regulary.
The agency is also involved in creating strategies to employ renewable sources to generate energy.
Their communication is well received since the agency also provides practical advice for all energy
users.
• Slovenian environment agency (http://www.arso.gov.si/en/) is involved in preserving natural
resources, biodiversity and sustainable development, ensuring high-quality environmental data for
all target groups, raising the awareness of people and institutions about the environment and
environmental issues, etc… Since the agency also monitors the environment it is a great source of
data in terms of local environment change. On the agencies website there are several awareness
raising articles on topics such as climate change, water purity, nature conservation, etc... The
agency serves mainly as a source of climate data and center point for environmental issues. While
its communication is not fully directed at raising public awareness on EE/ER, the agency data and
As a local energy agency we see ourselves as a center point between the energy users (public, private and
residential), energy suppliers, the local government and the global area. In so it is our goal to have as much
knowledge and experience possible in the area of energy production and use with which we can influence
the local energy strategy to meet the goals set by EU energy objectives (such as the 20-20-20).
As a partner in the project we would like to further our horizon outside the local area and gather new
knowledge and experience from project partners involved in the same field of work as is ours. We see the
MED Marie project as a great opportunity to refresh our look on energy efficiency and building refurbishing
and renovation with ideas and techniques used in the EU area. We are also keen on learning about and
understanding EE legislature in other countries and finding possibilities to implement it in the local
environment.
The MED Marie project will enable for us to:
Learn about new technologies used outside the local environment.
Connect with foreign organizations with developed expertise in energy production/use/savings.
Develop and propose regulatory demands for EE and ER.
Communicate local obstacles, solutions and similar knowledge to foreign partners and institutions.
Create a transnational knowledge base on the energy topic in terms of climate and socio-cultural aspects,
political and economical objectives.
In comparison with the example (ADEME), it is hard to state there is one particular national organization
which goal it is to raise public awareness on EE/ER. In this aspect the awareness raising is on the national
level distributed between several national organisations, foremost two:

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reports help other organizations to present their EE/ER ideas, suggestions, etc more accurately and
with a deeper understanding.
Apart from the above stated agencies there are several noncentralized (local) agencies and institutes who
promote EE and ER to the public. They too use the sources of data from the above stated agencies to raise
public awareness and help all sectors to improve their energy efficiency.
RA3_
• Building and civil engineering institute (ZRMK, http://www.gi-zrmk.si/default1.aspx) which
focuses on topics on building EE and ER. The institute has its own energy advisory network
“Ensvet” which helps the public with articles and suggestions on EE and ER. ZRMK frequently
holds lectures which can be freely attended, they also train energy advisory experts, recently
experts for building energy performance certificates. Their communication with the public and
other parties helps to improve building energy performance.
Local energy agencies (such as Golea, http://www.golea.si/en/intro) have been established as a to further
permanent improvements in energy efficiency and to quicken the introduction of renewable energy sources
with a view of achieving regional energy self-sufficiency. With their services they usually cover a region
consisting of several municipalites where they help in preparing energy oriented documents (audits, project
proposals, etc), inform local public on EE/ER posibilites, etc… As their name suggest they cover a wide
range of energy oriented topics aimed at serving all sectors in the region.
There are also several other institutes, agencies and private companies oriented on ER and improving EE of
buildings. These also work in all national sectors, their main objective frequently being in creating energy
savings by means of proper energy use and implementation of new energy production technologies.
RA4_
Sustainable development in the country is being promoted by means of subsidies for electric energy
production plants and heating systems using renewable sources of energy as well as subsidies for the ER
of energy inefficient building in public, private and residential sectors. In this way the energy consumption is
being lowered and there is an increase of use of energy from renewable sources such as wood biomass,
solar energy, etc…
Through information given by agencies and the available subsides the public is also slowly becoming aware
of the environmental issues behind the current energy demand. New technologies being deployed focus on
low energy use and use of renewable sources. This in terms means that the local readily available biomass
is being used and is phasing out other oil based energy sources used in heating applications. This in term
reduces the CO2 print of the region.
