Factors affecting efficiency of employees at thai binh shoes joint stock company.docx

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INTERNSHIP REPORT
INTERNSHIP TOPIC
FACTORS AFFECTING EFFICIENCY OF
EMPLOYEES AT THAI BINH SHOES JOINT STOCK
COMPANY.
INSTRUCTOR: BUI LE CO.
STUDENT: TRAN THI BICH HONG.
STUDENT CODE: 1231701038.
CLASS: 06DHNN-TMDL.
SCHOOL YEAR: 2012 – 2016.
HO CHI MINH City
MINISTRY OF EDUCATION AND TRAINING
GIA DINH UNIVERSITY OF
INFORMATION AND
TECHNOLOGY
FACULTY OF FOREIGN LANGUAGES

INTERNSHIP REPORT
INTERNSHIP TOPIC
FACTORS AFEECTING EFFICIENCY OF
EMPLOYEES AT THAI BINH SHOES JOINT STOCK
COMPANY.
INSTRUCTOR: BUI LE CO.
STUDENT: TRAN THI BICH HONG.
STUDENT CODE: 1231701038.
CLASS: 06DHNN-TMDL.
SCHOOL YEAR: 2012 – 2016.
HO CHI MINH City
MINISTRY OF EDUCATION AND TRAINING
GIA DINH UNIVERSITY OF
INFORMATION AND
TECHNOLOGY
FACULTY OF FOREIGN LANGUAGES

ACKNOWLEDGEMENTS
I would like to send my sincere thanks to the teachers of Gia Dinh
University, especially the teachers of the Faculty of Foreign Languages
who have provided me with useful knowledge which I am equipped with to
set off my long journey to the future. I express my deepest gratitude and
special thanks to Miss Bui Le Co who has given me a lot of proper
guidance, effective comments and with a good support during my
internship program.
Then, I would like to express my profound gratitude to the leaders
and employees of Thai Binh Shoes Joint Stock Company, especially the
staff in PD department whose are wonderful people and professionals.
They had led, helped and gave me necessary advices and guidance during
my internship period. I've learned a lot of valuable experience and useful
things.
During the period of my internship, I will inevitably make mistakes.
I wish teachers in Gia Dinh University; the person in Thai Binh Shoes Joint
Stock Company can forgive and give me many comments and suggestions
that I can improve myself further.
Last but not the least, I wish the teachers of the Faculty of English
and University of Gia Dinh the best health and happiness, so you all can
teach us the true meaning of life and made our future bright and pleasant. I
also wish the leaders and all employees of Thai Binh Shoes Joint Stock
Company all the best of luck, success and happiness in the future.
Thank You

TABLE OF CONTENT
A. THE BEGINNING....................................................................................1
I – Reason for choosing this topic: ..............................................................1
II – Limitation of the topic:..........................................................................1
III – Range of the research: .........................................................................1
B – THE CONTENT........................................................................................2
CHAPTER I: Theoretical basic related to efficiency of employees......3
1.1. Efficiency of employees...................................................................3
1.1.1. Definition of efficiency of employees. ........................................3
1.1.2. Role of efficiency of employees on the development of
company...................................................................................................3
1.2. Factors affecting efficiency of employees. ....................................4
1.2.1. Definition of key terms. ...............................................................4
1.2.1.1. Working environment.............................................................4
1.2.1.1.1. The physical environment.................................................4
1.2.1.1.2. The social environment.....................................................4
1.2.1.2. Motivation...............................................................................5
1.2.1.3. Leadership...............................................................................5
1.2.1.4. Training...................................................................................6
1.2.2. Effects of factors on efficiency of employees. ............................6
1.2.2.1. Working environment and efficiency of employees...............6
1.2.2.1.1. Physical environment and efficiency of employees. ........6

1.2.2.1.2. Social environment and efficiency of employees.............8
1.2.2.2. Motivation and efficiency of employees. ...............................9
1.2.2.3. Leadership and efficiency of employees. .............................10
1.2.2.4. Training and efficiency of employees. .................................11
1.3. Roles and advances of recognizing factors affecting efficiency of
employees. ................................................................................................12
CHAPTER II: Analyzing and assessing on current situation about
factors affecting efficiency of employees of Thai Binh Shoes Joint Stock
Company......................................................................................................13
2.1. Overview of Thai Binh Shoes Joint Stock Company.................13
2.1.1. History of Thai Binh Shoes Joint Stock Company....................13
2.1.1.1. General introduction. ............................................................13
2.1.1.2. Establishment and development. ..........................................14
2.1.2. Scale of Thai Binh Shoes Joint Stock Company. ......................15
2.2. Current situation of Thai Binh Shoes Joint Stock Company at
5A Xuyen A Highway, An Binh Commune, Di An District, Binh
Duong Province. ......................................................................................18
2.2.1. Staff organization system...........................................................18
2.2.2. Efficiency of employees.............................................................19
2.2.3. Current situation of factors affecting efficiency of employees. 20
2.2.3.1. Working environment...........................................................20
2.2.3.1.1. Physical environment......................................................21

