The document discusses common problems organizations face when using Slack, Jira, and Confluence together and how the speakers address these problems. Some key problems include work not getting captured in Jira, missing important events in Jira or Confluence, and wasting time switching between tools. The speakers use tools like slash commands, Zapier, Workato recipes, apps for Slack/Confluence integration, and bots to allow direct actions and notifications between the tools directly within Slack. This helps minimize effort, capture all work, and avoid missing important updates.
3. Head, Business Systems
Who are we?
MIKE SOLOMON MARLON PALHA KAPIL SAMADHIYA
Head, Business Systems - ITHAKA | JSTOR Director of Technology - Xaxis | mPlatformVP, People Operations - Group Nine Media
Responsible for: Responsible for: Responsible for:
Strategy and Execution for internal
business systems, collaboration and
productivity tools.
Includes Software Engineering,
Product Management, Support and
Systems Engineering.
People Operations and stuff Admin Development, Quality Assurance,
Technical Support on Various Tools &
Applications like:
Salesforce, Slack, JIRA, Confluence,
DocuSign, SmartSheet, SharePoint, Tableau,
Okta, etc
6. Theme
● Our users spend most of their time in Slack
● Create ways to:
○ Surface information in Slack that is critical
to them
○ Allow them to act quickly on key systems
from Slack
7. Problem #1
There is work that should be captured in Jira
as an issue but for whatever reason, an issue
is never created
8. How we address it
Allow people to create issues directly from
Slack (where most of the requests are being
made):
● Minimize effort
● Capture all work
● Avoid dropping the ball
9. How we address it
1. Slash command (custom node.js app)
2. Zapier
3. Workato - Recipes and Workbot
45. Problem #7
When ticket numbers get mentioned in Slack,
users have to look them up in Jira to get
context
46. How we address it
Have a bot (Jirabot) listen in Slack for text
that sounds like tickets and return
relevant information about that ticket to
the channel