Find out more about McKesson Managed Services including application hosting, application services, infrastructure services, strategic outsourcing and computing solutions.
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McKesson Managed Services
1. McKesson Managed Services ™
FPO
Accelerating the Success of Healthcare Information Technology
APPLICATION HOSTING
APPLICATION SERVICES
INFRASTRUCTURE SERVICES
STRATEGIC OUTSOURCING
COMPUTING SOLUTIONS
2. Addressing Today’s Healthcare IT Challenges
The IT challenges facing today’s healthcare organizations are numerous; increasing regulatory demands,
capital constraints, managing the risks associated with the accessibility, security and storage of critical data,
and difficulties attracting and retaining top talent to deploy applications and manage IT infrastructure.
McKesson Managed Services™
The McKesson Managed Services™ portfolio
empowers healthcare organizations to
improve their ability to deploy and manage
critical applications and IT systems, while
optimizing costs and minimizing risk —
driving beneficial outcomes for the patient
and your organization.
Solutions Beyond Software
For more than 30 years, McKesson has
provided the nation’s leading healthcare
organizations with the technology solutions
and support that allow caregivers to spend
more time in direct patient care and enable
business personnel to improve operational
productivity. We understand, and can
anticipate, the needs of your organization’s McKesson delivers a comprehensive portfolio of technology, service and
IT department today and tomorrow. As the support offerings to proactively address the increasing demands placed on
healthcare industry continues to evolve, healthcare IT organizations.
McKesson is focused and prepared to help
drive the future of IT — ideally positioned as APPLICATION HOSTING: Remote hosting and disaster recovery for
your preferred partner for success. McKesson applications
APPLICATION SERVICES: Augment customer resource requirements to
McKesson Managed Services enables you
accelerate application implementations and upgrades
to enhance and expand the capacity of
and provide ongoing application support
your existing IT resources to accelerate
the implementation and optimization INFRASTRUCTURE SERVICES: One-time and ongoing technical support services
of McKesson applications. By using best to upgrade and manage on-premise IT infrastructure
practices, talent and tools, McKesson STRATEGIC OUTSOURCING: Comprehensive management of the hospital
provides flexible and scalable solutions IT department
that maximize the total value of IT within COMPUTING SOLUTIONS: Application certified computing solutions, such as
a predictable cost structure. And as a servers, storage and peripherals
comprehensive provider, McKesson offers
the continuity of a single-vendor solution to Our dedicated team of experienced professionals will work with you to
improve operational performance and lower understand your unique needs and determine the ideal solutions to help your
total cost of ownership. organization achieve its objectives.
3. APPLICATION HOSTING
APPLICATION HOSTING
World-class data centers geographically separated in low-risk regions for seismic and flood activity. Tier 3+
stability certification. Redundant critical facility systems for power, fire and heat removal. 46,000-square-
feet of raised floor.
When factoring in capital expenditures, limited IT resources, complex infrastructure
management, regulatory requirements, data center build-out costs and disaster recovery,
opting for McKesson’s Application Hosting services has become a key success factor for
many healthcare organizations.
With advanced hosting capabilities at McKesson’s world-class data centers, we deliver a
The freedom
secure and reliable application-hosting environment. Supported by our superior application to focus on
expertise, we enable your team to focus on healthcare strategy, business continuity and patient care
patient care.
— not your IT
Predictable cost: infrastructure.
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– Fixed monthly fee
– Reduced capital outlay
Proactive system monitoring
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Ongoing hardware and infrastructure support
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24x7x365 Level 2 support
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Reference architecture providing a standardized and secure infrastructure
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Performance-based service level agreements
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Highly available infrastructure:
– Redundant communication lines between the organization and McKesson’s data center
– Optional disaster recovery services
4. APPLICATION SERVICES
APPLICATION SERVICES
Today’s healthcare organizations face the significant challenge of implementing, integrating
and supporting complex application systems in a rapidly evolving technical environment.
Accelerated Services
McKesson provides expert staff augmentation to help you address resource challenges
when implementing and upgrading McKesson applications.
Supplement customer resources or skill sets to successfully implement or upgrade
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critical applications
Access to experienced resources with an unparalleled depth and breadth of McKesson
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applications and healthcare operational expertise
Project-based services with a defined scope, timeframe and deliverables
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Predictable costs with fixed-fee agreements
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Effective knowledge transfer for IT staff to ensure a smooth migration to the new or
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upgraded systems and high user acceptance
Expert resources
to facilitate the Application Management Services
implementation, McKesson provides you with expert ongoing remote support to manage your McKesson
upgrade or long- applications.
term support Access to industry best practices and McKesson application expertise:
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of McKesson – Application support
– Interface support services
applications. – Technical services
Predictable costs with fixed-fee agreements
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Levels out the peaks and valleys of supporting McKesson applications
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24x7x365 Level 2 support
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5. INFRASTRUCTURE SERVICES
INFRASTRUCTURE SERVICES
Your applications are only as good as the infrastructure they run on. To maximize your
investment, McKesson offers an array of infrastructure service options that encompass operating
system and database support, integration services, technical services and network connectivity.
SystemCareSM
SystemCareSM is a cost-effective service that encompasses the augmented support that
every hospital needs. Our application, integration and technology expertise provides your
organization with the high level of service needed to ensure the availability and reliability of
McKesson applications.
SystemCare includes:
Remote system, network and database administration
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Proactive system monitoring
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Dedicated McKesson resource for incident response and problem management
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24x7x365 Level 2 support
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Operating system and database updates for approved application servers
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Access to customer-specific dashboard for key system information
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Technical Services Ensure optimum
McKesson provides certified, industry-leading resources with healthcare expertise for the McKesson
technical service needs of your projects. Domain expertise available for Citrix, virtualization,
application
clustering, network and storage.
performance and
infrastructure
availability.
6. STRATEGIC OUTSOURCING
STRATEGIC OUTSOURCING
McKesson understands the changing role of IT in the healthcare continuum and offers a
host of services to support your organization and help drive meaningful change.
We assume full responsibility for your IT function/staff using a combination of on-site
and remote support offerings, industry-leading capabilities, best practices and resources,
while reducing risk and improving the operational performance of IT investments.
Committed partnership with accountability for success
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Manages IT department, systems, resources and provides overall support services
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Protects and optimizes existing IT investments, while gaining predictability in IT
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operating expense
Optimized support structure tailored for McKesson application requirements, as well
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as support for third-party applications
Comprehensive
management
of the hospital
IT department.
7. COMPUTING SOLUTIONS
COMPUTING SOLUTIONS
When upgrading and installing enterprisewide technology — servers, storage and
peripherals — the lack of application-certified solutions can cause project delays and
unpredictable software outcomes.
McKesson’s vendor-certified engineers guarantee that our computing solutions will match
your application requirements, as well as your data center’s space, power and network
connectivity requirements. Our computing solutions include hardware, maintenance,
staging and project coordination.
Single source for application-specific and enterprise computing solutions
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“Solution Guarantee” — McKesson accountability for the complete solution
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Access to domain expertise from industry-leading and healthcare-knowledgeable
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technical resources
Enhances application performance for increased system uptime and reliability
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Reduces system configuration and staging complexity
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Improved
application
performance
with certified
solutions for
your on-premise
environment.
