How to leverage BPO (Business Process Outsourcing) to reduce your OTM (Oracle Transportation Management) implementation costs and focus on your core competencies. Presented by Samuel Levin at MavenWire.

1. OTM DELIVERED
How Business Process Outsourcing and
Preconfigured Solutions Deliver Rapid ROI
OTM SIG User Conference 2009

2. MavenWire: Proven Experience
! “MavenWire” Defined:
! Maven (ma’van) A trusted expert or knowledgeable
enthusiast who seeks to pass his or her knowledge to others.
! “Wire” Defined: (wir) A conduit for transferring energy from
one point to another.
! Established in 2006, 57 OTM skilled consultants worldwide with a
average 5+years of OTM expierence
! Marketplace penetration for global projects
! US, Europe, Asia (in partnership with EII Solutions)
! Offshore center of excellence for consulting and development
(in partnership with 7Hills)

3.
MavenWire: Proven Experience Continued...
! Specialist in Oracle Transportation Management application (formerly
G-Log)
! US, Europe, and Asia
! Global coverage with organisations in North American, Europe and
APAC
! Leading provider of independent OTM BPO services including
functional and technical, consulting, hosting, training and customer
support
! Strong domain experience covering operational and system
implementations for premier OTM customers
! Active part of the OTM Special Interest Group (SIG), now part of
OAUG

4. MavenWire: Partial Client List
! Retail ! Consumer Goods
− Family Dollar − ACCO
− Tesco − Electrolux
− Garmin
! Process Manufacturing − Newell Rubbermaid
− Baillie Lumber
− Smurfit-Stone ! LSPs
− Coca-Cola − Exel Logistics (DHL)
− Dawn Foods − Geodis
− Elkem − Schneider Logistics
− Macsteel − Toll Logistics
− Rohm and Haas − UTI
− UPM

5. MavenWire: Customer Testimonial
"Newell Rubbermaid engaged MavenWire to assist with the
implementation of freight payment utilizing OTM’s Settlement
functionality to enhance the previous in-house process.
MavenWire’s resources brought a deep knowledge of expertise across
OTM technical and functional levels that resulted in a seamless
implementation of new processes and successful integration with a
new ERP system.”
Brian Montalbano
Global Manager, Transportation Services
Newell Rubbermaid

6. MavenWire: What the Analyst are saying?
“PPG Industries, a $10 billion diversified manufacturer. PPG operates a load
control center to plan and execute shipments for 35 North American
manufacturing plants and 16 distribution centers.
PPG moved to an on-demand transportation management system to power its
load control center to improve load consolidation and carrier interactions and
enhance visibility.
Results have included a $1 million to $2 million annual freight savings; typical
per-load savings of $40 to $70 for motor freight; and a 50% increase in shipments
per planner”
Aberdeen Group
The Transportation Benchmark Report;
How “Best-in-Class” Companies are Responding 2006

7. MavenWire: What the Analyst are saying?
“At its core, business process is all about how work gets done. Knowing
how and where to start in defining, improving, and redesigning a business
process can be daunting.
In spite of the challenge and complexities, the shift from functional/
departmental processes to cross-functional and inter-enterprise business
processes is a long-term business imperative that drives enterprises to:
1) engage professional service organizations to assist with business
process improvement and redesign;
2) implement business process management (BPM) suites to better
automate, manage, and optimize business processes; and/or
3) outsource their business processes to an organization that specializes
in those processes.”
April 6, 2006 ARC Research Analyst
Topic Overview: Business Process Definition, Improvement, And Management,
By Christine Ferrusi, Connie Moore

8. MavenWire: What the Industry is saying?
“Over the last few years, there has been growing interest and adoption of
on-demand TMS (Transportation Management System) technology. That
interest should only increase, as the on-demand solutions become more
mature, and companies in the current economic climate are perhaps more
likely to look for solutions that require less upfront investment.
On-demand TMS solutions offer not only the potential for a different
economic model (up-front software license versus subscription/”pay-as-
you-go” model), but most vendors also tout that there are much lower
implementation costs.”
January 27, 2009 – SC Digest Editorial Staff

9. MavenWire: Oracle Partnership
! An Oracle Partner since 2007
− Certified SI providing a full range of services for Oracle OTM
products
− OTM Functional Consulting (project based and full implementation)
− OTM Technical Consulting (development and architecture/tuning)
− OTM Training (functional and technical)
− OTM Hosting Services
− OTM BPO/SAAS Services
− OTM Support Services
! Oracle Development Partner since 2008
! Oracle Partner for OTM Consulting, BPO and Hosting Services
! Oracle Development Partner
! Member of Oracle’s Applications Integration Partner Strategy
Council
− Provide input and direction into the future of Oracle’s application
integration efforts, including AIA

10. MavenWire: Oracle Relationship
! Regular interaction at the executive and operational levels
− Client and account management
− Implementation projects
− Support and training
− Development activities
! Executive level steering committee meetings on major projects
− Ensure on-going feedback into Oracle's client management and
product development organizations

