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CLICKS THAT COUNT
Maren Dougherty, Senior Editor
Balboa Park Online Collaborative
Presentation Overview

             -    AdWords Introduction
             -    Campaigns
             -    Ad Groups
             -    Keywords
             -    Conversion Tracking
             -    Questions




                                     @MarenReport | @bpoc_sd
Free Google text ads for nonprofits




                                -  $1 CPC max bid
                                -  Restrictions




                                         @MarenReport | @bpoc_sd
In-kind ad spend per month


$10,000
 $9,000
 $8,000
 $7,000
 $6,000
 $5,000
 $4,000
 $3,000
 $2,000
 $1,000
     $-
                  Maximum spend                  Average grantee spend

          Source: http://www.google.com/grants/details.html        @MarenReport | @bpoc_sd
For the past 12 months, BPOC monthly ad spend
has been above $9k/month




Since we received the grant in Nov. 2009, Google has provided Balboa Park
with:

More than 22   million impressions
More than 380,000 clicks

For a total value of more than $220,000

                                                             @MarenReport | @bpoc_sd
Makes up about 10 % Balboapark.org traffic




                                  @MarenReport | @bpoc_sd
ACCOUNT STRUCTURE

              CAMPAIGN                                    CAMPAIGN
             Daily budget                                Daily budget
          Language targeting                          Language targeting
           Location targeting                          Location targeting
          Networks & devices                          Networks & devices
           Start & End dates                           Start & End dates


   AD GROUP              AD GROUP              AD GROUP               AD GROUP
One set of keywords   One set of keywords   One set of keywords   One set of keywords
 One or more ads       One or more ads       One or more ads       One or more ads




                                                                  @MarenReport | @bpoc_sd
ACCOUNT STRUCTURE - EXAMPLE

            Toulouse-Lautrec Show                                    Youth Summer Camps
              Daily budget: $300/day                                    Daily budget: $300/day
            Language targeting: English                               Language targeting: English
          Location targeting: United States                         Location targeting: United States
             Networks: Google Search                                   Networks: Google Search
                     Devices: All                                              Devices: All
  Start & End Dates: April 2012 – December 2012             Start & End Dates: January 2012 – August 2012

        Exhibition              French Film Nights          Photography Camp               Painting Camp

French posters, french art     free things to do in LA,   Photography camps in LA,     Painting camps in LA, Los
 posters, toulouse lautrec         film festivals LA,     summer camps for middle      Angeles painting camps,
exhibitions, henri toulouse,     independent film LA         school kids, low cost     youth summer art camps,
  tolose loutrec, talouse                                       summer camps               youth art camps
          lautrec




                                                                                     @MarenReport | @bpoc_sd
- Campaign walk-through
                          @MarenReport | @bpoc_sd
CREATE GREAT CAMPAIGNS

                                                       Example: Museum
-    Exhibitions                                           of Art
                                                               Campaigns
-    Educational Programs                              Visit the Museum (English)
                                                      Visit the Museum (Spanish)
-    Museum Store                                       Toulouse-Lautrec Show
                                                             Van Gogh Show
-    Seasonal Offerings                                 Marcel Duchamp Show
                                                        After-School Programs
-    Themes                                               Field Trip Programs
                                                      Distance Learning Program
-    Special Membership Groups                               Summer Camps
                                                              Museum Stores
                                                            Free Summer Fun
-    Event Venues                                        Young Friends Group
                                                       Weddings at the Museum


             EXERCISE | Jot down a list of 10-15
            campaigns for your institution. Include
               language & location targeting.
                                                      @MarenReport | @bpoc_sd
WRITE EFFECTIVE ADS
                      Example: Museum of Art’s
                        Toulouse Lautrec Show
                      Ad Groups (create 2-3 ads
                           for each one):

                          Visit the Exhibition
                          French Film Nights
                      French Art Education Series
                        Member Trip to France




                      @MarenReport | @bpoc_sd
ADS THAT GET CLICKS

-    Strong call to action
-    Careful selection of a destination URL
-    Create 3-4 ads per ad group (let Google
     figure it out)




           EXERCISE | Write an ad for one of
           your ad groups. What’s the call to
           action? What’s the destination URL?
                                                 @MarenReport | @bpoc_sd
GENERATE KEYWORDS. LOTS OF THEM.

