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Bring Your Brand to Life




Brand Activation   Engage with Your   Ongoing Reviews
Merchandising         Customer
                                          Surveys
 Digital Media       Experiential
                      Activities      Loyalty Programs

           Revenue and Profit Growth
Introduction
Tangerine offers a comprehensive range of marketing and solution driven services
that will bring your Brand and Product to Life, captivate your target market and
ensure growth.

We have eight years’ experience in Mozambique, and over 20 years collective
experience delivering quality solutions to multi-national companies across Africa.


  Our Range of Solutions
Our Services are aimed at ensuring your brand stands above the crowd. Everything
we do is scalable, and tailored to your exact needs.

Our Solutions are grouped as follows:




                          Bring Your Brand to Life                              2
Brand Activation

Activation shifts the focus to the core of marketing: stimulating the buying process.
There are various reasons why this focus is so important and why advertisers opt for
Brand activation instead of the traditional campaigns.

Brand Activation provides you a far higher ROI than traditional Branding Campaigns,
and is targeted at the point of sale, ensuring your Brand stands out amongst the
clutter.




        Point of Sale Paint                     Signage Installation and
        Branding and Sign                            Maintenance
             Writing                            Field Marketing Services

                                       Brand
                                     Activation

   In-Store Promotions and
                                                     Mobile Marketing
      Consumer Product
                                                        Solutions
           Sampling


If you are looking to drive sales, distribution and Brand awareness, and need to
ensure your product stands out from your competitors, then a selection of our Brand
Activation Activities will be the answer you are looking for. Tangerine provides
intelligent solutions that give our clients the edge and provide a high return on
investment.

We will bring the spirit of your Brand to life; by building Brand strength, visibility and
trust, and in so doing, create loyalty, association, and desire for your Brand over
others.

Our experience in this market, and others, provides us with a good understanding of
how best to interact with your consumer.




                           Bring Your Brand to Life                                     3
Merchandising
Advertising moves people toward goods; merchandising moves goods toward
people.

Our range of Merchandising Services is vast and encompasses all disciplines to
ensure your Brand and Product is represented in-store correctly, and adheres to your
specifications.



     Planogram Compliance                             P.O.S. Installation
        Product Placement                              Product Training


                                 Merchandising


           Assisted Selling                          Pricing Compliance
      Sell-Out Monitors and                       Competitor Pricing and
             Reports                                    Activity

Ensuring your Product is displayed correctly, priced correctly, and being represented
correctly is important, not only for your Brand Identity, but also to ensure visibility,
and most importantly, to ensure sell-out of your Product.


Merchandising

(mûr ch n-d z , -d s )

The methods, practices, and operations used to promote and sustain certain
categories of Commercial Activity. In the broadest sense, merchandising is any
practice which contributes to the sale of products to a retail consumer. At a retail in-
store level, merchandising refers to the variety of products available for sale and the
display of those products in such a way that it stimulates interest and entices
customers to make a purchase.




                           Bring Your Brand to Life                                        4
Experiential Marketing
“Companies that provide great experiences will be the companies that capture
market share. The more experiences companies can provide, the more Brand Loyalty
they will build with consumers, and the more their businesses will grow.”

Whilst there are many ways to win a new customer, presenting your product face to
face is one of the most cost effective, and customer-engaging methods.

Ensure you keep up to date with the biggest shifting trend in Marketing – let
customers experience your product, rather than just hearing about it




     Product Promotions                          Product Sampling


                                Experiential
                                 Marketing

                                                  Road-Shows or
         Demonstrations
                                                  Sidewalk Shows


Whether it is a Product Promotion, or allowing Consumers to engage with, and
sample your product, we have the resources to ensure your Brand wins the share-of-
voice war, and buys your Brand a great share-of-mind with your potential consumer.

So if you want the best result from your campaign, whether sampling or promotion,
we help you get your message across, and get the customer to buy!

Tangerine is part of the International Experiential Marketing Forum giving us access
to a vast range of exclusive products, solutions and ideas to make your Brand Come
To Life.




                         Bring Your Brand to Life                                 5
Retail Auditing Services
A regular and comprehensive review of your marketing environment at retail level
provides critical Intel on how your brand is being represented, whether or not pricing
guidelines are being adhered to, and to ensure your future programs will be a
success.

