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Entrepreneurial Leadership: Building and Managing a Team

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Entrepreneurial Leadership: Building and Managing a Team

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Every startup encounters speed bumps on the highway of growth. It’s the people on your team who will enable your company to power through them. Skills and capabilities must evolve as you grow. You’ll need to navigate advisory and other boards, recruit well and have effective team communication and a CEO who sets the stage for the company culture—all just to set you up for that early-stage VC funding.

Once you've actually hired your third cousin's boyfriend you'll be entering new unchartered territory. How do you ensure he's not spending his day on Facebook? How can you make sure your salespeople aren't going after the same accounts? And for your other hires, how do you get your accountant to join the weekly beer pong tournament? Getting your employees to produce results is another of the great challenges of entrepreneurship. In this session we'll show you how to:

Empower and engage employees to do their very best work.
Align their efforts so that you've connected the company's strategy with their daily action.
Get them to work together as a team.
Build a culture that keeps them coming in happy every day.

Every startup encounters speed bumps on the highway of growth. It’s the people on your team who will enable your company to power through them. Skills and capabilities must evolve as you grow. You’ll need to navigate advisory and other boards, recruit well and have effective team communication and a CEO who sets the stage for the company culture—all just to set you up for that early-stage VC funding.

Once you've actually hired your third cousin's boyfriend you'll be entering new unchartered territory. How do you ensure he's not spending his day on Facebook? How can you make sure your salespeople aren't going after the same accounts? And for your other hires, how do you get your accountant to join the weekly beer pong tournament? Getting your employees to produce results is another of the great challenges of entrepreneurship. In this session we'll show you how to:

Empower and engage employees to do their very best work.
Align their efforts so that you've connected the company's strategy with their daily action.
Get them to work together as a team.
Build a culture that keeps them coming in happy every day.

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Entrepreneurial Leadership: Building and Managing a Team

  1. 1. Entrepreneurial Leadership: Building and Managing your Team Presented by Keri Damen (@keridamen)
  2. 2. Audience Poll: Why did you leave your last job?
  3. 3. 1. Work Conditions 2. Compensation 3. Manager 4. Toxic Co-worker
  4. 4. My Story
  5. 5. Portrait of an Entrepreneurial Leader
  6. 6. Dr. John Evans
  7. 7. Entrepreneurial Leadership 101
  8. 8. Traditional definition of leadership
  9. 9. Leaders: 1. Set direction 2. Align people 3. Motivate and inspire
  10. 10. Traditional definition of management
  11. 11. Managers: 1. Decide and plan 2. Budget and allocate 3. Monitor and control
  12. 12. Leaders vs. managers
  13. 13. Leaders vs. managers = Strategy vs. execution?
  14. 14. Entrepreneurial Leader = Both Eagle eye with mouse vision
  15. 15. “Management is doing things right; leadership is doing the right things.” -Peter Drucker
  16. 16. Entrepreneurs must lead and manage: 1. The strategy 2. The results 3. The team (all your relationships) 4. Yourself
  17. 17. PART 1: The strategy
  18. 18. DEFINITION OF STRATEGY From Greek στρατηγία stratēgia, "art of troop leader; office of general, command, generalship”; is a high level plan to achieve one or more goals under conditions of uncertainty.
  19. 19. Startup Strategy 101: Search to find and meet customer needs to create a sustainable business
  20. 20. Tactics: Use customer development to ensure you make something people want
  21. 21. Tool: Business Model Canvas
  22. 22. Strategy is everyone’s job
  23. 23. PART 2: Managing the results
  24. 24. Audience Poll
  25. 25. Execution is harder than strategy
  26. 26. 70-90% of organizations with strategies fail to achieve them
  27. 27. 7 out of 10 CEOs fail not due to a bad strategy but because of bad execution (Fortune)
  28. 28. A great strategy weakly executed is worth less than a good strategy strongly executed
  29. 29. Course code: 2927-000 Page #32
  30. 30. What does success look like?
  31. 31. Define the most important metrics for your business
  32. 32. Startup metrics: $ Revenue % Gross margin # Trials/Proposals # Qualified Leads # Customers # Repeat Customers Burn rate Drop dead rate New products Marketing Metrics (Views/Clicks/Conversions)
  33. 33. “What gets measured gets managed.” (and done) -Peter Drucker
  34. 34. BEWARE • Blind faith in one metric • The wrong metrics • Too many metrics • Balance financial & non-financial metrics
  35. 35. PART 3: Managing the team
  36. 36. Audience Poll: Bad Manager Hall of Shame
  37. 37. There’s no “I” in team….
  38. 38. “Hire slowly and fire fast”
  39. 39. Get the best people and let them do their job (define what success looks like)
  40. 40. Kotter on Management: Plan Organize Staff Direct Control (There is no ‘Do!’ = Delegate)
  41. 41. Help your team succeed: • Do they know what is expected of them? • Do they have the tools/skills to achieve this? • Do they understand how they can improve? • Do they know what success looks like? Source: Material Minds (Plant)
  42. 42. Help your team succeed: • Do they know what is expected of them? Objectives & link to strategy • Do they have the tools/skills to achieve this? Organizational support • Do they understand how they can improve? Communication/Perf Mgmt • Do they know what success looks like? Metrics/Results Source: Material Minds (Plant)
  43. 43. Keep your best people by giving them: • Autonomy over their work • Credit/recognition • Feedback regularly • Growth opportunities
  44. 44. PART 4: Managing yourself
  45. 45. Course code: 2927-000 Page #50
  46. 46. Course code: 2927-000 Page #51
  47. 47. Lead yourself
  48. 48. Every day ask yourself: ‘What can I do today to move the needle forward on my business?’
  49. 49. Leverage your strengths and minimize your weaknesses
  50. 50. Help yourself succeed: • Do you know what is expected of you? Goals; Link to strategy • Do you have the tools/skills/rel’ships to achieve this? Mentors/cofounders • Do you understand how you can improve? Listening to stakeholders • Do you know what success looks like? Metrics/Results
  51. 51. A note on culture Startup Genome Report: The Impact of Mentors
  52. 52. Cultivate emotional intelligence
  53. 53. Cultivate emotional intelligence Source: HBR
  54. 54. Culture
  55. 55. Stages of organizational evolution: 1. Creating a culture 2. Building a culture 3. Maintaining: Sustainer of culture 4. Changing: As change agent Source: Schein
  56. 56. You are the culture
  57. 57. Overt and covert culture
  58. 58. Lead by example: Live the culture
  59. 59. 5 Myths of Great Workplaces (HBR)
  60. 60. 5 Myths of Great Workplaces (HBR) 1. Everyone is happy all the time.
  61. 61. 5 Myths of Great Workplaces (HBR) 1. Everyone is happy all the time. 2. Conflict is rare.
  62. 62. 5 Myths of Great Workplaces (HBR) 1. Everyone is happy all the time. 2. Conflict is rare. 3. Mistakes are few.
  63. 63. 5 Myths of Great Workplaces (HBR) 1. Everyone is happy all the time. 2. Conflict is rare. 3. Mistakes are few. 4. Hire for cultural fit.
  64. 64. 5 Myths of Great Workplaces (HBR) 1. Everyone is happy all the time. 2. Conflict is rare. 3. Mistakes are few. 4. Hire for cultural fit. 5. Offices are full of fun things.
  65. 65. “We perform at our best when we feel competent, autonomous and connected to others.” -Ron Friedman
  66. 66. Resiliency
  67. 67. Everyone has aEveryone has a plan until they get punched in the mouth. - Mike Tyson “ ”
  68. 68. “If you are not making mistakes, you are not making decisions.” -Catherine Cook, My Yearbook
  69. 69. See problems as opportunities: Learn what you can and move on
  70. 70. Focus
  71. 71. Deciding means killing ideas
  72. 72. Decide between nice to haves and must haves
  73. 73. Final thought: Always strive to be a better manager and leader
  74. 74. Ask for feedback and work to improve
  75. 75. Course code: 2927-000 Page # Course code: 2927-000 Page #63 Week 1 Fulfill needs. Solve problems. And you CHANGE THE WORLD.