Traditional building techniques are still a predominant way of constructing new building. However these are
by law required to be energy efficient (as stated by the recently adopted regulation on efficient use of
energy in buildings –PURES 2010 and associated technical guildline TSG-1-004:2010 which permit a
buildingheating demand bellow 45 kWh/m2
a) and in so new building while still being constructed
traditionally are sufficiently isolated and use modern heating systems (heat pump, biomass boilers, etc…).
Also heat recovery ventilation systems are being used in buildings, however not extensively.
As stated before it is hard to claim that one particular organization is the center point for EE/ER. EE and ER
topics are covered by several agencies, institutes and other organizations who advise, help and raise
awareness. In so we can say that Slovenia has a distributed EE/ER awareness raising network. Most
notable organizations are :

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The goal behind it is that the building sector must lower the energy use, all new buildings should and are
built with high energy efficiency in mind (even zero energy houses are being constructed), however the
general public awareness is still on a moderate level. When looking at why the general public is not
implementing new technologies to lower energy use in their buildings the predominating reasons are that
they do not have sufficient knowledge (this is available, however interest is low) on the technology,
availability but more importantly on what such a technology could bring to them.
In terms of financial support to promote EE there are many national tenders which help cover investment
costs for different measures to increase EE. For the public building sector there has recently been a call by
the Ministry of infrastructure and spatial planning (MZIP) aimed to improve energy efficiency of public
buildings such as schools, kindergartens and other larger municipal buildings. Also Petrol (a local oil and
petrol distributer) has had a call for in EE and RSE investments in the public sector. For the residential
sector Eko sklad (Eco fund – Slovenian Environmental Public Fund) has in the recent years had yearly open
call with financial incentives for investments in EE in the residential sector for all types of residential
buildings.
RA5_
Shortly after the economic crisis of 2008 there was a collapse of the construction sector in Slovenia. This
meant that the largest construction companies went into bankruptcy. In so there are currently only few
medium sized (approx. 100 to 200 workers) construction companies in Slovenia (such as SGP Tehnik, SGP
Pomgrad, Granit, Begrad, etc…). Even so, many of these companies face a possibility of bankruptcy due to
the shrinkage of the construction sector.
All remaining companies are competent in traditional construction techniques, many of them even
employing new ones. However they are not heavily oriented in the ER and usually do not propose special
packages. The companies are linked to the public sector, they do service public buildings and are active on
construction sites of public buildings although they also outsource work to smaller (bellow 50 worker)
companies.
After the collapse of the construction sector in Slovenia the mainstay of the construction force is made up
from smaller companies usually specializing in certain construction procedures or techniques (isolation,
roofing, etc…). These smaller companies usually form an alliance when construction takes place on a larger
building site. Between these there are a many companies who specialize in new techniques for ER and have
knowledge on building EE buildings. Common technologies are implementation of heat pumps, solar plants,
thick isolation of foundations, walls and roofs, modern glazing, etc. But as said before these technologies
are not always being deployed where possible, due to lack of public knowledge (in here we see a solution in
the scope of the Marie project).
RA6_
When looking at the above mentioned organizations their relationship with partners in all sectors is mostly
in terms of consultancy work. These organizations provide valuable input for all sectors in terms of EE, ER
and other aspects of energy production and energy usage. Consulting work is done in common projects, as
a public awareness campaign or similar. In this way the organizations are non-biased in their work and offer
optimum results.
The mentioned organizations are due to their different aspects, direction of work and sometimes
methodology not connected in a federation. They do however join on common projects to form a stronger
knowledge base. This however means that knowledge is not sufficiently shared between them, which can
be looked at as a reason for the slow adaptation of new technologies and approaches in the Slovenian
sector.