                                                   Provide valuable
   Watch-Dog to all other
                                                    information to
    Channel Elements
                                                     Management

                                     Retail
                                    Auditing

    Monitor and improve                       Monitor and improve
     Brand and Product                       Brand and Product Shelf
        Performance                                  Share

Using processes of systematic examination of quality in the retail channel Tangerine
will answer those questions and provide you with up to the minute information on
your brand performance within the retail sales channel

Tangerine offers a full Retail Auditing Service, providing you with reporting
functionality on a daily basis. This ensures your information is fresh, up to the
minute, and accurate.




  Market Research
Tangerine will help you discover what your customers want, need, or believe and
discover how they act.

Our statistical analysis will assist you in determining how to market your product and
support your management decisions. Through market information you will know the
prices of the different commodities in the market, as well as the supply and demand
situation.

If you want to build a great brand and bottom-line, you need to carefully balance
creativity with solid market analysis and research data. This can be achieved using a
                          Bring Your Brand to Life                                  6
number of disciplines and requires a company with a sound understanding of the
market dynamics.

Businesses need hard facts to make the right decisions. Market research through
observation enables managers to clearly understand what’s happening at both retail
and customer levels.



                  NPS                             Mystery Shopper
    (Net Promoter Score)                             Programs

                                    Market
                                   Research

           Competitor                          Customer Satisfaction
          Benchmarking                               Index


This includes how customers are welcomed when entering the shop, the quality of
the display, the friendliness of the staff and the overall customer experience they go
through when making a purchase.

Management can use this information to make key changes to enhance the
customer service quality of the business to better satisfy customers in the future.
Tangerine´s Market Research Programs will assist management with staff
evaluations, and provide key Insight into the performance of your competitors.




                          Bring Your Brand to Life                                  7
Sales and Distribution
We pride ourselves in delivering quality solutions. Your dedicated sales force can be
deployed in a very short time frame, offering you a very effective and efficient sales
team. Your team will be design and deployed to suit your exact needs to ensure your
product gets fantastic exposure, and results!


    Dedicated Sales Force
                                                Digital Ordering and
     deployed for your
                                                   Sales Tracking
          products

                                  Sales and
                                 Distribution

    Sales orders delivered
                                             More efficient despatch
     to you in Real-Time


With a data base of 9,000 retail points in the Southern Region alone, we have access
to arguably the largest footprint of retailers in the country, giving you unparalleled
opportunity to increase your sales very quickly.

Our sales forces work with digital hand-held devices, providing you real-time product
ordering, delivered to your desktop immediately, allowing your despatch
department to work more efficiently, and of course, getting more product to more
customers, more frequently.




                          Bring Your Brand to Life                                  8
Digital Media
We have a range of digital media offerings, such as trade newsletters, HTML
advertising products, as well as SMS based advertising, and SMS based promotions,
SMS to WIN competitions and more.


  Digital Newsletters and
                                                    Social Media
        Promotional
                                                    Management
        Advertising

                               Digital Media

                                             SMS to Win, and other
      Targeted Mobile
                                                Mobile based
    Advertising Solutions
                                                  Campaigns

We have a local data base of 30,000 monthly recipients of our HTML advertising and
newsletter products. These can be demographically filtered to give you the
advertising and promotions directed to the right customer segment.

By embarking on SMS promotions, and SMS to Win Campaigns, you effectively
remove the cost of advertising, with the only cost being the value of prizes, plus a
small administration cost.

Today´s most important digital media is the advent of Social Media. Our Digital
Media Department is able to deploy and manage a Social Media Strategy on your
behalf. Incorporating Twitter, Facebook and other Platforms into your media plan is
a very cost effective platform to get messages to your market. These can be targeted
by age group, gender, area, and any number of combinations of different
demographics. Whether you´re planning a promotion, a product launch, or
sponsoring a huge event, this platform can help you gain the most out of your spend.




                         Bring Your Brand to Life                                 9
Our Major Customers
We have many testimonials to the high standards of our service, and our ability to
help grow your retail universe, increase sales and profits, ensure your brand is
correctly represented, and ensure your customers enjoy superior customer service –
providing LOYALTY to Your brand.




