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A COLLECTION OF COMMUNITY MANAGEMENT A Collection Of Community Management Advice

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A COLLECTION OF COMMUNITY MANAGEMENT ADVICE: WHAT IS THE RELATIONSHIP BETWEEN CUSTOMER SERVICE AND COMMUNITY? “ hey are intertwined. Customers T will turn to online communities for help and advice about your product or service, I can guarantee this. Whether the community is the “official” channel for customer“They are one and the same. If support or not, how support they aren’t in your community, related posts are handled will you’re doing it wrong.” reflect directly on your brandADAM WEITNER, EDELMAN and reputation. This can create potential for new sales as well as enhance customer retention and lower support costs, too.” PETER REDMER, MAGENIUM SOLUTIONS, LLC 24

Publié dans : Business
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