1. Marvin O. Ayala
2092 Mount Vernon Rd
Southington, CT 06489
PERSONAL STATEMENT
Trustworthy, ethical, and discreet individual with several years’ experience in the electrical utility field. Seeking a
position in electrical utilities that will allow me to utilize my skills and background to contribute to company goals.
SUMMARY
• Strong leadership and people skills, with ability to motivate and direct others
• 15 years of broad electrical distribution and customer electric service experience
• Background includes, utility grade operations & maintenance and construction of distribution facilities and
infrastructure, emergency preparedness and power restoration
• Excellent interpersonal, communication, and organizational skills
• Detail-oriented and able to multitask and complete projects in a timely manner
• Committed to professionalism
CAREER EXPERIENCE
Eversource Energy, Norwalk, CT Sept 2014-Present
MANAGER— ELECTRIC FIELD OPERATIONS
• Assist with the establishment of and monitor goals, policies, plans, standards, performance objectives and
budget for the site.
• Analyze and recommend resource levels to plan, develop and implement policies and practices.
• Monitor operating and financial objectives and ensures alignment with organization and corporate goals.
• Responsible for the efficient and effective installation, operation, maintenance, restoration and construction of
the overhead and underground transmission and distribution systems for the various sites within the geographic
region.
• Oversee development of site staff. Assess the need for, and oversee implementation of programs to ensure
employees possess technical and behavioral skills required to support operating plans. Manage, select, coach
and develop site staff.
• Work proactively with Community Relations to influence district, city and town leaders and civic groups to
provide a local point of contact and to enhance NSTAR presence in the communities.
• In collaboration with Human Resources and other Electric Operations managers, assist in defining and
implementing a labor relations strategy that enhances employee productivity and enables the achievement of
Electric Operations service level commitments.
• Assist with the preparation for, and execution of, restoration efforts in collaboration with other Electric
Operations managers.
The United Illuminating Company, Orange, CT June 2012-Sept 2014
SUPERVISOR—STANDARD FIELD OPERATIONS
• Apply management expertise to resolve problems and provide guidance to employees.
• Provide daily operational direction to 40+ bargaining unit employees, including evening and weekend coverage.
• Provide guidance for challenging customer service interactions, including service turn-offs.
• Conduct quality assurance programs with employees, manage time/attendance, conduct performance audits,
and provide feedback/instruction to employees.
• Lead/participate in joint union-management work groups or projects.
• Identify and resolve operational and technical problems within a team using defined processes, policies, and
procedures.
• Interpret customer/stakeholder needs and assess requirements for resolution.
• Coordinate and supervise the daily activities of business support, technical, or operations team; set priorities for
employees to meet daily deadlines; develop plans to meet short-term objectives.
• Provide guidance, leadership, and training to service technicians, both in the field and in the office.
2. • Provide technical guidance for internal and external customers for the installation of overhead or underground
services and metering equipment.
• Develop and maintain a professional relationship with contractors and with state and municipal agencies in
addressing issues or questions regarding electrical services or metering equipment.
Consolidated Edison March 2001-June 2012
CUSTOMER PROJECT MANAGER, Rye, NY September 2010-June 2012
• Directed and monitored the progress of company and customer-related work within the business process.
• Co-ordinated switching necessary to energize customer equipment and Con Edison feeder. Obtained work
permit from operating authority for customer work performed on customer owned equipment supplied by Con
Edison feeder. Inspected all work and directed energizing of customer equipment.
• Served as overall project coordinator and principal customer liaison in cases involving new and/or existing
transformer installations, high-tension services, Gas main and service projects, gas meter installations and
photovoltaic/wind/distributed generation projects.
• Negotiated and arranged service dates with major customers.
• Monitored and controlled project costs and took corrective action to minimize deviations.
• Provided status reports on budget and schedules as needed.
• Consulted with customers to determine rate options, applicable service provisions, riders, and general rules.
• Performed field inspections, confirmed receipt of necessary certificates, and authorized meter sets and
energizing of secondary service.
• Negotiated with contractors, governmental authorities, and customers as required.
OPERATING SUPERVISOR/REVENUE PROTECTION, BROOKLYN, NY November 2008-September 2010
• Supervised up to 28 bargaining unit employees.
• Collected on or disconnected high-dollar accounts.
• Investigated, identified, and worked with management to resolve cases of theft of service.
• Investigated theft of service on gas and electric services.
INVESTIGATING INSPECTOR, REVENUE PROTECTION, NEW YORK, NY November 2006-November 2008
• Investigated theft of service (TOS), quick-billed TOS conditions, and recovered lost revenue.
• Corrected TOS conditions and followed up on prior cases to ensure all TOS conditions were corrected.
• Ensured all work on or near Con Edison equipment was safe and performed according to company standards.
• Performed meter work, including installation, replacement, or disconnection of electric and gas meters.
Consolidated Edison, New York, NY March 2001-November 2006
MECHANIC A—REVENUE PROTECTION/SPECIAL FORCES
• Reviewed collection documents and made corresponding field visits to collect or disconnect service.
• Reported and documented all work performed while keeping in mind the core principles of the company.
MECHANIC B—I&A ELECTRIC OPERATIONS
• Installed, maintained, repaired, and inspected underground secondary system, services, and meters.
• Installed, removed, and replaced secondary electrical conductors for commercial and residential customers.
• Maintained, troubleshot, and replaced defective network protectors.
TRA Communications, Staten Island, NY March 2000-March 2001
FIELD SERVICE ENGINEER
• Performed computer installations on limited size LANs; set up network adapters on machines.
• Integrated video, audio, and Internet access on cardio-vascular equipment in fitness centers.
• Provided first-level support on all maintenance issues.
3. EDUCATION
MBA, Project Management Concentration Expected 2016
Post University, Waterbury, CT
Bachelor’s Degree in Organizational Leadership Conferred 2011
Manhattan College, Riverdale, NY
Electrical Training Certification March 1999
Burke Technical School, New York, NY
AFFILIATIONS
United States Armed Forces June 1994-June 1996
11-M/Infantry
Team Leader