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RA7_
EE and ER are relatively new concepts in Slovenia. These have become an issue after 2005 from where
there has been a dramatic rise in energy prices. In so we can say that most of the communication is done
from an economical point of view. The main objectives are the lowering of energy costs by means of energy
savings or use of lower cost energy sources.
From a socio-cultural aspect part of the public is interested in new technologies and approaches for EE. To
communicate to this target group new technologies and approaches are presented as ways of improving
the quality of their buildings and as a way of lowering their imprint on the climate.
From a policy field new higher requirements for EE are constantly being added as a requirement for new
buildings. By presenting improvements gained by meeting these requirements the public is slowly
becoming aware that ER can improve their own buildings.
The communication channels used to transfer the knowledge on EE to the public are various. Mostly this is
being done by means of online (internet) advertisements, general media (papers, magazines, sometimes TV
and radio) and organized trade shows. There are also many workshops and other similar events to promote
EE in the region. More on the topic in answer to question QB4.
RB1_
RB2_
External communication from these organizations is mainly aimed at the residential sector where a majority
of energy is being consumed in less than optimal residential buildings. In so the organizations main
campaigns were oriented into lowering of energy use by means of building refurbishing and the promotion
of new technologies to produce energy using renewable sources.
Frequently new techniques and approaches would be explained in terms of energy
performance/improvement as well as looked at from an economical point of view. The organizations and
also distributors of such technologies make sure that the end users also become aware of direct and
indirect financial incentives to install such technologies in their buildings. Frequently an economical
calculation is also given to show how such technology will lower costs.
Partnerships and links between organizations are rarely being discussed since there is a conflict of interest
in some organizations since many also do similar work.
Other external communication is aimed at presenting the growing energy problem to the public and giving
advice on how to lower its effect on them. The goal is also for the public to become aware of what energy
means to them and how to be a proper user.
Yes, all above stated organizations have frequently provided information on EE and ER. They are great
supporters of any technologies and approaches which help to improve EE and often provide readily
available information on proper ER of older energy wastefull buildings. Further explanation is given in the
answers bellow.

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In terms of internal communication it is hard to state what each organization is doing, however it can be
generalized that the field of energy efficiency is becoming more of a concern than ever. It can be seen from
the external communication that the leading EE organizations are indeed working on these subjects and are
frequently being trained on these topics. Simple proof of this are ever new articles on such topics published
and explained by the organizations themselves.
RB3_
The EE/ER topics presented by organizations stated above were mainly targeted the owners (predominantly
also final users). As said their main target is the residential sector.
The campaigns were only slightly oriented to raise global awareness and focused more on what each
person could do for their own property.
To target professionals which work in the (now diminished) construction sector material providers have
seminars to introduce the constructors to new techniques and materials. This is however a new trend in the
construction industry and is in its infancy.
Real estate market is slowly applying the value of energy efficiency. Currently there are only speculation on
how well buildings perform in terms of EE and the price of real estate is not directly linked to its EE however
there is a plan to introduce energy performance certificates to real estate being offered for sale. This will
bring a value of EE to the real estate market.
The corporate sector is rarely being informed on what they can do to improve EE. It is probably a general
belief that the EE is still not a concern on the sector or that when it does become one the sector will by
itself be able to find proper solutions. This however is not the case, since corporate and even industrial
entities often do not have a good understanding of what their energy needs are and what economic impact
this has. This can be considered a major weakness for the whole local sector.
As said before local and national campaigns are in most oriented towards the residential sector, there are
however incentives to improve public buildings by means of ER.
RB4_
Anwsers are given bellow each subquestion.
• Editorial? Advertorial? PR?
> In which media? General press, professionnal press, organization magazines, TV, radio, Web
TV programs
Topics on EE and ER are frequently discussed in the general press (newspapers and
magazines) and are aimed at informing the general public. TV and radio adds sometimes
present technologies for the end users. While there is little real professional press (international
journals) on EE/ER in Slovenia, magazines aimed at professionals in the construction industry
also provide information on EE, ER and similar topics.
