This presentation takes a deeper look into one of the most effective marketing strategies for B2B companies: account-based marketing. We'll discuss how to approach account-based marketing, create a strategy, and execute that strategy using HubSpot's software.
How to Utilize HubSpot for Account-Based Marketing
1. How to Utilize HubSpot
for Account-Based
Marketing
With Brenna Clark & Christina
Simms of Marsden Marketing
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Brenna Clark is the Marketing Manager, and Christina Simms is a
Senior Inbound Marketing Specialist, at Marsden Marketing – a B2B
digital marketing agency, and HubSpot Platinum partner.
Hello!
@MarsdenMktg I @brenna_clark13 I @christinasimms
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Both marketing and sales focus their resources on a
targeted set of accounts to deliver strategic,
orchestrated campaigns personalized to those
accounts.
Account-Based Marketing
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Focuses on marketing at the account level, rather than at
the lead level
Flips the traditional funnel
Marketing tactics are targeted to reach specific buyers in
specific companies
Goal is to target high-yield accounts that are a good fit for
your products and services, and are likely to generate
one of the following for your company:
o More revenue
o Strategic significance
What is ABM?
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Better Sales/Marketing alignment
Better ability to measure ROI
Higher overall ROI
More efficient use of resources and less waste
ABM is more personalized, and therefore optimized,
resulting in a better customer experience
What are the benefits of ABM?
ABM’s benefits compared to lead-based marketing:
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Although ABM conversion is typically through outbound
tactics like paid advertising, inbound marketing and content
personalization are key to nurture and close those with
intent to buy
Once you have converted your target accounts through the
outbound portion of ABM efforts, your ABM efforts will shift
to targeted buyer/customer journeys:
Segmentation
Customized Content
Nurturing
Personalization
The ABM and Inbound Marketing
Connection
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Companies who have highly defined personas
Companies whose products/services are highly targeted,
and only sell to a small market segment
Companies with a dedicated sales team
Companies with smaller teams (not as many resources for
traditional inbound marketing/lead generation tactics)
Companies with tightly defined sales goals or are looking
to develop their business portfolio
Who is ABM right for?
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If you are ready to take a more advanced approach to ABM, investing in an ABM
tool is key. These tools use digital targeting (IP or cookie-based) to reach
specific accounts, and can be used to:
o Identify the relevant people (specific titles) at the companies you specify.
o Deliver your ads directly to your targeted audience, reaching them through
multiple channels.
o Provide stats on engagements and interactions at the individual, title, and
overall account levels.
o Allow you to see what marketing program or effort drove the first
interaction with a new lead.
o Track reach, impressions, and spend on the campaigns you set.
Most tools can integrate with CRM systems to target accounts already in your
database, which is also crucial for staying on top of account activity.
Use additional marketing tools, or your marketing automation platform, if you
are just getting started with ABM, or to enhance your ABM tactics.
Tools for Executing ABM
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1. Collaboration and communication across all involved departments and players is critical.
Get everyone onboard.
2. Determine the technology stack needed to execute your ABM efforts.
3. Identify your target accounts. Do research including talking to your sales team, combing
your CRM, investigating competitors, etc.
4. Know who the decision makers are and develop targeted buyer personas for all
stakeholders & decision-makers in the organization.
5. Establish analytics and set goals. Know your baseline levels of engagement. Aim for
some quick wins.
6. Plan campaigns and content for your specific personas and define the channels you will
use to reach them.
7. Like with any marketing effort, measure, track engagement, and use the data you collect
to optimize your program.
Laying the Groundwork for
ABM
As B2B agency that focuses on inbound marketing, we have found that ABM is another approach, and there are situations where it makes sense.
Although you may be hearing more buzz surrounding ABM lately, it really isn’t a new tactic; it’s really the availability of new technology that has changed the process.
In this presentation, we want to offer up the fundamentals of ABM, but we’d also like to get insights and incorporate those of you that are already doing this/using some of these tactics in to the presentation, and we also want to help you think strategically about how and where ABM fits into everything you’re already doing.
With that said, I’d like to start off by getting an idea of (by a show of hands) how many of you are familiar with ABM, or are currently doing ABM for yourselves or clients?
