Who Am I & Why Listen To Me?
•25 years working with, in and for nonprofits
•Author of Courageous Communication: How Codependence is
Making Your Nonprofit Brand Boring and What to Do About It
•Speak and write about nonprofit marketing for
AFP, Chronicle of Philanthropy, Stanford Social
Innovation Review and IABC
•Creator of Courageous Change workshops
•100s of nonprofit clients from around country
It’s me! Looking fancy
SECRETS to get anyone to do anything
1 • UNDERSTAND your audience
2 • GIVE first
3 • SPEAK to the subconscious
4 • SET the stage for success
4
AUDIENCE • If you can identify the mindset of your audience, and then
respond in a manner that meets the wants and needs at that moment,
you will build trust and rapport with your audience.
1. Thinkers
2. Doers
3. Strugglers
4. Achievers
1
STEP
Adapted from Mark Leblanc, “Growing Your Business”
These are not labels. These are states of being.
THINKER
WANT to make a decision
NEED information in order to make an informed decision
“Let me think about it…”
“I need some time to think…”
“I was wondering about…”
BACK OFF!
DOER
WANT action
NEED your sense of urgency
“I’ve made a decision…”
“Let’s find someone to…”
“I want to run 15 errands today…”
GET WHAT YOU NEED NOW
STRUGGLER
WANT a quick fix
NEED a new perspective
“I’m so busy…”
“Can you find someone else…”
“You want what?”
BE EMPATHETIC &
STAY STRONG
ACHIEVER
WANT teamwork
NEED a resource
“I understand how much value you bring…”
“I want to help…”
“It is important to be a team…”
DO YOUR HAPPY DANCE!
GIVE • Your influence is determined by how
abundantly you place other people’s interests first.
2Adapted from Bob Burg and John David Mann,
The Go Giver: A Little Story About A Powerful Business Idea
SPEAK TO THE SUBCONSCIOUS • 10 magic words &
simple changes you can apply instantly
3
STEP
Adapted from Phil Jones: Exactly What to Say
Magic words talk straight to the subconscious
brain that is preprogrammed to make
decisions without thinking.
Yes or no, there’s no maybe
1. Open-minded
2. When would be a good time
3. I am guessing you haven’t gotten around to…
4. If, Then
5. Don’t worry
6. The good news
7. What happens next
8. What makes you say that
9. If I can, will you
10. A small favor NO BUTS!
SET THE STAGE – Create the expectation of success
How to show up as a leader from the
beginning
4
STEP
In three days you will have:
• 90-day jump start action plan with phase 2 and 3
implementation plans
• A new approach to communications that builds confidence
and pride in your human investment company
• An abundant mindset that allows you to fundraising with joy
and ease
• Tools to implement an overall cultural change that supports
fundraising and marketing
HOW I WORK…
Courageous Change Workshops
Get Your
FREE GIFT
ATTRACTION AUDIT
$249 VALUE
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Fill out the evaluation form so I can make this
presentation even better
Reach me at 314-718-0635 or
maryanne@maryannedersch.com