McKinsey & Company 1
More than one-fourth of Australians are pessimistic about the
economic recovery, the highest since the onset of COVID-19
22% 21% 18% 19% 20% 23% 26%
57% 57% 61%
60% 52%
21% 22% 22% 20% 20% 17% 22%
60% 60%
Confidence in own country’s economic recovery after COVID-191
% of respondents
Mixed: The economy will be impacted
for 6–12 months or longer and will
stagnate or show slow growth thereafter
Pessimistic: COVID-19 will have lasting
impact on the economy and show
regression/fall into lengthy recession
Optimistic: The economy will rebound
within 2–3 months and grow just as strong
as or stronger than before COVID-19
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814; 7/17–7/19/2020, n = 798; 6/19–6/21/2020, n = 799; 5/8–5/11/2020, n = 704; 4/24–4/26/2020, n = 585; 4/10–
4/13/2020, n = 640; 4/3–4/5//2020, n = 669, sampled to match Australia’s general population 18+ years
April 3–5
Australia
April 10–13
1 Q: How is your overall confidence level on economic conditions after the COVID-19 situation? Rated from 1, “very optimistic,” to 6, “very pessimistic”; figures may not sum to 100% because of rounding.
April 24–26 May 8–11 Jun 19–21 Jul 17–19 Sep 4–7

McKinsey & Company 2
The majority of Australians believe that the financial impacts from
COVID-19 will continue to last well beyond another two months
Adjustments to routines1
% of respondents
Impact to personal/household finances2
% of respondents
~93%
believe it will take
another 2+ months
before routines can
return to normal,
down from 95% in the
last pulse survey
~63%
believe their finances
will be impacted for
2+ months by the
COVID-19 situation,
down from 67% in the
last pulse survey
1 Q: How long do you believe you need to adjust your routines, given the current COVID-19 situation, before things return back to normal in Australia (e.g., government lifts restrictions on events/travel)?
Figures may not sum to 100% because of rounding.
2 Q: How long do you believe your personal/household finances will be impacted by the COVID-19 situation? Figures may not sum to 100% because of rounding.
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814; 7/17–7/19/2020, n = 798, sampled to match Australia’s general population 18+ years
11%
7%
7–12 months
22%
25%
35%
0–1 month
2–3 months
4–6 months
More than one year
33%
8%
17%
13%
25%
4%
7–12 months
2–3 months
No impact
4–6 months
0–1 month
More than one year

McKinsey & Company 3
Household income1,2
% of respondents
Increase slightly / increase a lotReduce slightly / reduce a lot About the same
5%7%
65%
28%
67%
28%
Past 2 weeks Past 2 weeks
4%
77%
19%
Next 2 weeks
1 Q: How has the COVID-19 situation affected your (family’s) overall available income, spending, and savings in the past two weeks? Figures may not sum to 100% because of rounding.
2 Q: How do you think your overall available income, spending, and savings may change in the next two weeks? Figures may not sum to 100% because of rounding.
In the past two weeks, Australians have seen an increase in
spending, which they expect to stabilize over the next two weeks
Household spending1,2
% of respondents
33%
15%
53%
18%
49%
Past 2 weeks
32%
Past 2 weeks
9%
67%
24%
Next 2 weeks
Jul 17–19 Sep 4–7
Household savings1,2
% of respondents
18%
33%
Past 2 weeks
53%
Past 2 weeks
29%
16%
23%
51%
Next 2 weeks
12%
65%
Jul 17–19 Sep 4–7 Jul 17–19 Sep 4–7
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814; 7/17–7/19/2020, n = 798, sampled to match Australia’s general population 18+ years

McKinsey & Company 4
How have the coronavirus/COVID-19 restrictions changed the way you shop?1
% of respondents
1 Q: How have the coronavirus/COVID-19 restrictions changed the way you shop? Please select your level of agreement to each of the below statements, thinking about your planned behavior after the restrictions will be lifted (and no
vaccine is available).
Australians are looking for ways to save and becoming more
mindful of how they spend their money when shopping
7%
7%
15%
10%
16%
48%
48%
52%
59%
57%
45%
45%
33%
31%
27%Researching brand and product choices before buying
Becoming more mindful of where I spend my money
Looking for ways to save money when shopping
Spending time planning/making lists for shopping trips
Changing to less-expensive products to save money
100%
Strongly disagree / disagree
Strongly agree / agree
Somewhat disagree / agree
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled to match Australia’s general population 18+ years

