The document discusses Mahindra Satyam's Banking, Financial Services practice and the business landscape challenges they face. It outlines shifts to mobile banking, payments innovation, tightening regulations, and shifting customer loyalty. It also notes the increasing relevance of social media. The top challenges for BFS firms are harnessing new technologies like social/mobile/cloud/big data to provide seamless customer experiences, managing dynamic customer expectations, ensuring regulatory compliance, and reducing churn. Mahindra Satyam's solutions approach includes a location-based intelligent mobility solution, BPM-enabled business transformation, customer experience transformation, and a social media framework for smarter enterprises. The key benefits are improved time to market, on-demand content, operational ag