MALVIYA MAMTA RAMESH
Mobile:+91-9689889660 E-Mail: email@example.com, firstname.lastname@example.org
Customer Support / Business Development/Key Accounts Management
Industry Preference: Service / Manufacturing
Location Preference: Pune, Mumbai, Nagpur.
A dynamic professional with 13 years experience in Sales clearance, Business Development, Customer
Support, Key Customer Management / Team & Channel Management / Admin.
An innate flair for accepting challenges and abilities in managing & leading business / customer management functions &
Skilled in managing teams to work with the corporate set parameters & motivating them for achieving business and
Proficient at leading large teams for running successful operations with experience of developing service standards,
meeting levels for business excellence, service objective setting and achieving orientation & regenerating business.
An effective communicator with good presentation skills and abilities in forge business partnerships and establish
beneficial relationships with clientele.
- Formulating Service & Sales Strategy - Territory Planning - Revenue Maximization
Marketing / Business Development
- Competitor Analysis -Presentations -People Management
Client/Customer Relationship Management / Key Account Management
- Customer Satisfaction - Quality Service - Relationship Building
- Presentation / Demonstration -Conflict Resolution - OEM Management
Channel / Distribution Management
- Relationship Management - Collection Monitoring - Performance Evaluation
- Product Training - Team Mentoring - Team Building
August’2012-December’2016: TVS Group - Wheels India Ltd. Sn. Officer – OEM Sales
TVS, Wheels India Limited, largest manufacturer for all automotive on road /off road steel wheels & auto component
in India for domestic & export market.
Maintain harmonious Business relationship with Global OEMs with efficient services.
Single point of contact for the business OEMs and drive their priorities in SCM & CS.
Strong networking / OEMs visits and have excellent understanding of their business model, key requirements
Analyze market trend.
Support to bring new business to increase SOB.
RFQ & new PO Management.
Customer Order Processing.
Competitive intelligence & networking.
Market survey, monitoring competitor’s performance.
Support to map business potential & growth opportunities for domestic business.
Forecasting monthly/quarterly sales for domestic & export market
Analyze and publish sales schedules and sales utilization report to generate Monthly / Quarterly / Yearly – MIS
& Prepare customized reports and presentations to aid the decision support system for senior management.
Generation of month adhere production plan for all process or units and actualization of production as per
customer’s requirement and Coordination with internal customers.
Pending / back order / NPD orders monitoring & liquidation process.
Scheduling, coordinating & dynamic monitoring with transporters for lining up of vehicles for timely &
effectively material delivery to OEMs & keeping the standard quality target.
Identify, recommend and implement operational efficiency suggestions to driv e continuous improvement in the
execution of logistic process and flow of delivery to end customers.
Making Packing signoff as per OEMs requirement.
Manage escalation at customer end with respect to supplies if any and escalate matters requiring the senior
management’s attention on timely basis regarding customer support.
Perform root cause analysis to expedite the resolution of service and analyze the delivery performance.
Monitor and to interact with customer regularly to discuss point of improvements and status of
implementation, process, issues, achievements etc. and circulates visit report to the all concerns.
Support execution of the Global SCM strategy.
Develop customer relationships and customer satisfaction through after sales service.
Interface between Engineering and Customer..
Monitoring of NPD’s.
Liquidation of slow moving inventory.
Resolve customer complaints with co-ordination of quality, production & R&D.
Tracking of recovery.
Preparing & maintaining all required MIS’s, reports & Business Plan on monthly basis.
Post sales Service to OEMs & aftermarket customers.
Job training to team on work efficiency, cost reduction, soft skills & 5S.
Team member of monthly / quarterly stock audit.
1. Participated to accomplish outstanding performance award for product delivery, from MNC tractor
2. Participated in achieving partnership award for continuous 02 years from a global tractor manufacturer.
3. Contributed to gain supply quality excellence award from a classic car manufacture for continuous 03 years.
4. Team Member of Safety observation & ensure promote quality culture within factory premises.
April’ 10 - June’2012: ThyssenKrupp Elevators India Pvt. Ltd. Asst. Manager-New Sales (BD)
ThyssenKrupp Elevator (India) Pvt. Ltd., a member company of German major ThyssenKrupp AG –world’s third largest
Elevator Company (Vertical Transportation) & escalators.