McKinsey & Company 5
While spending on nonessentials is still below pre-COVID-19 levels,
intent is rebounding in all categories
Expected spending per category over the next 2 weeks compared to usual1
% of respondents
9
20
22
26
24
32
38
44
38
53
43
16
15
30
41
13
7
8
9
8
8
7
Quick-service restaurant
11
Food takeout & delivery
Footwear
Groceries
6
Snacks
Alcohol
Tobacco products
5
Restaurant
5
4
Furnishing & appliances
Apparel
Non-food child products
10Jewelry
6Accessories
Household supplies
3Personal-care products
4Skin care & makeup
10
Stay the sameDecrease Increase
9
26
43
36
26
30
31
23
51
40
26
42
56
46
40
9
7
9
17
9
Short-term home rentals
Vehicle purchases
Out-of-home entertainment
Cruises
Entertainment at home
6Books/magazines/newspapers
7Consumer electronics
Pet-care services
Fitness & wellness
6
11
Personal-care services
6Gasoline
5
Travel by car
Adventures & tours
International flights
5Hotel/resort stays
Domestic flights
6
10
10
Net intent2
-20
-36
-25
-17
-23
-25
-17
-40
-35
-17
-26
-50
-40
-31
+1
Net intent2
+4
-8
-4
-32
-13
-14
-17
-16
-27
-32
-39
-34
-43
-37
-11
-26
Net intent: Above +1
Net intent: -15 to 0
Net intent: Below -15
Change since
first survey
Change since
first survey
-5
2
10
11
9
25
54
32
35
36
39
8
4
6
25
37
4
8
27
56
37
49
48
44
23
40
56
63
38
48
58
N/A3
1 Q: Over the next two weeks, do you expect that you will spend more, about the same, or less money on these categories than usual? Figures may not sum to 100% because of rounding.
2 Net intent is calculated by subtracting the % of respondents stating they expect to decrease spending from the % of respondents stating they expect to increase spending.
3 Insufficient sample (n = <40).
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814; 4/3–4/5/2020, n = 669, sampled and weighted to match Australia’s general population 18+ years

McKinsey & Company 6
Given the economy and my personal finances,
I have to be very careful how I spend my money
My income has been negatively impacted by coronavirus or COVID-19
My ability to make financial ends meet has been negatively impacted
by coronavirus or COVID-19
More Australians are feeling careful about how they spend their
money, and are cutting back on spending
Overall sentiment in the general population in Australia1
% of respondents
1 Q: Please indicate how strongly you agree or disagree with each of the following statements. Please select only one response for each statement. Figures may not sum to 100% because of rounding.
2 Measures difference in “strongly agree/agree” between current and last pulse survey.
37%
44%
44%
35%
30%
18%
11%
8%
49%
36%
35%
44%
49%
51%
51%
49%
14%
20%
21%
21%
21%
31%
38%
43%
Strongly disagree / disagree Somewhat disagree / agree Strongly agree / agree
My family/friends’ health has been negatively affected by coronavirus or
COVID-19
Uncertainty about the economy is preventing me from making
purchases or investments that I would otherwise make
Strongly agree /
agree difference
since last survey2
+1
+2
+1
-1
+3
+3
+3
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814; 7/17–7/19/2020, n = 798, sampled to match Australia’s general population 18+ years
+9
My ability to work has been reduced by coronavirus or COVID-19
I am very concerned about losing my job
I am cutting back on my spending

McKinsey & Company 7
More people expect to make a portion of their purchases online
post-COVID-19 than before
Consumers’ use of online channel before and after COVID-191,2
% of respondents purchasing online3
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
1 Q: Before the coronavirus (COVID-19) situation started, what proportion of your purchases in this category were online vs from a physical store/in person?
2 Q: Once the coronavirus (COVID-19) situation has subsided, tell us what proportion of your purchases in this category you think will be online vs from a physical store/in person?
3 Includes respondents who chose “some online,” “most online,” and “all online.” Respondents who indicated that they have not bought the category online and do not intend to do so in the next two weeks are classified as not purchasing online.
21
29
19
37
23
18
43
28
46
16
24
59
40
49
47
42
50
56
81
9
3
+12
+13
Food takeout & delivery +13
+13
+9
Jewelry
Groceries
+7
Footwear
+8
Entertainment at home
Personal-care products
Non-food child products
+6
+4
Skin care & makeup
Household supplies
Snacks
Alcohol
Tobacco
+6Furnishing & appliances
+14
Fitness & wellness
Apparel
+9Accessories
+11Over-the-counter medicine
Books, magazines, newspapers
+8
+9
+6
Consumer electronics
+8
Pre-COVID-19 Expected growth after COVID-19
+43%
+41%
+37%
+35%
+35%
+33%
+30%
+29%
+28%
+25%
+25%
+24%
+23%
+22%
+19%
+19%
+18%
+11%
+4%
% growth in customers
purchasing category online
~20–35%
growth in consumers
who purchase online for
most categories

