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Rosewood Hotel Group - Global Future Leaders - Corporate Management Trainee Programme 2023

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Rosewood Hotel Group - Global Future Leaders - Corporate Management Trainee Programme 2023

  1. 1. G L O B A L F U T U R E L E A D E R S C O R P O R A T E M A N A G E M E N T T R A I N E E P R O G R A M M E 2 0 2 3
  2. 2. A B O U T R O S E W O O D H O T E L G R O U P Rosewood Hotel Group, a privately owned company, is one of the world’s leading luxury lifestyle and hospitality management groups. It encompasses five brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; KHOS,a lifestyle concept by Rosewood; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members' club. Its combined hotel portfolio consists of more than 41 properties in 19 countries with nearly 30 new properties currently under development. And this is just the beginning for you...
  3. 3. R O S E W O O D H O T E L G R O U P Click to learn more about our brands
  4. 4. A B O UT R O SE W O O D I M P A C TS Driven by a sense of purpose to inspire, enrich and positively impact both people and planet, we are committed to empowering people across our entire ecosystem and to embracing a sustainability approach that puts circular hospitality at the core of our business. We measure our success by the meaningful contribution we can make to the world through Rosewood Empowers and Rosewood Sustains. Rosewood Empowers encapsulates our belief in equal access to opportunity through empowering all communities across our portfolio of brands. Rosewood Sustains showcases our commitment to growing our lifestyle ecosystem responsibly by embracing circular hospitality and protecting our environment for future generations.
  5. 5. Relationship Hospitality. It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling.
  6. 6. OUR VALUES OWNERSHIP Thinking like entrepreneurs, we embrace our role and responsibilities. We commit to tasks, goals and promoting accountability through empowerment. COLLABORATION Excited about teamwork, we contribute to collective goals. We always recognise and celebrate our shared successes. TRANSPARENCY Mutual respect and honesty creates a healthy environment. We are committed to truthful, open and transparent communication at every level. We stand up for one another, and what we believe in. PASSION Passionate about our industry and enthusiastic in everything we do, we go the extra mile – beyond what is expected and required – and exude contagious positive energy. INNOVATION Boundaries are there to be pushed. We’re open- minded, curious and daring. We listen well before trying out new ideas.
  7. 7. About the Programme
  8. 8. Our Global Future Leaders – Corporate Management Trainee Programme is an accelerated learning experience with unprecedented flexibility and exposure for you to craft yourown career . Designed to facilitate and advance your development, our 18-month global program will resonate with passionate talents pursuing a career in luxury lifestyle. You will receive on-the-job training in hotel operations and rotate across three departments at our headquarters to maximize your exposure before final placement. We also offer a comprehensive mix of learning programs at Rosewood Academy to supplement your progression and equip you with leadership skills and industry-specific knowledge to set you up for success. To further your exposure, you will benefit from unparalleled access to our senior leaders who will guide and inspire you along your path of growth. You will also be working with our Executive Office and/orRosewood Lifestyle* to pursue group- wide initiatives that will define the future of hospitality in the areas such as Social Impact and Sustainability, creating positive and lasting impact within our communities. With a tailored learning experience and abundant opportunities to explore different functions, you have the flexibility to hone your skills and gain the experience needed to craft yourown journey of becoming the future leader of Rosewood Hotel Group. *Exposure at Rosewood Lifestyle (e-commerce) in Shanghai is subject to travel restrictions
  9. 9. PROGRAM FRAMEWORK Aug – Oct 2023 Module 1 – Self-Awareness Practicing Rooms divisionservice excellence Expected learning outcomes by end of module: Understanding of RWHG company values; display of ownership in assigned tasks; mastering communications with team members Module 4 – Business Acumen Rotation in three selected Corporate Divisions e.g. Executive Office, Talent & Culture, Brand, Commercial Expected learning outcomes by end of module: Demonstration of consistently outstanding performance in a supervisory role with strong business acumen Nov-Dec 2023 Module 2 – Emotional Intelligence Practicing Food & Beverage divisionservice excellence Expected learning outcomes by end of module: Demonstration of emotional agility to manage guests and stakeholders; ability to drive initiatives and execute on assigned projects 18 Months Jan – Mar 2024 Module 3 – Inspiring Teams Practicing operational excellence across key Heart-of-House Departments e.g. Talent and Culture, Finance and Sales & Marketing Expected learning outcomes by end of module: Demonstration of leadership skills and collaboration across departments as a supervisor; ability to drive initiatives Apr2024- Jan 2025