Notes de l'éditeur

  • Work Conditions
    Compensation
    Manager
    Toxic Co-worker
  • Work Conditions
    Compensation
    Manager
    Toxic Co-worker
  • Studies often find it’s #3. The relationship with a manager is key – almost like with your favourite teacher in a way, a source of support, understanding, mentorship and tough love at times
  • --Have managed everything from 2 people to close to 100 now; managed people sometimes decades older than me
    -Surrounded by entrepreneurship – family, partner, worked in the space
    -I too have had bad managers but I’ve also had amazing ones whose insight I hope to impart to you today
    -Story of Professor
  • Silicon Valley story about Steve Jobs – biggest misconception about him – that he did it alone
  • Visionary – changed for the better everything he touched, brought people together, excellent emotional intelligence, extremely humble
  • Clickbait on leadership is everywhere but management is not nearly as sexy
  • Study of 1000 companies, 80% of directors said they had the right strategies but only 14% thought they were implementing them well
  • Is execution harder than strategy?
  • In startups this is more pronounced, you can spend a lot of time on things that aren’t material to the success of the business
  • Social innovation – how do you know you’re achieving your mission
  • Coming to value money, power or success over all other priorities – individuals have little incentive to be honest, responsible or treat others with integrity
  • Get the right people on the bus – having people burns money fast so you have to have the right people and have clear metrics for what they are set to achieve
    A bad hire can really hurt
  • Get the right people on the bus – having people burns money fast so you have to have the right people and have clear metrics for what they are set to achieve
    A bad hire can really hurt
  • -Use referrals and avoid hiring friends
  • EQ is a hallmark that distinguishes high performance leaders from low performers
  • EQ can be learned over time with sustained practice; not about being emotional, about being intelligent about your emotions;
  • Funding, trying out ideas
    Role model for followers, personality becomes corporate culture
    Greater complexity, competition – to succeed, must identify the successful aspects of the business and focus
    Bring in new and unlearn old things that don’t work
  • You are always dealing with an audience
  • You are always dealing with an audience
  • More important to satisfy employees emotional needs
  • More important to satisfy employees emotional needs
  • More important to satisfy employees emotional needs
  • More important to satisfy employees emotional needs
  • More important to satisfy employees emotional needs
  • More important to satisfy employees emotional needs
  • More important to satisfy employees emotional needs
  • Everybody thinks they are a good driver, etc.
  • Everybody thinks they are a good driver, etc.
  • Everybody thinks they are a good driver, etc.

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