4. Why is performance
management important?
Contributes to the bottom line
Improves employment relationship and communication
Aligns performance with BR Groups values, goals and objectives
Helps maintain high levels of performance
Identifies learning and development needs
Aids in succession planning
Lets employees provide feedback
6. Keys to performance
management
Communication
Understanding personality differences
Consistency in dealing with issues
Motivation and reward
Focus on helping not punishing
8. How we communicate
Vocal - What you hear
Tone of voice
Clarity
Expressiveness
Non-Verbal - What you see or feel
Verbal - The words you say
Non Verbal
50%
Verbal
10%
Vocal
40%
10. How we communicate
Vocal - What you hear
Tone of voice
Clarity
Expressiveness
Non-Verbal - What you see or feel
Facial expressions
Eye contact
Posture
Gestures
Verbal - The words you say
Non Verbal
50%
Verbal
10%
Vocal
40%
11. 4 Elements of effective
communication
1. Talk behaviour, not personality
Personality = what we are
Behaviour = what we do
We cannot change what we are
We can only change what we do
12. 4 Elements of effective
communication
1. Talk behaviour, not personality
13. 4 Elements of effective
communication
2. Be specific
“I am concerned about your punctuality. You have been 15minutes
later for work for the last 3 mornings. Can you please explain to
me why?”
Instead of
“You have a bad attitude towards your job”
14. 4 Elements of effective
communication
2. Be specific
15. 4 Elements of effective
communication
3. Listen Actively
Paraphrase – “Listening to you it seems as if…”
Reflect – “So you are saying you have been trained in this before”
Silence –
Questions – “What other possibilities are there”
16. 4 Elements of effective
communication
3. Listen Actively
17. 4 Elements of effective
communication
4. Provide Feedback
Positive
Constructive
Negative
None
18. 4 Elements of effective
communication
4. Provide Feedback
19. 4 Elements of effective
communication
1. Talk behaviour, NOT Personality
2. Be Specific
3. Listen Actively
4. Provide Feedback
20. Barriers to effective
communication
Time
Lack of interest
Not focused
Feeling unwell or tired
Use of judgement
Closed mind
Discomfort with the topic
Distractions
Distance
Other people
21. When communication gets
difficult
Sometimes we are faced with situations and people who provoke
a strong response in us.
It is important to remember that we always have a choice in how
we respond.
Option A
• Defend our opinions
• Prepare our response
• Look for evidence to
support our opinions
• Discount evidence the
contrary
Option B
• Put your opinions on hold
• Listen actively and without
judgement
• Look for new information
• Stay open to changing your
opinion
CHOOSE
22. When communication gets
difficult
Steps for pulling back
Notice your emotional reactions and judgements
Freeze your reactions and put it aside
Put your attention back on the other person
28. DiSC MODEL OF BEHAVIOUR
D
The Conductor
Someone who tends to
take charge and make
quick decisions
DOMINANCE
THEY ARE THEY VALUE MAY BE LIMITED BY
Self-confident Results Lack of concern for others
Direct Action Impatience
Driven Authority Insensitivity
Forceful Winning
29. DiSC MODEL OF BEHAVIOUR
i
THEY ARE THEY VALUE MAY BE LIMITED BY
Enthusiastic Social Recognition Impulsiveness
Charming Collaboration Disorganisation
Optimistic Relationships Lack of follow-through
Talkative Action
The Socialiser
INFLUENCE
30. The Supporter
STEADINESS
DiSC MODEL OF BEHAVIOUR
S
THEY ARE THEY VALUE MAY BE LIMITED BY
Helpful Stable environments Too accommodating
Supportive of others Collaboration Indecisiveness
Defending others Appreciation Avoids change
Cooperative Opportunities to help
31. CONSCIENTIOUS
DiSC MODEL OF BEHAVIOUR
C
THEY ARE THEY VALUE MAY BE LIMITED BY
Accurate Knowledge/Data Overly critical
Worrisome Stability Isolates themselves
Detail oriented Quality Over-analyses
Independent Precision
The Analyser
32. The Conductor
Someone who tends to
take charge and make
quick decisions
The Socialiser
Someone who tends to
seek out others and
interact with and
influence
The Supporter
Someone who tends to
be easy going, gentle
and considerate of
others
The Analyser
Someone who tends to
abide by rules and
pays attention to detail
CONSCIENTIOUS
STEADINESS INFLUENCE
DOMINANCE
TASK
FOCUSED
PEOPLE
FOCUSED
OUTGOINGRESERVED