  10. 10. Upon completion of the18-Month Global Future Leaders program, Future Leaders who consistently fulfil module expectations will proceed to Assistant Manager positions. Examples: - Assistant Manager, Global Operations - Assistant Manager, Revenue Management - Assistant Housekeeping Manager A FAST-TRACK CAREER
  11. 11. Your Learning Journey …
  12. 12. We value the importance of a multi-faceted approach to learning, and ensure we deliver both theoretical and practical knowledge to facilitate and accelerate your development. Aside from your day-to-day roles and responsibilities, you will have access to classroom learning, individual self-paced learning, and seminars with our executive leaders. As a Future Leader, we strongly encourage you to take ownership of your progression, which means immersing yourself in the various roles you will be in, while maximizing the many learning opportunities available to you. With frequent rotations and extensive development support, you will always be learning and growing with us.
  13. 13. Our on-the-job learning ensures theory is applied in practice, across multiple departments to ensure you build strong foundations with hands-on experience. 70% EXPERIENTIAL LEARNING The Perfect Discovery Gain holistic understanding of company and build relationships across divisions Departmental Discovery Departmental Discovery on Policies & operational standards, practicingand performingdepartmental responsibilities Leading Self Independently carry out duties in full capacity Becoming a Leader Job shadowing leaders, carry out supervisory responsibilities Leading Others Fully demonstrate supervisory responsibilities in the department. Facilitate trainingfor newly onboarded team members Cross Exposure In two related departments Leadership Evolution Carrying out Assistant Manager role Rosewood Transition Fully demonstrate Assistant Manager responsibilities in department
  14. 14. FACILITATED LEARNING Gain insights on personal branding, executive presence, wellness, strengths, and areas for improvement. Build awareness on self preferences in communication, ways of working, and impact on others. Promote individual emotional agility with a growth mindset to manage business situations and different stakeholders. Build confidence to effectively communicate with and influence stakeholders. Build leadership foundations to motivate and guide team members. Obtain exposure to a cross- functional team and facilitate cross- departmental collaboration. Build knowledge of finance basics to understand and manage the business. Learn and practice quality assurance for continuous improvement. Foster decision-making and problem-solving skills to promote operational effectiveness. M O D U L E 1 S E L F - A W A R E N E S S M O D U L E 2 E M O T I O N A L I N T E L L I G E N C E M O D U L E 3 I N S P I R I N G T E A M S M O D U L E 4 B U S I N E S S A C U M E N 10%
  15. 15. Your journey at Rosewood goes beyond the on-the-job learning. Here, you will have access to theory-based, online formal learning to supplement your experiential learning, allowing you t0 learn anytime, anywhere. INDIVIDUAL SELF-PACED LEARNING 10%
  16. 16. Exposure to leaders of our company, who are also esteemed pioneers in the industry and wider community, will provide you with invaluable guidance and inspiration: both critical for shaping your career trajectory as a Future Leader EXECUTIVE LEADERS’ SERIES 10%
  17. 17. LEARNING ELEMENTS Psychometric Analysis To gain an understanding of your strengths and development areas On-the-job Learning Exposure to different departments and cross-departmentalpractices In-house Facilitated Learning Program Soft skills training including Executive Presence, Influencing skills, Communications, and Design Thinking Module Learning Program Review Feedback on performance from direct supervisor in every module Well-structured Online Self-Pace Learning Access to LinkedIn/ Udemy learning paths custom-made by theRosewood Academy team Networking Learning Session Learning circles with members across the globe Executive Leaders’ Series Inspiring sharing session with senior leaders Mentorship Program Opportunity to pair up with amentor from a different region and different professional background
  18. 18. Who are we looking for?
