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HR2.0
SocialMediaStrategyforRecruitment
&TalentManagement
Sidneyeve Matrix
digital proclivities
web first
Context
image: EdYourdon
Context
Context
Context
image: Quang Minh
social is mobile
Context
image: Michael Dawes
ambient connectivity
6 messages per waking hourstatversations
6 messages per waking hour
millennials and other digital natives find comfort in
Context
tech-forward companies
are attractive to graduates
it's a signal of innovation
image: vanessa hutd
"More companies are discovering that an über-
connected workplace is not just about
implementing a new set of tools---it is also about
embracing a cultural shift to create an
environment where employees are encouraged to
share,innovate and collaborate virtually."
~Jeanne Meister,Harvard Business Review
Gen Y work priorities
Flexibility
Funculture
Mentorship
Challenges
Workwithimpact
Technology(social&mobile)
Professionaldevelopment
Opportunityforadvancement
"I need to access my Facebook in order to do my job."
~Millennial MBA,interviewed
in Harvard Business Review
image by El Ronzo
impact of social media
1.employer branding
2.collaboration & communication
3.talent recruiting
4.assessing candidates before hiring
5.professional development of employees
6.employee engagement
7.driving innovation
Manpower Employer Perspectives on Social Networking
survey of 34,000 employers worldwide in 2009
where will the
be most felt by companies in the coming years?
people management & enterprise strategy
shape & support new ways of working
image by DeaPeaJay
CHRO leadership
translatingtalentstrategyinto
businessvalueusingsocialmedia
Objectives
whatbusinessbenefitsareyouseeking?
1.Brand elevation
communicate EVP
thought leadership
Sample
Objectives
2. Attract & engage candidates
the right
in the right positions,this is competitive advantage
Sample
Objectives
3.Increase productivity
and organizational effectiveness
via collaboration,transparency,agility
Sample
Objectives
4.Raise the satisfaction index
increase motivation & keep morale high
Sample
Objectives
5.Reduce attrition
engage & retain great employees
Sample
Objectives
6.Succession
planning
identify & support
high performance
high potential
employees
Sample
Objectives
Socialrecruiting
90% companies plan social recruiting in 2011
source:JobVite survey of 800 companies
and 64% hired via social networks in 2010
from job boards....
Social Recruiting
"Twitter is altering the recruitment advertising
landscape.The focus is now on providing users
with the tools to access,find and filter jobs
within the Job Cloud."
~ MattAlder,RecruitingFuture.com
...to the Job Cloud
a brave new world for recruiting
Social Recruiting
job notices on niche news media sites & streams
Social Recruiting
career
maps
Social Recruiting
visualizing
career mapsvisualizing
recruiting	
  microsite	
  links	
  from	
  Facebook,	
  consistent	
  color	
  coding	
  make	
  it	
  easy	
  to	
  follow	
  the	
  career	
  maps
videos
Social Recruiting
social
media
for
social
good
Social Recruiting
Social Recruiting
career
advice
+ Q&A
Social Recruiting
P2P workshops
"Involvement of employers
inspires and informs young
people,preparing them for the
workforce ...
Social Recruiting
...by making them aware of the skills
and attitudes employers expect."
~David Cruikshank,Deloitte Chairman
Social Recruiting + thought leadership
image: lenifuzhead
inbound recruitment marketing
adding value at social touch points
Socializing Employee referral programs
Social Recruiting
how	
  is	
  HR	
  leveraging	
  our	
  social	
  graphs?
Social Recruiting
simple	
  +	
  impactful	
  Q:
want	
  to	
  work	
  with	
  your	
  friends?	
  
Social Recruiting
+ job searching
When	
  I	
  tested	
  BeKnown	
  it	
  immediately	
  posted	
  a	
  
bunch	
  of	
  spam	
  on	
  my	
  Facebook	
  wall	
  without	
  
permission.	
  Very	
  uncool.
The	
  service	
  is	
  gameified,	
  so	
  if	
  you're	
  not	
  interested	
  
in	
  spam	
  and	
  silly	
  badges,	
  I'd	
  give	
  it	
  a	
  pass.
Social Recruiting
& job searching
In	
  2011	
  BranchOut	
  
scaled	
  back	
  their	
  game	
  
elements	
  and	
  grew	
  by	
  
a	
  million	
  members.	
  
This	
  app	
  is	
  cool	
  way	
  to	
  
professionalize	
  your	
  
Facebook	
  and	
  discover	
  
jobs.
Socializing & "turbocharging" P2P referrals
Social Recruiting
Career Microsites
socialrecruitmentlandingpage
Social Recruiting
image: Pink Sherbert Photography
Source: CareerBuilder Harris Interactive survey 2010
job listings 35%
fast facts 26%
info about career paths 23%
evidence that working there is fun 16%
employee testimonials 16%
photos from company events 12%
when job seekers visit recruiting microsites,
what do they want to see?
business culture
flexible
Social Recruiting
microsites
career paths
clear
Social Recruiting
microsites
a day in the life video
truthiness & transparency
Social Recruiting +
Employer Branding
Social Recruiting
Are	
  your	
  campaigns,	
  events,	
  