2.2.3.1.2. Social environment. ........................................................22
2.2.3.2. Motivation.............................................................................22
2.2.3.3. Leadership.............................................................................23
2.2.3.4. Training.................................................................................24
2.2.4. Advantages and disadvantages. .................................................25
2.2.4.1. Advantages............................................................................25
2.2.4.2. Disadvantages. ......................................................................26
2.3. Current situation of some companies in Vietnam. ....................26
2.3.1. High efficiency of employees in some company in Vietnam....26
2.3.2. Low efficiency of employees in some company in Vietnam. ...28
2.4. Comparing current situation of Thai Binh Shoes Joint Stock
Company with other companies in Vietnam. .......................................28
2.4.1. Finer points.................................................................................28
2.4.2. Worse points...............................................................................29
CHAPTER III: Proposing solutions for efficiency of employee’s issues
of Thai Binh Shoes joint stock company. .................................................29
1.1. Expressing personal viewpoints about factors affecting
efficiency of employees at Thai Binh Shoes Joint Stock Company. ...29
1.2. Objectives of improving efficiency of employees.......................30
1.3. Proposing solutions for Thai Binh Shoes Joint Stock
Company’s current issues of employees’ efficiency.............................30

1.3.1. Fixing deficiencies. ....................................................................30
1.3.2. Improving factors affect on efficiency of employees. ...............31
CHAPTER IV: Conclusion........................................................................33
REFERENCE..............................................Error! Bookmark not defined.

A. THE BEGINNING
I – Reason for choosing this topic:
Up to now, labor has always been a key element of the country's needs.
The fostering and exploiting labor resources rationally, effectively are
always given top priority. Not every business knows how to use labor
resources efficiently to generate the highest labor efficiency.
In the era of integration as it is today, labor efficiency of employees is
one of the important elements for assessing the success between these
companies. Of course, the labor efficiency of employees must depend
on so many factors and in many conditions, different circumstances.
Every business will always find different ways to promote labor
efficiency of employees to generate the highest profit. Therefore,
understanding the factors that influence the efficiency of employees is
extremely important. That is why I decided to choose this topic: Factors
affecting efficiency of employees at Thai Binh Shoes Joint Stock
Company.
II – Limitation of the topic:
There are three objectives that this study towards:
- Researching what demands of employees nowadays are.
- Identifying the factors that could affect employees’ efficiency in general
and employees’ of Thai Binh Shoes Joint Stock Company in particular.
- Finding solutions which can improve the efficiency of Thai Binh Shoes
joint stock company’s employees.
III – Range of the research:

- Employees of Thai Binh Shoes Joint Stock Company’s headquarter at
5A Xuyen A Highway, An Binh Commune, Di An District, Binh
Duong Province
- Duration: from February 29, 2016 to April 10, 2016.
B – THE CONTENT

CHAPTER I: Theoretical basic related to efficiency of employees.
1.1. Efficiency of employees.
1.1.1. Definition of efficiency of employees.
- Efficiency of employees is an assessment in terms of the output of an
employee or employees in a specific period of time.
- To put it differently, efficiency of employees is the comparison of what
is actually produced or performed with what can be achieved with the
same consumption of resources (money, time, etc.).
- Efficiency of employees refers to the amount of output produced per
work hour.
1.1.2. Role of efficiency of employees on the development of
company.
- The target of company owners is profitability. Company’s success
depends on efficiency of employees. Low efficiency translates to low
profit; low profit is unfavorable to the company’s success. Following
Andy Core - an author and speaker on Work-Life Balance, Wellbeing,
and Peak Human Performance: “The employees themselves are an
investment, and like any investment, they should yield a healthy or a
worthwhile return to the company. Therefore, when employees are
highly productive the company achieves its goals of investing in them
in the first place”.
- Efficiency of employees can also relate to how efficiently a company
uses economic resources. Low employee’s efficiency can result in
wasted resources and higher business operating costs. Low efficiency of
employees can decrease company competitive advantage in the business
environment. On the other hand, increased employee’s efficiency leads
to increased capacity and capability. This in turn leads to a company's
capacity to innovate, to reduce cost of production, to better satisfy

customers and simultaneously to create a better standard of living for
employees and to enhance competitiveness.
- Efficiency of employees also helps to motivate the workplace
culture and boost morale, producing an even better company
environment.
For all these reasons, efficiency of employees plays a very
important role in the development of the company.
1.2. Factors affecting efficiency of employees.
1.2.1. Definition of key terms.
1.2.1.1. Working environment.
The work environment is used to describe the surrounding conditions in
which an employee operates. The work environment can be composed
of physical conditions, such as office temperature, or equipment, such
as personal computers. The work environment can also involve the
social interactions at the workplace, including interactions with peers,
subordinates, and managers.
1.2.1.1.1.The physical environment.
The physical environment is the part of the working environment. It
refers to components of the tangible, or material, objects and
conditions that surround an employee such as clean indoor air, safe
drinking water, violence, available technologies, disability management
practices, workplace policies and procedures, design and construction
of the workplace…
1.2.1.1.2. The social environment.
- The environment developed by humans as contrasted with the natural
environment; society as a whole, especially in its relation to the
individual.

