We have a motto here - "Be TOPS!" Those letters stand for Team Oriented, Open, Positive and Sympathetic. Every single team member at TOPS is greeted with these words every day, and we all strive to live up to them. It is in being TOPS that we are able to provide a great product, and give great service to our customers. Learn more about TOPS Software at http://www.topssoft.com

1. Being “TOPS”
Exploring the corporate culture
at TOPS Software

2. What is Company Culture?
Company culture is the personality of a company and defines
what a company is like to work for. Company culture incorporates
the company mission, values, ethics, expectations, goals, and work
environment.

3. Being “TOPS”
Being “TOPS” is what we believe
and value – it’s who we strive to be
and what we look for in each other.
Team Oriented
Open
Positive
Sympathetic
Being TOPS is a commitment, from
the company to each and every
employee, and from each and
every employee to the company.

4. Team-Oriented
TOPS will…
 Support your decisions and encourage teamwork
 Build an environment where teamwork is enabled
 Regularly host team building activities
 Regularly work to
improve cross team
communications

5. Team-Oriented
You will…
 Remember that the team is greater than the individual
 Consider the impact on a team member before you
pass work along (remember that being a good team
member means carrying your fair share!)
 Expect your colleagues to work at a high level

6. Open
TOPS will…
 Openly share information about the company status
and direction – even sensitive information.
 Be open to creating a
better work environment
empowering YOU to
make tactical decisions
when it’s good for
the client.
 Be open to ideas,
feedback, and criticism.

7. Open
You will…
 Openly communicate with team and clients
 Be open to feedback – receiving and
sharing – without resentment
 Be open to new ideas
 Be open to making changes
 Leave room to make mistakes

8. Positive
TOPS will…
 Be positive in communicating
mission/goals
 Recognize and affirm the
contributions of team
members
 Praise excellent behavior

9. Positive
You will…
 Perform your duties with cheer
 Understand it’s easier to be negative and being
positive requires work
 Look for ways to make a positive impact for a client
or colleague
 Discourage gossip

10. Sympathetic
TOPS will…
 Strive to provide an environment
where real relationships are
encouraged.
 Keep open doors, and tear down
invisible walls.
 Genuinely care about your
professional development.
 Provide opportunities to give
back to the community.

11. Sympathetic
You will…
 Demonstrate genuine concern for clients and
colleagues.
 Listen to clients – sometimes they need to vent.
 Strive to understand what the client is trying to
accomplish, not just what they say.
 Get involved in something bigger than yourself.

12. TOPS Superstar
 Each quarter, TOPS recognizes
one team member that has best
demonstrated the principals of
being TOPS.
 Superstars are voted in by all
TOPS team members, NOT
management!
 Recipients are turned into a
caricature and hung on the wall of
fame in our Clearwater, FL office.

13. In Everything You do, Ask Yourself…
Is it good for the customer?
Is it good for the company?
Is it good for the team?

14. Suggestions are always welcome!