McKinsey & Company 8
Have you used any of the following since COVID-19 started1
% of respondents
Most Australian consumers have tried a different brand or retailer,
with intent to continue their usage
32%
26%
15%
15%
11%
Private label/store brand
Different brand
Different retailer/store/website
New shopping method 3
New digital shopping method
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
57%
Consumers have tried
a new shopping
behavior
Intent to
continue2
82%
89%
83%
83%
91%
1 Q: Since the coronavirus (COVID-19) situation started (i.e., in the past ~3 months), which of the following have you done? 48% consumers selected “none of these.”
2 Which best describes whether or not you plan to continue with these shopping changes once the coronavirus (COVID-19) situation has subsided? Possible answers: “will go back to what I did before coronavirus”; ”will keep doing both this and
that I did before coronavirus”, ”will keep doing this and NOT go back to what I did before coronavirus.” Intent to continue includes respondents who selected ”will keep doing both this and what I did before coronavirus” and “will keep doing this and
NOT go back to what I did before coronavirus.”
3 “New shopping method” includes curbside pickup and delivery apps.

McKinsey & Company 9
Seeking better value, availability, and supporting local businesses
are key drivers for consumers to try new places to shop
Reason for shopping at a new retailer/store/website in the past three months1
% of respondents selecting reason as top-three
42%
27%
22%
26%
26%
3%
20%
18%
13%
7%
20%
7%
5%
Supporting local businesses
Offers natural/organic options
Better quality
Better value
Better prices/promotions
Better shipping/delivery cost
Products are in stock
More easily accessible from my home
The company treats its employees well
Offers good delivery/pickup options
Less crowded/has shorter lines
I can get all the items I need from one place
Cleaner/has better hygiene measures
1 Q: You mentioned you shopped from a new retailer/store/website since the coronavirus (COVID-19) situation started. What was the main reason you decided to try this new retailer/store/website? Select up to 3.
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
Purpose-driven
Quality/Organic
Availability
Health/Hygiene
Convenience
Value

McKinsey & Company 10
Many consumers have tried a new brand based on availability,
better prices, and value
Reason for trying a new brand in the past three months1
% of respondents selecting reason as top-three
38%
38%
35%
14%
8%
25%
16%
5%
21%
13%
9%
Supporting local businesses
Products are in stock
Better prices/promotions
Is available where I’m shopping
Is cleaner/safer
Better shipping/delivery cost
The company treats its employees well
Better value
Larger package sizes
Better quality
Is natural/organic
1 Q: You mentioned you tried a new/different brand than what you normally buy. What was the main reason that drove this decision? Select up to 3. “Brand” includes different brand, new private label/store brand.
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
Availability
Value
Health/Hygiene
Purpose-driven
Quality/Organic
Convenience

McKinsey & Company 11
Source of uncovering new retailer/store/website1
% of respondents
Digital channels are a key trigger for finding new places to shop,
with 60 percent of respondents citing them as sources of insight
1 Q: You mentioned you shopped from a different retailer/store/website since the coronavirus (COVID-19) situation started. How did you initially come across this new retailer/store/website? Select one. Chart rebased to exclude those knew about it
already and just decided to give it a try.
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
22
13
20
18
27
Advertisement on TV/Print/Radio
Proactively researched
Advertisement online
Someone talking about it on social media
Heard from a friend/family member

McKinsey & Company 12
1 Q: Have you used or done any of the following since the coronavirus situation started? Selected “changed my primary grocery store” and/or “shopped for groceries at a different store, not used before” and/or “switched to a discount store.”
2 Q: You mentioned that you have used a new grocery store in the last 2 weeks than previously. What made you try out a different store for groceries and daily supplies? Please select up to 3 answers or add another reason.
Change in grocery shopping behavior1
% of respondents
8%
10%
16%
Switched to
discounter
Changed
primary
grocery store
Used different
grocery store
than usual
Main reasons to change stores2
% of respondents who have switched stores
42%
34%
24%
20%
19%
18%
16%
15%
Store has better home delivery or pickup services
Store is cleaner
Store has longer opening hours
Need to find cheaper prices
Store is less crowded
Closer proximity of store/easier to reach
Store offers a larger assortment
Store offers special promotions on relevant brands/products
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
Australians who are changing grocery shopping behaviors are
looking for lower prices or stores that are less crowded