- How employees behave, their relationships, their gender and ethnic
group, their education and work, the conditions and communities in
which employees live, and how they feel about themselves are all
elements of the social environment.
1.2.1.2. Motivation.
- Many contemporary authors have defined the concept of motivation.
Motivation has been defined as: the psychological process that gives
behavior purpose and direction (Kreitner, 1995); a predisposition to
behave in a purposive manner to achieve specific, unmet needs (Buford,
Bedeian, & Lindner, 1995); an internal drive to satisfy an unsatisfied
need (Higgins, 1994); and the will to achieve (Bedeian, 1993).
- So motivation is factors affecting psychology, emotions of employees
and making them carry out their responsibilities to the best of their
ability and production high efficiency.
1.2.1.3. Leadership.
- Leadership means different things to different people around the world,
and different things in different situations. We all have our own ideas
about what it means to be a good leader.
- "Leadership is employing your skills and knowledge, leveraged by your
attitude to get the results you desire."– Philip Gafka, founder, LEAP
Associates.
- "Leadership is inspiring others to pursue your vision within the
parameters you set, to the extent that it becomes a shared effort, a
shared vision and a shared success." – Steve Zeitchik, CEO of Focal
Point Strategies.
- In my opinion, leadership means the action of leading a group of people
or an organization. They inspire others to pursue their vision,

understands what is valuable and they are being bold enough to have
vision, make decisions, willing to take risks and accept the challenge.
1.2.1.4. Training.
- In short, training is the process of increasing the knowledge and skills
of the workforce to enable them to perform a particular job effectively.
- To be more precise, training refers to the teaching and learning
activities carried on for the primary purpose of helping members of an
organization acquire and apply the knowledge, skills, abilities, and
attitudes needed by a particular job and organization.
1.2.2. Effects of factors on efficiency of employees.
1.2.2.1. Working environment and efficiency of employees.
1.2.2.1.1. Physical environment and efficiency of
employees.
Employees spend a lot of their time inside their workplace, where the
physical environments directly influence their work efficiency. The
most modern employers want to design environments to help employees
be creative, cooperative and well development. It is very clear that the
physical environments in workplace have significant effect on attitude,
behavior, perception and efficiency of employees. Efficiency of
employees is great influenced by space, temperature, air quality,
lighting, color, physical facilities and noise conditions in the workplace.
Each of these elements also can reduce efficiency of employees.
- A basic aspect of the physical environment that contributes to
employees is the layout of workplace space. Workplace designs tend to
provide closed private workplace for employees. Besides, open space
design is more popular. It characterized by an absence of walls and
boundaries. Supporters of the open space design think that the design
facilitates communication and increases interaction between employees,

thereby leading to improve employees’ satisfaction, enhance morale and
increase efficiency of employees. On the contrary, some employees
think the open plan design exceed employees’ comfort levels and loss
of privacy. Then, they will feel dissatisfaction and negative reactions.
Therefore, changing workspaces can increase efficiency for many
employees, but it also be the cause of reduced efficiency of others
employees.
- The next element is temperature. Several studies conducted by Lorsch
and Abdou (1994), "shows that when the air-conditioning system was
introduced, employees feel that their work space becomes more
comfortable and the productivity tends to increase by 5-15 percent
because they can concentrate on their work”. It means temperature
indirect affect employees’ work capacity.
- Another important element to support efficiency in the working
environment is colors in the workplaces. The color chosen for a
workplace must be made with correct consideration to produce better
quality of work. Jobs that require great concentration require a neutral
color tones, jobs like those of accountants and attorneys require a
stronger a color tones, while journalists would perform best in exciting
and energetic colors with great contrast value. If unsuitable colors were
chosen, employees might be subject to negative psychological impacts
such as tiredness, tightness, depression or uneasiness.
- Noise is also heavily affect efficiency of employees. Noise in the
workplace includes not only speech but also the sound of phone, fax
machine, photocopy machine, computer keyboards, so on. An employee
can focus on their work to create better efficiency in a quite workplace.
On the other hand, if an employee work in a noise workplace, they will
be disturb and very hard to complete their work efficient. There are a lot

of ways to reduce noise levels in an office such as: use of thick curtains
on the windows, cover the floors by carpet and so on.
- Adequate and convenient facilities can help employees complete their
work faster, more efficient and increase efficiency higher than
employees work in workplaces lack of facilities.
Therefore, it can be concluded that the physical environment in
workplaces should be considered, not only the elements as above:
temperature, noise, layout of workspaces, color, facilities but also many
other elements such as air quality, water quality, lighting, dust levels
and so on. Obviously, the physical environment in workplaces and
efficiency of employees are closely related.
1.2.2.1.2.Social environment and efficiency of employees.
Not only physical environment but also social environment affects
efficiency of employees. Communication, interaction, relationships in
company related human are social environment.
- Effective communication reduces the stress levels, also facilitates the
exchange of information among employees and reduces
misunderstandings and confusions.
- One way in which the social environment affects the workplace is it
inspires or discourages employee cooperation. When employees
cooperate and have good relationship with colleagues and superiors,
they will feel comfortable at the workplace. Thus, employees can
maintain or raise the quality of work as well as their efficiency.
- Morale and attitude of employees are two of the most important
elements of social environment. An employee keep morale optimistic

