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Emotional Intelligence

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Emotional Intelligence

  1. 1. Tathagat Varma Country Manager, NerdWallet Emotional Intelligence
  2. 2. Who are you and how are you feeling today?
  3. 3. What is your superpower?
  4. 4. http://eqi.org/fw.htm 4,000+Emotion words!
  5. 5. Can you read emotions?
  6. 6. 1. This face is expressing A. Embarrassment B. Fear C. Sadness D. Surprise https://greatergood.berkeley.edu/quizzes/ei_quiz
  7. 7. 2. This face is expressing A. Flirtatiousness B. Interest C. Happiness D. Politeness https://greatergood.berkeley.edu/quizzes/ei_quiz
  8. 8. 3. This face is expressing A. Sadness B. Pain C. Anger D. Disgust https://greatergood.berkeley.edu/quizzes/ei_quiz
  9. 9. 4. This face is expressing A. Embarrassment B. Sadness C. Amusement D. Shame https://greatergood.berkeley.edu/quizzes/ei_quiz
  10. 10. 5. This face is expressing A. Pride B. Contempt C. Excitement D. Anger https://greatergood.berkeley.edu/quizzes/ei_quiz
  11. 11. 6. This face is expressing A. Fear B. Interest C. Surprise D. Compassion https://greatergood.berkeley.edu/quizzes/ei_quiz
  12. 12. 7. This face is expressing A. Sadness B. Shame C. Disgust D. Contempt https://greatergood.berkeley.edu/quizzes/ei_quiz
  13. 13. 8. This face is expressing A. Anger B. Pain C. Disgust D. Sadness https://greatergood.berkeley.edu/quizzes/ei_quiz
  14. 14. 9. This face is expressing A. Desire B. Embarrassment C. Flirtatiousness D. Love https://greatergood.berkeley.edu/quizzes/ei_quiz
  15. 15. 10. This face is expressing A. Shame B. Anger C. Sadness D. Pain https://greatergood.berkeley.edu/quizzes/ei_quiz
  16. 16. 11. This face is expressing A. Compassion B. Sadness C. Anger D. Interest https://greatergood.berkeley.edu/quizzes/ei_quiz
  17. 17. 12. This face is expressing A. Amusement B. Desire C. Surprise D. Excitement https://greatergood.berkeley.edu/quizzes/ei_quiz
  18. 18. 13. This face is expressing A. Surprise B. Interest C. Desire D. Happiness https://greatergood.berkeley.edu/quizzes/ei_quiz
  19. 19. 14. This face is expressing A. Sadness B. Shame C. Disgust D. Compassion https://greatergood.berkeley.edu/quizzes/ei_quiz
  20. 20. 15. This face is expressing A. Disgust B. Love C. Contempt D. Desire https://greatergood.berkeley.edu/quizzes/ei_quiz
  21. 21. 16. This face is expressing A. Sadness B. Pride C. Embarrassment D. Shame https://greatergood.berkeley.edu/quizzes/ei_quiz
  22. 22. 17. This face is expressing A. Happiness B. Desire C. Politeness D. Compassion https://greatergood.berkeley.edu/quizzes/ei_quiz
  23. 23. 18. This face is expressing A. Sadness B. Shame C. Embarrassment D. Love https://greatergood.berkeley.edu/quizzes/ei_quiz
  24. 24. 19. This face is expressing A. Guilt B. Sadness C. Pain D. Disgust https://greatergood.berkeley.edu/quizzes/ei_quiz
  25. 25. 20. This face is expressing A. Satisfaction B. Flirtatiousness C. Love D. Compassion https://greatergood.berkeley.edu/quizzes/ei_quiz
  26. 26. Answers 1. B - Fear 2. C - Happiness 3. C - Anger 4. A - Embarrassment 5. A - Pride 6. C - Surprise 7. D - Contempt 8. C - Disgust 9. C - Flirtatiousness 10. D - Pain 11. A - Compassion 12. A - Amusement 13. B - Interest 14. A - Sadness 15. D - Desire 16. D - Shame 17. C - Politeness 18. C - Embarrassment 19. C - Pain 20. C - Love
  27. 27. Bad score?…don’t worry! “Only 36 percent of the people we tested are able to accurately identify their emotions as they happen.” Bradberry, Travis Emotional Intelligence 2.0
  28. 28. So, why study emotions? https://youtu.be/B-ieqbSSrnY
  29. 29. https://www.lifehack.org/articles/communication/emotional-intelligence-why-important.html
