2. Avaya Aura® integration
Single SIP routing engine
Consolidated mgmt platform
Hybrid network support for advanced telephony features
Single presence / IM server for hybrid network
Accelerate collaboration for targeted users with easy starter package
Avaya CS 1000 R7.5
Avaya Aura Integration
Collaboration Pack for CS 1000
Prepare for video with network wide bandwidth management via Session Manager.
Enhance serviceability response time and quality
Additional use cases for Collaboration Pack
Enhanced Serviceability, Quality and Avaya Aura integration
Avaya CS 1000 R7.6
Q1 CY2013
Avaya CS 1000 CY2010 to CY2014
Collaboration Pack v 1.1 & 1.2 for CS 1000
Generally Available
Committed
Future – Not Committed
Continued improvements to quality and stability
Improved Quality and Stability
Current & Future – Avaya
CS 1000 7.6 Service Packs
Enablers to help transitions to Avaya Aura or IP Office
Additional Collaboration Pack Enhancements
Other Futures Timing TBD
3. CS1000: R7.6 and Beyond
CS1000 R7.6 released March 2013
CS 1000 R7.6 will be the last feature release
We will continue to support and maintain the platform with a continued focus on Service Packs:
–Improve quality and stability
–Keep the platform current
–Enable Transitions
No End of Sale is planned for the CS 1000
We will continue to support the CS 1000 platform beyond the year 2020
Existing CS 1000 customers have many options
4. CS1000: R7.6 Current status HW & SW
CS1000 R7.6 released March 2013 ( SP 5 latest Service pack)
CS 1000 CPPM ,CPDC , CPMG, MGC, MGXPEC all current
CP PIV will be EOMS 2015
EoS DECT HW March 2014 ( DMC8 and SIP DECT )
EoS DECT handsets (all models) September 2014
EoS 2033 Conference phone, replacement with B179 (Konftel based)
New COTS servers in H1 2014 based on HP DL360G8
5. CS 1000 Lifecycle Status
Release
2010
2011
2012
2013
2014
2015
2016
2017
2018
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Rls 3.0
Rls 4.0
Rls 4.5
Rls 3.0/4.5 DSN
Rls 5.0
Rls 5.0 DSN
Rls 5.5
Rls 6.0
Rls 7.0
Rls 7.5
Rls 7.6
Software
GA (POI)
GA (POR)
EoS Notification
EoS
EoMS
EoSS
Notes:
1 – In order to align with the standard hardware lifecycle management policy, software expansions will be available on Rls 6.0 and newer SW for the 2 years following SW EoMS. These expansions will be subject to hardware availability.
2 – Subsequent lifecycle milestone dates still to be determined.
See Note 2
6. CS 1000 Lifecycle Status Processors
Processor
2010
2011
2012
2013
2014
2015
2016
2017
2018
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
CP-PIV
CP-PM
CP-DC
MGC
MG-XPEC
CPMG 32
CPMG 128
GA (POI)
GA (POR)
EoS Notification
EoS
EoMS
EoSS
See Note 2
See Note 2
See Note 2
See Note 2
See Note 2
See Note 2
See Note 2
Notes: 1 – EoS for hardware is explicitly End of Sale for new systems. Units will still be available for repair and expansions post EoS up to EoMS and sometimes beyond depending on HW availability. 2 – Subsequent lifecycle milestone dates still to be determined. 3 – In order to align with the standard hardware lifecycle management policy, software expansions will be available on Rls 6.0 and newer SW for the 2 years following SW EoMS. These expansions will be subject to hardware availability. 4 – Hardware expansions and hardware repair and return will be limited to availability after hardware EoMS.
7. SCENARIO 1: Extend Life Critical Communications
CS 1000s (R3.0); 60% digital phones
What CS 1000 Customers Are Doing Today
Customer Drivers
Action
Value
Hospital seeks to ensure support for life-critical telephony while preparing to trial UC capabilities.
•Keep CS 1000s –upgrade to R7.6
•Retain support for TDM phones
•Existing software support for current TDM allows for transition planning.