and have positive, cooperative, energetic attitude will maintain a
productive workplace, create positive change within the workplace.
The efforts to make a positive, happy social environment will create a
better working environment for employees to achieve the best
efficiency.
1.2.2.2. Motivation and efficiency of employees.
- Motivation has a direct effect on employees’ efficiency. Most
employees need motivation to push themselves work better, harder,
more flexible. As a result, the efficiency increases, the profit and
turnover increase too.
- Motivated employees are more effective than unmotivated employees.
Unmotivated employees spend little or no effort in their jobs, produce
low quality work. On the other hand, employees who feel motivated to
work are enduring, creative and productive, produce high quality work.
Furthermore, motivated employee will motivate other employees in
workplace.
- An employee can motivated by many factors such as incentive,
recognition or self-motivation.
A nice incentive motivates employees to come to work and to stay
focused on quality work. Incentive includes time off, bonuses, cash,
amenities (a gym, cafeteria, or daycare center...) and travel perks.
Besides, many employees need recognition from their employers to
produce quality work. Recognizing a job well done makes employees
feel enthusiasm and encourages them to do better.
In fact, some employees are confident in their abilities and personally
identify with their role within company. They are ambition; they ask
themselves for the professional. These employees are self- motivated,
without needing pressure from others.

- Each employee is individual with different thoughts, needs, ambitions,
and so on that motivates them to do the best work. Employers need to
understand their employees’ motivations, what they needs and wants in
order to promote, support and create favorable conditions for employees
achieve the most effective quality of work.
- Conclusively, there can be said that motivation has a positive effect on
the efficiency of employees within a company.
1.2.2.3. Leadership and efficiency of employees.
- Leadership has an affect on work outcomes, the way how jobs are
completed. Efficiency of employees is created under leadership
direction. In other words, leadership is directly linked to employees’
efficiency.
- One of the most important functions of leadership is to create
enthusiasm amongst the employees to enforce in the best of their
abilities. When leadership listen to their employees, let them express
their own opinions freely, they has create an open communication,
encourage creativity, build trust with their employees. Thence,
leadership can pull everyone together to work towards a common goal,
increase employees’ motivation so they produce highly efficient.
- Leadership who are not communicate with their employees can not
make employees understand their goal, can not catch up work process
so efficiency will reduce.
- It is very important to leadership keep sociable, positive supportive and
encouraging attitude and behavior. If leaders are optimistic, they can
inspire other people to be more creative, engaged and get more done.

Leadership change thinking and attitude, their actions will start to
change your work, employees and their efficiency.
- When leadership has words of encouragement for employees, they will
move forward and do even better, and makes the worker feel happy.
- A leader can only be successful in enhancing employee efficiency, if
employees accept leadership style and accept it. Experience of the
employees, education, attitudes, target and motivation of the employees
can affect their receptiveness to the attempts of the leader to influence
efficiency of employees.
1.2.2.4. Training and efficiency of employees.
- Training constitutes a basic concept in human resource development.
Employee will become more efficient and productive if they are trained
well. It does not only enhance employees resource, but also
provides them with an opportunity to improve capabilities,
knowledge and skills. Hence, increasing not only employees’ efficiency
but also company’s efficiency.
- Training plays main role in creating efficiency of employees. Low
efficiency often results when employees do not know exactly what they
are supposed to do, how to do their jobs or why they need to work a
certain way. Training will help employees define exactly those things
and bring an employee into a position where they can do their job
correctly, effectively, and conscientiously. Through training programs,
employees recognize their company interest in turn apply their best
efforts to achieve company goals and loyalty to the company.
Moreover, the training programs will motivate and inspire employees.
Through training programs, employees are more capable to entertain
customer satisfaction and the quality of products and events.

1.3. Roles and advances of recognizing factors affecting efficiency
of employees.
- Thought recognizing factors affecting efficiency of employees,
company’s owners can find and repair their mistakes and shortcomings.
They can be more proactive in encouraging, promoting and creating the
best conditions for employees achieve the highest efficiency. From
there, the business will create a better work environment, greater profits
and become successful business on the market.
- In addition, knowing the factors that affect the efficiency of employees,
employees can find ways to improve morale, responsibility themselves
and dedicated to the business. Then, they can not only increase
performance but also increases the value and capabilities of themselves.

