1. Marni Van Liew
Marnivanliew@gmail.com
Phone: 831-235-7008
Objective
ToacceptapositionwhereI cancontributetheskillsandattributesI haveacquireddiagnosing/repairing/maintainingvarious
equipmentoverthelast20+yearswithanorganizationthathasanemphasison customersatisfaction/loyalty.
Areas of Expertise
 Customer Satisfaction-- customer focused and organizational savvy
 Team Player—Focus on safety, dependability,accountability
 Professional composure in high pressure,fast paced environments
 Attention to detail – documenting accounts receivables and service activities
 Proven time management skills; 24/7on-call positions,international travel
 Analyzing/Repairing Equipment-Mechanical, Electro-Mechanical,Vacuum, Electronics, Pneumatics,
Hydraulics, Robotics,Pumps,Plumbing,,Semiconductor Industry: Excimer Lasers, Etch Equipment,PECVD
 Proficient in MS Officeincluding Excel, Word,Power Point, Outlook
Experience
Field Service Engineer Cymer, LLCSan Diego,CA 8/2003 - Present
Tooling Coordinator
Safety Coordinator
SPM (ScheduledPreventative Maintenance) Coordinator
 Ensure all tooling is in calibration throughoutNAO (North America Operations)
 Coordinate all Safety Certifications for NAO FSE personnel :Annual and Monthly
 Document Safety Incident/Good Catch thoughout NAO
 Schedule personnel in NAO for SPMs.
 Documented revenue generated exceeding $900,00000 for Time and Material Customers the last 4 years
 Maintain >99% uptime on 13 week average
 Provide onsite field service support through the performance of installations, upgrades, repairs, and maintenance of
complex capital equipment and systems
 Troubleshoot either to resolve issues directly or through referring advanced issues to technical support resources
 Acts as a customer service advocate, instructing customers in the operation and maintenance of their system
 Analyze, diagnose, and troubleshoot Cymer equipment problems via telephone or at customer site
 Perform installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer
sites
 Regularly provide assistance, guidance, leadership, and technical assistance to junior or less experienced field service
engineers; may serve as site lead for customer
 Maintain and manage an assigned installation equipment base; this includes providing primary support, forecasting,
conducting customer support meetings and ensuring regular communication with the customer
 Assist customers in the receipt, installation, and testing of company equipment
 Conduct equipment troubleshooting, analysis and debugging in support of installation or operating activities
 Provide service education to customer's service and operations staff
 Ensure that parts are available and as specified for service requirements
 Maintain appropriate tools are on hand and as required
 Travel as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field
Service Engineers
 Complete service, expense reports and other administrative responsibilities in accordance with Cymer's procedures and
with supervisor's approval
 Use company technical documentation and provide feedback for improvement
 Perform other duties as assigned
 Excellent written and verbal communications skills, including Excel Charts and Pivot tables

2.  Ability to analyze data and report problems to complete accurate, comprehensive service reports and to communicate
technical issues to other technical staff
 Ability to collect, translate, and analyze data and take action
 Effectively report problems though written and/or graphical representation of data (Detailed Post-Mortem Chronological
abstracts, trending analysis, failure statistics, etc)
Water Analysis US Peroxide, SanJose, CA 6/2003-8/2003
 Analyses Waste water samples collected from San Francisco, San Jose, Red Bluff municipal collection sites.
 Setup mobile Laboratory to analyze water, providing documentation of ongoing trend of quality of water
 Created SOP (Standard Operating Procedure) for analyzing water samples
 Work performed in Conjunction with municipalities for Hydrogen Peroxide use to reduce odors
Lead –
Equipment Engineering Tech Integrated Device Technology, Salinas, CA 4/2000 - 10/2002
 Direct interface with production department on tool availability, priority and preventative maintenance scheduling in a
fast paced environment
 Delegate equipment repair responsibility and follow-up to production
 Prepare regular written updates for presentation to Production and Management teams
 Continued duties of Equipment Engineering Technician in the Etch Department
 Part of a 60-member team that decontaminated/decommissioned a 48,000 sq ft semiconductor manufacturing facility
in less than 2 months
Equipment Engineering Tech Integrated DeviceTechnology, Salinas,CA 4/1997 - 4/2000
 Analyze, diagnose, and troubleshoot Etch equipment
 Perform installation, repair, retrofit, upgrades and preventive maintenance on Etch equipment
 Conduct equipment troubleshooting, analysis and debugging in support of installation or operating activities
 Maintain appropriate tools are on hand and as required
 Check out and approve operational quality of system equipment
 Use professional concepts; apply company policies and procedures to resolve a variety of issues
 Work on problems of moderate scope where analysis of situation(s) or data requires a review of a variety of factors
 Exercise judgment within defined procedures/practices to determine appropriate action
 Utilize schematics effectively
Field Service Engineer Novellus Systems, San Jose,CA 10/1995 - 4/1997
 Conduct equipment troubleshooting, analysis, and debugging in support of installation or operating activities
 Maintain appropriate tools are on hand and as required
 Check out and approve operational quality of system equipment
 Instruct customers in the operation and maintenance of the system
 Serve as company liaison with customer on administrative and technical matters for assigned projects
 Interpret customers’ needs and clarify if the responsibility for problem resolution falls to sales personnel, customer
support reps, or engineers
 Use professional concepts; apply company policies and procedures to resolve a variety of issues
 Work on problems of moderate scope where analysis of situation or data requires a review of a variety of factors
 Exercise judgment within defined procedures and practices to determine appropriate action
 Utilize schematics, work on robotic
Education
 BS San Jose City College BS Degree (May 2018)
 Electronics Heald Institute of Technology A.S. Degree Dean’s List
 Laser Certificate San Jose City College Phi Theta Kappa
 Waste Water 1 Sacramento State Water Programs
 Customer Self-Management
 Customer and Colleague Training
 30hr HAZWOPER Certification