• Networking 1.0 / 2.0: Websites, emailings, newletters, blogs, forums, social networks pages,
smartphones and touchpads applications? etc…
• The most common tool used to promote EE, ER and general energy awareness is the internet.
Information is readily available on websites of many organizations (also the ones stated above).
Some present this in forms of online Flash videos to give a more complete understanding of the
subject. Most this information is in the form of company websites however newsletters are
frequently published and forums also contain a fair amount of information. In this respect the

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forums are the most reliable sources since the information given on them is usually from someone
which for instance installed some sort of EE technology and is sharing his experience.
• Books, documentary movies? BtoB or BtoC > general public, specific targets in terms of age,
social category, profession, place of residence etc…?
• Books are rare, there is building literature (used in colleges) which focuses on EE. This is intended
to be used by future EE experts but is sometimes made understandable to laics.
• Special events: indoor / outdoor innovative events? Performances? Street marketing? Artistic and
sportive gatherings? Awards event….?
• The award “En. občina” is given yearly to the municipality who has in the past year been the most
energy efficient in the country. The award is given to promote an active involvement in increasing
the EE of each municipality towards the 20-20-20 goals and goals inside the local region.
• Informational Special events BtoB /BtoC: conferences, trade shows, debates, training symposiums,
guided tours, …?
• Conferences and tradeshows are common on the topic of EE. Conferences are usually oriented at
the expert field, however on some occasion these were oriented towards the general public.
• There is a major trade show on the topic of energy (“Sejem Energetika Celje”) oriented at the private
and residential sector, other building trades also present new building technologies and techniques.
• Training symposiums are organized to train experts in the field of EE. Currently experts are being
trained to issue energy performance certificates.
• For the professional/industrial sector there are yearly meets such as “Dnevi energetikov” (“Energy
days”) and “Energetika in okolje” (“Energy and the environment”) which cover the EE and
environment issues for that particular sector with focus on applied best practices.
• Many companies also make guided tours to present the technology they are promoting. This is
usually done for home owners and builders who wish to see how a certain technology will function
in their building.
• Neighborhood gatherings and animations, teaching aid packages distribution, film projections /
debates and public meetings, focus groups?…
• The information of small (municipal) groups is being done, although the scale of this is still small.
Several municipalities have in their energy strategy documents stated that they will inform the
public on ER and how they can achieve certain EE goals.
• Energy agencies or similar organizations in tie with municipalities organize regional workshops on
efficient energy use and renewable sources of energy with the goal on informing the public on
available technologies and how these technologies can be used by the public in their homes.
• There are also available teaching aid packages to be used in schools to teach minors and students
about proper energy use and EE and get them used to these ideas at an early age.
• Others?
• Comment:
• The number of workshops, debates, meets, trade fairs, conferences and other gatherings on the
topic of EE, ER and connected environmental issues has risen significantly in the last few years.
This can partly be attributed to the growing cost of energy but environmental awareness is growing
as well as a wish sustainable development and lower use of non-renewable energy sources. The
funding for these events is in several cases in terms of EU projets.

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RB5_
• ZRMK, “ENSVET” (http://gcs.gi-zrmk.si/Svetovanje/index.html) is an online portal created by the
institute. It is oriented at giving information on EE to the general public. The information on the
portal is of high quality, easily understandable and free. It is made up of articles written by experts
and covers all aspects of building technology. On the quantitative side it is hard to give a result,
however we think that although the portal is of sufficient quality it is not sufficiently advertised and
the public does not use it to its full potential.
• Online forum “pod svojo streho” (http://www.podsvojostreho.net/vsebina/spletniki) is a home
construction portal again aimed at the public, more exactly at the nonprofessional home builder.
Besides the forum there are published articles (non-expert) who describe building techniques many
with EE in mind. The forum is the of course the center-point where people interact and share their
ideas and experience on the topic of home building. Many forum topics are oriented at EE and how
to achieve it. The forum serves as an information point for both new homes being built as well as
building refurbishment. Since it is an open forum and experts are not always present the quality of
information can suffer.