CHAPTER II: Analyzing and assessing on current situation about factors
affecting efficiency of employees of Thai Binh Shoes Joint Stock
Company.
2.1. Overview of Thai Binh Shoes Joint Stock Company.
2.1.1. History of Thai Binh Shoes Joint Stock Company.
2.1.1.1. General introduction.
Year of establishment: Founded in 1989.
Name: Thai Binh Shoes Joint Stock Company.
Abbreviated name: TBS Group.
Address: 5A Xuyen A Highway, An Binh Commune, Di An District,
Binh Duong Province.
Email: info@thaibinhshoes.com.vn
Website: www.thaibinhshoes.com

Fax: (84-8) 38960223
Sector:
 Manufacturing and export footwear
 Trading real estate
 Investing finance
 Investing and trading in infrastructure, industrial zone.
 Leasing warehouses and trade center.
2.1.1.2. Establishment and development.
- Founded in 1989, three teammate Thuan-Bich-Son started up together
with full of desire to get rich on their own homeland.
- 09/1992, “Factory Number 1” project approved and licensed.
- Until 1993, Thai Binh Shoes Company has signed the first production
contract of 6 million pairs of women shoes for Orion Taiwan.
- In 1995, “Factory Number 2” specializing in sport shoes built, signed
the contract with Reebok. After a long time of working, TBS Group has
signed the contracts with big partners such as Decathlon, Stilman,
Dcshoescousa…
- 2002, converted to shareholding company.
- 2005, Thai Binh Shoes Company officially named Thai Binh Joint
Stock Company, opened logistics business with 50ha bonding
warehouse.
- 2011, expanded to Handbag/ Backpack business, established the first
handbags manufacturing factory, produced fashion handbags, wallets,
backpacks, sport bags.
- 2013, implemented Enterprise resource planning (ERP) in management.
- 2014, expanding to furniture manufacturing.

More than 25 years of creativity and growth has enabled TBS Group to
become a leading multi-sector enterprise, providing integrated solutions
to clients ranging from Footwear, Handbags, Investment & Asset
Management, Logistics, Hospitality and Retail.
2.1.2. Scale of Thai Binh Shoes Joint Stock Company.
Thai Binh Shoes Joint Stock Company invests in and develops 6 key
businesses: Footwear, Hand Bags, Investment and Asset Management,
Logistics, Hospitality and Retail. Each business plays an important role
in the growth and development of TBS Group.
- Footwear:

 Production capability: 25 million pairs/years.
 Producing line: 39 lines.
 Human resource: 20,000 staff.
 Facility location: Binh Duong, Dong Xoai, Kien Giang and Da Nang.
- Handbags:
 Production capability: 14 million pieces/years.
 Producing line: 112 lines.
 Human resource: 9,000 staff.
 Facility location: Binh Duong and Thai Binh.
- Investment and Asset Management: Specialized in investment,
development, management and trading industrial infrastructure services,
industrial parks, industrial and civil real estate projects in Vietnam and
Southeast Asia.
-
- Logistics:

 Strategic location: located in the central business hub in the South:
Hochiminh city – Binh Duong – Dong Nai – Ba Ria Vung Tau.
 Total area: 220,000m2.
 Large-Scale Infrastructure: 115-hectare warehouse consisting of 1
LCD, 5 integrated, multi-use warehouses, 1 container depot, and
hundreds of trucks of all sizes with the capacity of transporting up to
5,000 containers monthly.
 Capacity for storing up to 60,000 containers ranging from bonded to
domestic warehouses, from general goods to dedicated storage.
- Hospitality: Investing, developing, managing and trading a chain of
restaurants, hotels, resorts and luxury golf courses in Vietnam and
Southeast Asia.
- Retail: Distributing international fashion and sports brands. TBS Group
are distributors of high-end, world-renowned fashion and sports product
lines as well retail partner for international brands in Vietnam. Growth
rate: 30 % (2014). Maintaining the position of ECCO as a leading
comfortable shoe brands in Vietnam market.

2.2. Current situation of Thai Binh Shoes Joint Stock Company at
5A Xuyen A Highway, An Binh Commune, Di An District,
Binh Duong Province.
2.2.1. Staff organization system.
- Current employees of the company total approximately 12 706 people,
while the number of production workers directly accounted for 90.5%,
the rest are management staff, office workers.
- Chief Executive Officer is representative who legal personality of the
Company in any transaction. He is the highest authority, has the right to
make decisions and administer all operations of the company.
- The Vice Director: has full authority within their assigned areas, carry
out management tasks in assigned areas and take responsible to Chief
Executive Officer on the results of the work in that field.

- Human Resources Department: take responsible for monitoring the
situation of labor upheaval in the entire company as the situation to
increase staff, training personnel and labor contracting.
- Financial - Accounting department: It is in charge of accounting,
statistics and reporting activities of production and business results of
the company. Managing financial: money, goods and property of the
company. Ensuring balance revenues and expenditures.
- Testing Department: testing technical, endurance, toughness according
to regulations and quality standards provided.
- Quality Assurance Department: After the completion of the product,
Quality Assurance Department has the task of checking the quality of
products before export.
- Production Department: planned production of each Department,
responsible for the production process of each factory, identifying the
origin of products in the manufacturing process of business, ensure
production schedule, time, quality according to the order.
- Planning supplies production Department: Be responsible for the
activities to buy equipment and working tools. Check the level of
supplies and materials to purchase materials.
- Sales Department: Responsible for the sale of goods, find the output for
their products, orders production for ISO rooms. Organizing the
delivery and receipt activities, transport and managing import and
export goods of the company.
2.2.2. Efficiency of employees.

