Marge Wilaby

Colorado Springs, Colorado Area United States

Customer-focused Operations Director with over 15 years of experience in transforming service organizations

Technology / Software / Internet

Transformation: everyone is using that word these days. To me transformation is about focusing on customer experience while delivering business value. So many factors go into designing and operationalizing a transformational shift in the way you interact with customers. This is what I love to do and I have experience in large initiatives that were successful doing so. Key strengths include: - Implementing change management systems to ensure optimum end-to-end business results that align with business strategy and derive optimum ROI from Cap-Ex budgets. - Leading systems and process improvement from a solid base of business strategy/objectives utilizing business intelligence to ide...