  Our Strategic Partnerships




                                                                      Scarecrow
                                                                       Mobile
                                                                      Solutions




                         Bring Your Brand to Life                              10
Contact Information

    Tangerine Enterprises Lda           Allan Beaton
     Av. Tomas Nduda 1155             Managing Director
            Maputo                    +258 82 057 3460
          Mozambique               allan@tangerine.co.mz

     Tel/Fax +258 21 49 6849            Marshall Ross
    Office Mobile +258 82 387           Sales Director
               5603                   +258 82 161 9744
      www.tangerine.co.mz             +258 84 066 7476
                                  marshall@tangerine.co.mz

                                        Pedro Tembesse
                                Business Development Manager
                                       +258 82 387 5762
                                    pedro@tangerine.co.mz




                  Bring Your Brand to Life                     11

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Tangerine Company Profile 2012

  • 1. Bring Your Brand to Life Brand Activation Engage with Your Ongoing Reviews Merchandising Customer Surveys Digital Media Experiential Activities Loyalty Programs Revenue and Profit Growth
  • 2. Introduction Tangerine offers a comprehensive range of marketing and solution driven services that will bring your Brand and Product to Life, captivate your target market and ensure growth. We have eight years’ experience in Mozambique, and over 20 years collective experience delivering quality solutions to multi-national companies across Africa. Our Range of Solutions Our Services are aimed at ensuring your brand stands above the crowd. Everything we do is scalable, and tailored to your exact needs. Our Solutions are grouped as follows: Bring Your Brand to Life 2
  • 3. Brand Activation Activation shifts the focus to the core of marketing: stimulating the buying process. There are various reasons why this focus is so important and why advertisers opt for Brand activation instead of the traditional campaigns. Brand Activation provides you a far higher ROI than traditional Branding Campaigns, and is targeted at the point of sale, ensuring your Brand stands out amongst the clutter. Point of Sale Paint Signage Installation and Branding and Sign Maintenance Writing Field Marketing Services Brand Activation In-Store Promotions and Mobile Marketing Consumer Product Solutions Sampling If you are looking to drive sales, distribution and Brand awareness, and need to ensure your product stands out from your competitors, then a selection of our Brand Activation Activities will be the answer you are looking for. Tangerine provides intelligent solutions that give our clients the edge and provide a high return on investment. We will bring the spirit of your Brand to life; by building Brand strength, visibility and trust, and in so doing, create loyalty, association, and desire for your Brand over others. Our experience in this market, and others, provides us with a good understanding of how best to interact with your consumer. Bring Your Brand to Life 3
  • 4. Merchandising Advertising moves people toward goods; merchandising moves goods toward people. Our range of Merchandising Services is vast and encompasses all disciplines to ensure your Brand and Product is represented in-store correctly, and adheres to your specifications. Planogram Compliance P.O.S. Installation Product Placement Product Training Merchandising Assisted Selling Pricing Compliance Sell-Out Monitors and Competitor Pricing and Reports Activity Ensuring your Product is displayed correctly, priced correctly, and being represented correctly is important, not only for your Brand Identity, but also to ensure visibility, and most importantly, to ensure sell-out of your Product. Merchandising (mûr ch n-d z , -d s ) The methods, practices, and operations used to promote and sustain certain categories of Commercial Activity. In the broadest sense, merchandising is any practice which contributes to the sale of products to a retail consumer. At a retail in- store level, merchandising refers to the variety of products available for sale and the display of those products in such a way that it stimulates interest and entices customers to make a purchase. Bring Your Brand to Life 4
  • 5. Experiential Marketing “Companies that provide great experiences will be the companies that capture market share. The more experiences companies can provide, the more Brand Loyalty they will build with consumers, and the more their businesses will grow.” Whilst there are many ways to win a new customer, presenting your product face to face is one of the most cost effective, and customer-engaging methods. Ensure you keep up to date with the biggest shifting trend in Marketing – let customers experience your product, rather than just hearing about it Product Promotions Product Sampling Experiential Marketing Road-Shows or Demonstrations Sidewalk Shows Whether it is a Product Promotion, or allowing Consumers to engage with, and sample your product, we have the resources to ensure your Brand wins the share-of- voice war, and buys your Brand a great share-of-mind with your potential consumer. So if you want the best result from your campaign, whether sampling or promotion, we help you get your message across, and get the customer to buy! Tangerine is part of the International Experiential Marketing Forum giving us access to a vast range of exclusive products, solutions and ideas to make your Brand Come To Life. Bring Your Brand to Life 5