                                                     Example: Museum of Art’s
-    Review website                                    Toulouse Lautrec Show

-    Include spelling errors, plurals & variations             Keywords
                                                             French posters
-    Be specific to get below the $1 CPC.                 French art posters
                                                     Toulouse Lautrec exhibitions
-    Aim to add 25+ keywords per ad group            Toulouse Lautrec San Diego
                                                       Toulouse Lautrec posters
                                                             Henri Toulouse
-    Negative keywords                                       Tolose Loutrec
                                                            Talouse Lautrec
-    Caps don’t matter                                   SD exhibition 2012
                                                       SD museum events 2012
                                                        San Diego french art
                                                      California Art events April




                                                     @MarenReport | @bpoc_sd
KEYWORD MATCH TYPES

Broad match: keyword                         San Diego photography camps
Ads show on similar phrases & variations     Photography lessons
                                             Summer camps
                                             San Diego photography
Phrase match: "keyword"
Ads show for searches that match the exact   ”Photography camps”
phrase                                       Youth photography camps
                                             Spring photography camps
                                             Summer photography camps
Exact match: [keyword]
Ads show for searches that match the exact   [Photography camps]
phrase exclusively                           Photography camps

                                             Negative match: -spring
Negative match: -keyword
Ensures your ad doesn't show for any
search that includes that term


                                                        @MarenReport | @bpoc_sd
FREE KEYWORD HELP

                                               Keyword brainstorming =
                                              good BUT not helpful to use
                                                 irrelevant keywords
                                              Irrelevant keywords result in
                                              low quality scores

                                              --Low SERP position

                                              --Pay more per click

                                              --Or don’t get shown at all.

                                              Google wants people to trust
                                              those ads.




      EXERCISE | Make a list of 30+
      keywords for one of your ad groups.
      Include phrases, spelling variations.
                                              @MarenReport | @bpoc_sd
TRACK CONVERSIONS




Ticket sales, Product sales, Enewsletter sign-ups,
Specific page views
                                                 @MarenReport | @bpoc_sd
Measure the ROI




       EXERCISE | Make a list of 3 actions
       you would want to track on your
       museum’s website.
                                             @MarenReport | @bpoc_sd
RESOURCES


Time
-    Initial Investment
-    Maintenance


Who can help?
-    Volunteers/Interns
-    Translators
-    Google
SIGN UP FOR A GOOGLE GRANT:
http://www.google.com/grants


QUESTIONS/COMMENTS:
Maren Dougherty
Senior Editor, Balboa Park Online Collaborative
619-819-9200 / mdougherty@bpoc.org

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Clicks that Count: Introduction to Google AdWords for Nonprofits