initiatives,	
  digital	
  assets	
  capitalizing	
  
on	
  the	
  power	
  of	
  social	
  friendship?
image: Spenser Finnley
Social Recruiting
image: hfabulous
Word of mouth web
reachingpassivecandidates
Social Recruiting
we’re all looking for something to share
FXspillover
enthusiasm &
the social graph
Social Recruiting
Social Recruiting +
Employer Branding
image: Jack Fussell
Social Recruiting +
Employer Branding
Shareable content by design
the currency of the social web
Social Recruiting
moments of microboredom
image: withgalen
infosnacking
Social Recruiting
image: christopher frier brown
mobile	
  content
Which of your career streams needs a
social recruiting makeover
to be more interesting and spreadable?
Social Recruiting
infographicsSocial Recruiting
shareable	
  content
mobile	
  content
Social Recruiting
branded apps
Social Recruiting
mobile	
  content
DIY	
  apps
or exclusive sponsorship
white label?
Social Recruiting
mobile	
  content
Is	
  there	
  a	
  cool	
  app	
  buried	
  in	
  
the	
  app	
  stores,	
  that	
  
resonates	
  with	
  your	
  brand	
  
values	
  and	
  would	
  add	
  value	
  
to	
  your	
  clients'	
  or	
  
employees'	
  smartphones?
Many	
  underpaid	
  indie	
  app	
  
developers	
  would	
  welcome	
  
an	
  exclusive	
  $pon$or$hip	
  
offer.	
  The	
  fastest	
  way	
  to	
  
get	
  into	
  mobile	
  could	
  be	
  co-­‐
branding	
  or	
  white	
  labelling.
gameification& microfame
internships2.0
Social Recruiting
Internships	
  are	
  not	
  
always	
  unpaid.	
  The	
  most	
  
coveted	
  positions,	
  ones	
  
with	
  high	
  visibility	
  and	
  
major	
  perks,	
  are	
  
increasingly	
  being	
  filled	
  
via	
  social	
  web	
  contests.
These	
  campaigns	
  are	
  
purpose-­‐built	
  for	
  virality.
Social Recruiting
internships	
  2.0
Social Recruiting
internships	
  2.0
game elements
high visibility
Social Recruiting
internships	
  2.0
high visibility
internships	
  2.0
Social Recruiting
game elements
high visibility
Social Recruiting
internships	
  2.0
putting	
  interns	
  
out	
  in	
  front
Social Recruiting
internships	
  2.0
Social Recruiting
internships	
  2.0
Talent Management & Retention
GenYis eager to develop marketable
skills and is seeking career trajectories.
image: jamesjustin
support community knowledge sharing
with a less hierarchical structure
increaseemployeesatisfaction,motivation,andperformance
cost savings bonus: preserve organizational memory
inward facing blog
Talent Management
increasingopenness,decreasingsilos
bonus: social media makes leaders more visible to employees
helps if your goal is more transparency
Talent Management
an inward facing blog
(but only if they are willing to participate!)
image: mark sebastian
cross-generationalknowledge-sharing
Social technoMentoring
Talent Management
digital literacy
social technomentoring can support increased
across the organization
Talent Management
image: lastquest
54%
Source: 2010 survey commissioned by SkillsSoft
employees surveyed feel
they're not given enough
time to keep up with training
courses
70%
would prefer on-
demand eLearning
Talent Management
Training as a Perk
encourage continuous professional
development to keep morale high
Talent Management
training is directly connected to employee retention
on-demand eLearning
Talent Management
especially interactive formats
& transferrable skills training
image: justingaynor
millennial perspectives
GenY likes being asked for their opinions
Talent Management
image: orangeacid
care enough to be interested
make the ask
strategic function: gain actionable intelligence
around employee performance, ambition, interests
Talent Management
acknowledge innovators by increasing visibility
feature their backstory in newsletter
interview with quotations + photo/video
or a guest blog
Talent Management
key to employee satisfaction?
socialrecognition
a 1-time award?
an email?
a phonecall?
do your communication tools
match GenY media use styles?
reward & recognize:
Help them connect.
Reward effort as well as success.
Publicise their successes.
Say thank you.
Talent Management
raise the
visibility of your
thought leaders
& innovators
social software to create
a culture of feedback
What's Next?
looking ahead:emerging trends for HR 3.0
image: Leslie Kalohi
GenY is very socially conscious
wants to make an impact in life and work
What's next?
101K
What's next?
socialmediafor
socialgood
"The HR function has a
responsibility to be proactive
in leading the way in
establishing a company-wide
CSR-enabled culture."
What's next?
social good
footprints
image: jam343
supportingemployee
What's next?
What's next?
HR+
flexible work styles
+ sustainability
agile productivity
data & networks at hand
What's next?
“getting” the importance of
flexibility & mobility
to employees
mobile enterprise
email
socnets
apps & data
multimedia files
remote desktop
& real-time updates
from an employee perspective:
what does work-ready mobile entail?
What's next?
image: fritzon
future	
  focused	
  enterprise	
  knows	
  that	
  next	
  gen	
  talent	
  (the	
  touch	
  generation)	
  will	
  be	
  mobile	
  literate
for the under 2 "consumer" group?
iPad
#1
hello
iPad is the tool of choice
grade schools to biz schools
mLearning
image: Blakespot
android and iOS apps for HR
whether	
  podcast	
  or	
  app,	
  now	
  is	
  the	
  time	
  for	
  your	
  organization	
  to	
  create	
  some	
  mobile	
  solutions	
  and	
  content
Thank	
  you	
  to	
  Alexandra	
  Patricia	
  Vivien	
  Macgregor	
  for	
  research	
  
assistance.	
  
Contents	
  of	
  this	
  presentation	
  including	
  images	
  have	
  Creative	
  
Commons	
  Attribution-­‐Noncommercial-­‐Share	
  Alike	
  3.0	
  Licenses.
Sidneyeve	
  Matrix	
  teaches	
  media	
  and	
  marketing,	
  culture	
  
and	
  communications,	
  at	
  Queen's	
  University	
  in	
  Canada.
Online	
  at	
  sidneyevematrix.com

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