4. INTRODCTION:
It’s a part of civility. Its how you behave or
how you present yourself before others. there
are certain etiquette rules in every aspect of
social life, because it is otherthan “ME AND I".
here we are going to deal with social and
multicultural etiquette.
5. To succeed in business world
• Professional image
• People skill
• Etiquette IQ
6. Social etiquette
• Part of softskills,a skill which make you
marketable in the business world.
• Once you establish it you become example to
others.its contagious.
• Help to build better relationships more quickly
7. How to present yourself:
• Smile
• Dresscode
• Attire
• Bodylanguage
• Greetings
• Intoductions
• name game
14. People skills
• 85% success in a business depend upon
people skills.
• Work with peoples of 4 generations,different
ways of
expectations,communications,language,diff
things to make angry,happy..etc
16. • Shake hand and say your name
• Make intorductions
• Develop conversation skills
• Be an active listner
17. Greetings
• Shakehands
• 3-4 times
• Distance
• Eye contact
• Thumps up
• Stand up
• Parallel to floor and ceiling
• Wait…..gentleman
18. Don’ts
• No double handshakes
• No barriers
• If you get additional slam donot return it
19. Intorductions
• Identify MIP
• Say MIP’s name first
• Introduce others to MIP
• Eg:Ms CEO I would like to introduce Mr. X
20. NAME GAME
• Right side up
• Never shake hand without saying your name.
• Ask for pronounciation
• Use name during convrsation
• Its ok to look to name badge
• Use name to say good bye
21. Conversation and exit strategy
• Prepare for ocassion
• Brief,specific
• Answer questions
• Donot be too modest
• No gosssips
24. Receptions
• Look at the table first
• Donot take too much food in the plate
• Donot directly sit
• Donot put any personal belongings on the
table.
25. Receiving lines
• Hand bags,brief cases on left hand.
• Eye contact
• Give your first and last name
• No lengthy conversations
• No business cards,no photos