Meaning and concept of Emotional Intelligence, characteristics, EI Competencies and behavioral indicators, role of teachers in promoting emotional intelligence in students.

2. Emotional Intelligence
Dr. ManjuN. D
AssistantProfessor
SVKNational Collegeof Education
Shimoga -577201

3. Emotional Intelligence
• The term “Emotional Intelligence” was first
coined by Salovey of Yale University and Mayer of
the University of New Hampshire in 1990.
• They described Emotional Intelligence as a form
of social intelligence that involves the ability to
monitor one‘s own and other‘s feeling and
emotions, to discriminate among them, and to
use this information to guide one‘s thinking and
action.

4. Meaning and Concept of Emotional Intelligence
• The term emotional intelligence was popularized
in 1995 by psychologist and behavioral science
journalist Dr. Daniel Goleman in his
book, Emotional Intelligence.
• Dr. Goleman described emotional intelligence as
a person's ability to manage his feelings so that
those feelings are expressed appropriately and
effectively.
• According to Goleman, emotional intelligence is
the largest single predictor of success in the
workplace.

5. • Emotional intelligence (EI), also known
as Emotional quotient (EQ) and
• Emotional Intelligence Quotient (EIQ), is the
capability of individuals to recognize their own
emotions and those of others, discern between
different feelings and label them appropriately, use
emotional information to guide thinking and
behavior, and manage and/or adjust emotions to
adapt to environments or achieve one's goal(s)

6. • According to Freedman “Emotional Intelligence is a
way of recognizing, understanding, and choosing
how we think, feel, and act.
• It shapes our interactions with others and our
understanding of ourselves.
• It defines how and what we learn; it allows us to set
priorities;
• it determines the majority of our daily actions.
Research suggests, it is responsible for as much as
80% of the “success” in our lives”.

7. Characteristics of emotional intelligence
• Daniel Goleman, an American psychologist,
developed a framework of five elements that define
emotional intelligence:
1. Self awareness: People with high EI understand
their emotions and they don’t let their feelings
rule them. They know their strengths and
weaknesses, and they work on these areas so they
can perform better.
2. Self regulation: This is the ability to control
emotions and impulses. People who self regulate
typically don’t allow themselves to become too
angry or jealous, and they don’t make impulsive,
careless decisions. They think before they act.

8. 3. Motivation: People with a high EI are willing to defer
immediate results for long-term success. They are
highly productive, love a challenge, and are effective in
whatever they do.
4. Empathy: This is the ability to identify with and
understand the wants, needs, and viewpoints of those
around you. Empathetic people avoid stereotyping and
judging too quickly, and they live their lives in an open,
honest way.
5. Social skills: People with strong social skills are typically
team players. Rather than focus on their own success,
they help others to develop and shine. They can
manage disputes, are excellent communicators, and are
masters at building and maintaining relationships.

10. EMOTIONAL INTELLIGENCE COMPETENCIES AND
BEHAVIOURAL INDICATORS
• The five emotional competencies included in the
Administrative Competency Framework are designed to
identify those behaviours that indicate an individual’s
ability to perceive, identify and manage emotion, in
them self and in others.
1. Understanding Yourself:
– Possesses a strong sense of own self-worth and capabilities
– Has a guiding awareness of own objectives, values and goals
– Understands the links between own feelings and what is
subsequently thought, said or done
– Reflective, open to learning from previous experiences
– Open to candid and honest feedback, new perspectives,
continuous learning and self-development
– Self-confident, self-assured, decisive and able to make
decisions despite uncertainty and pressures

11. 2. Understanding Others
• Senses and seeks to understand others’ feelings
and perspectives, and takes an active interest in
their concerns
• Anticipates and understands the needs of the
internal/external customer
• Supports others to develop, and acknowledges
their strengths and accomplishments
• Respects and relates to people from varied
backgrounds, Challenges bias and intolerance
• Is sensitive to informal power structures, key
relationships and social networks

12. 3. Managing Yourself
• Maintains self-control and stays composed and
focused in situations of pressure or stress
• Maintains standards of honesty and integrity, act
ethically and builds trust through reliability
• Conscientious, accepts responsibility for
managing own performance, actions and
emotions
• Is flexible, and can adapt to changing situations
or in response to obstacles
• Displays initiative and optimism

13. 4. Managing Your Relationships with Others
• Demonstrates effective tactics of persuasion and influence
• Fosters open and honest communication, and seeks mutual
understanding
• Leads by example, and guides the performance of others
• Challenges the status quo and acknowledges/champions
the need for change
• Can handle difficult situations and people with diplomacy
and tact
• Cultivates and maintains extensive formal/informal
networks, and seeks out mutually beneficial relationships
• Works with others towards shared goals

14. 5. Motivating Yourself
• Results-orientated, with a high drive to meet
their personal objectives and standards of
excellence
• Aligned to the goals of the University
• Uses initiative to recognise and acts on
opportunities to create benefit or advantage
• Persists in pursuing goals despite challenges,
obstacles or setbacks
• Is driven by hope of success rather than fear of
failure

16. Role of Teachers in Promoting Emotional Intelligence
• Teachers playa very important role in a student's
life. It is to a great extent, the teachers who decide
the shape a student's life will take.
• So it is very necessary to be adequately equipped
with resources that will make the teacher a perfect
role model to the students.
• Today's teachers should be able to demonstrate
good intellectual, moral, emotional, social
development and promote the same among the
students.

17. • Teaching is the profession that shapes education. It is
the essential profession, which makes all other
professions possible, well- qualified, caring and
committed.
• Teachers will improve curricula, assessments, safe
school and highest standards in the world.
• Emotional intelligence is the ability to recognize the
emotions, their relationships, to reason out and solve
the problems.
• Teachers' goal is to provide an atmosphere where flow
occurs easily and the students are totally engaged in
learning. Here teaching plays a vital role in developing
emotional intelligence among students.
• Professional success mainly depends upon the
combination of the two, the intelligence and skills, one
possess in our work.

18. • Professionalism demands teachers to be innovative in
their attitude, flexible in their approach, always
refreshing themselves with the day to day development
in their subject area.
• At the same time they should be capable of recognizing
the value of human potentials, understanding the
diverse needs of learners and provide enriched
environment for their growth. In essence, the dream of
learning society becomes real only when the teachers
are well equipped with moral, professional, emotional,
intellectual, and practical and communication skills.
• Therefore teachers must do extra efforts promote to
emotional intelligence among their adolescent
students. The teacher has to create emotional
atmosphere in the classrooms.