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Curriculum vitae C.V
Name : Maitham Al Miskeen.
Address : Saudi Arabia, Jeddah.
Cell : (+966) 540-077-383, (+966)503872848.
E-mail : m14a7@hotmail.com
Nationality : Saudi Arab.
Religion : Muslim.
Date of Birth : 05/28/1980.
Marital Status : Married.
LinkedIn Address : https://sa.linkedin.com/in/maitham-al-miskeen-86509b27 .
Career Objectives:
Seeking challenging opportunity in automotive business in a growth oriented organization of repute.
Enhance my knowledge and talent for the development of both the organization and myself.
Personal Profile
- Quality oriented and highly adherent to set processes.
- Striving toward objectives achievement.
- Customer oriented, profit driven and cost reductive attitude.
- Outstanding communication, presentation and negotiation skills.
- High ability to learn and adapt to new environments.
- Practical approach to problem definition and solving with ability for creating new
systems.
- Highly self motivated and capable of managing and working with teams.
- Highly analytical, conductor and promoter attitude.
- Good knowledge in kingdom city site like: (Dammam, Khobar, Riyadh, Jeddah, Hail,
Tabuk, Abha…..etc.).
Working Experiences
1. Employer : Al ISSA group – Saudi Arabia, Jeddah.
 One of leading automotive groups in KSA, it’s Automotive business
including NISSAN Dealership, ISUZU dealership, Autostar (multi
franchises), BEST rental car, Al YUSR financing & Al ISSA
academy.
1-Period : From 1/03/2015 to present.
Position : Autostar Business Development & Service Marketing Manager.
Job duties
- Developing current service center facilities up to the stander.
- Developing company new service center network kingdom wide
recently opened Najran and Al Kharj.

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- In charge of the procurement of spare part and lubricant.
- Super vision spare part ordering and supplanting.
- Implementing promotional service campaign.
- Involve in company achieving target (sales, gross profit, and net
profit).
- Increasing fleet customer base.
2-Period : From 1/03/2014 to 1/03/2015.
Position : Autostar National Service Manager.
Saudi Arabia, Jeddah.
Job duties
- Creating goals and objectives for the service department, which
includes an annual operating budget and a marketing plan to promote
new and repeat business.
- Hiring and supervising service department staff, as well as
monitoring their performance in servicing customers.
- In charge of the procurement of spare part and lubricant.
- Improve the implementation of Customer relationship management
(CRM) by following business procedures and policies.
- Functional responsibilities include but not limited to: Workshop
management Preventive maintenance and customer service.
- Encouraging technicians to keep their skills up-to-date through
periodic technical training on new systems and components offered
by the automotive manufacturers.
- Keeping up-to-date on manufacturer warranty and policy procedures.
- Skillful at monitoring and motivating the workforce to enhance their
productivity and assist them to deliver high-quality service to clients
and establishing profitable client relations by providing adequate
after sales services.
- Enhancing service levels for escalating customer satisfaction levels.
- Excellent planner and strategist with proven abilities in accelerating
growth and generating customer loyalty levels. Excellent
Relationship Management, Analytical & Communication Skills.
3-Period : From 1/03/2013 to 1/02/2014.
Position : NAT Business Development Manager – After Sales .
Saudi Arabia, Jeddah.
.
Job duties
- Introduce new service and product to service center.
- Planning new product testing.
- Market research for after sales.
- Negotiating new contract.
- Plan new product training for service staff.

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- Hiring new staff .
2. Employer : Al Jazirah Ford Vehicles Agencies – Saudi Arabia, Khobar.
 One of leading automotive company in KSA, for Ford Vehicles. .
1-Period : From 1/1/2011 to 1/02/2013.
Position : Service Manager.
Job duties
- Improve the implementation of Customer relationship
management (CRM) by following business procedures and policies.
- Functional responsibilities include but not limited to: Workshop
management Preventive maintenance and customer service.
- Encouraging technicians to keep their skills up-to-date through
periodic technical training on new systems and components offered
by the automotive manufacturers.
- Keeping up-to-date on manufacturer warranty and policy procedures.
- Skillful at monitoring and motivating the workforce to enhance their
productivity and assist them to deliver high-quality service to clients
and establishing profitable client relations by providing adequate
after sales services.
- Enhancing service levels for escalating customer satisfaction levels.
2-Period : From 1/11/2010 to 1/11/2011.
Position : Assistance Service Manager.
Saudi Arabia, Khobar.
Job duties
- Improve the implementation of Customer relationship
management (CRM) by following business procedures and policies.
- Functional responsibilities include but not limited to: Workshop
management Preventive maintenance and customer service.
- Encouraging technicians to keep their skills up-to-date through
periodic technical training on new systems and components offered
by the automotive manufacturers.
- Keeping up-to-date on manufacturer warranty and policy procedures.
- Skillful at monitoring and motivating the workforce to enhance their
productivity and assist them to deliver high-quality service to clients
and establishing profitable client relations by providing adequate
after sales services.
- Enhancing service levels for escalating customer satisfaction levels.
3-Period : From 1/09/2006 to 1/10/2010.
Position : Technical Training Manager.
Saudi Arabia, Khobar.
Job duties
- Conducted training for government sector like technical college and
general security forces.