  • 1. CLICKS THAT COUNT Maren Dougherty, Senior Editor Balboa Park Online Collaborative
  • 2. Presentation Overview -  AdWords Introduction -  Campaigns -  Ad Groups -  Keywords -  Conversion Tracking -  Questions @MarenReport | @bpoc_sd
  • 3. Free Google text ads for nonprofits -  $1 CPC max bid -  Restrictions @MarenReport | @bpoc_sd
  • 4. In-kind ad spend per month $10,000 $9,000 $8,000 $7,000 $6,000 $5,000 $4,000 $3,000 $2,000 $1,000 $- Maximum spend Average grantee spend Source: http://www.google.com/grants/details.html @MarenReport | @bpoc_sd
  • 5. For the past 12 months, BPOC monthly ad spend has been above $9k/month Since we received the grant in Nov. 2009, Google has provided Balboa Park with: More than 22 million impressions More than 380,000 clicks For a total value of more than $220,000 @MarenReport | @bpoc_sd
  • 6. Makes up about 10 % Balboapark.org traffic @MarenReport | @bpoc_sd
  • 7. ACCOUNT STRUCTURE CAMPAIGN CAMPAIGN Daily budget Daily budget Language targeting Language targeting Location targeting Location targeting Networks & devices Networks & devices Start & End dates Start & End dates AD GROUP AD GROUP AD GROUP AD GROUP One set of keywords One set of keywords One set of keywords One set of keywords One or more ads One or more ads One or more ads One or more ads @MarenReport | @bpoc_sd
  • 8. ACCOUNT STRUCTURE - EXAMPLE Toulouse-Lautrec Show Youth Summer Camps Daily budget: $300/day Daily budget: $300/day Language targeting: English Language targeting: English Location targeting: United States Location targeting: United States Networks: Google Search Networks: Google Search Devices: All Devices: All Start & End Dates: April 2012 – December 2012 Start & End Dates: January 2012 – August 2012 Exhibition French Film Nights Photography Camp Painting Camp French posters, french art free things to do in LA, Photography camps in LA, Painting camps in LA, Los posters, toulouse lautrec film festivals LA, summer camps for middle Angeles painting camps, exhibitions, henri toulouse, independent film LA school kids, low cost youth summer art camps, tolose loutrec, talouse summer camps youth art camps lautrec @MarenReport | @bpoc_sd
  • 9. - Campaign walk-through @MarenReport | @bpoc_sd
  • 10. CREATE GREAT CAMPAIGNS Example: Museum -  Exhibitions of Art Campaigns -  Educational Programs Visit the Museum (English) Visit the Museum (Spanish) -  Museum Store Toulouse-Lautrec Show Van Gogh Show -  Seasonal Offerings Marcel Duchamp Show After-School Programs -  Themes Field Trip Programs Distance Learning Program -  Special Membership Groups Summer Camps Museum Stores Free Summer Fun -  Event Venues Young Friends Group Weddings at the Museum EXERCISE | Jot down a list of 10-15 campaigns for your institution. Include language & location targeting. @MarenReport | @bpoc_sd
  • 11. WRITE EFFECTIVE ADS Example: Museum of Art’s Toulouse Lautrec Show Ad Groups (create 2-3 ads for each one): Visit the Exhibition French Film Nights French Art Education Series Member Trip to France @MarenReport | @bpoc_sd
  • 12. ADS THAT GET CLICKS -  Strong call to action -  Careful selection of a destination URL -  Create 3-4 ads per ad group (let Google figure it out) EXERCISE | Write an ad for one of your ad groups. What’s the call to action? What’s the destination URL? @MarenReport | @bpoc_sd
  • 13. GENERATE KEYWORDS. LOTS OF THEM. Example: Museum of Art’s -  Review website Toulouse Lautrec Show -  Include spelling errors, plurals & variations Keywords French posters -  Be specific to get below the $1 CPC. French art posters Toulouse Lautrec exhibitions -  Aim to add 25+ keywords per ad group Toulouse Lautrec San Diego Toulouse Lautrec posters Henri Toulouse -  Negative keywords Tolose Loutrec Talouse Lautrec -  Caps don’t matter SD exhibition 2012 SD museum events 2012 San Diego french art California Art events April @MarenReport | @bpoc_sd
  • 14. KEYWORD MATCH TYPES Broad match: keyword San Diego photography camps Ads show on similar phrases & variations Photography lessons Summer camps San Diego photography Phrase match: "keyword" Ads show for searches that match the exact ”Photography camps” phrase Youth photography camps Spring photography camps Summer photography camps Exact match: [keyword] Ads show for searches that match the exact [Photography camps] phrase exclusively Photography camps Negative match: -spring Negative match: -keyword Ensures your ad doesn't show for any search that includes that term @MarenReport | @bpoc_sd
  • 15. FREE KEYWORD HELP Keyword brainstorming = good BUT not helpful to use irrelevant keywords Irrelevant keywords result in low quality scores --Low SERP position --Pay more per click --Or don’t get shown at all. Google wants people to trust those ads. EXERCISE | Make a list of 30+ keywords for one of your ad groups. Include phrases, spelling variations. @MarenReport | @bpoc_sd
  • 16. TRACK CONVERSIONS Ticket sales, Product sales, Enewsletter sign-ups, Specific page views @MarenReport | @bpoc_sd
  • 17. Measure the ROI EXERCISE | Make a list of 3 actions you would want to track on your museum’s website. @MarenReport | @bpoc_sd
  • 18. RESOURCES Time -  Initial Investment -  Maintenance Who can help? -  Volunteers/Interns -  Translators -  Google
  • 19. SIGN UP FOR A GOOGLE GRANT: http://www.google.com/grants QUESTIONS/COMMENTS: Maren Dougherty Senior Editor, Balboa Park Online Collaborative 619-819-9200 / mdougherty@bpoc.org