RB6_
Since there are many organizations dealing with EE, either as a provider of EE services or a organization
tackling obstacles to improve EE, there is a difference in the approaches they use internally. What is
common is that al organizations interested in EE are slowly opting to create experts of their own. Where EE
services will be provided the organization will try to train own experts in organized trainings or provide
literature and other material. Other organizations interested in improving EE of own buildings may create
new jobs for in-house EE experts who will be in charge of EE.
RB7_
• A local grocery chain (Mercator) has started to employ experts in the field of EE. They will be in
charge of improving EE of new and old buildings. They will do this by first understanding the energy
needs of buildings (energy audit) and then find and apply technologies to boost EE. The expert will
in so be in charge of EE of technologies used in buildings as well as the building construction and
ER itself. The expert will also be trained on new technologies. A quantitative look shows that the
upgrade of convenience store refrigerators with doors (these were usualy open so the articles
would be freely accessible) lead to a reduction of electricity use for refrigeration of up to 40 %.
• Municipalites are also often employing new or assigning current staff for the tasks of improving
energy efficiency of municipal buildings or even the whole municipality as a whole (eg. by
installation of wood biomass district heating). They communicate their actions to the public by all
possible means, several even organizing public meetings where the public can interact and get
information from experts on EE. Example of this were lectures prepared by the local energy agency
Golea that were presented in municipalites in the south-western region of Slovenia. The lectures
were on the topic of proper building refurbishment to increase EE and how these actions can be
partially funded by Ekosklad incentives. The lectures were well attended and the public found the
material provided to be interesting and were willing to undertake actions to improve EE of their
buildings.

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RB8_
RB9_
• - Slovenia has only recently started to train experts who will issue building performance certificates.
Experts are being trained every couple of months by the notified body ZRMK, who is also in charge
of final examination. Besides being trained to issue the certificates the experts are also trained in
recognizing EE weak-points and within the certificate present modern solutions to improve EE.
They will in so become the optimal contact personnel to point out in what way ER can be most effectively
done. The plan is to have around 1000 trained experts and that the energy performance certificate will
become mandatory for some buildings by 2015 especially ones being sold or offered for rent. New
buildings will also have to have a certificate. Having a base of certificates will enable a simpler approach to
finding optimal ways to improve EE of the building sector.
RC1_
A non-professional person in the EE sector would find visible and effective campaigns in trade fairs which
are not oriented towards increasing EE. These are mainly trade fairs for home improvement in terms of
refurbishing and renewing residential buildings. One such fair is “Sejem dom” (“Home trade fair”,
http://www.sejemdom.si/za-obiskovalce/domov/).
New knowledge would be provided by fair exhibitors who were presenting their technologies or approaches
to improve residences.
Their message was that the technology, service or measure they provided would not only improve living
conditions but it would also cut down on energy costs. In this way newer heating, cooling and ventilation
There are a few training programs for EE experts. These are aimed at creating new experts who would deal
in different aspects of EE as well as giving new information to existing experts.
The trainings can be of a formal nature where in the end the expert receives a degree for the knowledge he
has acquired and can be formally used (such example is given bellow) or these or of an informal nature
where organizations who deal with new technologies introduce these to experts or even potential
distributors. Except for the formal EE expert trainings, others are not common and information is only slowly
being transmitted. Evidence of this is that the experts who build new buildings (architects, contractors,
etc…) are often not aware of new technologies on the market (eg. micro CHP, automated wood-pellet
boulers, modern building and insulation materials, etc…) nor do they know how to apply them.
The problem for the lack of knowledge and its distribution also lies in how it is being promoted. While new
technologies are being presented and promoted to end users (residential sector) there is no real promotion
for experts to gain new knowledge on new technologies. This could be solved by organizing seminars or
distributing meaningful promotion packages or by creating knowledge networks with explanations for
experts, etc…

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