McKinsey & Company 13
Cleaning and social distancing are most important to consumers as
they decide where to shop in-store
Top priorities when deciding where to shop in-store1
% of respondents for whom this criterion is the most important2
1 Q: Once restrictions lift, which of the following factors will be most important to you as you decide which of these places to visit in person? Respondents were asked to select the most important.
2 The following categories are included in each bucket: Cleaning and sanitization—increased cleaning, improved air filtration, availability of sanitizing supplies throughout the store; Health checks—customer wellness check (e.g., temperature) on
entry, employees' wellness check (e.g., temperature) on entry; Masks and barriers—customers and employees wear masks, customers and employees provided masks and gloves, plastic barrier with cashier; No-contact purchasing—curbside
pick-up, cashier-less checkout, no contact delivery, buy online for pickup in store; Physical distancing—customer number limit, distancing in customer line, reduced employee activity during shopping hours; Store regulations—no customer product
testing, one-way store aisles, special hours for high-risk shoppers.
33%
27%
12%
11%
8%
7%
Cleaning and sanitization
Physical distancing
Masks and barriers
Health checks
No-contact purchasing
Store regulations
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years

McKinsey & Company 14
How have the coronavirus / COVID-19 restrictions changed the way you shop?1
% of respondents
COVID-19 is impacting how Australians shop for sustainable
products and choose socially responsible companies
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
15%
16%
17%
19%
18%
61%
60%
62%
61%
63%
24%
24%
21%
20%
19%
Retailers promotion of sustainable solutions
Healthy and hygienic packaging
Sustainable/eco-friendly products
100%
Company’s purpose/values
How companies take care of the safety of their employees
Somewhat disagree / agree
Strongly disagree / disagree Strongly agree / agree
Buying based on…
1 Q: How have the coronavirus/COVID-19 restrictions changed the way you shop? Please select your level of agreement to each of the below statements, thinking about your planned behavior after the restrictions will be lifted (and no
vaccine is available). Possible answers: “strongly disagree/disagree”; “somewhat disagree/agree”; “strongly agree/agree.”

McKinsey & Company 15
Milestones for the Australia population not yet engaging with out-of-home activities1
% of respondents awaiting each milestone before engaging
About 80 percent of Australians are waiting for indicators beyond
lifted restrictions before reengaging in out-of-home activities
1 Q: Which best describes when you will regularly return to stores, restaurants, and other out-of-home activities? Chart rebased to exclude those already participating in these activities and those who do not deem any of these items important.
Figures may not sum to 100% because of rounding.
58
21
21
Government lifts
restrictions + other
requirement
Government lifts restrictions
Only once there’s a
vaccine or treatment
Medical authorities deem safe 32%
Stores, restaurants, and other indoor
places start taking safety measures 15%
I see other people returning 11%
Government lifts restrictions and…
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
66%
of people are
not currently
engaging in
regular out-of-
home
activities

McKinsey & Company 16
Consumers’ worries about out-of-home activities in the next two weeks1
% of respondents
1 Q: How worried would you be if you were to do the following activities in the next two weeks? Possible answers: “not worried at all”; “not very worried”; “somewhat worried”; “very worried”; “extremely worried.” Figures may not sum to 100%
because of rounding.
2 Level of concern is calculated by subtracting the % of respondents stating they are “not worried at all” and “not very worried” from “very worried” and “extremely worried.”
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
Level of concern2
50%
51%
45%
49%
40%
35%
37%
35%
33%
28%
32%
27%
23%
23%
33%
30%
34%
29%
36%
37%
35%
35%
34%
34%
29%
32%
29%
28%
17%
19%
22%
23%
24%
27%
28%
30%
34%
38%
39%
41%
47%
49%
Attend a large event
Get together with friends
Shop for groceries/necessities
Go to the gym or fitness studio
Go to a hair or nail salon
Get together with family
Shop for non-necessities
Work outside my home
Dine in at a restaurant or bar
Go to a shopping mall
Go out for family entertainment
Visit a crowded outdoor public place
Use public transportation
Travel by airplane
Not worried Somewhat worried Worried
-32
-32
-23
-26
-8
-16
-9
-5
+1
+14
+27
+9
+7
+24
Australians are concerned about going to crowded places, and about
traveling via public transportation or airplane

