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A2BTransfers - #1 transfer company in Europe!

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A2BTransfers is a company that provides transfer booking services all over the world. We can propose our agents WEB account, White Label and XML integration with full opportunities.

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A2BTransfers - #1 transfer company in Europe!

  1. 1. Margarita Nazarova E-mail: mow@a2btransfers.com Tel: +7(916) 441 91 52
  2. 2. A2Btransfers was established in 2005. The A2Btransfers team has a wealth of experience behind them not just in the travel sector but also online industry, with the teams combined experience from companies including Medhotels.com, lastminute.com, Thomas Cook, Travelocity, Flight Centre and Virgin Atlantic Airways. In June 2012 A2Btransfers acquired Resorthoppa.com making them the largest transfer provider in the UK with over 3 million pax a year. Who we are..
  3. 3. About A2Btransfers • We are A2Btransfers.com and hoppa.com the market leader for airport transfers • We sell international airport transfers in 120 countries, in over 7500 resorts/destinations with a wider choice of destinations than any of our competitors • We offer our customers airport transfers, resort transfers, city transfers, port transfers and ski transfers • Over 3million passengers carried in 2015 • We provide a selection of vehicle transfer types from shuttle buses, coaches, private taxis, speedy shuttle and luxury vehicles • We are integrated on major IT distribution platforms • We are an innovative and high quality oriented service provider
  4. 4. USP’s that differentiate A2Btransfers.com • Diverse, strong, young team • Own in-house technology with scalable IT solution • Technical driven business streamlining the manual operation • Exclusive special offers and discounts with our suppliers • Product innovation including speedy shuttle services • Worldwide coverage • Flexible, easy and highly secure booking system • Free online cancellations and amendments • In-house call center available 24 hours a day, 7 days/week • Multilingual team and customer service – website available in over 37 languages
  5. 5. A transfer for everyone.. Shuttles Speedy Shuttles Private Wheelchair adapted Private Minibus Luxury/Executive
  6. 6. A transfer for Everyone.. Water taxis/shuttles – Will collect your client from the port or dock and transfer the client to the port or dock nearest to the designated hotel/resort. Luxury vehicle - Will collect your client from the airport, there will be a representative waiting for them in arrivals ready to escort them to their vehicle, which will be of a higher standard than a taxi. Private Transfer - This will be a private transfer and not shared with other passengers. The vehicle type will differ dependent on your party size. Upon arrival at your chosen airport or location an A2Btransfers/Resorthoppa representative will be waiting for you ready to take you directly to your designated location.
  7. 7. A transfer for everyone.. Shuttle Transfer – A great value option of travel. Shuttles run on scheduled times from airports with a max wait of 45 minutes. They run between Airports and Hotels only. Speedy Shuttle – A speedy and a great value way to travel. Express Shuttles run on scheduled times from airports with a max wait of 45 minutes. Express shuttle buses have a maximum of 4 Stops. They run between Airports and Hotels only.
  8. 8. Benefits of pre- booking a transfer Extra Service for your client Peace of mind Save hassle in resort Cheaper than local taxis Reliability Local contact details and emergency contact on voucher Instant confirmation and documentation Strict SLA’s in resort Benefits of pre-booking a transfer
  9. 9. Online administration and cancellations With our simple online tool you can amend or cancel a booking FOC outside of 48 hours Anything within 48 hours, please email admin@a2btransfers.com or use our new Fresh Desk Tool You can view your booking history, re-print vouchers/invoices, amend dates, pax numbers, name, hotel name and address details and update the request box
  10. 10. World leader Trusted partner of major OTAs Own technology Own call- centre Supplier reliability Innovative Transfers in 116 countries 37 languages and 25 currencies Wide range of transfer types High quality service Price competitive Friendly people to work with OUR BRAND PROMISES The largest international network of cities and resorts – and growing The best range of quality transport in every single location Highly competitive rates everywhere Round the clock, 24/7 support for you and your customers The latest technology support for ultra-smooth running Your reputation’s safe with us – guaranteed Page 07 - 19 BE SURE. BE GUARANTEED
  11. 11. Contacts and information We have our own in-house multilingual call centre based in the UK and South Africa. The operating times are as follows: You contacts for sales team in Moscow A2BTransfers Representative office for Russia, CIS and Eastern Europe countries: Margarita Nazarova +7(916) 441 91 52 Irina Bastrykina +7 926 729 13 06 E-mail: mow@a2btransfers.com
  12. 12. Operations Customer satisfaction KEY PERFORMANCE INDICATORS over 99% customer satisfaction levels • Questionnaires sent out automatically 4 days post travel • Automated weekly customer reports sent to management • Automated supplier report • Alert system in place - negative feedback monitored and actioned • Post holiday queries completed within 14 days • New developments to keep a smooth operation in-resort, such as private pick up times printed at the time of booking on the voucher and SMS texting for shuttles. Page 06 - 19 IT’S ALL SO EASY WITH A2B. AGENTS CAN QUICKLY AND EASILY LOG ON USING THEIR A2BTRANSFERS.COM PASSWORD Book in advance and save even more Instant online booking confirmation Free online cancellations and amendments
  13. 13. White Label • Downloading of all booking details and value monthly via white label, usernames and passwords. • Invoices to creditcontrol@a2btransfers.com payments made within 30 days by bank transfer. • Invoicing after month of travel • Tracking codes for google analytics. • Monthly reports with search 2 book ratio provided • Monthly reports with destinations and vehicle types provided. • Will review rates to help improve conversion. • New E-ticket available soon. • Dedicated account manager. • Group bookings available with no maximum numbers. • Half day tours coming soon • Specialised quotes team for tailor-made itineraries.
  14. 14. XML At A2B, we focus on technical resources and pride ourselves on been innovative. Our API is written and maintained online at www.a2btransfers.com/api in an easy to read format with clear examples. We own and maintain our own platform, this includes Microsoft ASP and XML. Our server uptime is 100% over the last 2 years and we complete all maintenance by our teams. Any maintenance that is done is ad-hoc and can vary in times/duration. Our average XML search response time is less than 1 second.
  15. 15. Some Partners who trust A2BTransfers.com IT’S ALL SO EASY WITH A2B. AGENTS CAN QUICKLY AND EASILY LOG ON USING THEIR A2BTRANSFERS.COM PASSWORD Book in advance and save even more Instant online booking confirmation Free online cancellations and amendments