Marco Gold Standard

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A look into the culture that makes Marco a great place to work.

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Marco Gold Standard

  1. 1. Gold Standard Marco culture. We set the bar high.
  2. 2. cul•ture [kuhl-cher] noun 1. a set of shared beliefs, values and practices.
  3. 3. Here’s what defines our culture...
  4. 4. We get it done. And we have the results to prove it.
  5. 5. Life is like a box of chocolates. We’ve been surveying our customers since Forrest Gump premiered on the big screen back in ‘94.
  6. 6. Live-call answer rate98%
  7. 7. Of our customers would recommend Marco 92%
  8. 8. Of service issues are resolved remotely 97%
  9. 9. We’re risk-takers. We make bold moves. If we fail, we learn and move on.
  10. 10. Try, try again. I do not dwell on the past. I remind myself that our future depends on fresh ideas and new opportunities. Jeff Gau, CEO “ “
  11. 11. Bold moves take big bucks. Before we even had our first cloud customer, we invested seven figures on infrastructure.
  12. 12. Leadership is more than just a title. At Marco, we recognize leaders outside the org chart.
  13. 13. It’s like school without the crappy lunch. So we’ve created our own special sauce for training emerging leaders throughout the organization.
  14. 14. Of our employees feel they are given a lot of responsibility 95%
  15. 15. All of our employees are given opportunities to lead. Just ask ‘em.
  16. 16. Not all of us own a classic car, but we are all driven. We always strive to top our last move.
  17. 17. We’re going through a growth spurt. In the past five years, we’ve acquired 21 companies and added 675 new employees.
  18. 18. We seek out industry benchmarks. And challenge them.
  19. 19. We do what’s right. No excuses.
  20. 20. To us, integrity is a verb. It’s about doing business with people you trust.
  21. 21. We don’t condone Goldilocks’ behavior. In fact, our CEO teaches an ethics course to all employees. Eat your own porridge.
  22. 22. We tell the truth. It’s easier and you don’t have to remember what you said. Jeff Gau, CEO “ “
  23. 23. Innovation is not optional. We’re always looking around corners.
  24. 24. We started out selling typewriters. Now we’re in the cloud. Ch-Ch-Ch-Ch-Changes.
  25. 25. Implementing the next big thing. That’s what we do.
  26. 26. We listen louder. Your voice will be heard.
  27. 27. It’s not about us. It’s about you.
  28. 28. We hear ya cluckin’ big chicken. We offer endless combinations of technology solutions. How do you like your eggs?
  29. 29. We don’t keep secrets. Being transparent is how we roll. Blemishes and all.
  30. 30. We expose ourselves every day. We practice financial transparency and make our numbers available to all employees.
  31. 31. We publish the playbook. Because we play better when the entire team knows the game plan.
  32. 32. Customers are really everything. It’s that simple.
  33. 33. We give our customers VIP treatment. We validate our service monthly so you get the best experience... without the big, scary bouncer guy.
  34. 34. Unlike your ex-girlfriend, we’re willing to work on it. We’ve developed an escalation process to resolve issues. It’s not you, it’s us.
  35. 35. We value smarts. Smart people. Smart technology. Smart solutions.
  36. 36. If you have a technology question, there’s a 580% chance we have the answer. Ask one of our 580 technical experts - they’ll know what to do. How ‘bout those odds?
  37. 37. At Marco, the geeks sit at the cool table. #winning #certifiedcool #rocketscience #smartypants #savepocketprotectors
  38. 38. Doing ‘good’. We believe in giving back to our communities.
  39. 39. Volunteering is priceless. We even pay our employees for volunteering on company time.
  40. 40. 1,000 The number of years it takes one cartridge to decompose. Good thing we recycle.
  41. 41. It takes money, honey. We are committed to donating to our local communities.
  42. 42. Our employees rock. So we do our best to keep them happy.
  43. 43. We know you have a life outside of work. Go live it.
  44. 44. We actually enjoy our employee events. We have so much fun it hurts. We actually enjoy our employee events. We have so much fun it hurts.
  45. 45. Venti, iced, skinny, hazelnut macchiato, sugar-free syrup, extra shot, light ice, no whip. Our benefits can be as customized as your coffee.
  46. 46. We want you to enjoy your retirement. We’ll match dollar for dollar up to 5% of your 401k contribution. Bingo, anyone?
  47. 47. We’re not the only ones who think this is a great place to work.

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