•Maintain support/stability and user experience while increasing security, control and speed of delivery
•Take advantage of Pass Plus as the basis for a long term transition to Avaya Aura
FUTURE:
8. SCENARIO 2: Add Lync Integration
CS 1000s (R7.5)
What CS 1000 Customers Are Doing Today
Customer Drivers
Action
Value
Medium Enterprise with a multiple sites has decided to implement a 3rd party Lync client.
Lync CAL licenses have already been purchased
•Keep CS 1000s –upgrade to R7.6
•Add Collab Pack 1.1
•Integrate to Microsoft Infrastructure via Avaya Client Access
•Existing CAL licenses do not need to be upgraded
•R7.6 ensures CS 1000 is on latest , and Extended support, release.
•Collab Pack 1.1 extends the diversity of clients supported and framework for future evolution
•ACA extends Lync: telephony presence, AAC7 can present video for active speaker in conferences
•Introduce new features provided by Collab Pack 1.1, extend collaborative feature set through Aura Architecture
FUTURE:
9. SCENARIO 3: Increase Collaboration - Refresh to SIP
One CS 1000 (R3), evolving to 2000+ Users
Customer Drivers
Action
Value
Get the value of a SIP-based infrastructure for current savings and future growth
•Replace older release of CS1000 with SIP-based Avaya Aura CM
•Establish SIP-based core
•Centralize management/applications
•SIP end points (Avaya Flare for PC)
•Implement Avaya Aura Conferencing
•Deploy RadVision Scopia solutions
•Upgrading to Avaya Aura could be less than maintaining/upgrading a current CS 1000 system
•Use ASIPP to protect software investment.
•Gain immediate efficiencies
•Establish infrastructure for mobility, collaboration
•Extend collaboration and mobility to additional employees as requirements change
FUTURE:
What CS 1000 Customers Are Doing Today
10. SCENARIO 2: Graceful Migration
CS1000s (R6.0) supporting 3,500+ users
What CS 1000 Customers Are Doing Today
Customer Drivers
Action
Value
Extend life of CS1000 during Contact Center transition.
Replace Octel.
Enhance integrations to 3rd party applications.
•Upgrade to R7.6 and Avaya Experience Portal
•Dual-server high-availability CM implemented for scalability.
•Session Manager for applications support and interoperability.
•Avaya Aura Messaging deployed
•Graceful migration to Avaya Aura
•Collaboration Pack for applications not on CS 1000.
•License value transferred using ASIPP.
•Reuse of 1100-series handsets (via future SIP firmware upgrade) = massive investment protection.
•Migrate users over to Avaya Aura environment with G-series gateways
•Re-deploy Call Center onto Avaya Aura
FUTURE:
SCENARIO 4: Graceful Migration to Aura CS 1000s (R6.0) supporting 3,500+ users
What CS 1000 Customers Are Doing Today
11. Customer Drivers
Action
Value
Enhance UC capabilities
Reduce operational costs
Ensure clear delineation with outsourced data infrastructure
•Avaya Aura/CM beside main CS 1000 with upgrade to 7.6, integrated via SIP.
•Main site only upgraded to R7.6—all that’s needed.
•G450s with Survivable Remotes at all branches for 100% feature availability during outages.
•Enhances employee collaboration
•Avaya Aura with new IP phones = same price as upgrading CS 1000s.
•No cost to move licenses
• Avaya Aura infrastructure effectively a “single instance” of software—less complexity: only 2 system admins.
SCENARIO 5: Controlled Evolution Large Branch Network
Networked CS 1000s (R5.0) supporting 6,000+ users
What CS 1000 Customers Are Doing Today
•Replace legacy branch solutions with survivable remote solutions.
•Re-deploy call center onto Avaya Aura
•Replace Call Pilot with Avaya Aura Messaging
FUTURE:
12. Avaya Software Investment Protection (ASIPP)
.
