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Getting
Fit(ness Criteria)
@mattphilip London Lean Kanban Days 2016
@mattphilip #LLKD16
@mattphilip #LLKD16
Fitness is always defined
externally. It is customers and
other stakeholders such as
governments or regulatory
authorities...
@mattphilip #LLKD16
delivery
team
customer
exec sponsor
Risk factors,
Success criteria
TDD, code coverage,
JS framework,
t...
@mattphilip #LLKD16
delivery
team
customer
Exec sponsor
Quality
Delivery time
Predictability
coach
@mattphilip #LLKD16
business
CIO
PMO able to track progress,
No teams falling behind
“Doing Agile,”
Estimating well
Fitnes...
@mattphilip #LLKD16
business
CIO
Value delivery,
Reliability
delivery
team
delivery
team
delivery
team
Asking your customers what they value about your
service or product
Customer collaboration over contract negotiation
Agile...
@mattphilip #LLKD16
Fitness criteria are a key to self-organizing teams
@mattphilip #LLKD16
Fitness Criteria Metric Health/Improvement Metric
Metric that enables us to evaluate
whether our produ...
If it’s not at least derivative of a fitness
criterion, it’s at best a vanity metric,
and at worst a misguiding metric.
@mattphilip #LLKD16
We help software-delivery
organizations and teams
become fit for their
purpose.
@mattphilip #LLKD16
Tips for establishing fitness criteria
Who, When and How
@mattphilip #LLKD16
@mattphilip #LLKD16
Net Fitness Score
Delivery Quality
“Did you get what you wanted?”
Net Fitness Score (NFS) =
% satisfied customers –
% diss...
Delivery-Time
Expectation
Delivery Speed and Predictability
Expressed as number of days we
might reasonably expect any wor...
If your customer doesn't recognize or care about
your KPIs, then they aren't "key" or "performance"
indicators and aren't ...
@mattphilip #LLKD16
• Have a conversation with your customer
• Discover fitness criteria
• Ask “What decisions would these...
• Service-Delivery Review Canvas (mattphilip.wordpress.com)
• Defining Fitness for Purpose (http://www.djaa.com/defining-f...
Getting Fit(ness Criteria)
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Getting Fit(ness Criteria)

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Presented at London Lean Kanban Days 2016, London http://lanyrd.com/2016/llkd16/

Publié dans : Direction et management
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Getting Fit(ness Criteria)

  1. 1. Getting Fit(ness Criteria) @mattphilip London Lean Kanban Days 2016
  2. 2. @mattphilip #LLKD16
  3. 3. @mattphilip #LLKD16
  4. 4. Fitness is always defined externally. It is customers and other stakeholders such as governments or regulatory authorities that define what fitness means. -- David J. Anderson (emphasis added) What is Fitness?
  5. 5. @mattphilip #LLKD16 delivery team customer exec sponsor Risk factors, Success criteria TDD, code coverage, JS framework, team happiness Fitness Criteria coach WIP
  6. 6. @mattphilip #LLKD16 delivery team customer Exec sponsor Quality Delivery time Predictability coach
  7. 7. @mattphilip #LLKD16 business CIO PMO able to track progress, No teams falling behind “Doing Agile,” Estimating well Fitness Criteria delivery team delivery team delivery team
  8. 8. @mattphilip #LLKD16 business CIO Value delivery, Reliability delivery team delivery team delivery team
  9. 9. Asking your customers what they value about your service or product Customer collaboration over contract negotiation Agile Manifesto
  10. 10. @mattphilip #LLKD16 Fitness criteria are a key to self-organizing teams
  11. 11. @mattphilip #LLKD16 Fitness Criteria Metric Health/Improvement Metric Metric that enables us to evaluate whether our product, service or service delivery is "fit for purpose" in the eyes of a customer from a given market segment. Effectively comprise the Key Performance Indicators (KPIs) foreach market segment. Metric that guides an improvement initiative or indicates the general health of your business, business or product unit or service delivery capability. Direct Indirect/derivative Examples: delivery time, functional quality, safety Examples: flow efficiency, velocity, percent complete and accurate, WIP Customer-oriented/derived Team-oriented/derived
  12. 12. If it’s not at least derivative of a fitness criterion, it’s at best a vanity metric, and at worst a misguiding metric.
  13. 13. @mattphilip #LLKD16 We help software-delivery organizations and teams become fit for their purpose.
  14. 14. @mattphilip #LLKD16 Tips for establishing fitness criteria Who, When and How
  15. 15. @mattphilip #LLKD16
  16. 16. @mattphilip #LLKD16
  17. 17. Net Fitness Score Delivery Quality “Did you get what you wanted?” Net Fitness Score (NFS) = % satisfied customers – % dissatisfied customers Question 1: How "fit for purpose" did you find this delivery? • 5. Extremely: I got everything I needed and more • 4. Highly: I got everything I needed • 3. Mostly: I got most of what I needed but some of my needs were not met • 2. Partially: Some of my purpose was met but significant and important elements were missing • 1. Slightly: I took some value from it but most of what I was looking for was missing • 0. Not at all: I got nothing useful Question 2: Specifically, why did you give that rating?
  18. 18. Delivery-Time Expectation Delivery Speed and Predictability Expressed as number of days we might reasonably expect any work item to be completed in, based on confidence interval • Delivery Time Expectations (85th, 50th percentiles) • End-to-end duration from commitment to delivery
  19. 19. If your customer doesn't recognize or care about your KPIs, then they aren't "key" or "performance" indicators and aren't predictors of how well your business is performing or likely to perform in future. -- David Anderson
  20. 20. @mattphilip #LLKD16 • Have a conversation with your customer • Discover fitness criteria • Ask “What decisions would these affect?” • Make them visible • Use in feedback loop (e.g., service-delivery review) Takeaways for Tomorrow
  21. 21. • Service-Delivery Review Canvas (mattphilip.wordpress.com) • Defining Fitness for Purpose (http://www.djaa.com/defining-fitness-purpose) • Your KPIs Probably Aren't! But What Are They? (https://www.linkedin.com/pulse/your-kpis-probably-arent-what-david-anderson) References and Further Reading @mattphilip

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