Efficiency of employees played a major role in creating revenue and
profitability of company. Efficiency increase, revenue, profits also
increased. Below is Income Statement of TBS Group for year ended
2008, 2009 and 2010. (In billion Vietnamese dong).
2008 2009 2010
Between 2009 and
2008
Between 2010 and
2009
Change Rate (%) Change Rate (%)
Revenue 754 957 1100 203 26.9 143 14.9
Profit 117 119 133 2 1.7 14 11.8
Expense 32 36 45 4 12.5 9 25
(Source: Financial - Accounting department)
Following the Income Statement of TBS Group for years ended 2008,
2009 and 2010, revenue and profit of company had increased over the
years, that means efficiency of employees also increased.
2.2.3. Current situation of factors affecting efficiency of
employees.
2.2.3.1. Working environment.

2.2.3.1.1.Physical environment.
- Equipment in the workplace:
Equipment in the workplace of
officer are quite adequate and
amenities. Not only saves time, it
shows employees that company
care about giving them the best
tools available. Each room is
equipped with air conditioners,
fixed telephones... Each
employee has their own desk, separate computers connected internal
network. Working rooms of manager are arranged next to that
department and they can connect together over the glass wall. Such
arrangements have helped the company save a lot of time and costs,
conducting strict management, exchange data easily, contribute to
improving efficiency.
- Because every room has air conditioners, employees feel that their work
space becomes more comfortable and they can focus on their work.
- The dominant colors of the company are green and white. It gives
employees a feeling of lightness, comfortable, friendly and dynamic.
- TBS Group has open space design which help employees easily in
communication and increases interaction between employees, thereby
leading to improve employees’ satisfaction, enhance morale and
increase efficiency of employees.

2.2.3.1.2.Social environment.
- TBS company always:
 Creating conditions for each individual the opportunity to assert
ourselves.
 Creating a friendly, professional work environment and connect
directly with the leadership over the existing advanced technology
information system.
 Respecting and appreciating the contribution of each
individual in the overall success of TBS group.
 Constructing cultural work in a spirit of respect, solidarity, and share
the same objective of development.
- The working atmosphere is very good, very comfortable. The
relationship between individuals in each department with other
departments is quite good. Everyone has the spirit of unity, mutual
assistance. All of these things helps employee always have comfortable
mentality, does not deadlock. Therefore, efficiency of employees
increases day by day.
2.2.3.2. Motivation.

- Salary and rewards: TBS Company believes that people are company’s
most valuable assets and are also an important, strategic resource.
Therefore, TBS Company views salaries as an effective investment in
the future. At TBS, employees can be assured of fair, competitive
wages.
 Salary: Salary for positions; wage for work efficiency; salary of 13th
month; allowances for the particular job position.
 Rewards: Rewards on Holidays and special events TBS; rewards for
achievement recurring and scheduled of individual or group; rewards
for technical innovations, improve the efficiency of business
operations.
- In particular, TBS Company recognizes and highly value of each and
every contribution from those within the TBS family. Performance
appraisals and attractive annual bonuses are designed to express
appreciation for accomplishments and reflect the camaraderie found
within the TBS family.
- Additionally, health insurance scheme and transportation subsidies are
just some of the benefits of working for TBS.
 Insurance: Social Insurance, Health, Unemployment prescribed by
the state.
 Other Benefits: Supported housing for seniority staffs; cheap housing
assistance for workers; lunch subsidies; support daily bus ; cultural
activities, arts and sports for staffs; the program for employees’
family: family festival, reward the employees’ children who have
good academic achievement ...
2.2.3.3. Leadership.
- Together leadership and employees work, share and grow. At TBS,
employees are always respected, listened to and appreciated; each and

every employee is made to feel like an important link in the strong,
united TBS chain. Leadership committed to promptly recognizing and
rewarding accomplishments - a strong motivation to feel inspired at
work and be ready to take on new challenges.
- More than 25 years operation of the company, the leadership had made
a lot of right and wisdom decision to create the best working
environment, the best conditions for employees.
- TBS Group’s leadership often to visit departments, meet and give
employees the opportunity to comfortably present and try out ideas,
boost their creation. Valuing the opinions and listening to the
suggestions of employees before making a decision will show them that
they are part of a team and will give them a sense of contribution to the
company. The more they feel that their voice is being heard, the more
efficiency they will create to the cause of a company.
- Every employee needs goals to strive for. Leadership of TBS Group set
specific and measurable goals with your employees, then regularly
monitor their progress toward achieving them.
- Every employee wants to do a good job. And when they do a good job,
employees want recognition from their bosses. TBS Group’s leadership
always rewards the employee who do completing outstanding work to
encourage them do better.
2.2.3.4. Training.
- Training programs help employees to grow and be equipped for the job.
For TBS Company, training and developing human resources equates to
a strategic investment in the company’s future. That means that as a
TBS employee, you will have the opportunity to take part in relevant
training programs that meet specific needs and improve workplace
efficiency as well as advance their own career path.