Protect the value in your existing software licenses
Get choices in how you innovate
Migrations can be done all at once or gradually
Hardware and 96x1 and 94xx phones (plus other select phones for IP Office)
Avaya Aura core
Avaya Aura Messaging
Contact Center Elite and CMS or IQ
Avaya Aura Conferencing
Data Networking Hardware and Software
CS 1000 or Meridian
Meridian Mail
or CallPilot
Session & System Manager
Avaya Aura Messaging
Communication Manager 6.x
ASIPP
ASIPP
Credit for Your Existing Software Licenses
14. CM Evolution/Feature server
Session Manager
System Manager
Presence Services
Application Enablement Services
ACE / Collaboration Environment APIs
Avaya Aura® - The platform core
Enabling the User Applications and User Experience
Common User Experience
16. Avaya Aura® Virtualization Enhancements
•Avaya Aura support for vSphere v5.0 and 5.1 (FP2)
•Interoperability with new VMware enabled Avaya applications
•New Avaya Virtualized Application Manager for turnkey deployment
•Avaya Contact Center Applications
•Avaya Messaging
•Avaya Aura Conferencing
•Avaya Collaboration Pod for Aura®
•Avaya Unified Communications as a Service
•Flexibility footprint per OVA based on number of users
36K
30K
25K
20K
10K
5K
2.4K
1K
500
Number of users
Server size
Price
vSphere 5.0
vSphere 5.1
17. Core telephony, messaging, SIP- enabled, with desktop soft clients, supporting all phones
Additionally empowering roaming users, road warriors and teleworkers with UM, mobile clients and secure BYOD access
Additionally empowering power and visual collaborators with video and multi-modal conferencing
Optional Video Room connectivity
Avaya Aura® Suite Licensing Driving user profile-driven collaboration-oriented customer conversations
Foundation Suite
Mobility Suite
Avaya Aura
CM, SM, SMGR
Avaya Aura Presence, IM
Flare for PC Voice, p2p Video
one-X
Communicator
Voice, p2p Video
CM
Messaging
ACA MS Lync
plug-in w/video
ACE
ACE 6.2
Collaboration Suite
Scopia /user * Desktop & Mobile (Room systems extra)
Conferencing 7
Full Voice/Web/Video
Distributed media architecture
Optional al-la-carte Conferencing 7 or Scopia (/port)
Optional al-la-carte Conferencing 7 or Scopia (/port)
one-X
Mobile
SIP/iOS/CES
Flare for iPad Voice, p2p video
Avaya SBCE
Avaya Aura
Messaging
EC500
Avaya Aura
CM, SM, SMGR
Avaya Aura
Presence, IM
Flare for PC Voice, p2p Video
one-X
Communicator
Voice, p2p Video
CM Messaging
ACA MS Lync plug-in w/video
ACE
ACE 6.2
Avaya Aura
CM, SM, SMGR
Avaya Aura
Presence, IM
Flare for PC Voice+Web+Video
one-X
Communicator
Voice, p2p Video
CM Messaging
ACA MS Lync plug-in w/video
ACE
ACE 6.2
one-X
Mobile
SIP/iOS/CES
Flare
for iPad
Voice+Web+Video
Avaya
SBCE
Avaya Aura
Messaging
EC500
Mix & Match per user across the enterprise
19. Avaya Collaboration Portfolio
Avaya Proprietary & Confidential - Use Pursuant to Company Instructions
Audio Conferencing
Voice + Video
Video Conferencing
Messaging/Presence
Optimizes bandwidth for each user ensuring performance
Users can join inside or outside firewall, with single URL click to join
Share desktop/content, escalate to video, whiteboard, sidebar
Web Conferencing & Desktop Sharing
Awareness
Assistant
Answer
Ignore
Products
Avaya Flare®
One-X Communicator
One-X Mobile
VDI Communicator
MS Lync Integration
Aura Conferencing
Avaya Radvision Scopia
Meeting Exchange
Aura Messaging
21. AAC R8.0
AAC
(Single Box,
Virtualized)
DMZ
Internet
Enterprise – Main Site
Avaya Aura SM
Avaya Aura CM or CS1000
HTTP
Reverse
proxy
(customer provided)
Remote member & guest access
Web CA
Remote Site (s)
Private
Network
AAC Media Server
Avaya Flare Remote worker
Avaya SBCE
(Optional)
Avaya Flare/Communicator
Mobile CA
Lower TCO & Simplification
1. DCS server requirement removed
2. WCS can be co-deployed w app server
3. Support customer provided Proxy server
4. Single Box construct - 5000 users ,
5. Supported on Vmware
