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Mark's resume 2016.pdf

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Mark's resume 2016.pdf

  1. 1. MARK NELSON 307 ALYSSA STREET PLANO IL 60545 630-999-1163 Objective To obtain a position as a field adjuster by using past automotive estimating and customer experience Qualifications • Excellent customer service skills • Knowledge of numerous insurance guidelines • Experience with CCC One and Audatex estimating platforms • Experienced in leadership and training of co-workers • Detail oriented • Ten years estimating experience • Capable of managing $150,000 plus of sales a month • Extension knowledge of Allstate guidelines Experience Writer Abra Auto Body and Glass February ’16 -Present • Managed all accounts • Coordinated sublet labor • Oversaw quality and flow of jobs in shop • Provide excellent customer service
  2. 2. Writer CARCARE Collision Centers – Service King Geneva, Illinois March '12-February ‘16 • Managed Allstate Drive in account • Managed Travelers Concierge • Coordinated sublet labor • Oversaw quality and flow of jobs in shop • Provide excellent customer service January '11 - March '12 Mooseheart, Illinois • Explored religious calling to counsel troubled youths Service Writer Cars Collisions Naperville, Illinois November '09 – January '11 • Managed Travelers Concierge Account • Oversee flow of production in shop • Maintain communications with all business entities to complete repairs • Disassembled vehicles when needed to complete estimates Production manager, Parts Manager, Service Writer Collision Revision Des Plaines, Illinois November '06 – November '09
  3. 3. • Managed eight employees • Oversaw all quality in repairs • Managed all insurance accounts • Managed all parts Education I-CAR certified Toyota certified Sherwin Williams painter certification

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