SKILupday devopsinstitute - AIOps - Marco Coulter - AIOps Stepping Stones

1. Marco Coulter Technical Evangelist AppDynamics @marcocoulter marco@appdynamics.com AIOps Stepping Stones

2. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2 #about_marco Marco Coulter Technical Evangelist @marcocoulter marco.coulter@appdynamics.com www.appdynamics.com/blog/author/marco-coulter/ bit.ly/techwhisperer

3. AppDynamics is now part of Cisco. © 2018 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 3 q “We react to performance events each time they happen” q ”We proactively learn from past events to improve our processes” q “We use data to predict imminent events” q “We use data to preemptively optimize our outcomes” Reality check: which quote best matches you?

4. AppDynamics is now part of Cisco. © 2018 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 4 Full report at: http://ow.ly/kI1X30nlXkc or https://connectedfutures.cisco.com/report/transforming-it-operations-for-business-value/ 27% 33%7% 26% 38% 22% 14% 33% Reactive Proactive Predictive Preemptive Today In two years Self-assessment:

5. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 5 Machine Learning Reality Check What is AIOps Deciding What to Automate AIOps Adoption Journey Chapters:

6. Let’s talk about Artificial Intelligence and Machine Learning

8. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 8 @ m a r c o c o u l t e r 8 Traditional Programming vs. Machine Learning T R A D I T I O N A L , R U L E S - B A S E D Live data Program Output A I O p s – H o w W e W i l l S u r v i v e D e v O p s

9. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 9 @ m a r c o c o u l t e r 9 Traditional Programming vs. Machine Learning 101000 0110 0 11000011100 1 1001 1101 111 T R A D I T I O N A L , R U L E S - B A S E D M A C H I N E L E A R N I N G Training data Input Libraries Program (Model) Live data Program Output A I O p s – H o w W e W i l l S u r v i v e D e v O p s

11. Ok, I now grok AI/ML, but … umm, what is AIOps?

12. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 12 Transform your monitoring with unified full-stack coverage & cross-domain correlation The AIOps Platform Ingest & Correlate Detect & Alert Query & Visualize Diagnose & Remediate

13. AppDynamics is now part of Cisco. © 2018 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 13 13 Have you manually set health rules or thresholds for a performance monitor?

15. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 15 § Map traditional and cloud-native apps & infrastructure with dynamic topology § Unlock analysis across domains AIOps: Correlate Business Transaction 24 Business Services 97 Data Centers 2 Clusters 10 Deployments 9 Events 201 Payment Service Alerts 13 Incidents 2 Processes 21 Volumes 2 Databases 1 Virtual Machines 4 Networks 9 Containers 7

18. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 18 AIOps: Automated Triage 950 900 850 800 750 700 650 600 550 500 450 400 300 350 400 450 500 550 600 ART Q95ART(ms) Problem 1 Problem 2

21. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 21 AIOps: Correlates anomalies and events to identify the most suspicious causes

22. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 22 AIOps: Query & Visualize Context SELECT * FROM "servers" WHERE “service” == ‘payment-service’ AND "__time" >= CURRENT_TIMESTAMP-INTERVAL '3' DAY ORDER BY "__time" DESC Payment Service

23. AIOps: Security Domain

24. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 24 AIOps Use Case: Remediation ACTIONVISIBILITY INSIGHT • Identify slow application response time • Measure business impact to performance degradation $

25. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 25 AIOps Use Case: Remediation ACTIONVISIBILITY INSIGHT $ Know exactly why the resource is constrained Know the right action to take (Place, Scale, Move, Configure, Start/stop, Match/Purchase RI) CWOM Automates Actions

26. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 26 AIOps Use Case: Remediation ACTIONVISIBILITY INSIGHT Automate workload placement and sizing to guarantee customer experience $ Underutilized Move Reconfigure Start SERVER CAPACITY Over Capacity

27. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 27 Timeseriesandeventsdata RCA Alerting API Correlation engine AI/ML Access and query The Central Nervous System for IT Incident response Resource scaling Cost optimization Network provisioning Security enforcement Visibility Insight Action Feedback Loop Data Center Cloud (public/ private) Security Application Network Business Infrastructure User Experience

28. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 28 Timeseriesandeventsdata RCA Alerting API Correlation engine AI/ML Access and query The Central Nervous System for IT Incident response Resource scaling Cost optimization Network provisioning Security enforcement Visibility Insight Action Feedback Loop Data Center Cloud (public/ private) Security Application Network Business Infrastructure User Experience

29. Automation Decision Criteria

35. AIOps Adoption Journey

38. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 38 AIOps Adoption Journey DEVELOP DEPLOY MONITOR ANALYZE REPAIR AIOps DevOps CI/CD pipeline Intelligent Alerts Event Correlation Optimization Auto-RemediatePredictive RCA

39. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 39 •AIOps brings immediate relief to engineering burden •Cross domain strategy •Automate the complex & mundane •Build your skills from ‘I’ to ‘T’-shaped •Augment yourself! AIOps Stepping Stones

40. AppDynamics (Part of Cisco). © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 40 Questions & Links • Is Your IT Workforce Ready For AIOps? https://www.forbes.com/sites/appdynamics/2019/03/11/is-your-it- workforce-ready-for-aiops/#5ff583f2b005 • https://www.appdynamics.com/blog/aiops/slowdown-new-outage-sinto/ • Writing on AIOps - https://www.appdynamics.com/blog/aiops/ • https://tech-whisperer.com/category/strategy/ • Transforming IT Operations for Business Value http://ow.ly/kI1X30nlXkc

41. THANK YOU! Meet me in the Network Chat Lounge for questions AIOps Stepping Stones AIOps Stepping Stones

42. Marco Coulter Technical Evangelist AppDynamics @marcocoulter marco@appdynamics.com AIOps Stepping Stones

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