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A COLLECTION OF COMMUNITY MANAGEMENT A Collection Of Community Management Advice

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A COLLECTION OF COMMUNITY MANAGEMENT ADVICE: WHAT IS THE RELATIONSHIP BETWEEN CUSTOMER SERVICE AND COMMUNITY? “ It’s a lot easier to find a brand’s social accounts than it is a customer service number today. It’s also easier to express“ ften the community believes that O a complaint via Tweet and post than to sit social media is the perfect place on hold to let someone know you had a to complain but the communities bad experience. With this in mind, it’s key we build are designed not just as that Community Managers are on top of the feedback they are receiving. We’ve all a place for customer griping but seen the “bad experience at Store XYZ” also as a place to ask questions, posts that have snowballed into people connect with people of a similar commenting about their bad experiences. mindset and to share stories about Instead of shutting that thread down, help a brand that they have formed a solve the problems. Maybe training within the organization really is an issue that relationship with.” needs to be addressed. If it is, address it SHANNON HUNTER, CAPITAL C and thank the community for bringing it to your attention.” MAC SLAVIN, PROFESSIONAL BULL RIDERS 22

Publié dans : Business
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  • great job can you email it to me to share with our veterans at dtate@vetsupportnet.org...thx
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