- Providing continuous and diverse learning opportunities aims to
develop staffs up to professional heights match with career potential of
each person is how TBS Group training – the way that TBS Group
attract, retain and use talents at the same time with respond operational
needs of the new business production more and more challenging.
- An employee is more likely to be productive when they understand
what exactly is expected from them and they are given the training to
perform such a task. The forms of training:
 Training of new staff: Company training new staff with training form
directly and focus in the factory then divided according to each
Department needs. This is the period for employees to understand
general knowledge about the work of the whole company.
 Training planning: leadership of Department create favorable
conditions for employees were studied, costs throughout the training
process is taken from the cost of the Department, where employees
are working.
 Retraining: Retraining aims to improve quality, boost and improve
labor efficiency.
2.2.4. Advantages and disadvantages.
2.2.4.1. Advantages.
- The Board of Directors and the Board room work sharp, dynamic,
accuracy in role management and operational direction of the company.
The Board of Directors and departments working keen, dynamic,
accurate in management roles and oriented company activities.
- TBS Group has abundant, strong, passionate workforce with low labor
costs. Employees have good qualities, have eager to learn, have highly
skilled contributing to boosting labor efficiency.

- Machines equipped modern reaches international standards. It is easy
for employees to work more.
These above favorable conditions are the motivation to help
companies survive and develop.
2.2.4.2. Disadvantages.
Besides the advantages, the company also exist the difficulties:
- Due to the overcrowding of human resources, Human resources manage
can not be avoided difficulties and shortcomings.
- Orders are not evenly distributed throughout the year, often focusing on
the beginning and the end of the year. Therefore, during this period,
company often had to work overtime. It is difficult for companies,
especially for workers to recreate labor power.
- Company has a good investment on equipment in production workshops
so the factory premises, machinery and equipment are new and modern
investment. Workers are equipped with adequate labor protection, full
factory conditions of light, ventilation holes, labor safety. However, due
to the frequent exposure with machinery, equipment and the impact of
the noise, in longer term, the impact on health and eyesight is
unavoidable.
- At the workshop, because of highly specialized feature, they often feel
monotonous when always repeated a job, they gradually lose the ability
to be creative.
- Because the factory performs the contract follow the request of the
customer, the quantity of goods change continuously. The majority of
workers are female so the numbers of workers are also unstable. TBS
have to find new employees monthly.
2.3. Current situation of some companies in Vietnam.
2.3.1. High efficiency of employees in some company in Vietnam.

- Vinamilk: is the biggest dairy company in Vietnam. Professional
people, dynamic environment. Besides, competitive salary including
health benefit, traveling and phone allowance is considerable.
- Viettel Group: Competitive working environment, have a great chance
to learn new experience, good salary, friendly leaders.
- Techcombank: Friendly, open, dynamic and creative working
environment. Employees are trusted and empowered. Highly capable
and experienced management team comprising of local and
international banking experts. Techcombank has steadily enhanced
strengths, retained sustainable growth, and are ready for the next
breakthrough in the years to come.
- Novaland Group: one of the leading companies in the real estate
industry in Vietnam nowadays. Novaland offers to all the members a
dynamic and fair working environment with many opportunities to
develop and improve incomes. Policies on salary, reward and social
benefits are highly invested to attract and retain best employees so that

all of the successes, even the smallest one, are always recognized and
rewarded deservedly. At Novaland, Integrity – Efficiency –
Professionalism is the core values that are essential for every employee
to develop and to aim to during their work.
The above are just some of the company. Still having a lot of
companies which create high efficiency of employees in Viet Nam.
They have good working environment, great leadership, good training
with strength workforce who make big difference between companies.
2.3.2. Low efficiency of employees in some company in Vietnam.
Beside, many company in Vietnam are not really create a good working
environment for employees, leadership are not actually listened to staff.
They are not focused on investment in human resources in order to
create maximum efficiency. I just tell some company name like FES
Limited Company (Binh Duong province), Trang An Securities (TAS),
Ngoi Sao Viet Investment and Trading Development Joint Stock
Company (Ha Noi), Hoang Hai Pharmaceutical joint stock company (
Ha Noi)…
2.4. Comparing current situation of Thai Binh Shoes Joint Stock
Company with other companies in Vietnam.
2.4.1. Finer points.
- Well-established customer / partner relationships.
- Customer-centric business strategy.
- A domestic company with international vision and capacity.
- Large-scale production: Expansive network of factories located
throughout Vietnam, operating high-tech, self-contained production
lines.
- Strong, passionate, highly skilled, well-trained workforce: In Footwear
business: 25,000 employees, 33 production lines with an annual

