1. MARK STEVENS
10 Rosewood Grove, Sutton, Surrey SM1 3DT
Telephone: 07527 894760 or 0203 2896070 ~ Email: stevensmark2@live.co.uk
Management professional with extensive experience, offering both Operational and Strategic planning skills
Accomplished Operations/General Manager; enjoying 15+ years’ exposure to the management arena, necessitating self-
motivation and a positive response to pressure while working in highly demanding and diverse environments. Committed to
both team and individual development, ensuring team members are able to achieve both their personal and business
goals/objectives. Dedicated towards on-going personal and professional development; showcased through the recent
completion of numerous further education courses. Able to facilitate operational and procedural planning whilst adopting a
proactive approach to problem solving; proficiencies include:
 Interpersonal Communication
 Organisation and Planning
 Profit and Loss Management
 Internal Auditing
 Relationship/Team Building
 Stock Control and Ordering
 Customer Service
 Resource Management
 Business Development
 Staff Leadership, Coaching and Motivation
 Strategic Planning
 Team Collaboration
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
2011 – Date General Manager, Amtex Global Services (Dubai and Afghanistan)
Currently managing day-to-day business operations at Amtex Village; a premier secure hotel complex and business
park in Southern Afghanistan and business support operations in Dubai. Position requires being able to manage
business operations in multiple locations as well as using a logical approach to solving problems:
• Ensuring profitability for company as a whole as well as each individual business unit.
• Driving the business and inspiring the team to achieve set goals and targets.
• Customer liaison and ensuring standards are maintained in line with customer expectations/experience.
• Overall control of P+L as well as managing Budgets for all business units.
• Working to effectively manage all aspects of service provision, site development and problem solving.
• Managing, supporting and mentoring other managers ensuring they in turn support/mentor their respective
teams.
• Supporting staff development and encouraging personal growth and progression.
• Internal Training of staff and support for those taking external training courses
• Performance Management including both positive and negative performance.
• Organising, prioritising and delegating workloads while disseminating policies, goals and objectives to staff.
• Internal auditing and reporting
• Reviewing, analysing and preparing reports, records and directives.
• Preparing support plans for current operations and to achieve and exceed organic growth targets.
• Reviewing financial reports; presenting findings to the Directors.
• Stock Management and ordering.
• Regular process auditing to ensure compliance of procedures.
• Overseeing management of personnel matters; often necessitating a sense of tact and diplomacy.
• Management of Business Development and Contract negotiations.
• Coordinating the management and resolution of Health and Safety and Environmental issues.
Key achievements
• Managed transition of Management team from Expat to Local workforce to achieve cost savings and improve
profitability whilst maintaining standards and business support.
• Attracted new business worth 8.6m whilst also increasing organic growth from existing clients.
• Improved Profit and Loss through improved processes and reducing operating costs.
• Used Process mapping to improve operational efficiency
• Significantly reduced operating costs by controlling costs and expenditure.
• Recruited and developed a strong operational team in what is a very diverse and difficult environment.
• Identified new revenue streams using existing resources.
• Delivered new Health club and swimming pool complex on time and within budget.
• Consistently exceeded contracted service levels and customer expectations.
• Prepared and presented accurate audit reports and returns within stringent time constraints.
• Facilitated the resolution of contract performance deficiencies, implementing action plans where required.
• Negotiated with internal/external suppliers for the provision of site services to ensure best value.

2. MARK STEVENS
10 Rosewood Grove, Sutton, Surrey SM1 3DT
Telephone: 07527 894760 or 0203 2896070 ~ Email: stevensmark2@live.co.uk
• Coordinated business development activity; ensuring targets were met and exceeded.
• Developed and implemented procedures to manage cash flow/disbursements.
• Mentored and developed staff through regular performance reviews.
• Improved communications between Home office and International operations to improve support options.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS continued…
2010 – 2011 Operations Manager, Lynx Security Limited
Managed a large Blue Chip portfolio within the City of London, incorporating: 11 buildings and 116 staff; monitored the
achievement of Profit and Loss targets in line with stringent budgetary and resource constraints.
• Utilised a consultative approach with clients to effectively analyse and understand their requirements.
• Fostered and maintained strong relationships with customer base and internal contacts to support business
growth.
• Proactively recruited quality candidates for employment to further drive service excellence.
Key achievements
• Played an integral role in the identification of opportunities to improve customer service levels
• Drove employee satisfaction and staff development through the tracking of continuous improvement and best
practice.
• Procured training courses for Security team - ensuring all training needs were covered and value for money was
achieved.
• Implemented new contracts, including full induction and completion of pre-contract start up procedures.
• Identified and followed-up new revenue opportunities; championing organic growth.
• Introduced and managed training programme across all sites.
2006 – 2009 Operations Manager/ Deputy General Manager, Reliance Security Services Limited
Successfully managed business volume (c. £10m turnover pa), via a Contract Management team of 14 direct reports,
ensuring Profit and Loss targets were met while promoting the consistent delivery of service excellence and client
retention.
• Part of Business development team that exceeded target sales each year
• Developed KPI and SLA systems to better monitor customer satisfaction and staff performance
• Regular auditing of sites to ensure compliance and operational efficiency
Key achievements
• Innovated and implemented bespoke Relief Team for shopping centres; optimising skill sets to enhance customer
experience and increase profit margin while concurrently reducing costs. Oversaw the recruitment, induction and
training of site team and relief Support Officers.
• Empowered staff to excel in operational efficiency, staff development and retention, conducive to service
excellence.
• Reduced staff attrition through effective motivation and engagement
• Championed the continued identification of continuous improvement opportunities and quality control.
• Increased profitability through the monitoring of costs; ensuring procurement best practice.
• Project managed short term contracts, including the detailed coordination of both equipment and personnel.
• Selected suppliers and contractors to promote good procurement practice in relation to competitive costing,
sustainability and full value over term / life of goods.
• Introduced standardised operating procedures across the portfolio whilst sharing best practice.
• Improved performance, our Centre achieved top ranked status in internal league tables for both performance and
Sales.
EARLY CAREER HIGHLIGHTS
• Negotiated improved terms with the American Embassy to improve contract clauses; saving penalty costs
and improving profitability and service provision during tenure at Wackenhut UK Limited (2002-2006)
• Promoted to Regional Contracts Manager after 1st
Year at Wackenhut UK Limited (2002-2006)
• Reduced stock loss thru successfully managing the loss prevention team as Security Manager at Next Plc
(2000 – 2002); including investigating breaches of company procedures.

3. MARK STEVENS
10 Rosewood Grove, Sutton, Surrey SM1 3DT
Telephone: 07527 894760 or 0203 2896070 ~ Email: stevensmark2@live.co.uk
• Assisted in developing a team to deliver a safe environment and service excellence as Security Supervisor at
Fulham Football Club (1998-2000).
FURTHER EDUCATION COURSES COMPLETED
 Customer Service  Equality and Diversity
 Business Administration
 HR Management
 Lean Organisation Management Techniques
 IOSH (Risk Assessment)
 Food Nutritionist
 Security Risk Assessing
PERSONAL DETAILS
Date of Birth: 03, October 1967 Marital Status: Married Driving Licence: Full, clean, UK
PERSONAL AND BUSINESS REFERENCES AVAILABLE UPON REQUEST