Great – when we get to the part of the presentation that dives in to the HubSpot side of things, we’d love to hear from some of you who may be using some of these tactics already.
Christina is going to get us started with and intro & some fundamentals & best practices for ABM
As Mike Volpe puts it, if you are to use a fishing analogy, Inbound is a net filled with highly attractive bait that's designed only to appeal to certain types of fish. You cast the net, attract the fish, and sort through all of the catches to find the exact type of fish you really want.
With Account-Based Marketing, you're spearfishing. You already know the exact type of fish you want and where it is, and you're only going after that fish. You don't need bait because you're targeting so specifically. You just need information about that fish's identity and favorite hangout spot to get started.
We want to be clear – we are not in the belief that it’s “Inbound OR Account-based Marketing”; they way we encourage people to think about it is “Lead-based vs. Account-Based”
- Unlike traditional demand generation, focuses on marketing at the account level, rather than at the lead level.
- It use to be “marketing & sales were separate cycles”, now marketing is moving in to help them with those things.
- Identify: In the ABM funnel, you are first look at 1 person who represents a company
- Expand: All the people who might influence or expand buying process
- Engage: Use ABM software with what you’re currently doing in HubSpot
Corista example: Small company, limited budget/time, small market segment (Inbound may not the best solution for them)
Better use of time and money to go over something highly targeted
Will help maximize time resource
Missing a piece of your business portfolio (A client was targeting their competitors because they were struggling)
Entry into new territories or Influence of a market
ABM is not new; having the technology to support it IS new
Don’t think of ABM as just outbound marketing bringing people in. These new outbound tools can be leveraged to identify accounts wanted.
Difference between IP-based vs. cookie-based:
IP tracking is the simplest form of tracking and is widely used to do geolocation based content customization (such as language or “shop near your location”). IP tracking is also used by some software to indicate which companies visited a given website, via a lookup matching the detected IP to an IP registry database.
Cookie based analytics go one step further and track a computer (or more precisely a browser in most cases). A visitor visiting from different locations will be seen as a returning visitor unless he clears the cookies or uses a different browser or a different computer.
Really need to stress the need for a closed loop, aligned sales and marketing team - ABM cannot happen without it.
Buyer personas are not just in a broad sense, like they can be in a lead-based approach. With ABM, you are creating personas or profiles for different levels at specific organizations; this includes key stakeholders, influencers, decision makers, etc.
Goals really need to be well-defined to make this successful, not just at the account level. Whether you’re trying to sell a specific product or service, break in to a new market, etc.
Content is very important: same principles as with a lead-based approach, but it does challenge you to more tightly define & serve up content that is specifically value to different levels of the organization.
I assume a lot of us who are doing inbound are familiar with the buyer’s journey – this is a nice graphic from a local ABM software company.
Important for many organizations to recognize both the buyer’s journey AND the customer journey (these slides will be made available to you all after, to get a better look at this)
You’ll notice that a lot of these things look like the inbound marketing methodology/journey
Helps identify who you can target
Finding & monitoring accounts
- ABM tools don’t have the nurturing capability (Email, workflows, etc.)
How is ABM different from marketing to a segment? (Company – Specific list)
Can have people added based on diff criteria – company name, email domain, etc.
- Smart content on HubSpot COS
- Third party software that serves up dynamic content (Other tools to layer between website * outbound)
- or ABM tool
- Originally designed to move people through the funnel, but now you can use it to only serve up offers to specific groups
With ABM, you can a much better idea of the breadth of buyer personas in each company
Will demand that you create more content, get to next level of understanding of pain points, concerns, goals, etc.
ABM is not new; having the technology to support it IS new.
ABM causes you to be much more focused on creating focused content per person on the buying committee (Buyer personas go deeper in to a “buying committee”)
Get more information each time they come back (So you can determine what type of content to map/deliver once you have enough information)
Not only are you personalizing, but the messaging within the email should be drafted in a way where it is focused on whatever that account may be
Based on different needs of the organization (Might be based on generic elements, that content should still be focused on the needs of the org)
Email templates
Integrate with your inbox (Gmail)
Email open, click tracking, email scheduling, inbox profiles (Activity stream) – Formerly Sidekick
Set-up meetings
*(Some of these you need to be a HubSpot Sales Pro user)