McKinsey & Company 17
While many Australians are going to work and socializing outside
their homes, not many are engaging in out-of-home entertainment
Consumers’ engagement with activities outside home1
% of respondents
1 Q: In the last 2 weeks, did you go out for the following activities? Chart represents the percentage of respondents who indicated that they left home at least once during the past week to do this activity. Q: How would you estimate your frequency
of going out for the following activities change, compared to before the coronavirus/COVID-19 situation? Chart represents % of respondents who will do the same or more activity after COVID-19 subsides.
95%
57%
55%
54%
52%
51%
39%
37%
27%
27%
21%
20%
20%
Going out for family entertainment
Shopping for groceries or daily supplies
Shopping for non-discretionary items
Eating out
Meeting family members
Going to work
Getting together with friends
Travel on public transportation
Visit a crowded outdoor public place
Go to the gym or fitness
Doing wellness treatments
Travel for leisure or work
Go to the cinema or concerts
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
Past 2 weeks After COVID-19 subsides
73%
55%
63%
59%
54%
48%
45%
44%
44%
51%
45%
43%
41%

McKinsey & Company 18
Have you used or done any of the following since COVID-19 started1
% of respondents
1 Q: Have you used or done any of the following since the COVID-19 situation started? If yes, Q: Which best describes when you have done or used each of these items? Possible answers: “just started using since COVID-19 started”;
“using more since COVID-19 started”; “using about the same since COVID-19 started”; “using less since COVID-19 started.”
2 Insufficient responses (n = <40)
3 Question was not asked in this country’s version of the survey.
Australians have picked up new digital and low-touch activities
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
28%
11%
10%
6%
6%
6%
6%
7%
11%
Playing online games
5%
Telemedicine: physical
Wellness app
2%
3%
6%
2%
Online fitness
3%
3%
Online streaming
Remote learning: myself
Video chats: personal
Videoconferencing: professional
4%
1%
Watching e-sports
Telemedicine: mental
Digital exercise machine
3%
2%
TikTok
Spending time outdoors
Remote learning: my children
2%
1%
3%
4%
Using moreNot using Just started usingUsing less / the same
N/A2
14%
11%
10%
11%
4%
12%
4%
5%
5%
Restaurant delivery
Store curbside pick-up
1%
Grocery delivery
4%
1%
2%
Quick-serve restaurant drive-thru
Restaurant curbside pickup
2%
Buy online for in-store pickup
Meal-kit delivery
In-store self-checkout
N/A3
Consumers have intensified their digital behavior across
many of these activities, including online streaming,
personal and professional video chat, grocery and
restaurant delivery, in-store self-checkout, drive-thru
in a quick-service restaurant and buying online for
in-store pickup
N/A3

McKinsey & Company 19
0
50
50
1500
100
150
Telemedicine: mental
Online streaming Online fitness
Remote learning: my children
Remote learning: myself
Video chat: personal
Telemedicine: physical
Videoconferencing: professionalUsed TikTok
Wellness app
Watching e-sports
Playing online games
UsergrowthsinceCOVID-192
Intent to use after COVID-191
Percent of new or increased users who intend to keep doing activity after COVID-19
1 Q: Compared to now, will you do or use the following more, less, or not at all, once the coronavirus (COVID-19) situation has subsided? Possible answers: “will stop this”; ”will reduce this”; “will keep doing what I am doing now”; “will increase this.”
2 User growth is calculated as % of respondents who replied that they are new users over % of respondents who replied that they were using the product/service pre-COVID-19 (using more, using the same or using less).
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
Works for now
Accelerated shifts
Potentially here to stay
Australians will continue some of their at-home habits developed
during the crisis, such as online fitness or using wellness apps

McKinsey & Company 20
Australian consumers seem keen to shift to more individual modes
of transportation
Intent to use the following travel and mobility options compared to before COVID-191
% of respondents
7%
8%
10%
8%
7%
23%
24%
32%
21%
18%
12%
29%
28%
27%
22%
21%
14%
Taxi/cab 2%
3%
Car sharing/rental
2%Bus (public)
Train 3%
2%Metro/subway
2%
Plane
6%
Use less
Never use (today)
Use moreWill stop using
About the same
8%
11%
7%
9%
10%
55%
58%
20%
8%
8%
27%
15%
10%
2%
Own bike
Walking
Own bicycle
2%
Own car/truck
3%
(E-) scooter sharing
4%
2%
5%
Bike sharing
1%
1 Q: Once the current coronavirus/COVID-19 crisis is over (and no vaccine is available), how willing will you be to use the following travel and mobility options available, compared to before the coronavirus/COVID-19 situation?
2 Data not available.
Public transport Individual transport
Source: McKinsey & Company COVID-19 Australia Consumer Pulse Survey 9/4–9/7/2020, n = 814, sampled and weighted to match Australia’s general population 18+ years
N/A2

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