1. BP106 Where is the love? How to get your users to fall in love with IBM Lotus® Notes® Mat Newman | Director-Education | ISW www.isw.com.au

3. Features vs Functionality

4. The User Driven Revolution

5. Bring back that Lovin' Feelin'

6. A little bit of Magic!

7. Be prepared to answer the questions

9. Why do they HATE Notes?

10. Who's fault IS it?

11. Feature … or Function?

12. Putting the frustration into perspective.

17. Perception of a lack of FUNCTIONALITY

18. Unfamiliarity with a POWERFUL/RICH client

19. Administrative Policies that don't make sense to users

20. Application Failures/Crashes

21. Not understanding 'The Power of Notes'

24. Knowledge,

25. Experience, and

26. Desire

28. Features vs Functionality

29. The User Driven Revolution

30. Bring back that Lovin' Feelin'

31. A little bit of Magic!

32. Be prepared to answer the questions

34. Include content

36. Form/View Actions

37. Toolbar short-cuts

38. Menu options * Wood, 1995

40. Functionality is the capability of an application to perform a task

41. Many users equate the lack of an obvious feature with a perceived lack of functionality

42. With Notes, you may not win the feature battle every day, but you WILL win the Functionality WAR

44. A tool that enables users to consume, create, communicate, coordinate and collaborate,

45. It can Talk with just about ANY system,

48. Features vs Functionality

49. The User Driven Revolution!

50. Bring back that Lovin' Feelin'

51. A little bit of Magic!

52. Be prepared to answer the questions

54. Unstructured documents and lack of organization/process lead to Anarchy

60. An understanding of the functionality +

61. An awareness of the capabilities +

62. A desire for simplified work processes = A Notes driven USER REVOLUTION

63. It all starts with a little love...

65. Features vs Functionality

66. The User Driven Revolution

67. Bring back that Lovin' Feelin'

68. A little bit of Magic!

69. Be prepared to answer the questions

72. Notes is Secure

73. Notes can access information from virtually anywhere!

74. Notes is our COLLABORATION platform!

78. The navigation and use of Notes database 'applications'

79. The pervasive availability of Messaging, Scheduling and Presence

80. The ability to WIRE or JOIN those FUNCTIONS together

82. A File Browser

83. A Feed Reader

84. A Chat and Presence Client

85. A Content Consumer

86. A Database Platform

87. A Document Editor

88. A Personal Information Manager

90. The navigation techniques and short-cuts available to all applications

91. Methods available to find and search for database content

93. Scheduling functionality will help users organize their time and increase productivity

94. Presence is the ability to identify and connect with an available resource

96. Live Text can be used to recognize content within most documents

97. WIRING grants users the ability to link information together to create context, speed processes, and provide additional – contextually relevant - information

99. Notes IS secure

100. Notes CAN access information from virtually anywhere

101. Notes IS easy to use

102. Notes CAN simplify and expedite processes

103. Notes IS easy to 'extend' – it works like Magic

107. IBM Lotus® Traveler® (for mobile access),

108. IBM Lotus® QuickR® Entry (for centralized file-sharing),

109. IBM Tivoli® Directory Integrator® (THE data-moving animal!)

111. Features vs Functionality

112. The User Driven Revolution

113. Bring back that Lovin' Feelin'

114. A little bit of Magic!

115. Be prepared to answer the questions

117. A little bit of development,

118. LIVE-TEXT, or

119. Widgets and Plug-ins

123. Product Specialists,

128. Features vs Functionality

129. The User Driven Revolution

130. Bring back that Lovin' Feelin'

131. A little bit of Magic!

132. Be prepared to answer the questions

133. Questions?

135. isw.com.au (business)

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