1. May 11, 2015
Profile
Mads Kristian Overgaard
Senior Lead Infrastructure Architect
My work life has been centred on the following achievements:
- Actively creating satisfied customer relations through clear strategies and a logical, systematic approach to
find working solutions.
- Building engaging, sound and solid technical teams as the foundation of implementing a trustworthy
technology roadmap.
- Defining credible, comprehensive IT services to large public, national and international customers.
I thrive in taking and delegating responsibility within:
- Substantiating customer expectations in secure, flexible and high-yielding solutions.
- Engaging committed engineers to develop transparent, logical and sound technical solutions.
- Actively caring for the everyday business situation by maintaining a stable, low risk, manageable
operational situation.
I see myself as a fair and intelligent person that balances well between listening, analysing and executing. I
have a passion for engagement, communication and humour. I value transparency, logics and achievements
also when these display "The Ugly Truth". I hope to be regarded as good-hearted, accepting failures as an
opportunity to reflect and grow both personally and as a team. As leader I put trust, foresight, logical
organisation and encouragement as core value elements - but handling of intellectual, psychical, medical or
personal challenges in a working situation is not unknown to me.
LATEST ACHIEVEMENTS AS LEAD INFRASTRUCTURE ARCHITECT FOR DK TAX 2013-2015
Role Infrastructure Operational Lead for execution of Citizens Year End Tax Reporting
Periods: February - Marts 2014 & 2015
Background
During six days in early May each year app. 1.8 million Danish citizens visit the homepage of our
Customer (DK Tax), in order to clarify whether they should pay extra tax or get refunds. A successful
process around this general expectation to the governmental institution of DK Tax is an absolute key
success factor - both for the political rating of the department and for the budgets, as unnecessary
costs in Mainframe MIPS and service desk hours are avoided. App. 20 persons are involved during
these days executing final testing and leading the operational task force to ensure a successful
customer experience.
Scope It is the responsibility of the Infrastructure Operational Lead to:
- Advice Service Delivery Executives on Operational Status, suggesting Path Forward/Changes and
key messages for Customer Communication.
- Analyse, solve and/or mitigate all operational problems hindering a 100% performance.
- Orchestrate the Infrastructure team (12 persons) to make necessary information available and
execute approved changes.
...All this in close cooperation with the Application Operational Lead.
Commercial in Confidence
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Contact: Tel: +45 3136 5639 – mads.kr.overgaard@mail.dk
LinkedIn Profile: dk.linkedin.com/in/madsovergaard

2. May 11, 2015
Achievements
2014: Internal quote from Customer Operational Manager: "Best performance in 5 years"
2015: Group announcement by Customer Department Head; "Best performance ever recorded!"
Role Lead Infrastructure Architect
Period: October 2013 - Now
Scope - Ensure introduction and adherence to CSC Standard Offerings/Documentation best practices
- Organize the workforce to produce quality architectural deliveries
- Transform existing solutions into CSC Standard Offerings
Strategical Achievements
Refreshed Base Infrastructure
Shifted to CSC Standard leading edge, coherent 10/40 GBps offering on 12 boxes.
- No limit to environment size within one customer: Scalable to 7000+ servers.
- Inherent layered security model: New horizontal, layered security design (Firewall, IDS/IPS, VPN).
- 100% Uptime: Full virtualised, Full redundant, High Available, High Serviceable, service delivery.
- No performance caveats: Full interlock to both physical and virtual compute platform.
- No maintenance windows: Full 24/7 service capabilities.
- Day-2-day Platform Delivery: Full automation capabilities through OpenStack integration.
- 70% Reduction of Operational Cost: Operating and managing 12 vs. 50 boxes.
Projects: Network Refresh, Firewall Refresh, ESX Refresh.
Refreshed Compute Platform
Shifted to leading edge compute platform on Next Generation Compute Platform.
- Enhanced scale-up capability and license utilisation.
- 45% Reduced Cost and Operational footprint by replacing legacy platforms.
- Day-2-day Platform Delivery: Full automation capabilities through OpenStack integration.
- ROI in 9-10 months.
Introduced Application Performance Monitoring and Analysis Tools
- Higher customer satisfaction and credibility by adaptation of End-2-End Performance Model.
- Comprehensive, Detailed SLA Reporting on Transaction Delay.
- Faster time to resolve by identification and classification of problem areas (Code, transactions,
platform).
- Introduction to/Implementation of Best-In-Class APM Tools defining Company Standard Offering.
Organisational Achievements
Accepted Strategic and Operational Steering Committee
- Set up of Project Management Office for process control and governance.
- Set up of Advisory Board (PAB) to decide and delegate based on logged Ideas/Projects/Tasks.
- Strategic, standardizedoverview/documentation and control of all present Ideas/Projects/Tasks.
- Accepted audience, process and forms for above.
Well Organised, Productive, International Architectural Team
- Meeting customer expectations as trusted advisor.
- Actively supporting customer role as system integrator.
- Enabling Best-In-Market tailored expertise through comprehensive, logical division of skills.
- Securing Company Intellectual property rights through reusable, quality architectural deliveries
(Logical and Physical Technology Models).
- Actively supporting the general bid strategy through access to comprehensive levels of off-shored
resources.
Active Architectural Wiki and Datastore
- Reliable, comprehensive and easy access to:
- Overviews on contacts, solutions, environments and organisation
- Solution documentation and cross-references based on easy-access standards
- Library on Architectural Artefacts for re-use

3. May 11, 2015
Skills & Competencies – General
Skill / Competence Experience (years) Comment
Infrastructure Design 13 Cluster, Compute, Storage &
Network Concept & Design.
Infrastructure Contingency Planning 13 Cluster, CoS, Failover,
Offloading and scenario
evaluation.
Technical Project Management 19 LoE, SoW resource planning,
ITIL Compliance
Application Performance Monitoring, Analysis, Problem
resolution and Acceleration
7 Dynatrace DC RUM/
Dynatrace, Opnet IT-Guru,
Wireshark, Riverbed and Cisco
WAAS
RFP Response Generation 10 Concept design, Product
Description, Price breakdown,
SLA calculation.
Language Skills
Language Comment Understanding Spoken Written Negotiation
Danish 1 1 1 1
English 1 1 1 1
German 3 3 3 3
Norwegian 2 2 3 3
Swedish 2 2 3 3
1= Fluent, 2=Good, 3=Basic Understanding
Employment History
Employer / Role
2012 - Lead Infrastructure Architect
CSC Denmark
2007 – 2011 Senior Consultant
Orange Business Services
1999 – 2007 Presales Consultant
Orange Business Services
1994 - 1999 System Administrator
AOF Hovedstaden
1991 - 1994 Technical Consultant
Dupharma

4. May 11, 2015
Additional Information
Name: Mads Kristian Overgaard
Birth date: 2nd. of February 1966
Address and phone number: Anlægsvej 39, DK – 2860 Søborg
Marital status: Married to Lene, 3 children: Amalie (17 years), Rachel (26 years) og Daniel (28 years).
Personal interests: Gospel, film, good food and travels.
Personal competences: As a person I’m open, positive and focused. I’m dedicated to finding solutions and
agreements to make the team work and meet expectations. I’m reflective and like to analyse getting the
desired results in time. I like to see myself as humorous, warm and communicative.
Security Clearance
Security Clearance:
No records present in the criminal register in Denmark.
Clearance to security level “Secret” by the Danish Police Dept.
Clearance to security level “Secret” by the Danish Defence Dept.