11. MavenWire : OTM Services
Consulting Services Implementation Services
 Transportation Process Development  End to end OTM implementation
 Process Re-engineering /Refinement  DELIVER Methodology
 OTM Infrastructure Consulting  Rapid Implementation Tools
 OTM Technical Integration Consulting  Global Delivery Model
Solution Services Customization / Dev Services
 DELIVERED Business Process
 Customization
Outsourcing (BPO)
 Extension Development
 Full OTM Training Syllabus
 Custom Interface Development
 Provision of specialist OTM services
 Report and FTI KPI development
Support Services Hosted Managed Services
 24 X 7 Multi-level User Support  OTM Hosting
Help desk  World class data center
 Business Support Services  Incubator rapid deployment
 Monitoring Services  Online Monitoring
 Data Maintenance  Infrastructure support 24/7
Globally

12. OTM DELIVERED: MavenWire’s BPO Solution
Business Process Outsourcing (BPO) is the practice of using a third
party contracted to perform specific, specialized processes on a
company’s behalf.
Outsourcing Ownership
Finding the right balance of
ownership versus outsourcing
allows organizations to Retention of
Specialist Skills
concentrate on core Service &
competencies to achieve success Maintenance
Customer Relation Carrier& Custom
s er
Relations
Execution Of Go
ods Transactional
Processing

13. OTM DELIVERED: The BPO Model
OTM DELIVERED
OTM FIRST
Support
Services
Hosting
Services

14. OTM DELIVERED: BPO Preconfigured Solutions
Rate Management
Business Need – Decentralized rate management with no central source for validating shipping rates and carrier invoices.
Solution - Allow MavenWire to manage the creation, updates, and expiration of rates in your OTM application while giving you access
to validate shipping lane costs.
Benefits - Radical reduction of turn-around time & discrepancies with claims and actuals. Higher customer satisfaction.
• Carrier Bid Process
MavenWire • Rates Loaded in Test
Customer • Rates Promoted to
Completed • Rates Tested Using RIQ Production
• Rates entered in • Rates Transformed into • Customer Notified Rates • Rates Stored on
Contract Management CSV Loaded in Test Network for Historical
Form • Customer Sign’s off on History
Load to Production
• Shipping Lane Cost
Validation Available
Customer OTM MavenWire

15. OTM DELIVERED: BPO Preconfigured Solutions
Settlement
Business Need – Customers challenged with carrier performance and invoice accurately with manual processes to manage freight
settlement.
Solution - The module focuses on automation of the invoice matching and approval process according to predefined customizable
tolerances, and also provides a ‘dashboard’ (known as the Business Monitor) to detect and display unmatched invoices and out-of-
tolerance approvals.
Benefits - Reduction in invoice payment administration, exception alerting and visibility, creation of carrier performance history,
increased collaboration between internal and external parties.
• Map and upload carrier Match • Choose Approval Rule Notify • Automatically send
Invoice • Choose Approval Party payment Voucher
• Map and upload • Automatically Match • Automatically Approve • Notify unmatched • Map Voucher to AP
Shipments Invoices to Shipments Invoices within chosen Invoices system
• Or create OTM self bill tolerances • Notify Invoices requiring
approval (out of
tolerance)
Invoice Approve Pay

16. OTM DELIVERED: BPO Preconfigured Solutions
Visibility
Business Need – Customers that have decentralized separate applications or manual process to manage their order to cash
processes.
Solution – This module provides you with a platform to collect shipment status information and to accurately monitor and track
shipments.
Benefits – Visibility of inventory in transit, ability to gather historical data to track carrier and supplier performance, provides
visibility to your customers, and provides ability to react to shipping issues.
• ERP Processes
OTM • Carrier Sends Events
OTM
Create Order and or Against Order
Shipment • Order Created • Carrier Sends Events • Order Updated with
• Shipment Created Against Shipment Carrier Events
• Monitors Triggered to • Shipment Updated
Track Events with Carrier Events
Customer Carrier

17. OTM DELIVERED: BPO Preconfigured Solutions
EBS/OTM Logistics Order to Cash
Business Need – For Existing EBS Customers that require a more robust planning and optimization engine that can not be leveraged
from within the current EBS Shipping Application.
Solution - This module provides a full Logistics order to cash solution leveraging Oracle E-Business Suite and Oracle Transportation
Management.
Benefits: Provides Accelerated Full Cycle Implementation, Rapid ROI, Ongoing reduction in invoice payment administration,
exception reporting across the order to cash processes.

18. OTM DELIVERED: BPO Services
EDI VAN
Connectivity
Custom Master Data
Development Maintenance
Functional &
Customer On
Technical
Boarding
Consulting
Carrier On
KPI Reporting
Boarding

19. OTM DELIVERED: ROI Realized
Savings: 50% 25% 25% 25% 25%
Hosting costs reduced year after year for substantial savings…

20. OTM DELIVERED: ROI Realized
Saving of $312,000 (33%) over 5 years!

21. OTM DELIVERED: BPO Benefits
• OTM DELIVERED allows for complete customization to best match your business
needs. A focused solution provides greater cost savings.
• Provides near-term ROI without the need for additional headcount. Rapid
implementation procedures and proven methodology allow you to realize cost
savings while still growing your business.
• Partnering with the team who helped develop OTM. You can be rest assured that
you’re in good hands.
• Allow use of a cutting edge transportation management application with zero
overhead. No effect on your company’s technical infrastructure and team.
• Web-based application allows for global collaboration. Connectivity with
providers, partners, and customers.
• Benefit from the tax advantages and additional savings. OTM DELIVERED costs
can be allocated as an operational expenditure, rather than a capital
expenditure.

22. Partner With Us
Thank you.
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