1. MARIANA ALVES
2677 Old Bainbridge Rd. #1511, Tallahassee, FL 32303 C: (954)708-7028 mma13e@my.fsu.edu
PROFESSIONAL SUMMARY
Student bringing a strong work ethic, interpersonal skills and customer service expertise. Fluent in
Portuguese
SKILLS
Strong verbal communication Professional phone etiquette
Self-motivated Articulate and well-spoken
Team leadership Works well under pressure
Extremely organized Social media knowledge
Quick problem solver Critical thinker
Committed team player Fluent in Portuguese
CPR certification Skilled in call center operations
Adaptable learner Customer relations
WORK HISTORY
Executive Assistant to Office Manager, 06/2013 to 12/2014
Harpy Corporation D/B/A Phoenix Painting CO – Fort Lauderdale, FL
Posted receipts to appropriate general ledger accounts.
Reviewed all expense reports for accuracy and proper expense disclosure.
Reconciled vendor statements and handled payment complaints or discrepancies.
Answered and managed incoming and outgoing calls while recording accurate messages.
Screened all visitors and directed them to the correct employee or office.
Call Center Associate, Current
Cherry Communications – Tallahassee, FL
Entered numerical data into databases in a timely and accurate manner.
Completed at least 200 outgoing calls per evening.
Conducted approximately 50-60 polls and surveys per evening and entered the concurrent data
accordingly.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
EDUCATION
Bachelor of Science: Media/Communication Studies, Current
Bachelor of Science: Management, Current
Florida State University - Tallahassee, FL
GPA: 3.91
Recipient of Florida State University Freshman Scholarship
Recipient of The J.D. & Alice Butler Memorial Scholarship
Recipient of Bright Futures Scholarship
Continuing education in Japanese
International Baccalaureate Diploma: 2013
Deerfield Beach High School - Deerfield Beach, FL
GPA: 3.7/4.0
 Top 2% of class