capability of 21 million pairs of shoes. In Handbags business: two
modern, well-managed factories with 6,700 employees and a production
capability of 4 million bags and 6,800 models annually.
2.4.2. Worse points.
- Human resources are not really stable. The rate fluctuates relatively
high, employees levels and employee qualification are unequal,
professional qualifications is not high, the management was quite time
consuming.
- About the identification of recruitment needs, there are limitations
because of job description of managers of Department has not been
clear. Therefore, causing the difficulties to the recruitment.
CHAPTER III: Proposing solutions for efficiency of employee’s issues of
Thai Binh Shoes joint stock company.
1.1. Expressing personal viewpoints about factors affecting
efficiency of employees at Thai Binh Shoes Joint Stock
Company.
In my opinion, Thai Binh Shoes Joint Stock Company have created and
maintained good factors affecting efficiency of employees. Company
providing adequate modern facilities and necessary equipment for job.
It created good and comfortable conditions to employees promoting to
the best abilities at work. Friendly, social work environment help
relationship between leadership and employees, employees and
employees are closer. Everybody is easily in communication,
interactivity. Leadership is close, pleasant to listen to employees’
opinion, idea. For TBS Company, training and developing human
resources are especial attention. Treatment regime employees are very

good with many rewards, incentive and so on. It shows the interest of
leadership to employees. All of these things helps employees want long-
term commitment with company and make further efforts to create
greater work efficiency, contributing to build a develop and strong TBS
Group.
1.2. Objectives of improving efficiency of employees.
- Helping company create higher labor efficiency, enhance revenue and
profitability, helping the company develop further.
- Helping employees confidence in their own capacity, continue to learn
and improve skills, create a comfortable living, raising incomes and
improving the quality of life.
- Thereby, improving the quality of human resources for society, for the
country.
1.3. Proposing solutions for Thai Binh Shoes Joint Stock
Company’s current issues of employees’ efficiency.
1.3.1. Fixing deficiencies.
- Due to the overcrowding of human resources, TBS Group needs to take
measures to manage human resources stricter, clearer.
- Because the factory performs the contract follow the request of the
customer, the quantity of goods change continuously and the majority
of workers is female, so the number of workers are also unstable. TBS
have to find new employees monthly. The temporary workers are
difficult to work our best for the company. Therefore, TBS should
training a stable and high- qualifications workforce for the company,
create cohesion with employees to create the optimal efficiency.
- About the recruitment, managers of Departments should give clear job
description. Applicants can save time for understand the work, choose
right job and be easier to work if they are recruited.

- Reallocate human resources: Once TBS analyzed the success and
inefficiencies of their resources, they will be able to reallocate
resources. By maximizing the capacity of staff and reallocating them to
areas that match their skillset, employees will feel more engaged in
their work and they are likely to become more efficient.
- Orders are not evenly distributed throughout the year, TBS Group
should distribute reasonable working periods for employees to keep
employees in the best health status at work, avoid the cases of
overworking. Employees need the best healthy to create the best
efficiency.
1.3.2. Improving factors affect on efficiency of employees.
The need to ensure and enhance employee productivity is a reality no
business can ignore.
- Past their original training, encourage continued employees’
development. Helping them expand their skillsets will build a much
more advanced workforce, which will benefit company in the long run.
- Set Clear Goals and Provide Feedback. Employees or personnel will be
more motivated if they know what they are expected to achieve. Clearly
stating goals or having a company vision provides guidance for
everyone. Additionally, it is important to provide feedback or show that
employees are being supervised.
- TBS’ leaders should give responsibilities to qualified employees, and
trust that they will perform the tasks well. This gives employees the
opportunity to gain skills and leadership experience that will ultimately
benefit their company.
- Leaders should match tasks to employee's skills. Knowing employees'
skills and behavioral styles is essential for maximizing efficiency.

- Creating a culture of accountability. Every employee needs to be well
aware that they are accountable for their actions and decisions, and they
can neither pass the blame to someone else. This will help they work
more meticulously, take cautious rather than reckless decisions.
- At the workshop, because of highly specialized feature, they often feel
monotonous when always repeated a job, they gradually lose the ability
to be creative. This monotony can be broken with rotation and giving
people new tasks and exposure to other divisions. This adds their
learning and helps them get a holistic view of the business.
- If employees spend more than eight to ten hours at workplace and
without moving around much, they will have less energy to work.
Efficiency is not measured by the number of hours they sit at a
workplace. It is measured by how much they get done without
sacrificing health. TBS Group should create places for employees to
rest, relax in the lunch break or after work such as a room for
employees to take a nap, smoking room, recreation room, fitness room
and so on. Taking short, regular breaks helps to maintain focus and to
prevent a decline in performance and work more efficient.
- Allow for remote work and flexible hours. It doesn't matter where and
when work gets done, so long as it gets done. Research by Gallup
shows that employees who work remotely part of the time are more
engaged and actually work longer hours. Giving employees the
flexibility to do their work when and where they work best.

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