  • 6. Retail Auditing Services A regular and comprehensive review of your marketing environment at retail level provides critical Intel on how your brand is being represented, whether or not pricing guidelines are being adhered to, and to ensure your future programs will be a success. Provide valuable Watch-Dog to all other information to Channel Elements Management Retail Auditing Monitor and improve Monitor and improve Brand and Product Brand and Product Shelf Performance Share Using processes of systematic examination of quality in the retail channel Tangerine will answer those questions and provide you with up to the minute information on your brand performance within the retail sales channel Tangerine offers a full Retail Auditing Service, providing you with reporting functionality on a daily basis. This ensures your information is fresh, up to the minute, and accurate. Market Research Tangerine will help you discover what your customers want, need, or believe and discover how they act. Our statistical analysis will assist you in determining how to market your product and support your management decisions. Through market information you will know the prices of the different commodities in the market, as well as the supply and demand situation. If you want to build a great brand and bottom-line, you need to carefully balance creativity with solid market analysis and research data. This can be achieved using a Bring Your Brand to Life 6
  • 7. number of disciplines and requires a company with a sound understanding of the market dynamics. Businesses need hard facts to make the right decisions. Market research through observation enables managers to clearly understand what’s happening at both retail and customer levels. NPS Mystery Shopper (Net Promoter Score) Programs Market Research Competitor Customer Satisfaction Benchmarking Index This includes how customers are welcomed when entering the shop, the quality of the display, the friendliness of the staff and the overall customer experience they go through when making a purchase. Management can use this information to make key changes to enhance the customer service quality of the business to better satisfy customers in the future. Tangerine´s Market Research Programs will assist management with staff evaluations, and provide key Insight into the performance of your competitors. Bring Your Brand to Life 7
  • 8. Sales and Distribution We pride ourselves in delivering quality solutions. Your dedicated sales force can be deployed in a very short time frame, offering you a very effective and efficient sales team. Your team will be design and deployed to suit your exact needs to ensure your product gets fantastic exposure, and results! Dedicated Sales Force Digital Ordering and deployed for your Sales Tracking products Sales and Distribution Sales orders delivered More efficient despatch to you in Real-Time With a data base of 9,000 retail points in the Southern Region alone, we have access to arguably the largest footprint of retailers in the country, giving you unparalleled opportunity to increase your sales very quickly. Our sales forces work with digital hand-held devices, providing you real-time product ordering, delivered to your desktop immediately, allowing your despatch department to work more efficiently, and of course, getting more product to more customers, more frequently. Bring Your Brand to Life 8
  • 9. Digital Media We have a range of digital media offerings, such as trade newsletters, HTML advertising products, as well as SMS based advertising, and SMS based promotions, SMS to WIN competitions and more. Digital Newsletters and Social Media Promotional Management Advertising Digital Media SMS to Win, and other Targeted Mobile Mobile based Advertising Solutions Campaigns We have a local data base of 30,000 monthly recipients of our HTML advertising and newsletter products. These can be demographically filtered to give you the advertising and promotions directed to the right customer segment. By embarking on SMS promotions, and SMS to Win Campaigns, you effectively remove the cost of advertising, with the only cost being the value of prizes, plus a small administration cost. Today´s most important digital media is the advent of Social Media. Our Digital Media Department is able to deploy and manage a Social Media Strategy on your behalf. Incorporating Twitter, Facebook and other Platforms into your media plan is a very cost effective platform to get messages to your market. These can be targeted by age group, gender, area, and any number of combinations of different demographics. Whether you´re planning a promotion, a product launch, or sponsoring a huge event, this platform can help you gain the most out of your spend. Bring Your Brand to Life 9
  • 10. Our Major Customers We have many testimonials to the high standards of our service, and our ability to help grow your retail universe, increase sales and profits, ensure your brand is correctly represented, and ensure your customers enjoy superior customer service – providing LOYALTY to Your brand. Our Strategic Partnerships Scarecrow Mobile Solutions Bring Your Brand to Life 10
  • 11. Contact Information Tangerine Enterprises Lda Allan Beaton Av. Tomas Nduda 1155 Managing Director Maputo +258 82 057 3460 Mozambique allan@tangerine.co.mz Tel/Fax +258 21 49 6849 Marshall Ross Office Mobile +258 82 387 Sales Director 5603 +258 82 161 9744 www.tangerine.co.mz +258 84 066 7476 marshall@tangerine.co.mz Pedro Tembesse Business Development Manager +258 82 387 5762 pedro@tangerine.co.mz Bring Your Brand to Life 11