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A COLLECTION OF COMMUNITY MANAGEMENT A Collection Of Community Management Advice

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A COLLECTION OF COMMUNITY MANAGEMENT ADVICE: WHAT IS THE RELATIONSHIP BETWEEN CUSTOMER SERVICE AND COMMUNITY?“ here is a direct correlation T between customer service and the community. While we may not officially play the role of customer “ rom the consumer’s perspective F service, we are often the first point there is no distinction between of contact or “middle man” for our the two even though operationally customers. Their experience with us there may be. Effective Community and how their question is handled Managers are not customer service directly influences their view on the agents but they should strive to company and brand. Customers create a situation where the two appreciate having someone local departments operate seamlessly.” to go to when most companies don’t ALASTAIR SIBLEY, KETCHUM have the resources or manpower for multiple offices.” LEILA NAJAFI, EVENTBRITE 25

Publié dans : Business
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