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Mark Imbriaco @markimbriaco
Lessons From the Bleeding Edge
What I learned leading Ops at GitHub,
Heroku, DigitalOcean, and...
Mark Imbriaco @markimbriaco
• Building and operating Internet services
for over 20 years.
• TechOps leadership at 37signal...
Mark Imbriaco @markimbriaco
#PDSummit16Mark Imbriaco @markimbriaco
Mark Imbriaco @markimbriaco
Break large decisions into smaller decisions
whenever you can. Not only is it easier to
make s...
Mark Imbriaco @markimbriaco
Engineers have a hard time leaving
problems unsolved, but there are always
more problems. Push...
#PDSummit16Mark Imbriaco @markimbriaco
Mark Imbriaco @markimbriaco
If you haven't practiced your plan, you don't
have a plan. Build deliberate practice and
feedb...
Mark Imbriaco @markimbriaco
Be prescriptive where possible to allow
people to focus on the areas where they
provide the mo...
Mark Imbriaco @markimbriaco
Learn from both successes and failures.
Learning reviews should be a habit, not an
opportunity...
Mark Imbriaco @markimbriaco
• Apologize. And mean it.
• Demonstrate a thorough understanding of
the problem.
• Explain wha...
#PDSummit16Mark Imbriaco @markimbriaco
Mark Imbriaco @markimbriaco
Go the extra mile to understand the
problems that your internal customers have
and demonstrate...
#PDSummit16Mark Imbriaco @markimbriaco
Mark Imbriaco @markimbriaco
Design collaboration into your processes.
Make sharing the default and bias toward
visibility....
Mark Imbriaco @markimbriaco
If you're building a web tool, enlist help from
a friendly designer. If all else fails, pick a...
#PDSummit16Mark Imbriaco @markimbriaco
Mark Imbriaco @markimbriaco
Celebrate your wins and share in the
celebration of others to build a virtuous
cycle of forwar...
#PDSummit16Mark Imbriaco @markimbriaco
Mark Imbriaco @markimbriaco
Big design up front does not work well in
software. Processes are no different. Be
flexible, a...
Mark Imbriaco @markimbriaco
Beware the illusion of agreement and be
explicit. Make sure that your hard won
knowledge is sh...
Mark Imbriaco @markimbriaco
If you're interested in ChatOps and have
security or audit requirements, I'd love to
talk to y...
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What I learned leading Ops at GitHub, Heroku, DigitalOcean, and more...

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I share some lessons and philosophies learned building and leading Technical Operations organizations at some of the most highest growth Internet companies over the last decade.

Video from the talk is available here:
https://www.youtube.com/watch?v=0KuAN41liTY

Keynote presented at DevOps Enterprise Summit 2016.

Publié dans : Logiciels

What I learned leading Ops at GitHub, Heroku, DigitalOcean, and more...

  1. 1. Mark Imbriaco @markimbriaco Lessons From the Bleeding Edge What I learned leading Ops at GitHub, Heroku, DigitalOcean, and more... Mark Imbriaco mark@operable.io
  2. 2. Mark Imbriaco @markimbriaco • Building and operating Internet services for over 20 years. • TechOps leadership at 37signals, Heroku, LivingSocial, GitHub, and DigitalOcean. • Founder of Operable. • Frequently opinionated. Who am I?
  3. 3. Mark Imbriaco @markimbriaco
  4. 4. #PDSummit16Mark Imbriaco @markimbriaco
  5. 5. Mark Imbriaco @markimbriaco Break large decisions into smaller decisions whenever you can. Not only is it easier to make small decisions, it's also easier to change them when you find out you're wrong. Make tiny decisions.
  6. 6. Mark Imbriaco @markimbriaco Engineers have a hard time leaving problems unsolved, but there are always more problems. Push back and enforce healthy balance. Fight hero culture.
  7. 7. #PDSummit16Mark Imbriaco @markimbriaco
  8. 8. Mark Imbriaco @markimbriaco If you haven't practiced your plan, you don't have a plan. Build deliberate practice and feedback mechanisms into your processes to increases confidence when working under stress. Practice makes perfect.
  9. 9. Mark Imbriaco @markimbriaco Be prescriptive where possible to allow people to focus on the areas where they provide the most value. Don't make me think.
  10. 10. Mark Imbriaco @markimbriaco Learn from both successes and failures. Learning reviews should be a habit, not an opportunity for assigning blame. Make it safe to learn.
  11. 11. Mark Imbriaco @markimbriaco • Apologize. And mean it. • Demonstrate a thorough understanding of the problem. • Explain what you're doing to reduce the likelihood of similar problems. Don't over promise. ... and share the results publicly.
  12. 12. #PDSummit16Mark Imbriaco @markimbriaco
  13. 13. Mark Imbriaco @markimbriaco Go the extra mile to understand the problems that your internal customers have and demonstrate that you understand them, especially when you have to say no. Empathy is a core value.
  14. 14. #PDSummit16Mark Imbriaco @markimbriaco
  15. 15. Mark Imbriaco @markimbriaco Design collaboration into your processes. Make sharing the default and bias toward visibility. Remember, visibility is the ultimate compensating control. Collaborate by default.
  16. 16. Mark Imbriaco @markimbriaco If you're building a web tool, enlist help from a friendly designer. If all else fails, pick a UI framework like Bootstrap and fake it. A little bit of visual design goes a long way. Ops tools don't have to be ugly.
  17. 17. #PDSummit16Mark Imbriaco @markimbriaco
  18. 18. Mark Imbriaco @markimbriaco Celebrate your wins and share in the celebration of others to build a virtuous cycle of forward progress. And remember, shipping isn't just for software. Build a culture of shipping.
  19. 19. #PDSummit16Mark Imbriaco @markimbriaco
  20. 20. Mark Imbriaco @markimbriaco Big design up front does not work well in software. Processes are no different. Be flexible, adaptable, and constantly apply what you learn. Do the simplest thing that could work.
  21. 21. Mark Imbriaco @markimbriaco Beware the illusion of agreement and be explicit. Make sure that your hard won knowledge is shared across your entire organization and deliberately considered in new projects. Close the feedback loop.
  22. 22. Mark Imbriaco @markimbriaco If you're interested in ChatOps and have security or audit requirements, I'd love to talk to you. Mark Imbriaco mark@operable.io Thanks!

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