22. Avaya Collaboration Client Experiences Conferencing and Collaboration services across multiple devices
Avaya Flare Experience Apple iPad
Avaya Aura Conferencing Client for Apple / Android
Avaya Aura Conferencing Collaboration Agent in Browser
Avaya Aura Conferencing integration with Avaya Video
Avaya Communicator for Microsoft Windows
23. AAC 8.0 – Continuous Presence w content sharing
27. Multi-modal collaboration experience
Very high scale (tens of thousands)
Rich video conferencing
Comprehensive interoperability
Point-to-Point
The Best of Both Worlds – Avaya Aura and Scopia Evolution to real-time collaboration at your path, pace and choice
Conference
Conferencing
Radvision Scopia
iView Management
29. Continued General Availability
As Demand Persists
96xx Series Evolution
New Capabilities
Functional Improvements
Innovations
Newest 9600 Models Recommended Going Forward Newest models offer considerably better price/performance; features/functionality already surpass older models: Recordable agent greetings for contact center IM and Presence integration Outlook Contact List ,Calendar integration AAC7 Conference Client Newest 9600 Models; H.323 and SIP Desk Phones deliver high performance and exceptional customer experience Newest 9600 models offer extended lifecycle for future innovations **Early 9600 Models inhibited by memory, processing capacity; considerably constraining any new feature development for these models
Early 9600**
Models
2007-2009
Newest 9600
Models Introduced
September 2010
30. •Additional ‘critical features’
•Shared Call Appearance / Bridged Line Appearance *
•Out of dialog REFER
•Other
•Corporate Directory (Avaya PPM)
•Multiple SIP Logins*
•Presence
•SRTP
•One-X soft client pairing
•Telecommuter mode with CC Agent
•Maintenance Release for IP Office, CS1000, and CS2100
•11/1200 “SIP 4.3” Interworking with Avaya Aura – existing features that do not require additional development
•APS Migration Tool
•Device Configuration & User Profiles
Models
Q4 CY12
Q1 CY13
Q2 CY13
Q3 CY13
Q4 CY13
Q1 CY14
Q2 CY14
Q3CY14
1100
1200
1110 1120E 1140E 1165E 1150E
1210 1220 1230
11xx/12xx Endpoints Roadmap and support w/Avaya Aura
1100 SIP 5.0 2H CY2014 *Dependent on Aura 7.0 SP# commitment
11/1200 SIP 4.4* Q3 CY13 * Dependent on Aura 6.2 FP2 with Parallel Forking
11/1200 SIP SW Interop
UNIStim 5.5
11xx/12xxSIP4.4 with Aura
UNIStim 5.5
1100 SIP 5.0
11xx/12xxSIP4.4 with Aura
1100 SIP 5.0
SIP 4.4 (IPO)
SIP 4.2 (AS5300 R3)
SIP 4.4
(IPO)
31. Avaya B100 Series
• Analog
• Conference guide
• Expansion microphone*
• Call recording on SD memory card
Avaya B149
• Analog
• Line mode: Analog, USB, GSM/DECT
• Conference guide
• Expansion microphone*
• PA system connection*
• Call recording on SD memory
Avaya B179 SIP
Avaya B159
• SIP
• Conference guide
• 5 way calls
• Expansion microphone*
• PA system connection*
• PoE Class 3
• Call recording on SD memory card
• (Succesor for 2033 phone)
Featuring patented OmniSound® wideband audio technology
Material Code 700504740
Material Code 700501530
Material Code 700501533
32. B189
Based on 96x1 H.323 (R 6.3) code base with the addition on new GUI layer
Same installation and configuration scheme as the 96x1
Failover support
Phone app, Contacts, CM features and Settings are the supported apps
Last number redials is supported.
Guest login and unnamed registration are supported
(Succesor of 1692 phone)
34. Avaya Client Applications for Microsoft Lync 2010/13
Preserves user experience
•Click-to-call, telephony/video presence, multi-call handling
•Choice of Calling Modes
•Escalate from IM to Avaya voice / video call
•Lync sign-in, simple install
•Mid Call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference)
Client-side integration
•No Lync voice licenses or devices
•Uses Lync Client SDK
Multi-platform support
•On-premise & Office 365 options
•Avaya Aura® CM
•CS 1000/Aura
Extends to Microsoft stack
•Click to Call from Office, Outlook, and Internet Explorer