  30. 30. So, is EQ > IQ? “…people with the highest levels of intelligence (IQ) outperform those with average IQs just 20% of the time, while people with average IQs outperform those with high IQs 70% of the time. Decades of research now point to emotional intelligence as the critical factor that sets star performers apart from the rest of the pack.”  Travis Bradberry 
 Emotional Intelligence 2.0
  31. 31. So, it EQ everything then? “As the head of research at a global executive search firm put it, “CEOs are hired for their intellect and business expertise - and fired for a lack of emotional intelligence.” Daniel Goleman. Emotional Intelligence.
  32. 32. OK, what is “EI”? •“How we manage ourselves and our relationships” - Daniel Goleman •“Emotional Intelligence Is the Other Kind of Smart.” - Travis Bradberry
  33. 33. Let’s play a game!
  34. 34. How the brain works? Pic: Emotional Intelligence 2.0
  35. 35. Four core skills
  36. 36. Personal Competence Personal competence is made up of your self-awareness and self-management skills, which focus more on you individually than on your interactions with other people. Personal competence is your ability to stay aware of your emotions and manage your behavior and tendencies. • Self-Awareness is your ability to accurately perceive your emotions and stay aware of them as they happen. • Self-Management is your ability to use awareness of your emotions to stay flexible and positively direct your behavior.
  37. 37. Social Competence Social competence is made up of your social awareness and relationship management skills; social competence is your ability to understand other people’s moods, behavior, and motives in order to improve the quality of your relationships. • Social Awareness is your ability to accurately pick up on emotions in other people and understand what is really going on. • Relationship Management is your ability to use awareness of your emotions and the others’ emotions to manage interactions successfully.
  38. 38. Signs of high EQ • You think about feelings • You pause • You strive to control your thoughts • You benefit from criticism • You show authenticity • You demonstrate empathy • You praise others • You give helpful feedback • You apologize • You forgive and forget • You keep your commitments • You help others • You protect yourself from emotional sabotage https://www.inc.com/justin-bariso/13-things-emotionally-intelligent-people-do.html
  39. 39. Signs of low EQ • Getting into lots of arguments • Not understanding how others feel • Thinking that other people are overly sensitive • Refusing to listen to other’s point of view • Blaming others for mistakes • An inability to cope with emotionally-charged situations • Sudden emotional outbursts • Difficulty maintaining friendships • Lack of empathy https://www.verywellmind.com/signs-of-low-emotional-intelligence-2795958
  40. 40. How to develop EQ • Manage your negative emotions • Be mindful of your vocabulary • Practice empathy • Know your stressors • Bounce back from adversity https://www.forbes.com/sites/ashleystahl/2018/05/29/5-ways-to-develop-your-emotional-intelligence/#55a50bbf6976
  41. 41. Recap https://icebreakerideas.com/emotional-intelligence-test/
  42. 42. References • Strategies to become more emotional intelligent - Daniel Goleman, https://youtu.be/ pt74vK9pgIA • https://www.lifehack.org/articles/communication/emotional-intelligence-why- important.html • https://youtu.be/B-ieqbSSrnY • https://youtu.be/F2hc2FLOdhI • https://www.forbes.com/sites/travisbradberry/2014/01/09/emotional-intelligence/ #6a9f44c91ac0 • http://www.talentsmart.com/articles/

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