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- Arranging training on administrative policies and procedures for all
service department staff.
- In charge of on job training and supervision student on dealer
workshop.
- Planning training plan
- Training government sector on new service scan tools technology.
3. Employer: Saudi Japanese Automobile High Institute – Saudi Arabia, Jeddah.
 The Saudi Japanese Automobile High Institute (SJAHI) stands as a
concrete manifestation of the long history of good-will and cooperation
between the Kingdom of Saudi Arabia and the Government of
Japan.SJAHI provides job-oriented technical training for young Saudi
high school graduates having a zest for the Automobile Technology and
maintenance field with a distinct perspective in Japanese automobiles.
Period : From 1/06/2002 to 1/08/2006.
Position : Technical Instructor II.
Job duties
- Experienced in conducting training to guide subordinates in
providing exceptional service and enhance customer satisfaction.
- Conducting theory and practical training.
- Planning training plan.
- Involve of designing training material.
- In charge of on job training and supervision student on dealer
workshop.
Education:
 BSc Human Resource Management Jeddah - Saudi Arabia
King Abdulaziz University Sep 2011 – Dec 2014
 Instructor Diploma Tokyo – Japan
Japan International Cooperation Agency. Oct 2002 – Jul 2003
 Diploma in Engines and Vehicles Technology Dammam, Saudi Arabia
Dammam College of Technology Sep 1998 - Jun 2002
Second honor degree with 4.57/5.00 GPA

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Courses:
- Supply chains, products and serviceon line course on Jan.5,2016.
- Service Manager Core from Ford Motor Company.
- Finished Core 60 courses in Al Jazirah Vehicles Training Saudi Arabia Center related to
Vehicles Technology.
- Finished Core 60 plus different courses in Al Jazirah Vehicles Training Center, Saudi
Arabia related to Vehicles Technology.
- The individual training course at Saudi Japanese Automotive High Institute with the
Japanese international cooperation agencies, Japan.
- Instructor training from Saudi Japanese Automotive High Institute at Nissan Motor
Company human resources, Japan.
- Mitsubishi medium sized truck service training course at Mitsubishi Motors, Japan.
- Technology and Philosophy course at Honda Motor Company, Shirako, Japan.
- Hi –Tech diagnosis course from Toyota Meddle East Training Center Bahrain.
- Electrical and Multiplex and Communication system Team 21 from Abdul Latif Jameel
training center for continuous learning, Jeddah
- NEBOSH International General Certificate course conducted in Connaught Compliance
Gulf Services FZ-LLC, Dubai, UAE.
Awards and achievements:
 Appreciation letter from GM for handling after-sales service department 2014.
 Opening Najran and Al Kharj Branch.
 Increase spare part gross profit.
 Improve Aziziyah work productivity at 2012 to 125% from 95%.
 SJAHI best instructor for the year 2004.
 Prince Mohammed Bin Fahd of scientific excellence Apr 30, 2003.
Personal References:
1. Raed Kurdi. ( admin and personal manager Autostar express)
Mobile:0596888874.
Email: raedekurdi@hotmail.com

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2. Hany Taha Moubarak. (General Service Co. – Alissa Holding Group).
Telephone Number: +20 1222223633,+966568054318.
Email: hanytahamoubarak@hotmail.com .
3. Zubair Sobani. (CEO at Numou Automotive).
Mobile: 0506369046.
Email sobaniza@gmail.com.
4. Fawzi Al-Thiqah. (Education Director of SJAHI)
Mobile: 0505802755.