Maintain Business relations with Architect’s, Builder’s, Project Consultant, government & corporate clients for
Attending client requirement.
Create new market & increase SOB.
Market survey, Knowing competitors performance, Special focus on major projects.
Arranging product presentation for Elevators, Escalators, and Moving Walkways for clients.
Understand customer’s need/requirement & arrange to serve them accordingly.
Mapping business potential & growth opportunities for business.
Monitoring competitor’s performance.
Plan, monitor & achieve SOB for western India as per business plan.
Keeping customer informed, updated and equipped with new products.
Follow up on proposals and tenders, Negotiation.
Providing techno commercial support to client.
Studying / understanding clients requirement, traffic analysis to quote business offer.
Convincing clients with our products and cost as per their requirement.
Co-origination and support to inter departments to compile and finish the job as committed to clients.
1. Supported company to have big government & corporate clients like Wockheart Hospital, ISRO.
July’08– Oct.’09: NECO Schubert & Salzer Limited Asst. Manager-Planning & Co-ordination
The NECO group is one of the largest Industrial Group in India, engaged into Ferrous Foundry business. NSSL known
as NECO Schubert & Salzer Limited.
Preparation & execution of month wise production plan as per customer’s urgencies and delivery dates.
Co-ordinate with quality, production for third party for inspection.
Keeping track of recoveries.
Resolve customer complaints with coordination of quality & marketing branches.
To interact with branches related to customer satisfaction matters.
Coordination of common activities across business.
Administration and reporting.
MIS submission to Management as & when required.
Sep.’03– July.’08: PIX Transmission Ltd. Team Leader-Customer Support
PIX, global Leader in power transmissions business, engaged into the manufacturing of a wide range of world-class
quality hydraulic / industrial V-Belts & Automotive belts.
Responsible to provide high degree Customer satisfaction through back office support & operation.
Ensure complete contract review & execution of customer orders & tenders.
CS team, Distributor & Dealer Management.
Responsible for pre & post sale service.
PR with channel partners & potential OEMs..
Interaction with the Liaising Agents to get the tender & to get the L-1 position.
Interfaced with the government bodies for new / renewal of company registrations & certifications.
Keeping track on overdue payment & “C ” Forms.
Commercial & soft skills training to CS team.
MIS submission as & when required.
Liquidation of slow moving & non moving inventory.
Responsible to close customer complaints with co-ordination of tech serve & R&D.
Maintain policy, documents as per ISO & 5 S.
Internal & External communication.
1. Hosted global channel partners meet for 08 countries.
2. Played as an anchor role on 25th
Silver Jubilee all India channel partners meet.
3. Successfully implemented uniformity working at all Indian channel partners to have fast & smooth working.
Year-2012 MBA (Marketing), IGNOU.
Year-2000 Post Graduate Diploma in Business Management from AllMS.
Year-1999 Post Graduate in Economics, Nagpur University.
Year-1997 Post Graduate Diploma in Computer Application Maharashtra Board.
Year-1996 B Com. from Commerce Faculty, Nagpur University.
Well versed with the concept of Windows, Ms-Dos and Internet Applications.
Proficient in MS-Office (Word, Excel and PowerPoint).
EXTRA CURRICULAR ACTIVITIES
Verbal Skills – A motivator & speaker. Participated in many debate competitions.
Fitness & Sports - Succeed merit certificates in cycle expeditions.
Succeed silver medal in Parasailing.
Member of NCC team & participated in many trekking expeditions.
Represented NCC team at divisional level riffle shooting competition.
Participated & won rafting competition.
Date of Birth: 07th
Languages Known: English, Hindi and Marathi
Marital Status : Single
Permanent Address: 302-Shiva Heights, 04-Adarsh Colony, Trimurty Nagar, Nagpur– 440025.
Present Address: C/o Mr. Dilip Takalkar, Survey No. 47, Viman Nagar, Wadgaon Sheri, Pune-411014.
Passport No.: J1976064
Validity : 26/07/2020
Roaming / Travelling
Contributed to the company by providing various solutions that resulted into efficient and faster
MALVIYA MAMTA RAMESH