  19. 19. We actively seek out talents across various backgrounds, disciplines and experiences to join our diverse and international community. The aim of our program is to develop high-potential individuals with an agile mindset who can acclimate to seismic changes across lifestyle, luxury, and societal disciplines – trailblazers who are synergistic with our values and community – into Future Leaders.
  20. 20. EFFECTIVE COLLABORATOR Demonstrating integrity is inherent in you, where you lead by your own example and listen to understand in a collaborative environment. RESILIENT LEADER You are ambitious and purpose-driven,yet you cultivate relationships to successfully guide a team with strong emotional intelligence and transparency. GOAL-ORIENTED ACHIEVER You recognize your productive habits and form nested goals to achieve optimal results. ENTREPRENEUR You are sensitive to potential areas of discovery to fill underserved demand and believe that teamwork stems innovative outcomes. CREATIVE, INTUITIVE & RESOURCEFUL CONTRIBUTOR To be creative yet commercial when optimizing what you have to work with. CRITICAL THINKER You can identify problems and anomalies to reach a prudent outcome. PROACTIVE & DETERMINED Your take ownership when it comes to yourcareer – a strategist who is conscientious and holds accountability for their development and responsibilities. ARDENT & WELL-INFORMED You possess a range of interests outside of our industry for you to garner interesting perspectives from the business world. QUALITIES WE SEEK
  21. 21. Recent graduate of bachelor's degree or above with top academic results Less than 2 years of post-graduate work experience At least two internships, or one 6-month equivalent internship experience in any industry Exceptional communication skills in written and spoken English Proficiency in the local language is required in some locations Please refer to the job description REQUIRED EXPERIENCES & QUALIFICATIONS
  22. 22. Jules Jeong Management Trainee- Global Future Leaders 2022 GFL program is an extraordinary opportunity to gain hands-on experience in all hotel departments and build networks with diverse people. Having the opportunity to rotate across departments not only allowed me to comprehensively understand operations but also challenged me to problem-solve and learn from the experience . The best part of the program has been the pleasure and privilege of building relationships with almost everyone in the hotel. Being able to meet different people and work with synergy couldn’t have been more meaningful and rewarding. So far, GFL program has been an amazing learning journey and I can proudly say it is the best opportunity one could get. “ ” TESTIMONIAL FROM GLOBAL FUTURE LEADERS In the GFL program so far I have been rotating within the F&B division at Rosewood Hong Kong. In just 3 months' time, I have gained a comprehensive understanding of the operating procedures and inner- workings of the restaurant outlets, delivered exceptional guest experiences, and developed leadership skills by working closely with the management team. Apart from the hands-on exposure, what really helps me grow within this role is the support I receivefrom all my colleagues, Talent & Culture team, and the corporate leaders. I truly feel empowered to achieve my goals. “ ” Gladys Sung Management Trainee- Global Future Leaders 2022
  23. 23. Talent Selection Journey
  24. 24. Online Application Video Assessment 1st Interview Offer Confirmation Program Commencement (August 2023) Group Case study & 2nd Interview Final Interview
  25. 25. Our Commitment to You
  26. 26. We have our own wellness concepts: Sense – which is about immersing self in a deep sense of calm to help restore physically and mentally; and Asaya – which is about inspiring self- discovery or self-acceptance. Besides ongoing wellness initiatives, each year we organize the Global WellnessDay toremindus the importance of wellbeing. 11 Wellness
  27. 27. We encourage youtoDiscoverthe Unchartedandwe offertravel perks andbenefits including12 complimentary hotel nights per year at our properties aroundtheworld. We also provide comprehensive insurance andbenefits programs to support your overall healthandfinancial well-being. 11 2 7 Perks & Benefits
  28. 28. Diversity, Inclusion & Belongings Diverse teams are better teams– at RosewoodHotel Groupwe celebrate andsupport differences– we commit to creatinga healthyenvironment withmutual respect andhonestywhere everyone canthrive. 11 2 8
  29. 29. T HANK YO U

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